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Reviews of Days Inn by Wyndham Bedford

2 out of 5
Days Inn by Wyndham Bedford
921 Blue Ridge Ave, US 460 & Blue Ridge Ave, Bedford, VA

Reviews

6.0
Rating 10 - Excellent. 98 out of 672 reviews" "
Rating 8 - Good. 162 out of 672 reviews" "
Rating 6 - Okay. 160 out of 672 reviews" "
Rating 4 - Poor. 130 out of 672 reviews" "
Rating 2 - Terrible. 122 out of 672 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Jonathan, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Deborah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Chair in room was broken; TV didn’t work; so dated that it felt unclean. Pool abandoned
Stayed 3 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Deborah,We apologize for the disappointing experience you had during your stay. Your feedback regarding the broken chair, non-functional TV, and overall dated feel of the room is concerning, and we assure you that we are taking immediate action to address these issues. Additionally, we regret any inconvenience caused by the state of the pool. Maintaining a clean and enjoyable environment for our guests is our top priority, and we will work diligently to rectify these shortcomings. We appreciate your feedback, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people conveniently located Met everything i needed
Stayed 2 nights in May 2024
Response from Hotel Manager on 6 May 2024
Dear David,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a great experience with us and that our location and staff met all your needs. Providing excellent service and convenience is important to us, and we're glad that we met your expectations. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager

6/10 Okay

Raymond

Liked: Cleanliness, staff & service
The set up
Stayed 1 night in May 2024
Response from Hotel Manager on 4 May 2024
Dear Raymond,Thank you for sharing your feedback. We appreciate your rating and are hope that you found the set-up satisfactory. If there are any specific areas where we can improve and earn a higher rating next time, please feel free to let us know. We value your input and hope to provide an even better experience during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent one night here while visiting Bedford. Terry at the front desk was very helpful when I needed to print D-Day tickets. The rooms are clean and the bed was comfortable. Breakfast is meager but enough to get by on. Plenty of places to eat and shop within 10 miles. There was some traffic noise since it sits right off a divided highway. Some u-turns are required when entering and exiting the property depending on your direction of travel. My only real complaint was that we had a nonsmoking room which had clearly been used for smoking. We remedied this by buying a candle at the DG a short distance away. I would recommend and stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Brad,Thank you for your feedback and perfect rating! We're glad to hear that Terry provided helpful service at the front desk and that you found the rooms clean and comfortable. We apologize for any inconvenience caused by the traffic noise and the room's previous use for smoking. Your feedback is valuable to us, and we'll work to address these issues to ensure a better experience for our guests in the future. We appreciate your recommendation and hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good rste
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Perry,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our rooms clean and enjoyed our rates. We appreciate your kind words and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Okay

Greg

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Greg, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Vytautas

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2 Feb 2024
Dear Vytautas,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us and have a great day!Sincerely,Hotel Manager

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Feb 2024
Dear Mike,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

4/10 Poor

Charles

Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Charles,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 Good

Craig

Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Craig,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

KEITH

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 16 Dec 2023
Dear KEITH,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Dec 2023
Dear Sue,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfort Inn
It wasn’t anything special. The room was clean and stocked. The staff was friendly and polite. Good value for my money. The faucets leaked and the place would benefit from a remodel. No real complaints. Just suggestions.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Esther,Thank you for sharing your feedback. We're glad to hear that the room was clean and stocked and that you found our staff friendly and polite. We appreciate your input about the faucets and the suggestion for a remodel. Guest feedback is valuable to us, and we'll certainly take your suggestions into consideration. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Samuel, Chesapeake

Travelled with partner
Showers never got hot
Stayed 1 night in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Samuel,We're sorry to hear that you experienced issues with the showers not getting hot during your stay. Your comfort is important to us, and we apologize for any inconvenience this may have caused. Please know that we will look into this matter to ensure that future guests have a more enjoyable stay. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have asthma and specially asked if there rooms were clean and non smoking. I had an asthma attack as I walked in and could not stay and they still charged us for the two days. Very unprofessional.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear David,We are disappointed to read your comments. We apologize for all the inconveniences you had with the stay, as mentioned in the review. Our hospitality ensures a nice experience for our guests, but here something did not work. It is unfortunate that we could not provide you with the good staying experience that you really deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Needs an upgrade
This hotel is in the process of renovating which is much needed. The hotel is old and dingy. The room was musty and small. The employees were mostly pleasant. The bed frame in our room was broken and my husband tripped on it a few times.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Sharon,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We are in the process of renovating our hotel to provide an improved experience for our guests. Your comments are valuable and will help us enhance our services. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.Sincerely, Hotel Manager

8/10 Good

caroline

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 21 Oct 2023
Dear Caroline, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

LYUDMILA

Liked: Cleanliness, staff & service, property conditions & facilities
I stay overnight, decent place, friendly stuff, quiet, room had some smell, but it was clean. Nice for the price.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 21 Oct 2023
Dear LYUDMILA,Thank you for your excellent rating and positive feedback. We're pleased to hear that you had a decent and quiet stay with friendly staff. We appreciate your comments about the room's cleanliness and value for the price. We look forward to hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Adele

Disliked: Cleanliness, property conditions & facilities, room comfort
Shocked and dismayed
I booked 2 rooms and they both smelled horrible. It smelled like smoke and pee. The curtains were dirty. It looked like it had blood stains on them. There was only 2 towels in both rooms for 3 people in each rooms. I was charged a deposit that was not told about which caused my account to go into overdraft. This was a terrible experience and I would never stay there again. I would not recommend this place to anyone.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Oct 2023
Dear Adele,We're truly sorry to hear about your disappointing experience at the hotel. It's clear that your stay did not meet your expectations, and we apologize for the cleanliness issues and lack of communication regarding the deposit. We regret the inconvenience caused by this. It is a normal practice to take a security deposit, which is returned on clear check-out. However, we are sorry for the lapse on our part about not informing the guest prior to booking the room. We will take care of this on your next visit. We appreciate your honesty and hope you'll consider giving the hotel another chance to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Angelia

Travelled with family, Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old. Tiolet had difficulty even flushing. Also our guest whom.is literally in a wheelchair visible with his marked assistance dog was still charged for not having paperwork readily accessible. So be aware and have it available if choose to stay here.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Oct 2023
Dear Angelia,We apologize for the issues you encountered during your stay. Your feedback regarding the condition of the facilities and the situation with the assistance dog is important, and we will address these concerns to ensure a better experience for our guests in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to serve you better if you choose to stay with us again. Your input is valuable, and we'll strive to improve based on your feedback.Sincerely, Hotel Manager

6/10 Okay

Kevin

Travelled with family
Disliked: Amenities, property conditions & facilities
The front office card scanner was broken. The room bathroom toilet has a broken seat hinge and the toilet ran all night. The morning kitchen attendant was poorly dressed and disdainful.
Stayed 1 night in Oct 2023
Response from Terry Combs on 9 Oct 2023
Thank you for your feedback. I have fixed the issue with the card readers. Also, I have spoken to the front desk clerk about our dress code. That same morning when I came in. Please visit Days Inn on your next trip. Thank you. Terry Combs

8/10 Good

John

Business traveller
Liked: Staff & service, room comfort
Stayed 7 nights in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear John,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Michael,I am disappointed to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues and gain a 10-star rating.Sincerely, Hotel Manager

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 8 Oct 2023
Dear Hollie,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 7 Oct 2023
Dear Jason,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
The staff was very welcoming and very attentive…we chose to stay another day and we were able to book a room with no problems at all…
Stayed 6 nights in Sep 2023
Response from Hotel Manager on 6 Oct 2023
Dear Jason,Thank you for your fantastic rating and for choosing to extend your stay with us! We're thrilled to hear that the staff was welcoming and attentive throughout your visit. Your satisfaction is our priority, and we look forward to providing you with another great experience if your travels bring you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Dillanssar

Stayed 1 night in Sep 2023
Response from Hotel Manager on 11 Oct 2023
Dear Dillanssar,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Linda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Older property, due for update. Staff were very friendly and efficient in their jobs. A plus for the property was that they had on site guest laundry.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 21 Sept 2023
Dear Linda,Thank you for sharing your feedback about your stay. We appreciate your understanding regarding the property's age, and we're pleased to hear that the staff were friendly and efficient. Having on-site guest laundry is indeed a convenient amenity for travelers. We'll take your comments into consideration as we continue to improve the guest experience. If you choose to stay with us again, we hope to provide you with a more updated and comfortable experience.Sincerely, Hotel Manager

4/10 Poor

Arthur

Stayed 1 night in Sep 2023
Response from Hotel Manager on 14 Sept 2023
Dear Arthur,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manager

8/10 Good

Hendler

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 5 Sept 2023
Dear Hendler,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
We had a very pleasant 2 day stay while in Bedford to attend a High School Reunion. The only hiccup was that the beds very not changed or made up on the second day. However, the management was extremely prompt in bringing linen to the room and the worker there offered to place clean linen. It was a good stay...quiet...friendly.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 23 Aug 2023
Dear Guest,Thank you for sharing your experience! We're pleased to hear that you had a pleasant stay during your High School Reunion trip. We apologize for the oversight with the beds not being changed on the second day, but we're glad our management team was quick to resolve the issue. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times in the last few years, very convenient and nice.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 18 Aug 2023
Dear Andrew,We appreciate your continued loyalty and positive feedback regarding your stays at our hotel. It's great to hear that you find our location convenient and enjoy your experience with us. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Marc

Travelled with family
Nice for price.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 13 Aug 2023
Dear Marc,We appreciate your feedback! It's great to know that you found our accommodations to be a good value for the price. We hope to welcome you back in the future!Sincerely, Hotel Manager

6/10 Okay

Patricia

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is old and musty smelling. Breakfast offerings are limited.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 6 Aug 2023
Dear Patricia,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We understand the importance of providing a comfortable and pleasant environment for our guests. Your comments will be taken into consideration as we continually work to improve our property. We hope you'll consider giving us another chance in the future, as we strive to provide the best possible experience for our guests. Thank you for staying with us.Sincerely, Hotel Manager

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
accommodations were clean and comfortable..
Stayed 1 night in Aug 2023
Response from Hotel Manager on 3 Aug 2023
Dear Rob,We're glad to hear that you found our accommodations clean and comfortable. We hope to welcome you back again in the future. Thank you!Sincerely, Hotel Manager

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 1 Aug 2023
Dear Robin,Thank you for your feedback! We're glad to know that you appreciated our hotel's great location. We hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 26 Jul 2023
Dear Brian ,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 Okay

Meghan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Very out dated. Our room only had one towel. Carpet is nasty!
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Meghan,We apologize for the outdated condition of your room and the inconvenience with the towel and carpet. Your feedback will be shared with our team for improvement. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

Larry

Travelled with family, Business traveller
Liked: Staff & service
Plaster facade outside was peeling off. Hotel seemed old and dated. Room A/C was noisy. The free breakfast was minimal/mediocre at best frankly. Bed was comfortable but it is always nice to get a few different pillows of differing stiffness. These were very stiff and gave me a neck ache during the night. Hotel room keys did not work reliably at first but the desk fixed them when asked. I probably would NOT stay there again unless there were significant upgrades and changes.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Dear Larry,Thank you for your feedback regarding your recent stay. We apologize for any inconveniences you experienced with the hotel's appearance, the noisy A/C, and the breakfast offerings. We appreciate your comments and will use them to improve our services and amenities. We understand the importance of a comfortable stay, and we apologize for any discomfort caused by the pillows. We appreciate your feedback regarding the room keys and have addressed the issue with our front desk team. We value your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Molly

Stayed 3 nights in Jul 2023
Response from Hotel Manager on 31 Jul 2023
Dear Molly ,Thanks for staying with us and for appreciating your stay with us by giving us a 5-out-of-5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Hailey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay here. Still a great place to stay. Has convenient parking for the rooms.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 9 Jul 2023
Dear Hailey,Thank you for your positive feedback! We are delighted to hear that you had a great experience during your second stay with us. It's wonderful to know that our convenient parking and accommodations met your needs. We appreciate your continued support and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Hailey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Parking for the office is very limited and I believe a restaurant is coming beside the office so it will be taking up all the parking. If you use a card to do the deposit it takes about 1-2 weeks to get your money back so keep that in mind. It was a great location and very private. The pool was fantastic.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Dear Hailey,Thank you for your positive feedback about your stay with us. We appreciate your comments about the limited parking and the upcoming restaurant. We apologize for any inconvenience this may have caused. Regarding the deposit, please note that the processing time for refunds may vary depending on your bank or financial institution. We're glad to hear that you enjoyed the location, privacy, and fantastic pool. Should you have any future stays with us, we'll strive to make them just as enjoyable.Sincerely, Hotel Manager

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 21 Jun 2023
Dear Ronald,Thank you so much for your kind review! We are delighted that you had such a positive experience at our hotel. We strive to provide an exceptional level of service and we're glad that it was reflected in your stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

carlos

Stayed 1 night in Jun 2023
Response from Hotel Manager on 10 Jul 2023
Dear Carlos,Thank you for your 4-star rating! We appreciate your feedback and are glad to hear that you had a positive experience during your stay at our hotel. We continuously strive to provide the best possible service and accommodations for our guests. If there is anything specific we can do to improve and earn a 5-star rating on your next visit, please let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Lindayanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 13 Jun 2023
Dear Lindayanne,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 Good

Jeanne

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on 23 May 2023
Dear Jeanne,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Poor

Maxine

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were ants and termites in our rooms. The bathroom was not clean. I had to clean it once I checked in. The rooms were overcharged for the condition of the hotel. This property never needs to be sold at the price we paid. Also, the card that was used was charged a second time after we checked out.
Stayed 2 nights in May 2023
Response from Hotel Manager on 18 May 2023
Dear Maxine,Thank you for bringing these concerns to our attention. We apologize for the issues you experienced during your stay. It is not our standard to have pests in our rooms or to provide unclean accommodations. We take cleanliness and guest satisfaction seriously, and we will address these issues with our team to ensure they are properly resolved. We appreciate your feedback and will use it to improve our services. Thank you for staying with us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was excellent! The facilities not so much. The room got the job done, but was not in the greatest shape. The shower head was at my shoulder level. I am 5'10. We didnt try the breakfast so I have no review. You can hear the cars from the highway in the room we were in.
Stayed 3 nights in May 2023
Response from Hotel Manager on 16 May 2023
Dear Paul,Thank you for sharing your feedback about your recent stay. We're pleased to hear that our staff provided excellent service during your visit. However, we apologize for any inconvenience caused by the condition of the facilities and the noise from the highway. Your comments will be shared with our team for further improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Sincerely, Hotel Manager

4/10 Poor

Kimberly

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked on Expedia for my husbands college graduation. About 30 minutes after we booked we received a phone call stating they didn’t have a room. When we got there they put is in a room which we are grateful for. The room was clean, and neat. The bed was uncomfortable and the shower would go from cold to luke warm and the hot for 30 seconds then back to cold. I am not one to complain but we paid a lot of money for cold showers and no sleep.
Stayed 3 nights in May 2023
Response from Terry Combs on 13 May 2023
Thank you for staying with us Kimberly, I do assure you that if I would have known about the shower, Days Inn would have taken a look at it and made sure the water stayed hot. We do hope you will come back to visit us.