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Reviews of Panbil Residence Serviced Apartment

3.5 out of 5
Panbil Residence Serviced Apartment
Jalan Ahmad Yani, Panbil Estate, Muka Kuning, Sei Beduk, Batam, Batam Island

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 105 reviews" "
Rating 8 - Good. 40 out of 105 reviews" "
Rating 6 - Okay. 16 out of 105 reviews" "
Rating 4 - Poor. 5 out of 105 reviews" "
Rating 2 - Terrible. 0 out of 105 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, room comfort
Panbil Residence Serviced Apartment Batam,
used as base before joining vessel
Stayed 2 nights in Oct 2023
Response from Cory Juliana – Asst. Guest Relation Mgr on 28 Oct 2023
Dear Mr or Miss Rupert, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again. Best regards.

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.
Stayed 1 night in Sep 2023
Response from Cory Juliana – Asst. Guest Relation Mgr on 19 Sept 2023
Dear Ms. Josie, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again.

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff
Stayed 6 nights in Jul 2023
Response from Cory Juliana – Asst. Guest Relation Mgr on 1 Aug 2023
-Dear value guest, greetings from Panbil Residence Serviced Apartment Batam ! Thank you for taking time out to share your experience. All of us are delighted that could ensure a comfortable stay during your visit. Thank you again for your stay and your feedback, we look forward to welcoming you back again.

10/10 Excellent

Moleya

Travelled with family
Liked: Cleanliness, room comfort
Awesome Stay
Superb stay - family love it so much. Will return for next trip.
Stayed 2 nights in Nov 2022
Response from Rudy on 23 Nov 2022
Dear Guest,Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Warmest Regards,Rudy D PraharanthoGeneral Manager

8/10 Good

Mohd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Rudy on 12 Mar 2020
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Rudy on 29 Jan 2020
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t really fancy too much in this hotel. Breakfast a lot of food didn’t replenish shortly after all were taken off. Distance a bit far from shopping location. Necessities not fully provided. Short of hand towel. My frd’s room short of safebox, bowls, wardrobe light not working. Hotel can consider to provide comb, body lotion if possible.
Stayed 2 nights in Jan 2020
Response from Rudy on 29 Jan 2020
Dear Guest, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Amran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Rudy on 1 Feb 2020
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Ravindran

Travelled with group
Liked: Cleanliness, room comfort
This my first time coming to this hotel . The hotel is good but need to go out to take taxi and no near by coffeeshop or min Mart . Second thing quite disappointed about when I checked in my room no wifi . I inform the reception they say somebody is coming but we waited 1 hour nobody turn up and waste my time . Then we went go and come back almost 7pm there is wifi . Lastly breakfast. Just image we only eat bread and cold drink . No coffee at all even the waiter did not top up and most the food totally empty . Sorry to said this hope I don't come to this hotel again Thank u
Stayed 1 night in Jan 2020
Response from Rudy on 29 Jan 2020
Dear Guest, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Seri, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I dislike about my stay. Enjoyed every bit of it
Stayed 2 nights in Jan 2020
Response from Rudy on 17 Jan 2020
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Food was really good. How can I forget that Margerita, loal orange juice and mouth watering italian pizza. Lake view and the town view was superb. Overall okay for the paid amount except cleanliness. First sight sink in the bathroom was filled with water and comods were not cleaned. Had to ask for two times to get it cleaned
Stayed 1 night in Jan 2020
Response from Rudy on 7 Jan 2020
Dear Guest, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, spacious and clean. Even tho the wardrobes broken. But overall tumbs up
Stayed 3 nights in Dec 2019
Response from Rudy on 20 Dec 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall an excellent experience.
Stayed 4 nights in Nov 2019
Response from Rudy on 14 Dec 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Ray

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view and value for money property Will stay here again for next trip
Stayed 1 night in Nov 2019
Response from Rudy on 14 Dec 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

6/10 Okay

Wai

Travelled with group
Liked: Staff & service
The room were dirty , the bed is ok . Overall Housekeeping need to improve
Stayed 1 night in Nov 2019
Response from Rudy on 14 Dec 2019
Dear Guest, Thank you for your comments. We apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. We will improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Rudy on 23 Nov 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Rudy on 18 Nov 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

GK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. The air con position was put of place. Cant feel that much when on bed.
Stayed 1 night in Nov 2019
Response from Rudy on 28 Nov 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Eric, Singapore

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Panbil has changed since last year and I was abit disappointed with their facilities. The water in the bathroom was stuck and the breakfast was not so good as compared to last time. Nevertheless, the room is nice and we were upgraded to a bigger room
Stayed 1 night in Nov 2019
Response from Rudy on 28 Nov 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

ROSNI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Rudy on 12 Nov 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looks OK, until you look deeper
Lobby gives an OK impression. Room looks OK at first glance. Then u see the stain on e sheets, blood on the pillow, ball of hair in the shower room, the list goes on and on. If u are not into hygiene, then this place is affordable enough for u.
Stayed 1 night in Nov 2019
Response from Rudy on 12 Nov 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2019
Response from Rudy on 31 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

4/10 Poor

Fok

Disliked: Cleanliness, staff & service, room comfort
Bad service Basic essential items missing
stayed 1 night from 27 to 28 Oct. The inside of the blanket in the bedroom is missing. Only the thin blanket sheet is available. Called up housekeeping from 4.30pm till 11pm. They told me they are very busy to give me a proper blanket. Finally I make a trip down to the ground floor lobby and they told me they will send someone to my room in 5 minutes. I waited for another 20 minutes before someone came by to rectify the defect blanket. Also no towels and toilet paper in the room. Must called housekeeping for these essential basic stuff. I don't recommend anyone to stay there during public holidays. The service is very bad and slow.
Stayed 1 night in Oct 2019
Response from Rudy on 30 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy staying there
Stayed 2 nights in Oct 2019
Response from Rudy on 30 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Rudy on 30 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

DIDINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always we had a wonderful stay at Panbil. Pak Agus and his colleagues were very accomadating, helpful and gave servuce with much friendliness. We are truly appreciative, Pak Agus. And will of course stay there again.
Stayed 1 night in Oct 2019
Response from Rudy on 24 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Rudy on 21 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always we had a wonderful stay at Panbil. Pak Agus and his colleagues were very accomadating, helpful and gave servuce with much friendliness. We are truly appreciative, Pak Agus. And will of course stay there again.
Stayed 1 night in Oct 2019
Response from Rudy on 21 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

4/10 Poor

Zarina

Liked: Cleanliness
Disliked: Property conditions & facilities
The suite was not as advertised. I booked a 2 bedroom suite for 3 adults. The kitchenette was a major disappointment. The suite was advertised with a fully functioning kitchenette. Yet it only came with a water kettle, 2 bowls, 2 coffee mugs, 2 glasses and some forks and spoons. There was no microwave oven. There's nothing to heat up our food. The balcony that they advertised for the "Guests Enjoyment", was only unlocked after 3 phone calls to the reception, 2 requests to 2 different staff and 2 and a half hours later. One of the sliding door of the wardrobe in the master bedroom, fell on one of us.
Stayed 2 nights in Oct 2019
Response from Rudy on 15 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable stay
Clean and everything works like they should. Cold air conditioning.
Stayed 1 night in Oct 2019
Response from Rudy on 14 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Rudy on 10 Oct 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Rudy on 30 Sept 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

6/10 Okay

Verified traveller

Poor wifi connection. rooms are clean. Breakfast omelettes are prepared in advance and not on the spot, not sure I understand why
Stayed 5 nights in Sep 2019
Response from Rudy on 19 Sept 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Senin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay at Panbil Residence Apartment
Nice apartment, suitable for family stay.
Stayed 2 nights in Sep 2019
Response from Rudy on 17 Sept 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

4/10 Poor

Indriyani

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Rudy on 10 Sept 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

6/10 Okay

Russell, Singapore

Liked: Staff & service, room comfort
Disliked: Cleanliness
Could be better
Around bed was all dusty. Wardrobe door hanging off. Corrected same day but still.
Stayed 2 nights in Sep 2019
Response from Rudy on 9 Sept 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

F, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and spacious suite. A distance away from the city.
Stayed 1 night in Aug 2019
Response from Rudy on 6 Sept 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Friendly stuff and great breakfast spread.
Stayed 1 night in Aug 2019
Response from Rudy on 3 Sept 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend
Pretty far from the Batam centre terminal, but worth the stay. Ideal for a trip with family / friends. You’d have to go back to city centre like Nagoya and other places which is 20 mins drive from the property.
Stayed 2 nights in Aug 2019
Response from Rudy on 27 Aug 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Rudy on 27 Aug 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

6/10 Okay

Joycelyn, Singapore

Travelled with family
Liked: Cleanliness, amenities
Maybe it was too peak seasom hence the manpower was not enough. Service was slow and there was once when they make up our room without giving us any towels.
Stayed 3 nights in Aug 2019
Response from Rudy on 27 Aug 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Yi Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Rudy on 13 Aug 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Arfah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Rudy on 13 Aug 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Clealiness was bad. Lift lobby and corridor stinks. Smoke smell was very strong. Toilet drainage was bad. The water didn't flow well. Bedsheets were not clean. Breakfast was horrible.
Stayed 3 nights in Aug 2019
Response from Rudy on 13 Aug 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
No comment at the moment as everything is find....the staff from reception to house keeping
Stayed 4 nights in Jul 2019
Response from Rudy on 23 Jul 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

CAI SHANGYUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Rudy Dwi Praharantho on 17 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ray

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. just that the location is far from city area
Stayed 2 nights in Jun 2019
Response from Rudy on 6 Jun 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Nia, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Warm and friendly staff.
Stayed 2 nights in May 2019
Response from Rudy on 25 May 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

10/10 Excellent

Ruburn

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was luxury and good landscape and environment. Cosy but worthy
Stayed 1 night in May 2019
Response from Rudy on 19 May 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager

8/10 Good

Sophie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was spacious, staff were helpful and friendly. It is convenient to get around because there are hotel 'taxi'. Basically they are private hire drivers. There is a standard rate card, so you arent afraid of being overcharged. The drivers are prompt to pick up too! Also the security of the property is good, so we felt safe staying there. The living area is nice with housekeeping so its like a hotel suite to be honest. The whole apartment actually is larger than the photos. There is both dinning and living area too. Amenities are from the hotel wing which is convenient since they are connected at the lobby. Would totally book back to same place. Obviously if you checked the map, it is not near a beach, so keep that in mind.
Stayed 2 nights in Apr 2019
Response from Rudy on 25 Apr 2019
Dear Guest, Warmest Greeting From Panbil Residence Apartment Batam, On behalf of Management and staff of Panbil Residence Apartment Batam, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying. Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your feedback and we are looking forward to welcoming you and your family back in the near future. Warmest Regards, Rudy D Praharantho Residence Manager