Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers

Reviews of H10 Porto Poniente

4.5 out of 5
H10 Porto Poniente
San Pedro, 24, Benidorm, Alicante

Reviews

9.6

Exceptional

Rating 10 - Excellent. 153 out of 201 reviews" "
Rating 8 - Good. 41 out of 201 reviews" "
Rating 6 - Okay. 7 out of 201 reviews" "
Rating 4 - Poor. 0 out of 201 reviews" "
Rating 2 - Terrible. 0 out of 201 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in excellent position.
Stayed 8 nights in May 2024
Response from H10 Porto Poniente Team on 26 May 2024
Thank you Ian for your kind comments and for choosing H10 Porto Poniente to enjoy your holiday. We hope to see you again soon. Best regards,

10/10 Excellent

jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was superb, very clean, staff wonderful very attentive, check in was fast and the gentleman that checked us in was lovely, very professional and welcoming. Restaurant very clean and food excellent. All in all would highly recommend this hotel.
Stayed 6 nights in May 2024
Response from H10 Porto Poniente Team on 19 May 2024
Dear Jacquely, we greatly appreciate your review and your honest description of your experience in the different areas of the hotel. Thank you very much for recommending us!We hope to see you again soon.Best regards.

10/10 Excellent

Elsa

Travelled with partner
Liked: Amenities
Staff, decor, pool, lovely diffuser smell and food!
Stayed 2 nights in May 2024
Response from H10 Porto Poniente Team on 16 May 2024
Dear Elsa, thank you very much for trusting H10 Porto Poniente to enjoy your holidays, and know that we have not let you disappoint. It will be a pleasure to see you again!Best regards.

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here April 17th-21st and will definitely stay here again if we go back to Benidorm! Beautiful hotel.. so clean, modern, right on the promenade with the most gorgeous view of Poniente Beach. Breakfast was fab, dinner was ok. We had breakfast every day and tried the buffet dinner twice (when we weren’t full enough from trying tapas) not a huge selection but I always found something! Stayed in room 303 which is to the side of the hotel and you can still see the sea which was nice. Very quiet room, awesome black out curtains, huge room and bathroom…can’t fault it! Literally a couple of minutes walk to old town with lovely little restaurants and shops. The seating area outside the lobby bar is perfect for people watching - they will only serve you doubles though. Maybe this is known but I just wanted a single JD&coke before dinner and had no choice but to pay for a double. Not really an issue but it added up!! 😂 Staff were lovely, especially Sabrina on the front desk. Oh and spa was nice! It is very small but it wasn’t the hottest when we were there and just wanted to have a little dip (and actually wear the bikini I packed) so it was perfect! You book on the app or through the front desk and you get an hour but you can go as many times as you like.
Stayed 4 nights in Apr 2024
Response from H10 Porto Poniente Team on 29 Apr 2024
Dear Devon, thank you for taking a few minutes to detail your great experience at H10 Porto Poniente. We are very happy to know that we exceeded your expectations, and above all thank you for mentioning it to our colleagues, they will be very happy to read about it. We hope you will come back in the future and enjoy your stay as much as you did this time. Best regards.

10/10 Excellent

Mrs Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with spacious rooms, lovely staff and modern decour.
Stayed 4 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Dear Mrs. Kerrie, thank you for appreciating details such as the decoration and our colleagues. We hope you will repeat the experience.Best regards,

10/10 Excellent

Sammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Thank you Sammie for recommending us and we hope to see you again soon.Best regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Benidorm
Excellent hotel, great staff, great facilities, great location and excellent food 10/10
Stayed 6 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Dear James, we are glad to hear that we have exceeded your expectations.Thank you for recommending us and we hope to see you again soon.Best regards,

10/10 Excellent

Marian Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Excellent facility . One slightly negative point - Pool towel policy. Not happy that you have to pay for a clean pool towel if required. Never been to a hotel where this is the policy.
Stayed 4 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Thank you very much Marian Nicola for choosing us for your holidays at H10 Porto Poniente.A deposit is required for the towels you take, after returning the towel you will be refunded in full, but we will take this into account.Best regards,

10/10 Excellent

Hayleigh

Travelled with family and small children
Liked: Amenities
Great location and very helpful staff
Stayed 5 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Thank you Hayleigh for considering our colleagues. We look forward to seeing you again.Best regards,

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Thank you Martin for giving us the highest rating, We look forward to welcoming you again in the future.Best regards.

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, lovely staff, wonderful views
Stayed 3 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Dear Sophie, Thank you for choosing us to enjoy your holidays.Best regards,

10/10 Excellent

Gavin James

Stayed 3 nights in Feb 2024
Response from H10 Porto Poniente Team on 22 Mar 2024
Thank you Gavin James, we hope to see you again soon! Best regards,

10/10 Excellent

Daiva

Stayed 5 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Thank you Daiva for letting us know with a 5* rating that you enjoyed your stay.Best regards,

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of the the hustle and bustle. Good for adults
Stayed 2 nights in Feb 2024
Response from H10 Porto Poniente Team on 17 Mar 2024
Thank you Sandra for your kind comment, We hope to see you again soon. Best regards,

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are wonderful. That’s the standout. The restaurant is run like a well oiled machine and the staff are superbly professional. Reception are also fantastic, especially Rudy, who was exceptional. I dropped stars because the food is not well labelled and on the oily side. Breakfast is better than dinner. Too much deep fried things and even vegetables were battered or swimming in oil. Wasn’t clear what food contained animal products and while they say they offer vegan choices, apart from basic salad and fruit, it’s not clear what’s not cheese or flesh and it’s easily fixed, just a little more information, would be really helpful. Also, a big disappointment was the spa. No changing rooms open, they seem permanently locked. Only the cold shower worked. Only two cascades in the small pool and one of those didn’t work. Too many people in it to fully utilise the very small bubble bench that some people didn’t move off, so most people didn’t get to use it and a single small sauna, no steam room. That’s all that’s in it and our opinion was, it’s not worth getting wet for! Nice touch was the complementary bottle of cava for my husband birthday. We were given a room upgrade, which was a nice gesture, but only what we would have expected from a standard room, no balcony, nowhere to dry wet towels, the bathroom had a damp smell and probably needs better ventilation.
Stayed 3 nights in Nov 2023
Response from The Management on 20 Dec 2023
Dear Lynn,Thank you very much for rating your stay with us and sharing it.We hope that in another future visit to Benidorm you will come back to visit us and enjoy another stay in our hotel.See you soon and best regards

10/10 Excellent

Lydia

Stayed 4 nights in Nov 2023
Response from The Management on 20 Dec 2023
Dear Lydia,Thank you very much for your review of your stay with us.We hope you can visit us again.See you soon and best regards

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel with helpful staff
Stayed 2 nights in Nov 2023
Response from The Management on 20 Dec 2023
Dear Colin,Thank you very much for valuing and sharing your stay with us. We are glad you enjoyed your stay.We hope you can visit us again.See you soon and best regards

10/10 Excellent

Iris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the H10 poniente Staff very friendly and professional Fantastic Location nice easy stroll into the Old town Hotel spotlessly clean
Stayed 4 nights in Nov 2023
Response from The Management on 20 Dec 2023
Dear Iris,Thank you very much for valuing and sharing your stay with us.We are glad you enjoyed your stay. We look forward to seeing you on your next visit to Benidorm.See you soon

10/10 Excellent

Fahim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and can’t wait to visit again
Stayed 4 nights in Nov 2023
Response from The Management on 20 Dec 2023
Dear Fahim,Thank you very much for valuing and sharing your stay with us.We hope to see you again at the H10 Porto Poniente.See you soon Best Regards

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel breakfast excellent choices Location just 2 minutes from old town pool area great for relaxing reasonable priced bar Only downside was no water was left after your first night maybe a bottle of water each day would be better
Stayed 4 nights in Oct 2023
Response from La Dirección on 7 Nov 2023
Thank you Michelle for trusting H10 Porto Poniente Hotel to spend your holidays, and thank you for the time you took to share an opinion with all.We hope to see you again soon.Best regards,

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above
Stayed 5 nights in Oct 2023
Response from La Dirección on 21 Oct 2023
Thank you Sonia for your opinion, see you next time!Best regards.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel, staff were lovely
Stayed 4 nights in Sep 2023
Response from La Dirección on 21 Oct 2023
Dear Janice, thank you very much for your review, do not doubt that we will tell our staff, I hope you come back to visit the hotel, Best regards.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Benidorm
Love love love this hotel so much this was our second visit this year! Can’t fault it and the aspect from the reception as you walk out each day is breathtaking and so uplifting.
Stayed 3 nights in Sep 2023
Response from La Dirección on 21 Oct 2023
Dear Chantal, we are so happy to hear that this is your second time at the hotel... Thank you very much for your confidence in us. We hope to see you again soon!Best regards,

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town Benidorm - new hotel
Friendly staff - very clean and nicely maintained building and great breakfast choice.
Poolside drinks
Poolside food
Stayed 4 nights in Sep 2023
Response from La Dirección on 21 Oct 2023
Dear Lain, thank you very much for rating us so positively, it is a pleasure to welcome you again soon, best regards.

10/10 Excellent

Manuela, Albany

Stayed 3 nights in Sep 2023
Response from La Dirección on 7 Nov 2023
Estimada Manuela, muchas gracias por darnos su máxima puntuación sobre su estancia en H10 Porto Poniente.Esperamos verles en un futuro próximo. Saludos cordiales,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from La Dirección on 17 Sept 2023
Thank you very much Sharon for choosing us and for recommending us with your review after your recent experience at H10 Porto Poniente.We look forward to welcoming you again soon.Best regards,

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from La Dirección on 17 Sept 2023
Thank you very much Julia for choosing us and for recommending us with your review after your recent experience at H10 Porto Poniente.We look forward to welcoming you again soon.Best regards,

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review August 2023.
Lovely hotel, but not all rooms have a balcony. Breakfast although nice was always very busy. Main pool area hard to get a lounger, but the adults area and solarium always had loungers. The Pool bar closes at 6:30pm which is way too early as people up there still at 8pm when they close the pool! Dinner was good, booking a time slot recommended. Don’t waste your time with the Spa. Rubbish!
Stayed 7 nights in Aug 2023
Response from La Dirección on 2 Sept 2023
Thank you Graham for choosing us and for sharing your review after your recent experience with us. Please note that at no time is it advertised that we only have rooms with a terrace, we have 9 different categories that can have or without a terrace, with views of the city or views of the sea, depending on the needs of each one. Breakfast has specific moments in which it can be busier, especially if it is in high season and it is usually at the end of the service. If you want a quieter time, the first hour is always it. Finally, we are sorry if you did not like the spa either. It is our small relaxing space that many enjoy and appreciate and we are sorry if this was not the case.Thank you again for choosing us.Kind regards

10/10 Excellent

Alana

Stayed 5 nights in Jul 2023
Response from La Dirección on 11 Aug 2023
Muchas gracias Alana por elegirnos y por recomendarnos y por hacernos saber con su valoración 5* que estuvimos a la altura de sus expectativas.Esperamos volver a recibirles pronto.Un saludo,

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing, the staff, the room, the device is all second to none. We will definitely be returning later in the year
Stayed 4 nights in Jun 2023
Response from La Dirección on 23 Jun 2023
Dear Rachel, Thank you for choosing us as your hotel to enjoy your holidays in Benidorm.It is an honour to receive such kind words after your recent experience with us and to know that we will continue to count on your trust as your hotel of reference every time you visit this wonderful city.Thank you very much for trusting in H10 Porto Poniente and for recommending us.We look forward to welcoming you again in the near future.Best regards,

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for a quiet nights sleep but on the doorstep of the old town activities
Stayed 3 nights in Jun 2023
Response from La Dirección on 14 Jun 2023
Dear Kevin, We couldn't be more flattered and grateful to receive such kind words describing how your recent stay with us was.We are sure that your review will be of great help to those who are still undecided and finally decide to choose us.Thank you very much for recommending us.Kind regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Fresh & new for the area. Beautifully decorated! Room was great! Infinity pool area very nice with incredible view. Staff was excellent
Stayed 3 nights in Jun 2023
Response from La Dirección on 14 Jun 2023
Dear Susan, Thank you very much for choosing us and for recommending us after your recent stay with us.We are pleased to know that you had a pleasant stay that exceeded your expectations.We hope to have the opportunity to welcome you back soon.Best regards,

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a child free(!) break for 4 nights in June 2023. We stayed in room 724, which had balcony and sea view. We loved the hotel. The rooftop pool is lovely - it does get busy early, but the beach is literally across the road and has sun beds and umbrellas to hire (6 euros each, so 18E a day for us). You can hire beach towels from the hotel - it is a 15E refundable deposit and 1E a day to change to clean towels. We did not mind paying this! Breakfast - lovely, great selection of food, tasty, clean. Pool Bar is great - only one person working, so sometimes a short wait - and it closes at 6.30pm. I personally would have loved this to be open later to enjoy the sun setting with a cocktail (or two!) Snack bar on floor 5 (by the pool). Simple, but good selection of lunch options - really tasty - good service. The hotel is super clean, it has a really lovely boutique vibe - we loved the clean decor. Location - great for the old town. We explored all the lovely tapas bars, shopped and ate really well. Great selection of restaurants (note that many of them require reservations ahead of time!!) We had a great stay, we will be back and have recommended to friends and family! Good job H10 team :)
Stayed 4 nights in Jun 2023
Response from La Dirección on 12 Jun 2023
Dear Claire, First of all, we would like to thank you for choosing us again and for taking the time to share with us your comments about your recent experience at H10 Porto Poniente.It makes us very happy to know that your stay exceeded your expectations.We are pleased to know that we will be your hotel of reference on your next visit to Benidorm. Thank you very much for recommending us.Best regards,

10/10 Excellent

Lau

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience A*****
We couldn’t ask for a more luxurious hotel, we were upgraded to the largest suite for my birthday celebration, the staff were exceptional, food and drink really high end. We were so happy to stay here.
Stayed 4 nights in May 2023
Response from La Dirección on 8 Jun 2023
Dear Lau, We couldn't be more flattered and grateful to receive such kind words describing how your recent stay with us was. We are sure that your review will be of great help to those who are still undecided and finally decide to choose us.It will be a real pleasure for the whole H10 Porto Poniente team to have the opportunity to welcome you again.Thank you very much for recommending us.Kind regards,

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and lovely rooms
Fabulous welcome by this hotel. Room large , light and airy with fabulous view of sea. The restaurant helped as much as they could to get me Gluten free options and breakfast was great. Only thing that let it down was on space on pool deck and spa pool was cold.
Stayed 2 nights in May 2023
Response from La Dirección on 28 May 2023
Thank you very much Irene for choosing us and for letting us know with your rating and comments that you had a very pleasant experience with us. We encourage you to visit us again when the weather is a little warmer and you can enjoy 100% of our facilities.Thank you very much for recommending us.Best regards,

10/10 Excellent

Celia

Stayed 7 nights in May 2023
Response from La Dirección on 2 Jun 2023
Dear Celia, Thank you for choosing us and for recommending us with your highest rating after your recent experience at H10 Porto Poniente.We look forward to welcoming you again soon.Best regards,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property
Great place to stay and everything was as expected
Stayed 5 nights in May 2023
Response from La Dirección on 19 May 2023
Thank you very much David for your confidence and for recommending us after your recent experience with us.We hope to continue to welcome you and to continue to be your hotel of reference in Benidorm.Best regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from La Dirección on 10 Apr 2023
Dear Stuart, Thank you very much for taking your time to review your experience with us and for recommending us. We look forward to welcoming you back.Best regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Hotel is relatively new and in excellent condition. The pools on the 5th and 7th floor were a great find. Staff is very helpful, breakfasts offered plenty of selections.
Stayed 3 nights in Mar 2023
Response from La Dirección on 17 Mar 2023
Dear Michael, We could not be more grateful and flattered by your review. It makes us very happy to know that our facilities, services and friendliness, exceeded your expectations. For all the H10 Porto Poniente team, it will be a pleasure to welcome you again. Thank you very much for recommending us.Best regards,

10/10 Excellent

Shirley

Stayed 2 nights in Mar 2023
Response from La Dirección on 11 Mar 2023
Dear Shirley, we are pleased to hear that you enjoyed your recent stay with us 100%.Thank you very much for choosing us and for recommending us. We look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Daiva

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 9 nights in Feb 2023
Response from La Dirección on 1 Mar 2023
Dear Daiva, Thank you very much for choosing us and for recommending us with your 5*.We hope to welcome you again soon.Best regards,

10/10 Excellent

Arbenita

Liked: Staff & service, amenities, property conditions & facilities
The hotel was very nice and luxurious. I didn’t expect it to be such a high standard for the area. The staff are all very friendly and willing to help. The room and bathroom are decorated very beautifully but some improvements could be made to cleaning (I found some hairs and dust in my room). The breakfast and dinner were really good and lots of options for everyone but it was slightly annoying having to queue and wait to be seated, especially when it is not busy season yet. The spa is also very small - just one little pool and sauna which fits 2 people. You are only allowed 1 hour there and you need to pre-book your slot for this.
Stayed 2 nights in Feb 2023
Response from La Dirección on 25 Feb 2023
Thank you very much Arbenita for choosing us and for sharing your experience through this travel site. We are pleased to know that your stay at H10 Porto Poniente was worthy of your highest rating. Thank you for your comments and suggestions, which will certainly be taken into account.We hope you will come back soon.Best regards

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and great service
Absolutely fantastic stay in this hotel, modern and centrally located close to old town. Food morning and evening was a great selection with different choices each evening. Catered well for dietary needs. Drinks in hotel slightly more expensive than in bars but still reasonably priced. All hotel staff were welcoming and had excellent customer service, we would definitely return
Stayed 3 nights in Feb 2023
Response from La Dirección on 25 Feb 2023
Dear Denise, We could not be more grateful and flattered by your review. It makes us very happy to know that our facilities, services and friendliness exceeded your expectations. For all the H10 Porto Poniente team, it will be a pleasure to welcome you again. Thank you very much for recommending us.Best regards,

10/10 Excellent

ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, right on the beach front and next to the Old Town.. Everything was within walking distance Staff were amazing, friendly, helpful and attentive Staff went over and above to be helpful Breakfast was wonderful with a great selection for all tastes and a wonderful surprise on my Birthday from the management The hotel was clean and the sauna and pool area was great
Stayed 6 nights in Nov 2022
Response from La Dirección on 28 Nov 2022
Dear Ray, first of all, we would like to thank you for your confidence in choosing us and for your time in sharing your experience with us.It is a real pride to receive such kind and motivating words at the same time.We are sure that your review will be useful for many followers of this platform who are still undecided to visit us.Thank you very much for recommending us on this travel site. We look forward to welcoming you back to your new home in Benidorm.Best regards,

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved! Will definitely stay again
Stayed 2 nights in Nov 2022
Response from La Dirección on 18 Nov 2022
Thank you very much Regina for choosing us and for recommending us with your kind comments and rating. It will be a pleasure to welcome you again.Best regards

10/10 Excellent

june

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The position of the hotel was excellent and the sea view was wonderful. The hotel provided everything we needed and the staff were as pleasant as could be.
Stayed 4 nights in Sep 2022
Response from La Dirección on 3 Oct 2022
Dear June,Thank you very much for choosing us to enjoy your holiday in Benidorm and for recommending us through this travel site. We hope to have the opportunity to welcome you again in the near future.Best regards,

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and location. Few let downs pool area to small, having to struggle finding a bed. Food too is nice but a lot of complaints saying that some of it is overcooked and quite a bit of it undercooked.
Stayed 14 nights in Sep 2022
Response from La Dirección on 3 Oct 2022
Thank you very much Darren for choosing us and for sharing your comments on your recent experience with us. We are pleased to hear that, overall, you had a pleasant stay.Please do not hesitate that we will take note and will take into account your suggestions in order to improve the services offered.Best regards,

6/10 Okay

Darren

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice
Nice BB stay but issues in restaurants Only one person doing eggs and omelette which caused que's Slow at refill juices and breakfast items Not enough sun beds on 5th and 7th floor Hotel have a policy about beds but they are two afraid to enforce it
Stayed 5 nights in Sep 2022
Response from La Dirección on 3 Oct 2022
Thank you very much Darren for choosing us and for sharing your comments on your recent experience with us, which we regret did not live up to your expectations. We take note and will take your suggestions into account to improve the services offered.Best regards,

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Benidorm!
Best hotel in Benidorm ! From the moment we arrived the service we received was outstanding, the girl on reception even knew my name & was happy & made us feel extremely welcome, think her name was Aime ? ! Hotel itself was very relaxing , clean , great infinity pool ( although very shallow) but lovely to cool off . Food & Restaurant can’t fault it . Would definitely stay there again & pay that little extra to get a beach view room ,views were great !
Stayed 4 nights in Jul 2022