Couples treatment room(s), sauna, steam room, body treatments

Reviews of Gokulam Grand Hotel & Spa Bangalore

5 out of 5
Gokulam Grand Hotel & Spa Bangalore
115 Gokula Extension, HMT Road, Near BEL Circle, Bengaluru, Karnataka

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 153 reviews" "
Rating 8 - Good. 46 out of 153 reviews" "
Rating 6 - Okay. 16 out of 153 reviews" "
Rating 4 - Poor. 8 out of 153 reviews" "
Rating 2 - Terrible. 14 out of 153 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Muddaiah

Stayed 1 night in Nov 2023
Response from Shafee Ahmed General Manager on 22 Dec 2023
Dear Mr. Muddaiah,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst run hotels I've been too.
The staff here are very unhelpful. I can't reach them via the phone in the room. There was no answer for 24 room service even though they said there would be st the front desk. The wifi kept dropping in my room. The toilets in the lobby were disgusting and unhygienic. The gym is only open at certain hours. Within 5 mins of checking in the power on the floor shut down. Buffet dinner and breakfast were expensive and not good quality.
Stayed 1 night in Nov 2023
Response from Mathew Chacko General Manager on 11 Nov 2023
Dear Guest,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

6/10 Okay

Saeed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Untrained staff
Stayed 4 nights in Sep 2023
Response from Mathew Chacko General Manager on 26 Sept 2023
Dear Mr. Saeed,Thank you for taking the time to share your feedback regarding your recent experience.We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay due to untrained staff.We have a comprehensive training program in place, and your comments have prompted us to review and enhance our staff training procedures to ensure that all team members are well-prepared to provide exceptional service.We look forward to the chance to welcome you back and provide you with an improved and more enjoyable stay.Warm Regards,

8/10 Good

HUI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gokulam Sept 23
Generally is acceptable but good communication within the hotel is lacking. Service at the front desk is rather inexperience.
Stayed 3 nights in Sep 2023
Response from Mathew Chacko General Manager on 19 Sept 2023
Dear Hui,Thank you for choosing to stay with us and for sharing your review.Please accept my heartfelt apologies for the lapse in service that you experienced. I have taken this up with the relevant team leaders and can assure you that we are doing the trainings necessary to ensure that you do not have such an experience on your future visits.I am confident that we will be able to demonstrate significant improvement during your future visits.We look forward to the delight of your continued visits.Warm Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Mathew Chacko General Manager on 5 Sept 2023
Dear Guest,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

8/10 Good

Kalidutta

Stayed 3 nights in Aug 2023
Response from Mathew Chacko General Manager on 30 Aug 2023
Dear Mr. Kalidutta,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

10/10 Excellent

Rajcoomar

Stayed 3 nights in Jul 2023
Response from Mathew Chacko General Manager on 25 Aug 2023
Dear Mr. Raj,Thank you for sharing a positive 5 star rating on Expedia Community.The team and I look forward to welcoming you back many more times.Warm Regards,

10/10 Excellent

Ravindra

Travelled with family
Liked: Staff & service, property conditions & facilities
Its a bit old, need serious upgrade to match international standards and technology perspective.
Stayed 2 nights in Jul 2023
Response from Mathew Chacko General Manager on 27 Jul 2023
Dear Mr. Ravindra,Thank you very much for your candid review of your recent stay at our hotel. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.We look forward to welcoming you again in the near future.Warm Regards,

2/10 Terrible

Sasi

Stayed 1 night in Jul 2023
Response from Mathew Chacko General Manager on 18 Jul 2023
Dear Sasi,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

2/10 Terrible

Shubham

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Very very weird management. They are so weirdly strict that it feels like they are misbehaving with us . The staff literally stopped my female friend to go to my room and change for her airport attire as she had flight in 2 hours . Very bad management. Its a useless 5 star . Pool you cant use . Spa they dont have staff for that . Breakfast timings are so strict that they wont even give you a plate if time is 10:31 am . You will struggle alot to get a room keycard once you left it in your room . PATHETIC MANAGEMENT. Feels like all internee have been appointed as head managers and they are ruining hotels name . Please hire someone whos sweet and mature !
Stayed 2 nights in Apr 2023
Response from Mathew Chacko General Manager on 7 Jul 2023
Dear Mr. Shubham,Thank you for choosing to stay with us and for sharing your Feedback on Expedia.Please accept my heartfelt apologies for the lapse in service that you experienced. I have taken this up with the relevant team leaders and can assure you that we are doing the trainings necessary to ensure that you do not have such an experience on your future visits.I am confident that we will be able to demonstrate significant improvement during your future visits.We look forward to the delight of your continued visits.Warm Regards,

4/10 Poor

Anindya

Disliked: Staff & service
Stayed 2 nights in Feb 2023
Response from Mathew Chacko General Manager on 17 Feb 2023
Dear Anindya,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

2/10 Terrible

Reena

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Mathew Chacko General Manager on 8 Nov 2023
Dear Guest,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

2/10 Terrible

Shrilaxmi

Stayed 1 night in May 2022
Response from Karthikeyan Ramani General Manager on 16 Oct 2022
Dear Ms. Shrilaxmi,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

10/10 Excellent

Kadukkara Thomas

Stayed 2 nights in Sep 2022
Response from Karthikeyan Ramani General Manager on 8 Oct 2022
Thank you for sharing a positive 10 star rating on Expedia Community.The team and I look forward to welcoming you back many more times in the near furure.Warm Regards,

8/10 Good

solly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I had a good stay!
Stayed 2 nights in Sep 2022
Response from Karthikeyan Ramani General Manager on 20 Sept 2022
Dear Ms. Solly,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.Your positive feedback about our hotel will act as source of inspiration for us.The team and I look forward to welcoming you back many more times.Warm Regards,

2/10 Terrible

Venkatesh

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Karthikeyan Ramani General Manager on 9 Aug 2022
Dear Guest, Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore. The team and I look forward to welcoming you back again. Warm Regards,

8/10 Good

Pallavi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

4/10 Poor

Aniket

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel didn’t not offer breakfast. Said it was not in package.
Stayed 4 nights in May 2022
Response from Karthikeyan Ramani General Manager on 13 Jun 2022
Dear Aniket, Thank you for staying at Gokulam Grand Bangalore and for sharing your feedback. We look forward to welcome you back again. Warm Regards,

6/10 Okay

Rajesh kumar

Stayed 1 night in May 2022
Response from Karthikeyan Ramani General Manager on 23 May 2022
Dear Rajesh, It was indeed a pleasure to have you stay at The Gokulam Grand Bangalore. We sincerely look forward to your next visit. Warm Regards,

4/10 Poor

Paresh

Stayed 2 nights in May 2022
Response from Karthikeyan Ramani General Manager on 23 May 2022
Dear Paresh, Thank you so much for choosing to stay with us at The Gokulam Grand Bangalore. We sincerely look forward to your next visit. Warm Regards,

2/10 Terrible

Abdul jaleel

Stayed 1 night in May 2022
Response from Karthikeyan Ramani General Manager on 23 May 2022
Dear Abdul, Thank you so much for choosing to stay with us at The Gokulam Grand. We look forward to your continued patronage. Warm Regards,

2/10 Terrible

Muddaiah

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Quick room service. It was a good experience.
Stayed 1 night in Sep 2020
Response from Bappa Battacharjee on 6 Apr 2022
Dear Guest, Thank you very much for choosing gokulam Grand Bangalore for your recent stay and sharing your feedback. We hope to have the pleasure of welcoming you again very soon. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
People are fantastic and hotel is great. Staff working on. The breakfast area take time to make sure you are happy with the food. They are always smiling and very respectful. Kudos do Ajay - thanks Don’t remember names - girls on the front desk - thanks setting up with our sarees Great experience!
Stayed 4 nights in Feb 2020
Response from Bappa Battacharyaji on 5 Mar 2020
Dear Guest, Thank you for your feedback. I am thrilled to hear about your amazing experience at Gokulam Grand Hotel and Spa. With great pleasure we receive your heartwarming comments on our Service,Staffs and Food. Guest delight is our number one priority and we are delighted that we hit the mark for you in every aspect. I and entire team looks forward to serving you again soon with yet another memorable experience. Warm Regards, Bappa Battacharyaji General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It's better than expected. Little out of the way but can be considered again coz taxi is cheap
Stayed 3 nights in Feb 2020
Response from Samrat Datta( Front Office Manager) on 24 Feb 2020
Dear Guest, Thank you for sharing your Feedback. We sincerely thank you once again for choosing us and look forward to welcoming you back again soon. Warm Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby very good Breakfast awesome Kind staff Clean Comfy bed
Stayed 1 night in Jan 2020
Response from Front Office Manager on 29 Jan 2020
Dear Guest, Thank you for the review that you have shared with the Expedia community. Your compliments for our Ambiance, Food and Services have been received with genuine delight and gratitude by the team at the hotel. I have shared your generous comments with the entire teams for whom it will be a great source of inspiration. The team and I look forward to welcoming you back many more times. Warm Regards, Samrat Datta

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Business Hotel
Great for business stay. Spacious room and complimentary WiFi with good speed. One of the best breakfast buffet spread I ever had. Only one issue, I felt laundry was priced too high. Other than that everything else is excellent.
Stayed 6 nights in Jan 2020
Response from Front Office Manager on 29 Jan 2020
Thank you for choosing to stay with us and for sharing your review on Expedia. We are delighted to note your generous rating for our hotel and happy to learn that you enjoyed your experience with us. Pertaining to your comments about our laundry pricing, our hotel is competitively priced, keeping in mind the city’s other five star deluxe hotels. My team and I look forward to welcoming you back on your next visit to Bengaluru. Warm Regards, Samrat Datta

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, otherwise a bit worn and in need of some maintenance. Overall comfortable & quiet. A good option for the price.
Stayed 4 nights in Jan 2020
Response from Front Office Manager on 29 Jan 2020
Dear Mr. John, Thank you for sharing your kind comments with us. It is our pleasure to note that you enjoyed your experience with us and we appreciate the feedback regarding our Service. Your detailed feedback is very valuable and I have personally shared it with the relevant department heads to appraise their teams and take measures to rectify our shortcomings. We look forward to welcoming you back in the near future. Warm Regards, Samrat Datta

10/10 Excellent

Arun.Sachdev, Kalyan.Maharashtra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of hotel is ok. Hotel is very good & well maintained. Food is excellent breakfast and buffet dinner. I enjoyed with my faimly very much. Thanks Expedia. Co.in
Stayed 2 nights in Nov 2019
Response from Shafee Ahmed on 7 Nov 2019
Dear Mr. Sachdev, Thank you for sharing your feedback. My team and I are very happy to see that we could create a pleasant stay experience for you and that you enjoyed all our facilities. I have shared you feedback with everyone in the hotel. Your appreciation will further motivate us to do even better with each passing day. I look forward to welcoming you and your family back soon in the near future. Warm Regards, Shafee Ahmed General Manager

10/10 Excellent

Jacob

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
This is a pretty nice property. It’s upscale, although showing its age. The staff is professional and quite accommodating. It’s priced accurately until you factor in the complimentary breakfast at which point it becomes a really good deal. Any Indian breakfast food imaginable is on the buffet. And then you have Western options (pancakes, omelettes etc.) made to order. Plus bottomless cappuccino or lattes. Location isn’t perfect but if you just want to escape for a few days, this is the place.
Stayed 2 nights in Aug 2019
Response from Akash Gupta on 22 Aug 2019
Dear Guest, Thank you for your valuable feedback. The restaurants at Mövenpick Hotel & Spa Bangalore have been designed to provide unique experiences to the guests. Be it our all day dining restaurant My Place with interactive kitchen, our chefs always stand by their philosophy ‘we cook what’s fresh today’. It is heartening to note that Gokulam Grand gastronomy has been able to leave you with a memorable experience. Thank you for your kind words and highlighting our fair pricing in all spheres. We look forward to welcoming you back many more times. Warm Regards, Akash Gupta General Manager

8/10 Good

KamalThawani, Mumbai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Good place to stay at, Property quite impressive and very modern
Stayed 3 nights in Jul 2019
Response from Akash Gupta, General Manager, on 27 Jul 2019
Dear Kamal, Thank you for taking out the time to review us. It's been a pleasure for us to have hosted you and we are glad to know that your visit was comfortable and enjoyable. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests and I'm happy to know that we were able to deliver. We look forward to hosting you again in the near future. Warm Regards,

4/10 Poor

Ravindra

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
very disappointed
booked 2 rooms at this particular hotel for the swimming pools and spa. All out of service. Hotels should clearly state that these facilities will be closed during bookings. I would have booked another hotel if I new this beforehand and it would have been much convenient and cheaper.

10/10 Excellent

Itamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
OK for the price but needs work.
Staff were good and for the price the hotel was OK. But everything was a little dated and worn. Gym certainly needs updating, rooms smelled fusty and damp. Food OK Probably wouldnt stay again and pay the extra £20 per night for one of other 5* hotels close by.

8/10 Good

Mak, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was located very close to my family
Overhaul we had a very pleasant stay at the Hotel. All the staff from the doorman, ushers, cleaners, restaurant, main reception were very friendly and courteous throughout our stay. They made sure my wife was well looked after throughout the 9 days. Upon request they accommodated a stool for my wife in the shower room. The room was kept clean and tidy and well facilitated for drinks and snacks. The Christmas Brunch was a treat for our son and wife especially the grand children.
Stayed 10 nights in Dec 2017

8/10 Good

bips, ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good,..............................................
Stayed 2 nights in Nov 2017

8/10 Good

Umang

Liked: Cleanliness, property conditions & facilities, room comfort
Decent 4 start hotel
Hotel is in quite location, but not walkable to near by places. Staff is very courteous but constant lacking in details. So many times my key access to the club lounge was missing. Hotel was in middle of selling to new management but staff still kept their professional approach. Breakfast was great but again service details were missing . We stay in the executive suite but one of the sliding door did not close properly
Stayed 6 nights in Oct 2017

8/10 Good

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Surrsh Babu, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotels to relax in the City
Great hospitality. Good place to relax and unwind. Great service and very calm and seranity.
Stayed 3 nights in Sep 2017
Response from Nakul on 16 Sept 2017
Dear Mr. Babu, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said for hospitality. At The Movenpick Bangalore, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you stay with us and I & my team would look forward to welcoming you back. Warm Regards, Movenpick Hotel

10/10 Excellent

Ladislau, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed in Movenpick Hotel & Spa Bangalore between 14-20 March 2017.I have been picked up from the Airport by the Hotel’s own transfer arrangement which has been a great relief to me, as a first-time visitor to Bangalore. The traffic and the connecting road was less desired, but once arrived to the Hotel, I felt that I am in the right place and good hands. Movenpick hotels and their staff are always great thus expectations are high. However, the staff has exceeded even such expectation. Right from the check-in I have been warmly welcomed by Kanishka, then at the Italian restaurant by Dipak, who both made sure I feel welcomed. I have had the pleasure to stay in a room with a terrace from which I could watch the sun-rise. Movenpick has introduced weekly cocktail nights for guests with longer stay and for socializing, which I have felt most welcomed. There the guests were also met with the kind personnel from the Sales Team, such as Maheswari. I have also loved the variety of food at the Sunday brunch. During my stay, I have also experience a “glitch” with the room service and I’m glad I did. This way I could experience how quick and efficiently the staff led by Abhay has resolved my complain. In my opinion this makes the difference between a great - and a truly great hotel, Movenpick Bangalore. This Hotel instantly became one of my favorite, due to its staff and here I mean all of them!
Response from Nakul on 25 Apr 2017
Dear Sir/Ma'am, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said for food, room and services. At The Movenpick Bangalore, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you stay with us and I & my team would look forward to welcoming you back. Warm Regards, Movenpick Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Friendly and attentive staff, clean rooms, good food. Cons: Gym needs a bit of revamp...treadmills functioning on and off. Smell in the room was sometimes bothersome. Service can be slow. Overall a great hotel. Would stay here again if I would return to Bangalore.
Response from Vinesh Gupta GM on 25 Apr 2017
Dear Sir/Ma'am, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said for food, room and services. At The Movenpick Bangalore, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We will definitely improve on the point you have mentioned related to gym facilities and slow service. We are extremely delighted to have you stay with us and I & my team would look forward to welcoming you back. Warm Regards, Movenpick Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to the airport
Stayed for a night, staff were hospitable, food was good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel with extraordinary Servic
Once u are inside the hotel, everything is TOP CLASS. The ambience, the service, the lifts, the restaurant, the rooms, swimming pool ..all. Easily accessible and good approach of the hotel is an added advantage. Step out of the hotel and there is nothing to do in nearby too. The huge traffic of Bangalore is everywhere. No other market shops or restaurants of any interest located nearby. The in-house food is very expensive. Recommended: Always take an all meals package only.

10/10 Excellent

Sriram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As above
Great Stay and accessible Hotel close to the airport

10/10 Excellent

Sarveswar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for the money
Great place with nice Spa and restaurents. Service was excellent

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest Hotel to stay in
This is one of the best hotels we ever have stayed in, there is nothing you can say bad about this hotel except the location is slightly off beat, away from main city.
Response from General Manager on 14 Dec 2016
Dear Guest, Thank you for choosing to stay at The Moevenpick, Bangalore and for taking the time to share your review. We know that you had options of hotel stays in Bangalore and I am so grateful to you for giving us the opportunity . Your generous appreciation of all aspects of the hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive it. We believe that people are our biggest assets and appreciation such as yours reinforces our belief. I am glad to be working with highly motivated and enthusiastic individuals who to take personal pride in delivering warm, intuitive and genuine service for all our guests The team and I would be delighted to have another opportunity to welcome you back to our hotel in the not too distant future. Thank you and best regards, Subroto Banerjee General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 14 Dec 2016
Dear Guest, Thank you for choosing to stay at The Moevenpick, Bangalore and for taking the time to share your review. We know that you had options of hotel stays in Bangalore and I am so grateful to you for giving us the opportunity . Your generous appreciation of all aspects of the hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive it. Thank you and best regards, Subroto Banerjee General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and a complete value for money. Stayed here for a day on a business trip. I'm definitely coming back here again !
Response from GM on 14 Dec 2016
Dear Guest, Thank you for choosing to stay at The Moevenpick, Bangalore and for taking the time to share your review. We know that you had options of hotel stays in Bangalore and I am so grateful to you for giving us the opportunity . Your generous appreciation of all aspects of the hotel is very encouraging. I have personally shared your feedback about the excellent service you received with the entire team and they are thrilled to receive it. We believe that people are our biggest assets and appreciation such as yours reinforces our belief. I am glad to be working with highly motivated and enthusiastic individuals who to take personal pride in delivering warm, intuitive and genuine service for all our guests The team and I would be delighted to have another opportunity to welcome you back to our hotel in the not too distant future. Thank you and best regards, Subroto Banerjee General Manager