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Reviews of Ibis Styles Batam Nagoya

3 out of 5
Ibis Styles Batam Nagoya
Jalan Yos Sudarso Bengkong Laut, Batam Kepulauan Riau, Batu Ampar, Batam, Riau Islands

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 141 reviews" "
Rating 8 - Good. 65 out of 141 reviews" "
Rating 6 - Okay. 13 out of 141 reviews" "
Rating 4 - Poor. 10 out of 141 reviews" "
Rating 2 - Terrible. 3 out of 141 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gordon

Stayed 2 nights in Apr 2024

2/10 Terrible

Shiraz Kabir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property and facilities are good value for money and well maintained. During this stay there was an incident, where someone used the room while I was away and left the room with toilets messed up and the bed used. On reporting this the staff changed out the sheets and mentioned that a supervisor will get in touch in the morning. But there was no attempt from the management to try and understand what happened. On checking out the staff wasn’t aware that this happened and asked for all the details all over again. Still waiting for a formal response from the management.
Stayed 2 nights in Mar 2024
Response from ibis Styles Batam Nagoya on 12 Mar 2024
Dear Mr Shiraz Kabir.Warmest Greetings from ibis Styles Batam Nagoya!We are truly sorry to see your experience at ibis Styles Batam NagoyaHas been filled with the negative experiences, although we pride ourselves we great customer service,it seems that seems that on this occasion we have failed.We have found out which staff were in charge at that time and we have taken action and we share your negative experiences with all our teamwe will try to learn from it and certainly all our team will have an additional to re ensured to be on top of them self.Again, we are sorry we weren’t able to provide on a more positive stay. we look forward to welcoming you back and hope that your next visit will be much more enjoyable And all of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Thank you for your kind attention.Warm RegardsIbis Styles Batam Nagoya

10/10 Excellent

Iskandar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything nice
Stayed 2 nights in Feb 2024
Response from Nathan Gea on 19 Feb 2024
Dear Mr iskandar,Thank you for your feedback on ibis Styles Batam Nagoya.We look forward to welcome you back.Sincerely,ibis Styles Batam Nagoya

2/10 Terrible

Ju-Yi

Disliked: Cleanliness, staff & service, property conditions & facilities
Ms
Checking only 2 sets customer in front us 3-4 pm but take about 30mins+ , when went “ first room “ was ppl checked in the room already ( feel very bad ) , then gave us another room , room is big ( coz we booked suit ) but towel is smelly and asking for extra towel not available , bed sheet have stamp on it and fridge have coke left from last guest.
Stayed 2 nights in Dec 2023
Response from Nathan Gea on 8 Jan 2024
Dear Ms. Ju YiWarmest greeting from ibis Styles Batam Nagoya !we are truly sorry to see your experience at ibis Styles Batam Nagoya has been filled with the negative experiences, although we pride ourselves with great customer service, it seems that on this occasion we have failed.we have shared this feedback with all our team. We will try to learn from it and certainly all our team will have an additional training to re ensured to be on top of them self.Again, we are sorry we weren't able to provide on a more positive stay.We look forward to welcome you back and hope that your next visit will be much more enjoyable and All of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Warm Regards, ibis Styles Batam Nagoya.

6/10 Okay

Jen Janice

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not coming back again. There's many other hotels.
Breakfast was very bad. Food was not up to par. Very inflexible with late check out unless we pay 100k Rph. Check out time reminder from housekeeping and reception half an hour before time. Other than that the room was great.
Stayed 1 night in Dec 2023
Response from Nathan Gea on 8 Jan 2024
Dear Mrs. Jen Janice,Warmest greeting from ibis Styles Batam Nagoya !we are truly sorry to see your experience at ibis Styles Batam Nagoya has been filled with the negative experiences, although we pride ourselves with great customer service, it seems that on this occasion we have failed.we have shared this feedback with all our team. We will try to learn from it and certainly all our team will have an additional training to re ensured to be on top of them self.Again, we are sorry we weren't able to provide on a more positive stay.We look forward to welcome you back and hope that your next visit will be much more enjoyable and All of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Warm Regards, ibis Styles Batam Nagoya.

10/10 Excellent

Choy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel On a Hill
Stayed 1 night in Dec 2023
Response from Nathan Gea on 8 Jan 2024
Dear Mr. ChoyWarmest greeting from ibis Styles Batam Nagoya !Thank you for your feedback on ibis Styles Batam Nagoya.We look forward to welcome you back.Warm Regards, ibis Styles Batam Nagoya.

4/10 Poor

Seah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Before booked this hotel was bfast for two persons. Extended the stayed become 1 person allowed for the bfast. Funny hotel
Stayed 5 nights in Dec 2023
Response from Nathan Gea on 8 Jan 2024
Dear Mr. Seah Warmest greeting from ibis Styles Batam Nagoya !Thank you for your feedback on ibis Styles Batam Nagoya. We apologize that your experience did not meet your expectation. For our breakfast from Accor Group, we give you the option to our guest for choose 1 or 2 Pax at different prices for breakfast. We look forward to welcome you back and hope that your next visit will be much more enjoyable and All of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Warm Regards, ibis Styles Batam Nagoya.

8/10 Good

Seah

Travelled with family
Liked: Room comfort
Expensive htl. Long stay must give good rate
Stayed 2 nights in Nov 2023
Response from Nathan Gea on 8 Jan 2024
Dear Mr. Seah Warmest greeting from ibis Styles Batam Nagoya !Thank you for your feedback on ibis Styles Batam Nagoya.We look forward to welcome you back.Warm Regards, ibis Styles Batam Nagoya.

8/10 Good

Hamidah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked 2 junior suite rooms but both m2 is not the same. 1 of the room is smaller than the other but still quote the same price. Why???
Stayed 2 nights in Jun 2023
Response from Nathan Gea on 24 Oct 2023
Dear Mr. Hamidah,Warmest greeting from ibis Styles Batam Nagoya !Thank you for your feedback on ibis Styles Batam Nagoya. We apologize that your experience did not meet your expectation. We look forward to welcome you back.Warm Regards,ibis Styles Batam Nagoya

10/10 Excellent

Shin

Stayed 2 nights in Apr 2023
Response from Nathan Gea on 24 Oct 2023
Dear Mr. Shin,Thank you for your feedback on ibis Styles Batam Nagoya.We look forward to welcome you back.

10/10 Excellent

Faiezah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Nathan Gea on 24 Oct 2023
Dear Mr, Faiezah,Thank you for your feedback on ibis Styles Batam Nagoya.We look forward to welcome you back.

8/10 Good

CHEE KWONG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and spacious. However, room WiFi is very bad. Have to rely on mobile WiFi most of the times.
Stayed 1 night in Mar 2023

8/10 Good

CHEE KWONG

Business traveller
Liked: Amenities, property conditions & facilities
sky lounge is nice place.
Stayed 1 night in Feb 2023

8/10 Good

Kabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel for a night
A fairly decent hotel with a good rate for the suites. A fair bit away from the hustle and bustle and not much food options around the hotel. Decent for nights stay
Stayed 1 night in Sep 2022
Response from Nathan Gea on 8 Jan 2024
Dear Mr. Kabi,Warmest greeting from ibis Styles Batam Nagoya !Thank you for sharing your kind positive feedback with us! It is indeed delightful to read it that you had enjoyed your stay. We truly appreciate your comments and they spur us to greater heights in enhancing our guest experience. All of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Warm Regards, ibis Styles Batam Nagoya.

4/10 Poor

Pek Yin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room for improvement
The bedsheet with stains. The hotel lobby without aircon hence is stuffy. The swimming pool is dirty. The mug served for breakfast is not thoroughly clean.
Stayed 1 night in Nov 2022
Response from Nathan Gea on 8 Jan 2024
Dear Mr. Pek YinWarmest greeting from ibis Styles Batam Nagoya !we are truly sorry to see your experience at ibis Styles Batam Nagoya has been filled with the negative experiences, although we pride ourselves with great customer service, it seems that on this occasion we have failed.we have shared this feedback with all our team. We will try to learn from it and certainly all our team will have an additional training to re ensured to be on top of them self.Again, we are sorry we weren't able to provide on a more positive stay.We look forward to welcome you back and hope that your next visit will be much more enjoyable and All of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Warm Regards, ibis Styles Batam Nagoya.

8/10 Good

Sharmila

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I stayed here for 3 days 2 night. Staffs are super friendly and helpful. I am abit disappointed by the swimming pool and also the cleanliness of the room. Towel, bedsheets which can see the dirt on it. Drinking Glass need to change as most of it have stains on it include breakfast place n room. On our 1st morning we planned to swim in the pool and relax but unfortunately the swimming pool are so dirty and when we asked the receptionist they said that it is normal but other day we saw the swimming pool was clean at the same time.
Stayed 2 nights in Sep 2022

8/10 Good

Richard

Travelled with group
Liked: Property conditions & facilities
My second stay here. Love the friendly staff, super comfy beds and pillows and love the design aesthetic of the hotel.
Stayed 2 nights in Sep 2022

6/10 Okay

Gillet

Stayed 1 night in May 2022

10/10 Excellent

Vino, Chennai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were super friendly and helpful, and the amenities were good! :)
Stayed 2 nights in May 2019

10/10 Excellent

Lisa Alizah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!.
Amazing place. Nice and comfy room. Breakfast was so good. Thumbs up!.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality of sleeping
Stayed 2 nights in Dec 2019

8/10 Good

Joshua

Liked: Property conditions & facilities, room comfort
Contemporary, modern hotel
Had a pleasant stay. Hotel was clean and modern. Check in check out process is quick. Breakfast is simple. Only comments are that shampoo and shower foam not indicated correctly and disposable slippers provided should not be reused.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable room
Hotel room was spacious and comfortable. Though there are nothing around the hotel, Nagoya shopping is just a shuttle bus away
Stayed 1 night in Dec 2019

6/10 Okay

LayKian

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean, far away from shopping and foods but there a shuttle bus service 12pm, 2pm...to Nagoya hill shopping centre, need to book in advance with the hotel staff.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy to access to town and mall. The room was clean and spacious. The staff were polite and quick to attend to our request. Overall it is a good place to stay.Highly recommended.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

ErddaRio, SG

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay... the room is clean. Air con is good.
Stayed 2 nights in Dec 2019

8/10 Good

Siti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too good to be true! 😊
The concept was modern and up to date. Room was clean. Service was good and staff was friendly and cooperative. Thumbs up for breakfast , Yummy! Overall it was amazing and and relaxing. Would like to come back again for sure.!
Stayed 1 night in Dec 2019

8/10 Good

DrSeeNW, Singapore

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s talk about The Pros. Staffs is friendly and helpful Breakfast buffet is good Room is clean and tidy Checked in was swift and well explained Gym still ok. Sky bar is good. Good food and alcohol. The Cons. The shower drainage abit poor. Swimming pool different colour looks dirty, did not manage to swim. Other than this all is good. Feedback to staff about some faulty, they ask staffs to went up check. After came back is fixed. Good environment. Will come to stay again. Recommended. 👍
Stayed 1 night in Nov 2019

8/10 Good

Tan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Jun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and pretty room and was big (mine was a suite). Hotel provide free shuttle bus to Nagoya Hill Mall at certain intervals. The down side was when the dinner took an UNBELIEVABLE LONG TIME to serve where there wasn’t much dinners in the cafe. The other table dinner just ordered a drink and us taking another table ordering 2 main course. So room was great and cafe was lousy.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
New. Clean. Great interior and furnishings. Best value.
Stayed 1 night in Oct 2019

8/10 Good

Quek Serena Pin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, the cleanliness,room size and service staff were awesome!!
Stayed 1 night in Sep 2019

10/10 Excellent

Rara, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean and nice, helpful staff but hotel a bit far from city area. definitely will stay here again
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the breakfast top up item slow as my group of 6 having the breakfast at 8am but most of the item finish ask for top up take too long time as we need to check out at 9am so end up we are rushing for our breakfast.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Poor 4G internet in the area of the hotel. Hotels free WiFi is also very poor.
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel !
Nice hotel !
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Pretty good hotel for the price paid. Breakfast was included for our stay. Highly recommended
Stayed 3 nights in Aug 2019

8/10 Good

SPLIM, Singapore

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The location is not very convenient, there is nothing nearby however still acceptable as taxi is available and shuttle service also provided by hotel at certian timing. The buffet brakfast that is included is also consider good for the price you paid. We spend a lot of our time at the pool, the menu at the restaurant is a bit limited, maybe can consider adding some finger foods to the menu.
Stayed 3 nights in Aug 2019

8/10 Good

Yi Hsiang

Liked: Cleanliness, staff & service, room comfort
還算可以接受
比較起兩年前，很多多西已損壞卻沒更新。
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always be back here..Cheap n good..Staff are all friendly
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decoration and the location is near the city. Good breakfast spread as well which was included.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Jims

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite room looks modern, spacious and in style. There should be hand soup as basic toiletries. Breakfast can be improved with more food options and speed to top up the food line as it was empty.
Stayed 2 nights in May 2019

8/10 Good

LIM

Liked: Cleanliness, staff & service, room comfort
The Hotel is clean and model.
I hv booked 3 room, There are no towel in the hotel room at all.
Stayed 1 night in May 2019

8/10 Good

Aishah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very spacious, clean and modern. Prompt service rendered when needed. Staff are friendly and welcoming. I will definitely be back.
Stayed 1 night in May 2019