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Reviews of Starlit Suites Neemrana

3.5 out of 5
Starlit Suites Neemrana
Neemrana Central, NH 8, Delhi Jaipur Hwy, CC – 12, RICCO Industrial Area, Phase 1, Behror, Rajasthan

Reviews

6.8
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

8.0/10

Cleanliness

5.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Inder

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Worth every penny
Overall Stay experience was okay except 2 issues one with food and another with attention to request.
Stayed 2 nights in Dec 2019

4/10 Poor

Adam

Liked: Cleanliness
Disliked: Staff & service
Restaurant are great. Reception tried to scam us.
The restaurant staff are a reall asset to this hotel, very friendly and professional. It is the reception staff/managers that let this place down. At the front desk you are supposed to be able to trust the staff and would like to think that they are looking out for you as a tourist unfamiliar with the area...this was not the case. We wanted to get a taxi from the hotel to Neemrana Fort (10 mins by car). The manager proceeded to book a taxi for us and told us it would be 650 rupees! We told him this was extortionate for a 10min ride, luckily knowing that the normal price is 25 rupee's per KM due to being in the country for a month before this stop. He had a smirk on his face and reduced it to 500, saying that the hotel would get 100 rupee tip- to which I replied, for what help exactly? We walked outside the front after refusing to pay that and he followed us out to help find a passing Tuc tuc. 20 minutes later, I paid 150 rupees for the ride to the fort. Very disappointed at the hotel taking advantage of the fact we aren't locals and trying to scam us. The studio was nice but we needed to ask for frying pans to be able to use the kitchen. They provided us with two saucepans where the handle was about to fall off as the screws we're coming out. As I said earlier, restaurant staff were lovely, even if there was a slight language barrier, but being asked to fill in a feedback form after EVERY meal is too much and intrusive- just let us enjoy our meal without rating you.
Stayed 3 nights in May 2019
Response from Vikrant Sharma on 12 Jun 2019
Dear Mr. Adam, Greetings from Starlit suites! Thank you for sharing your valuable feedback. Please accept my sincere apology inconvenience caused to you during your stay. We have taken up the issue with concerned departments to take corrective action on the same with immediate effect. We are looking forward to Welcome you again

10/10 Excellent

Prabhav

Awesome
It was amazing and the staff was very humble
Stayed 1 night in Sep 2018
Response from Neeraj kapoor on 6 Sept 2018
Dear Sir, Thank you for your feedback. Looking forward to welcome you again. Regards Team Starlit