Standard Room, 1 Queen Bed, Smoking, Balcony (Turf View) | Premium bedding, in-room safe, individually decorated
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Reviews of Holiday Inn Bengaluru Racecourse, an IHG Hotel

3.5 out of 5
Holiday Inn Bengaluru Racecourse, an IHG Hotel
#16/1, Sheshadri Road, Gandhinagar, Ward No. 94, Bengaluru

Reviews

8.0

Very good

Rating 10 - Excellent. 61 out of 124 reviews" "
Rating 8 - Good. 32 out of 124 reviews" "
Rating 6 - Okay. 9 out of 124 reviews" "
Rating 4 - Poor. 11 out of 124 reviews" "
Rating 2 - Terrible. 11 out of 124 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Travelled with partner
Liked: Amenities
The staffs were well trained and disciplined. Staffs were friendly and helpful
Stayed 7 nights in May 2024

10/10 Excellent

Raju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful. Breakfast buffet was ok-ish. Bath towels I felt, were not fresh.
Stayed 5 nights in May 2024
Response from General Manager on 15 May 2024
Dear Guest, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience, with us. We are delighted to know that you had a memorable experience, and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

4/10 Poor

Sujatha

Business traveller
Liked: Cleanliness
Not worth the money
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Guest,Greetings from Holiday Inn Racecourse Bengaluru!Thank you for sharing your concern with us. I regret to hear your experience with us. I have spoken personally to our concerned department team members and will certainly take an appropriate measure to resolve the same on priority. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We have taken feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Hope you can treat it as an isolated incident and give us another opportunity to serve you better. Looking forward to seeing you again. Regards,Jaidev Dutta General Manager

10/10 Excellent

anuradha

Stayed 2 nights in Feb 2024
Response from General Manager on 6 May 2024
Dear Guest, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience, with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Girish

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Guest, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience, with us. We are delighted to know that you had a memorable experience, and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

8/10 Good

Verified traveller

Business traveller
Disliked: Cleanliness
Business travel to Bengaluru
Second stay experience at Holiday Inn during the same week but different city. Bengaluru was a better property as compared to Hyderabad, however the finish of the property and hygiene was not up to the mark.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Guest, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience, with us. We are delighted to know that you had a memorable experience, and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

SEAMUS

Stayed 1 night in Jan 2024
Response from General Manager on 20 Feb 2024
Dear Guest, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience, with us. We are delighted to know that you had a memorable experience, and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

8/10 Good

SHAHARYAR ALI

Liked: Cleanliness, staff & service, property conditions & facilities
carpet was not clean
Stayed 2 nights in Jan 2024
Response from Jaidev Dutta- General Manager on 16 Jan 2024
Dear Mr. Ali, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Sachin

Stayed 1 night in Jan 2024
Response from Jaidev Dutta- General Manager on 16 Jan 2024
Dear Mr. Sachin, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Syngal

Stayed 5 nights in Dec 2023
Response from Jaidev Dutta- General Manager on 16 Jan 2024
Dear Mr. Syngal, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Waseef, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommended.
Stayed 3 nights in Jan 2024
Response from Jaidev Dutta- General Manager on 16 Jan 2024
Dear Mr. Waseef, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience, and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Gerald H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Bangalore racecourse
Amazing stay. Friendly and very helpful staff, especially Deepika and Manjunathan. They would surely teach the west a thing or ten about hospitality. The hotel itself is well maintained and well run.
Stayed 3 nights in Dec 2023
Response from SS on 28 Dec 2023
Dear Mr. Gerald, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

8/10 Good

Nishit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was a good stay. The beds were comfortable. The food was excellent - lots of variety in breakfast buffet.
Stayed 1 night in Dec 2023
Response from JD on 28 Dec 2023
Dear Mr. Nishit, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

2/10 Terrible

Raj

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like
There were no hand towels, I booked the hotel with an option of cancellation +breakfast by paying extra for the same, but hotel did not provide the breakfast. Also, the folks in restaurant were very unprofessional
Stayed 1 night in Oct 2023
Response from JD on 24 Oct 2023
Dear Mr.XXX,Greetings from Holiday Inn Racecourse Bengaluru!Thank you for sharing your concern with us. I regret to hear your experience with us. I have spoken personally talk to our Housekeeping,F&b Service & Front Office department team and take appropriate measure.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We have taken feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Hope you can treat it as an isolated incident and give us another opportunity to serve you better. Looking forward to seeing you again.Regards,Jaidev Dutta General Manager

10/10 Excellent

CHALAMAIAH

Liked: Property conditions & facilities
Very satisfying & really fulfilling!
Stayed 4 nights in Oct 2023
Response from SS on 14 Oct 2023
Dear Mr.Chalamiah,Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Yousra

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Kinjal and Mr. Mohit has been an amazing host. Staff was very friendly.
Stayed 3 nights in Oct 2023
Response from JD on 11 Oct 2023
Dear Mr. Yousra, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Racecourse is well located with proximity to different shopping areas. The hotel is clean, with very friendly and helpful staff. The meals offered in the different restaurants was also very good. My room on the 16th floor had a great view of the racecourse!
Stayed 9 nights in Sep 2023
Response from JD on 30 Sept 2023
Dear Mr. Frederick, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Sriram, Burnaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff offered excellent service, and the property is centrally located in a nice quiet area.
Stayed 1 night in Sep 2023
Response from Jaidev Dutta on 27 Sept 2023
Dear Mr.Sriram, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Omika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jaidev Dutta on 5 Sept 2023
Dear Mr. Omika, Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

4/10 Poor

Suraj, Redondo Beach

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from SS on 20 Jun 2023
Dear Mr.Suraj,Greetings from Holiday Inn Racecourse Bengaluru!Thank you for sharing your concern with us. I regret to hear your experience with us. I have spoken personally talk to our concerned team members and take appropriate measure.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We have taken feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Hope you can treat it as an isolated incident and give us another opportunity to serve you better. Looking forward to seeing you again.Regards,Jaidev Dutta General Manager

10/10 Excellent

Rajmohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the cleaniness staff’s hospitality and the area. One suggestion please include a comb with the shaving set pack.
Stayed 2 nights in Jun 2023
Response from SS on 17 Jun 2023
Dear Mr.Rajmohan,Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

6/10 Okay

Prabhakaran

Business traveller
Liked: Cleanliness, staff & service
Holiday inn express converted into Holiday inn , N
The Rools are small even Bed is not as per Holiday inn standard . Bathroom too small . Later I understand from front desk the property recently converted from Holiday inn Express to Holiday inn . The price they charged is for regular Holiday inn where is the level was Ecpresd
Stayed 4 nights in Jun 2023
Response from SS on 17 Jun 2023
Dear Mr.Prabhakaran,Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Deepak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was good Staff were courteous
Stayed 2 nights in Jun 2023
Response from SS on 17 Jun 2023
Dear Mr.Deepak,Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is secure by guards in front of the gate. The restaurant is nice since it gives you the option of eating what you like by choosing from available buffet. The price is affordable. I like the SPA and the steam bath. The swimming pool and the gym was very nice.
Stayed 4 nights in May 2023
Response from SS on 17 Jun 2023
Dear Mr.Abraham,Greetings from Holiday Inn Bengaluru!First of all, thank you for choosing to stay with us. Thank you for sparing your valuable time to share such a kind review on your experience with us. We are delighted to know that you had a memorable experience and you were impressed with the thoughtful service extended by our dynamic team members. We are proud to have an ambassador in you and look forward to welcoming you back. Regards,Jaidev Dutta General Manager

10/10 Excellent

Julian

Stayed 1 night in Apr 2023
Response from Jaidev Dutta on 10 Apr 2023
Dear Mr.Julian,Greetings from Holiday Inn Racecourse Bengaluru!Thank you for sharing your concern with us. I regret to hear your experience with us. I have spoken personally talk to our Sales and Front Office department team and take appropriate measure.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We have taken feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Hope you can treat it as an isolated incident and give us another opportunity to serve you better. Looking forward to seeing you again.Regards,Jaidev Dutta General Manager

4/10 Poor

Aishath

Disliked: Amenities
Stayed 5 nights in Mar 2023

6/10 Okay

NARAYANAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

Adith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Mary lorelei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Jan 2023

10/10 Excellent

Coimbatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is excellent, it is clean and all the staff members were polite and friendly. Special note to the Spa team, the therapist was first class!
Stayed 3 nights in Dec 2022

4/10 Poor

Rachit

10/10 Excellent

Prakash

Stayed 1 night in Dec 2022

2/10 Terrible

Maria-Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

vishb

Stayed 1 night in Oct 2022

6/10 Okay

S

Stayed 3 nights in Sep 2022

8/10 Good

Jayanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Staff in the dining area were courteous and helpful. Special mention for Deepti, Hitesh & Krunal. They were very helpful and always had a smile. Thank You
Stayed 1 night in Sep 2022

8/10 Good

Shalini

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Business traveller
Room cleanliness was not done properly, as even no one refill on tea/coffee, sugar and cup as well and it was all empty in the tray.
Stayed 2 nights in Aug 2022

10/10 Excellent

Rajan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect, beautiful race course view from the room well organized menu of food, enjoyed breakfast and dinner everyday till we were staying at the hotel. Friendly attentive and caring staff. Worth the stay at Holiday Inn race course Bangalore have extended my stay 3 times
Stayed 2 nights in Jul 2022

2/10 Terrible

Rajesh

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a terrible experience from the time I checked into the hotel. I traveled from the US with a reservation in the hotel and after 24 hours of flight when I checked in I was given a different room than I had originally booked. They allocated a smoking room and then the entire floor and the room was unbearable. I had to then compromise to pick a lower-class room though I had paid for one above it. The staff was extremely unsupportive and rude. I wanted an early check-in which I had already requested before I flew in but they took a full-day rental from me. The food is also terrible. Photo is deceptive for how the hotel is. The only good thing is the view you get of race course and its good from an upper floor.
Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
On my Day 1, I had requested the hotel's housekeeping staff that I needed extra towels, napkins, water bottles and bathing essentials. In spite of that I had to tell them everyday to bring the extras. I called the hotel on the phone number listed on Google for this property and to my utter surprise no one answered the calls. The washbasin in the room was choked and the housekeeping staff promptly repaired it on Day 2 or Day 3 and informed me that they will fix the issue the next morning. The wash basin was choked again. The only saving grace was the staff present during the breakfast. They are the best and they ensured that I get a great start for my day every day.
Stayed 6 nights in Jul 2022
Response from Jaidev Dutta on 28 Jul 2022
Dear Guest, Greetings from Holiday Inn! Thank you for taking the time to share your valuable feedback with us. I assure that your concern is duly noted. We take great pride in the service and spread we offer at our hotel and I am truly disturbed that we were not able to deliver the experience that we espouse. I have discussed your feedback in detail with my team and have also emphasized on the importance of following laid down standards and procedures. I do realize that this in no way makes up for the inconvenience you went through, but I sincerely hope that you will not let this mar your impression about us and take it as an isolated incident. Please do give us another opportunity to welcome you back and provide you a better service.

2/10 Terrible

Subrat

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Place to Stay in Bangalore
The hotel is good for nothing that I could mention here. The staff at the hotel though knowing they work in the hospitality industry has no sign of understanding what hospitality is. The hotel has half the staff from WB may be some from Bangladesh who does not even know what India and Indian people are all about. Room Service availability is non existent and if you ask for water bottles in the room then they behave as if they are doing some kind of favor to you. I want to specially mention about the staff Moumita and Satish. They have no clue what's happening at the property but they are definitely kept to intimidate customers if they complain about any shortages
Stayed 2 nights in Jul 2022

10/10 Excellent

RAKTIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 7 nights in Jul 2022

10/10 Excellent

katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money- small rooms, but clean and modern with a great view. Staff let me do a late checkout, which was nice, but reception was hard to reach from the room.
Stayed 2 nights in Jun 2022

4/10 Poor

Sunil

Travelled with family
Nt happy
After putting for connecting room request no responce came .they said surely will help u .bt when landed they did nt helped us nor listened Plus gave me rooms so far ..my daughter slept alone n away . Bt sorry ..
Stayed 1 night in Jun 2022

10/10 Excellent

Anurag

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Centhooja

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff and service which was rendered to us during our stay in Bangalore.
Stayed 3 nights in Mar 2022

2/10 Terrible

hemant

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
while check in told us to wait for 45 minutes, no water nothing was offered. asked for towel got next morning. food quality horrible and it was super cold food served both dinner and breakfast. powder milk in the room horrible and expired,did complaint but again the same quality was given. while checking out requested for 2 disposable mask , but staff replied we don't give any masks.
Stayed 2 nights in Mar 2022

4/10 Poor

Ashwini

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Not worth the money.
Stayed 1 night in Feb 2022

10/10 Excellent

Prajwal Dattatraya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Feb 2022