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Reviews of Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand

5 out of 5
Grand Mercure Bengaluru at Gopalan Mall- An Accor Hotels Brand
Opposite RMZ Infinity Techpark, Swamy Vivekananda Road, Bengaluru, Karnataka

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 45 reviews" "
Rating 8 - Good. 7 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ramkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Syed Yakoob Kaleem on 24 May 2024
Dear Mr. Ramkumar,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Debi prasad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent property in bangalore . next to gopalan mall . Staff , food , cleanliness was all awesome
Stayed 1 night in Apr 2024
Response from Syed Yakoob Kaleem on 4 May 2024
Dear Mr. Prasad,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward to having more opportunities to be of service.

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, property conditions & facilities
We really liked the location of this hotel - we stayed for 2 nights before flying internationally. With a pool & location next to the shopping centre, we found there was more to do than some of the hotels closer to the airport. The drive & transport cost were fine. Hotel was very clean, staff very accomodating and we highly recommend including breakfast in your stay, it was very good with Indian breakfast options & plenty for international travellers also.
Stayed 1 night in Mar 2024
Response from Syed Yakoob Kaleem on 7 Apr 2024
Dear Ms. Julie,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice and accommodating. Cleaning and dining room staff were especially kind. Rooms are spacious. Connected to a mall, so that's convenient.
Stayed 1 night in Feb 2024
Response from Syed Yakoob Kaleem on 28 Feb 2024
Dear Ms. Jessica,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Very comfortable and a nice location
Stayed 1 night in Jan 2024
Response from Syed Yakoob Kaleem on 4 Feb 2024
Dear Mr. Paul,Namaskar!Thank you for choosing Grand Mercure Bengaluru at Gopalan Mall and sharing your generous review. We are glad to know that you enjoyed the stay and were taken care well by our Heartists who will be very happy reading this review.It was a pleasure having you with us and looking forward to welcoming you back.

10/10 Excellent

Sujan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Syed Yakoob Kaleem on 15 Feb 2024
Dear Sujan,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Sailesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Response from Syed Yakoob Kaleem on 15 Feb 2024
Dear Mr. Sailesh,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sachin Maheshwary on 2 Jan 2024
Dear Mr. Pradeep,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward to having more opportunities to be of service.

10/10 Excellent

Christin

Liked: Amenities
5 star hotel. The staff were excellent. The rooms were big and comfortable. The breakfast was very delicious with a lot of options.
Stayed 2 nights in Nov 2023
Response from Syed Yakoob Kaleem on 6 Nov 2023
Dear Mr. Christin,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,

8/10 Good

Remesh Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it is a pleasant stay.
Stayed 2 nights in Oct 2023
Response from Syed Yakoob Kaleem on 30 Oct 2023
Dear Mr. Kumar,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

AJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Syed Yakoob Kaleem on 16 Oct 2023
Dear Mr. Ajay,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Sukamal

Stayed 3 nights in Jul 2023
Response from Syed Yakoob Kaleem on 27 Aug 2023
Dear Mr. Sukamal,Thank you so much for rating us and sharing your valuable feedback.We thank you for your support and patronage and look forward to having more opportunities to be of service.

10/10 Excellent

Pradeep

Stayed 2 nights in Jul 2023
Response from Syed Yakoob Kaleem on 24 Aug 2023
Dear Mr. Pradeep,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Silvio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff
Stayed 1 night in Jul 2023
Response from Syed Yakoob Kaleem on 2 Aug 2023
Dear Mr. Silvio,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Syed Yakoob Kaleem on 3 Jul 2023
Dear Mr. Gary,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Kiruthiga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and also for airports. Definitely will recommend for the Bangalore stay during India trip.
Stayed 1 night in Jun 2023
Response from Syed Yakoob Kaleem on 12 Jun 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

SANDIP

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is exactly as in the pictures online. The reception is grand and very large and feels like walking into a palace. The security at the lobby is very reassuring. The staff speak English which is good and helpful. The rooms are nicely decorated and extremely clean and comfortable. The breakfast is very good for an Indian appetite. The managers and front desk work hard to deal with any issues quickly and promptly. I would recommend staying her just to experience some luxury in Bangalore. Suraj and Anita were extremely helpful.
Response from Syed Yakoob Kaleem on 31 May 2023
Dear Mr. Sandip,Namaskara!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists especially Suraj & Aneeta who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future.Best Regards

4/10 Poor

selvakumar, Bentonville

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
good location . but cleaness as well as the staff service is not great . Cab service needs to be improvement as the hotel don't have complimetry cab service to airport pickup and drop . I experineced this kind of services in other stay with similar star rating
Stayed 4 nights in May 2023
Response from Syed Yakoob Kaleem on 31 May 2023
Dear Mr. Kumar,Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your overall experience did not meet your expectations.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

VASANTHA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near to shopping complex and the hospitality is excellent .
Stayed 2 nights in May 2023
Response from Syed Yakoob Kaleem on 25 May 2023
Dear Vasantha,Namaskara!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future.

10/10 Excellent

Marcus

Stayed 1 night in May 2023
Response from Syed Yakoob Kaleem on 18 May 2023
Dear Marcus,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,

2/10 Terrible

SashRavi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Syed Yakoob Kaleem on 26 Mar 2023
Dear Mr. Ravi,Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your Room AC experience did not meet your expectations.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Kirti, San Jose

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The property and hotel is grand and beautiful . It is the servics and what I went through is not acceptable. I check in very late , 11:45 pm. Since only in-room dining available, I ordered an Indian scramble egg with toatsted bread and butter. 25 minutes later, I get the order to my room only to find out that the bread and butter are missing. I asked them and it took another 25 minutes and 3 calls to get it to my room. So cold dinner 50 min later. My second day stay was a disaster. No water in my room (March 14, 2023). I called guest services and they said it was being faced by all rooms. I could not freshen up and neither shower to go to work. No apologies, no remedies or anythig from the hotel, at least during my checkout. ON check out I requested them for a cab to the airport. They quoted me Indian Rupees 5000.00. I declined, and took UBER for INR 773.00 to the airport. Overall, terrible service, not courteous at all. I would not recommend nor ever visit this hotel.
Response from Syed Yakoob Kaleem on 7 May 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your overall experience did not meet your expectations.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

anil, kingstown

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was good we stayed for a week. Not much to do around the hotel unless you like malls which is located next door, not much restaurants nearby, rooms were clean and big. My partner keep on getting sinus issues which we realized on the last day was mouldy ac unit and complained on checking out the next morning. Breakfast was ok bit of local anc western mixed, room 625 was located near the gym and had constant noises until late night we were promised a change of rooms but never happened. Would I stay again sure but prefer something closer to the main area.
Stayed 7 nights in Jan 2023
Response from Syed Yakoob Kaleem on 6 Feb 2023
Dear Mr. Anil,Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your AC experience did not meet your expectations.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Venkatraman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in. Thoroughly enjoyed my stay. Highly recommended for anyone looking for a great place to stay. Food is pretty good!
Stayed 5 nights in Jan 2023
Response from Syed Yakoob Kaleem on 23 Jan 2023
Dear Mr. Venkatraman,Namaskara!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed the stay and we are able to exceed your expectations. Your kind commendations encourage us to do better.Thank you once again for choosing us and we all look forward to welcoming you back soon in near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy. Accommodating, Clean, Quiet
Easy check in and out, spa was above average as was brekkie and dinner. Rooms and bathroom were clean. Beds were supportive and the hotel was quiet. Front desk staff were always more than accommodating to address my many requests such as arranging for airport taxis, daily cabs for hire for multiple rooms booked etc... Overall, my thoughts are if in Bangalore this would be a great hotel to stay at.
Stayed 6 nights in Dec 2022
Response from Syed Yakoob Kaleem on 21 Jan 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Ravindra Reddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean rooms. Good ambience.
Response from Grand Mercure Bengaluru at Gopalan Mall on 3 Jan 2023
Dear Mr. Ravindra Reddy,Namaskara!Thank you for the perfect rating. Our entire team is highly motivated by your heartfelt compliments and eager to give their best to ensure all our guests have a delightful experience. Many thanks once again for choosing us, we look forward to welcoming you back soon.Best RegardsGrand Mercure Bengaluru at Gopalan Mall

10/10 Excellent

Raghu Obaiah

Stayed 1 night in Oct 2022

10/10 Excellent

suresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and pleasant stay!!! Room was spacious and relaxing. Nice house keeping. Good breakfast buffet. Hotel offered complimentary coffee/snack on arrival which was very nice!
Stayed 2 nights in Sep 2022

6/10 Okay

Mahendira

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service is really bad
Stayed 3 nights in Sep 2022

6/10 Okay

Sarmishtha

Liked: Property conditions & facilities, room comfort
Though the hotel property is excellent but service is not at par a 5 star hotel. House keeping is poor. Staffs need to be trained. Breakfast spread is good but for longer stay it’s very monotonous. Same stuff every morning. Rooms are very spacious but Maintenence is highly required. Stains on the bathroom floor. You will get things only if you persist. The best part of the hotel is it’s location adjacent to the Gopalan mall
Stayed 3 nights in Jul 2022

10/10 Excellent

Ramana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Very nice building structure on the whole. Easy parking and access to the main road.
Stayed 1 night in Jul 2022

10/10 Excellent

Pranav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great experience. Very friendly staff. Keep up the good work!!
Stayed 4 nights in Nov 2021

10/10 Excellent

Smit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent and pleasant stay. Mall being a few seconds away by walk is a nice bonus.
Stayed 1 night in Apr 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and hotel. Terrible airconditioning
Nice hotel. Large and comfy. Nice buffet options for dinner inclusive plan. Only complant , the AC in the room has been locked at 23 degrees and switches off halfway at night making it warm and very umcomfortable.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was very good in all means
Stayed 3 nights in Nov 2021
Response from Duty Manager on 30 Mar 2022
Dear Guest, Thank you for taking time to review us! Thanks & Regards, Duty Manager

8/10 Good

Remesh Kumar

Business traveller
Liked: Room comfort
Stayed 5 nights in Nov 2021
Response from Duty Manager on 30 Mar 2022
Dear Ramesh, Thank you for taking time to review us! Thanks & Regards, Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was good to stay here n also looking fo next tym stay
Stayed 1 night in Aug 2021
Response from Duty Manager on 24 Aug 2021
Dear Kiran, Thank you for taking time to review us! Thanks & Regards, Duty Manager

6/10 Okay

hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
グランド メルキュールがもうひとつある
Stayed 2 nights in Mar 2024
Response from Syed Yakoob Kaleem on 7 Apr 2024
お客様、私たちを評価し、貴重なフィードバックを共有していただき、誠にありがとうございます。 このホテルから約 8 km の距離に姉妹品のグランド メルキュール コラマンガラがあります。皆様のご支援、ご愛顧に感謝申し上げますとともに、今後とも更なるご支援の機会を賜りますようお願い申し上げます。よろしく、サチン・マヘシュワリゼネラルマネージャー

8/10 Good

Subyung

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
호텔 이용 후기
호텔에 대한 시설 및 보안은 만족 합니다. 다만 욕실 바닦이 대리석 이기에 물기가 있을 경우 미끄러워 안전사고 발생 가능성이 있습니다. 주의가 필요합니다. 장애인 대응 가능 객실의 경우 욕실이 통형태로 모두 뚫려 있어 샤워 진행 시 많은 물이 사방으로 비산이 되며, 이로 인한 미끄러움 때문에 넘어질 우려가 큽니다. 이번 방문 시 안전 사고로 인해 객실 변경을 요청 하였으나 정상적으로 변경이 되지 않는 어려움이 있었습니다. 객실을 바꿔 준다고 하였으나 내부 시스템 오류로 인해 불편함이 조금 있었습니다. 하지만 직원들은 모두 친절하게 대응해 주셨습니다.
Stayed 4 nights in Jan 2024
Response from Sachin Maheshwary on 4 Feb 2024
친애하는 손님,시간을 내어 그랜드 머큐어 고팔란에서의 경험에 대해 말씀해 주셔서 감사합니다. 욕실 바닥 경험이 기대에 미치지 못해 죄송합니다.그랜드 머큐어는 모든 고객에게 우수한 서비스 경험을 제공하기 위해 노력합니다. 따라서 귀하의 의견은 우리에게 매우 중요합니다. 문제를 해결하고 향후 재발을 방지하기 위해 적절한 조치를 취하고 있으므로 안심하십시오.우려 사항을 공유해 주셔서 감사드리며, 가까운 장래에 더 나은 서비스를 제공할 수 있는 기회를 제공해 주시기 바랍니다.안부사친 마헤쉬와리제너럴 매니저

10/10 Excellent

MASUHIRO

Stayed 1 night in Apr 2022