Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers
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Reviews of Four Points by Sheraton Batam

4 out of 5
Four Points by Sheraton Batam
Komplek Panorama Nagoya, Batam, Batam Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 76 reviews" "
Rating 8 - Good. 25 out of 76 reviews" "
Rating 6 - Okay. 3 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 2 out of 76 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jien Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, quality of mattress is good, quiet and good for sleep unlike some hotels too near to mosque with large prayer noise. Suggests improvement: 1) could have more choice of pillow as only thick fluffy in the room. 2)shower water pressure a bit low. 3) breakfast choice limited unlike wide popular choice in I-Hptel Baloi.
Stayed 1 night in Apr 2024

10/10 Excellent

Sherly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are nice and polite
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are cleaned and spacious. Breakfast spread was good, except the area aircon not cold. Excellent staff like Kay who attended to our feedback. We had enjoyed our stay in this hotel.
Stayed 1 night in Mar 2024
Response from Maria Krisnasari-Cluster Digital Marketing Manager on 2 Apr 2024
Dear Sheena,Thank you for sharing your experience with us. Kay is one of our best associates. It was also great to know that you enjoyed your stay. Looking forward to welcoming you back.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service. Friendly staff. Especially Kay make our morning breakfast enjoyable.
Stayed 2 nights in Feb 2024
Response from Maria Krisnasari-Cluster Digital Marketing Manager on 2 Apr 2024
Dear Jay,Thank you for the remark and compliment. Looking forward to welcoming you back.

10/10 Excellent

Manisah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by all staff who are very friendly and helpful. It was a joy to stay at this hotel
Stayed 2 nights in Dec 2023
Response from Maria Krisnasari-Cluster Digital Marketing Manager on 2 Apr 2024
Dear Manisah,Thank you for the review. We are glad that you enjoyed the stay. Have a great day and looking forward to welcoming you back.

6/10 Okay

Peng Cheau Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice
Only few decent restaurants nearby. Not worth to pay for the breakfast as the food variety is less and not tempting. Everything are good except F&B
Stayed 3 nights in Jan 2024

10/10 Excellent

muji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great BF menu and nice equiped hotel room
near to ferry terminal , short driving distance to other location to grand mall bcs mall
Stayed 1 night in Dec 2023

10/10 Excellent

lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well deco hotel , gd BF range of mixed dishes
location near harbourbay by taxi
Stayed 2 nights in Dec 2023

4/10 Poor

Cahaya

Disliked: Staff & service
We booked 2 rooms with selection of King size beds but upon check-in, the counter staffs advise that only 1 room is available with king size while another is a double single bed. After making us wait for quite awhile, they told us they managed to allocated as per our booking (king size beds for both rooms) only to find out later and to our dismay both rooms were actually double single beds instead. Not wanting to spoil our holiday we actually bear with it for our 3 days 2 nites there. Also the tv channel for my room always had issue with no signal, even after calling the staff it does not help at all, so basically I go without the tv in the my room. The worse scenario when we were being charged for tv channel fee for $700 for (another room) and we dont even know the channels need to be paid...It was definitely not a pleasant experiences for us and hope no one else shall experience the same.
Stayed 2 nights in Dec 2023

8/10 Good

Mervin

Travelled with family
Liked: Cleanliness, staff & service
Overall it’s fine , very noisy from the street and the mosque early at 4am
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stay at Four Point was great! Staffs were hospitable and special shoutout to Swara and Kay for making our stay with an infant so pleasant.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Dec 2023

8/10 Good

Yung Chi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious. Staff are very helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff is excellent
Stayed 1 night in Oct 2023

2/10 Terrible

Pretty

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jun-ichi

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Melvyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 2 nights in Aug 2023

8/10 Good

Saimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great..!
Stayed 2 nights in Aug 2023

8/10 Good

Mayer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeated stay. Clean. Quiet. Basic toiletries provided (toothbrushes, soap, body wash, shampoo and conditioner). Strong hairdryer provided. Generally nice ambience. Near to local eateries and able to order food using apps with much ease. 20 min slow walk to Nagoya mall or use the Gojek app. Much quieter area if you appreciate being away from the hustle of the shopping areas. We were a little puzzled at why 2 face towels and hand towels were provided the last time but not this time round. Other than that, everything was good. Wished that the price was lower since it’s further away from the main attractions.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Batam weekend getaway
Overall hotel was acceptable with the exception of room toilet drainage issue plus spa condition wasn't really up to Sheraton's standard - definitely have more room for further improvements.
Stayed 1 night in Jul 2023

10/10 Excellent

Kasmah

Stayed 3 nights in Jun 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Staff are exceptionally friendly and helpful. Buffet breakfast is a simple spread but sufficient. Hotel rooms are spacious and location is very central. Easy transport to major shopping areas.
Stayed 2 nights in Jun 2023

4/10 Poor

Teng Teng

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good and unpleasant
Hotel lobby is old and dirty. Surrounding incontinence. Room is sleep for 3 pax and paid for 3 pax, but still required to pay extra for the extra bed! I felt cheated!
Stayed 2 nights in Jun 2023

10/10 Excellent

Norhafizah

Stayed 3 nights in May 2023

10/10 Excellent

BRANDON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel staff made it a very welcoming stay for us. Great Hotel room. Just needed more varieties for the breakfast buffet.
Stayed 1 night in May 2023

4/10 Poor

David

Stayed 1 night in May 2023

10/10 Excellent

Shane, Nollamara

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023

10/10 Excellent

Yohanes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of Batam
Stayed 1 night in Feb 2023

10/10 Excellent

Kum Chee

Stayed 2 nights in Mar 2023

10/10 Excellent

Muhammad Alhasyir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome especially Miss Swara. Will be good to have 24hr dining options.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Mohamed Halid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tidy and clean. Staff were helpful and courteous 😊
Stayed 1 night in Jan 2023

10/10 Excellent

?

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great location, clean and comfy. Polite and friendly staffs, although sometimes you need to remind them for your request. But overall great customer service. They have a pool table which guests can enjoy for free to kill times
Stayed 3 nights in Dec 2022

8/10 Good

Madeline

Stayed 2 nights in Dec 2022
Response from Maria Krisnasari - Digital Marketing Manager on 23 Dec 2022
Hi Madeline,Thank you for the review. Appreciate it!

8/10 Good

Madeline

Stayed 2 nights in Dec 2022
Response from Maria Krisnasari - Digital Marketing Manager on 23 Dec 2022
Hi Madeline ,Thank you for the rating. Appreciate it!

8/10 Good

Chua

Stayed 2 nights in Dec 2022
Response from Maria Krisnasari - Digital Marketing Manager on 23 Dec 2022
Hi Chua,Thank you for the review. Appreciate it!

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding environment very noisy during the day and late night. Unable to get to rest with the noisy loudspeakers sound.
Stayed 2 nights in Dec 2022
Response from Maria Krisnasari - Digital Marketing Manager on 23 Dec 2022
Hi Cassandra,Thank you for the review and for bringing your concern to our attention. We are looking into it. Have a great day and take care!

8/10 Good

Goh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious & clean. Staff are helpful & friendly. Areas that need improvement: 1. The bathroom floor is slippery. Prone to accidental fall. 2. Food is bad. Need to engage a proper cook. I got raw chicken & salmon for my dinner. None of the dishes we ordered is hot, including the soup of the noodle. Breakfast is equally disappointing.
Stayed 1 night in Dec 2022

10/10 Excellent

Legianti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!! Everything was so clean. Staff was very friendly and helpful. Close distance from Nagoya mall. Great value.

8/10 Good

Si Lin

6/10 Okay

Wan Siong Lillian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The breakfast is fair and limited choice of food
Stayed 2 nights in Oct 2022
Response from Maria Krisnasari - Digital Marketing Manager on 3 Nov 2022
Dear Wan Siong Lillian,Thank you for the review, appreciate it.

10/10 Excellent

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and assessible. No bath robe in the room though.
Stayed 1 night in Oct 2022

10/10 Excellent

Wei Ling Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Staff are great with exceptional service. Location is very near nagoya mall, takes less 5 min to travel there by car. Hotel is very new, and looks great. Cons: Gym is slightly small.
Stayed 2 nights in Sep 2022

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to everything
Great hotel, close to everything , clean and comfortable , great staff
Stayed 4 nights in Sep 2022

10/10 Excellent

Nadia Imaniar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and beautiful. Rooms were spacious and clean, standard amenities for the room. They had a great breakfast buffet selection which were delicious. Dinner at the hotel was amazing, the lunch & dinner menu was super delicious.. We have the tomyum and cabonara for the kids which they finished everything. The staff was super friendly and very accomodating to our needs, and they were patient with the kids and hotel guest. They like to engage in conversation with hotel guest and our kids too. Overall on the above mention really boost the stay we had for 4days3nights. The downside to the hotel is, the massage/spa does not have it's own facility, if you wanted the massage, they will go over to your room. To people with kids is abit of a downside as our room was messy with the babycot and kids toys all over the room. So if there was a seperate facility for the massage would be great! The pool is a good size lounge chairs towel provided, but the pool, clean water,floor was slimy abit.. The last downside would be the location around the hotel, there are alot of small shophouses nearby, a huge night market, but no decent shopping malls like Nagoya Mall. So walking around the hotel with kids and stoller is difficult plus the busy traffic infront of the hotel. But good point is, there is always a metered taxi standby at the lift lobby for your convenience anytime. Overall the staff professionalism, great food and room really makesup for what is lacking in the hotel
Stayed 3 nights in Aug 2022

8/10 Good

Thomas

Stayed 2 nights in Jul 2022
Response from Maria Krisnasari-Digital Marketing Manager on 4 Aug 2022
Dear Valued Guest, Thank you for the rating. Appreciate it!

8/10 Good

Ronny

Stayed 1 night in Jul 2022
Response from Maria Krisnasari-Digital Marketing Manager on 4 Aug 2022
Dear Ronny, Thank you for the rating. Appreciate it!

8/10 Good

shane

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Great hotel , would consider asking for room at back of hotel room away from mosques but otherwise excellent
Stayed 2 nights in Jul 2022
Response from Maria Krisnasari-Digital Marketing Manager on 18 Jul 2022
Dear Shane, Thank you for the review and for sharing your consideration. Appreciate it! Looking forward to welcoming you back soon. Warmest Regards,