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Reviews of Americas Best Value Inn & Suites Bastrop

2.5 out of 5
Americas Best Value Inn & Suites Bastrop
2130 E Madison Avenue, Bastrop, LA

Reviews

6.6
Rating 10 - Excellent. 64 out of 283 reviews" "
Rating 8 - Good. 75 out of 283 reviews" "
Rating 6 - Okay. 57 out of 283 reviews" "
Rating 4 - Poor. 49 out of 283 reviews" "
Rating 2 - Terrible. 38 out of 283 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff very helpful . Liked the refrigerator & microwave in the room . Room was very dirty especially the bathroom. Smelled strongly like cigarettes although a non smoking room. Others were smoking in hall .
Stayed 1 night in May 2024
Response from Guest Relations on 29 May 2024
Dear Michelle,We're glad our team made you feel welcome and it's great that your in-room amenities proved convenient. However, we are very sorry for our housekeeping shortfalls. We will use your feedback to improve our performance and we will also ensure your room is given extra attention. Hopefully, you'll consider giving us another try, as we are confident we can make a better lasting impression.

6/10 Okay

shadiamond, Bastrop

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The nice black lady at the front desk and housekeeper
Stayed 2 nights in May 2024
Response from Dipak on 19 May 2024
Thank you for taking time to review us.. we sincerley appreciate it and help us do better job.We look forward to serving you soon in a near future.

6/10 Okay

Kerinne

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The hallway our room was in smelled heavily of cigarette smoke, and there was a sticker on one of the headboards, but otherwise it was pretty decent place to stay.
Stayed 1 night in May 2024
Response from Dipak on 10 May 2024
I am sorry you felt hallway smelled like.smoke We have few rooms.smoking upstairs thus it might have caused it. We will.address other issue with housekeeping . Thank you foe.bring those issue to.out attention..we appreciate your business and looking forward to serve you soon.

6/10 Okay

Troy

Liked: Staff & service, amenities
No hot water, even though i requested a nonsmoking room, room smelt like it was previously smoked in. And a\c wasnt working properly
Stayed 1 night in May 2024
Response from Dipak on 10 May 2024
Sorry we could not meet your expectations however we will adress those issue to.department level for correction .Thank you foe your comment and review .Hope to see you soon.

8/10 Good

Roddy

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Everything was fine minus our bathroom. It didn’t seem clean. There were a lot of what looked like abandoned projects. Plants outside with a bag of mulch, old pump for the fish tank in the lobby. Just simple stuff that could help raise the star rating. Staff was there…not friendly but not rude. Again small stuff and it was cheap to stay. The area around it was decent, not terrible, just a small town atmosphere.
Stayed 2 nights in May 2024
Response from Dipak on 6 May 2024
We thank you for taking your time to write to us. We certainly appreciate your comment. We will.woork.with housekeeping department foe correction We recently removed on on the fish tank so that we are in process of removing that filter .Thank you and have a wonderfulday.

8/10 Good

Skylar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee's were nice
Stayed 2 nights in Jan 2024
Response from Dipak on 27 Feb 2024
Good morning!Thank you for your time to write a review We sincerely appreciate your business and pleased to hear that we working hard to fulfilling guest expectations. Have a great day.

8/10 Good

Lawandaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dipak on 27 Dec 2023
Thank you for.your review..We are glad that we meet your expectation..we are looking forward to serve you soon in near future

6/10 Okay

Alice

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Dipak on 21 Dec 2023
Thank you for your review. We appreciate your business and looking forward to serve you soon

6/10 Okay

Scott

Stayed 2 nights in Dec 2023
Response from Dipak on 27 Dec 2023
Thank you for review. We thrive to provide good cilustomer service and quality room. We appreciate your business..Happy new year to you.and your family We hope to see you soon

6/10 Okay

Lois

Travelled with family, Travelled with partner
Disliked: Amenities
Location is good. Hotel outdated
Stayed 4 nights in Nov 2023
Response from Dipak on 28 Nov 2023
Thank you for your review. We take our guest suggestion and comments seriously to improve our service to you. Thank you again and we are looking forward to see you soon in near future.

4/10 Poor

Melvin

Travelled with family
At least it was quiet
Stayed 1 night in Nov 2023
Response from Dipak on 28 Nov 2023
Thank you for your review. We appreciate your feed back.

2/10 Terrible

Cherlyn, Monroe

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place
Stayed 1 night in Nov 2023
Response from Dipak on 27 Nov 2023
Thank you for your review. We are sorry ,your experience did not meet your expectation. Hope you give us an another chance to make it right for you.We appreciate you business and looking forward to serve you soon.

10/10 Excellent

Jeff

Liked: Cleanliness, property conditions & facilities
The beds were comfortable and the place was quiet.
Stayed 1 night in Nov 2023
Response from Dipak on 12 Nov 2023
Thank you for your review. We are glad to hear that you had a great stay, We are here to serve you. We appreciate your business and looking forward to serve you in near future.

2/10 Terrible

Cherlyn, Monroe

Travelled with family and small children
Disliked: Staff & service, amenities
It was very noisy bad breakfast
Stayed 1 night in Nov 2023
Response from Dipak on 11 Nov 2023
I ma sorry you had a noise issue. If you would have reported to management , it would have been resolve. We are sorry we could not meet your expectations on breakfast. We have full hot breakfast with hot waffle maker for your convenient. Thank you again for your business.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dipak on 28 Oct 2023
Thank you for taking your valuable time to write .We sincerely appreciate it .This help us do better everyday..Thank you. We are looking forward to serve you soon

2/10 Terrible

SAMI

Travelled with family
Disliked: Staff & service
Bad service!
I got a call 45 min from the hotel by a man who insisted on charging my card right then. I told him we would be there in 45 min to check in, he said if he did not charge my card right then he was going to sell the room. While on the phone with him, I received an email saying my reservation had been cancelled. I tried explaining again that I was 45 min away and he hung up on me. I drove almost 8 hours, just to have to find an alternative 45 min from the destination. Please do not stay here, the man was rude to my husband and double rude to me. Never again.
Stayed 2 nights in Oct 2023
Response from Dipak on 16 Oct 2023
Thank you for your reviewI am sorry that we fail to meet you expectation. Hotel was busy and your credit card declined for your reservation. I I called a guest to update credit card but guest declined and said he will be there and pay in 45 minutes. I explained we have to update valid credit card for your reservation to keep or else will be cancelled.Guest can check in late and we have no problem. We ho out and try all our best to take care of our guest.Hope you give us another chance to prove that.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, and best in town.
Stayed 1 night in Sep 2023
Response from Dipak Patel on 29 Sept 2023
Thank you for your review. We appreciate taking a time to write us. Our staff will thrill to hear about this review. It certainly help motivate so better everyday. Thank you again and we are looking forward to serve you soon in a near future.

6/10 Okay

Shanterica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was ok
Stayed 2 nights in Sep 2023
Response from Dipak on 17 Sept 2023
Thank you for your review. It help us constantly improve our service to our guests like you. We sincerely appreciate your business . We look forward to serve you soon in a near by future.

6/10 Okay

Wesley

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was nice. Room we got was not clean. Dirt/mud on carpet. Wouldn’t recommend
Stayed 2 nights in Sep 2023
Response from Dipak on 27 Oct 2023
I am sorry to hear that we did not meet your expectations. WE will address it to our staff for corrective action. We sincerely appreciate your business and hope you give us an another chance to prove ourselves.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dipak on 11 Sept 2023
Thank you for your review. We appreciate your business and looking forwar to serving you in near future soon.

10/10 Excellent

Ray

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
TV in room broken. Shower needs ro be replaced. Staff check in fast Back exit broken. Does not lock.
Stayed 1 night in Sep 2023
Response from Dipak on 9 Sept 2023
Thank you for your review. We will bring it to appropriate department for correctionWe appreciate your business

8/10 Good

Chester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Best hotel in Bastrop, centrally located to everything I wanted to do/go.
Stayed 3 nights in Aug 2023
Response from Dipak on 17 Aug 2023
Thank you for your review. We sincerely appreciate it to do better everything. Thank you for your business and we are looking forward to serve you in a near future.

2/10 Terrible

Star

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Blood on the pillow Roach on the bathroom floor Ceiling is brown from mold- that explains the smell Toilet, sink and bathtub is nasty The ice bucket was open and dirty all inside
Stayed 1 night in Aug 2023
Response from Dipak on 8 Aug 2023
I am sorry to hear that we failed to your expectations. We will adress these issue with appropriate department for corrective action.Hope you give us another change to prove ourselves.

8/10 Good

Marquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, staff was very polite and generous. Breakfast could have been better, but overall stay was good!
Stayed 2 nights in Jul 2023
Response from Dipak on 27 Jul 2023
Thank you for your review. We appreciate your business and looking forward to serve you soon.

10/10 Excellent

glen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous and helpful, the property was well lit and well maintained, and the location was convenient.
Stayed 1 night in Jul 2023
Response from Dipak on 24 Jul 2023
Thank you for your review. We are please to hear that we met your expectations We sincerely appreciate your business and hope to.see you soon

8/10 Good

Susie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Ok
Stayed 1 night in Jul 2023
Response from Dipak on 23 Jul 2023
Thank you for taking your valuable time to write to us. We are happy to hear that you had a good stay. It helps is do better for our guest. We are looking forward to serving you soon.

6/10 Okay

stephany

Travelled with family
Disliked: Property conditions & facilities, room comfort
Please update rooms
This hotel stay could have been better. The rooms itself need to be updated. The room we had smelled of mold including the beds. Leaving my clothes laid out thry felt damp. The rooms showed work but it wasnt done correctly. The owners seem to be paranoid that i spoke to the worker. This location has a second floor that doesn't have a elevator.
Stayed 2 nights in Jul 2023
Response from Dipak on 17 Jul 2023
Thank you for your review. Sorry to hear we failed to your expectation. We will bring your issue to out maintenance department foe corrective action. Hope you give us another chance to prove ourself. We sincerely appreciate your business

10/10 Excellent

Cheryllynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dipak on 11 Jul 2023
Thank you for your positive review. We sincerely appreciate it. We are looking forward to serve you soon in a near future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Dipak on 8 Jul 2023
Thank you for you review. We sincerely appreciate it. Our staff would love to hear that we meet guest expectations. We are looking forward to serve you in a near future.

4/10 Poor

DARNELL

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad stay in Bastrop
Stayed 3 nights in Jun 2023
Response from D on 20 Jun 2023
I am so sorry to hear that. I sincerely appreciate you review and we will work.on it so that we can fulfill promise tomorrow guest. We appreciate your business and hope you will give us another chance. Thank you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty hotel
One of the worst rooms I’ve staying in for many reasons. Moldy toilet, garbage on floor, hairs in bedding and bedding ripped up, shower was dirty, not a single towel or hand towel in my room, ice bucket was full of melted ice, smelled bad. Don’t stay here
Stayed 1 night in May 2023
Response from Dipak on 26 May 2023
Thank you for you review. We value it very much. It dose not happen often so we will bring it to our housekeeping department for corrective action.Again we sincerely apologize for not meeting your expectation. Thank you for your business and Hope you give us an another chance to make it better.

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!!
Stayed 6 nights in May 2023
Response from Dipak on 16 May 2023
Thank you for review. We appreciated it very much. Our staff would love to hear that they met expectation . It does help motivate our staff. Thank you again and looking forward to serve you in a near future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nastiness.
It smelled like cigarettes. The carpet was sticky. The coffee machine had hair stuck to it. The toilet seat had fresh urine stains on it. The keys had to be reprogrammed after each use, and the lobby was locked down so you had to wait for the staff to get around to letting you back in. It was a horrible, nasty, bottom of the barrel hotel. If you picture a $25.00 a night hotel deal, this would be what you would expect.
Stayed 4 nights in May 2023
Response from Dipak on 13 May 2023
I underatand we failed to your expectations We shall address this housekeeping issues with the department Keys sometimes demagnetize with phones and other devices so we apollogize you had to get your keySecurity of our guest is top.priority thus we keep the front night window locked.Hope you give us am another chance for fullfil your expectations.Have a good day ahead.

4/10 Poor

Andrea

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Dipa on 19 Apr 2023
Thank you for your review.. We appreciate your business. We value your feed back to improve our service to you as a guest.

2/10 Terrible

Cheldrick, Atlanta

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was disgusting. It had a lingering odor in the hallway and in the bedroom. Stains on the “clean” bed sheets and missing pillowcases. The bathroom was extremely unsanitary as well.
Stayed 2 nights in Apr 2023
Response from Dipak on 18 Apr 2023
Thank you for your review. Sorry we failed to meet your expectation. We will address the issue at department level to remedy issue.We appreciate your business and hope you give us a chance to prove ourself.

4/10 Poor

Konya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be updated ASAP. Stayed from 3/30 to 4/2. The building is extremely dated, dirty and needs to be repaired. At checkin, I asked the gentleman at the desk for an extra set of towels. to which he responded, "We don't have any. Check back tomorrow morning." I'm not sure if hewas just being lazy or was really telling the truth. Nonetheless, I went to WalMart the next day and purchased my own set of towels. The hotel has 2 floors, but no elevator. I'm sure this has to violate some ADA compliance rules. I had to schlep my luggage up to the 2nd floor via the stairs, which were riddled with trash, old air conditioners, and other discarded materials/equipment. The hallways reeked of marijuana - despite my room being a no smoking room. My room smelled of marijuana and mold. Bathroom was disgusting - paint peeling off walls, dirt in corners, floor not clean, and shower curtain old and musty. My TV wouldn't turn off. Towels and pillow cases had stains on them. The pillows themselves were old, clumpy and dirty. Some kind of substance was splattered the walls. I purchased a candle and some lysol and was able to sanitize what I could. The bathub had jets in it, which were showing signs of mold. Overall, I will NEVER stay here again. Since this is pretty much the only hotel in Bastrop, I could tell the operator of this hotel feels like they don't need to invest at all in this establishment due to being the only game in town. You should be ashamed.
Stayed 3 nights in Mar 2023
Response from Dipak on 5 Apr 2023
Thank you for your review. Sorry we did not meet your expectation. We have forwarded to your information to appropriate department for correction. We take your concern seriously..Sincerely, we appreciate your business and hope you give us a chance to prove ourself.

10/10 Excellent

Taylor

Stayed 2 nights in Mar 2023
Response from Dipak Patel on 14 Apr 2023
Thank you for your review, We sincerely appreciate your business. We are looking forward to serving you in a near future.

6/10 Okay

Michelle

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
Dirty rooms
Response from David on 30 Nov 2022
Thank you for your review. We will address your issue with appropriate department for correction. We sincerely appreciate your business.

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Dipak on 12 Nov 2022
Thank you for your review. I am sorry to hear that we failed to your expectation. We are here to remedy if we know the issue. We are here to help. We appreciate your business and looking forward to seeing you soon.

2/10 Terrible

Kelvin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They allow smotking on the top floor so all of the rooms smell like cigarettes. The carpet in the hallway & rooms were filthy & the bathroom was outdated & dirty. The furniture in the rooms needed dusting & the beds were old & squeaky. I could hear the person upstairs toos & turn in his bed all night because the beds are so loud. I will NEVER stay there again. The only good thing was the person that worked the front desk. She was very nice.
Response from Dipak on 7 Nov 2022
Thank you for your review. We failed to your expectation. We will take it up to appropriate department for corrective action. We sincerely appreciate your business and hope you give us a chance to fulfil your accommodation need

8/10 Good

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
It was cool outside was greeted good there was some crum on the floor and sofa and the shower head was squirting water from pipe like it was loose but in all a good stay
Stayed 1 night in Oct 2022
Response from Dipak Patel on 23 Oct 2022
Thank you for taking time.to write us your review. We will address these issue to department levelFor correction.we appreciate your business and looking forward to serve you soon in near future.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Dipak on 23 Oct 2022
Thank you for taking time to write us a review. We appreciate your business and always eager to serve you in near future.

10/10 Excellent

Crevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Geoffrey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Best place to stay in bastrop in my opinion
Stayed 2 nights in Sep 2022
Response from Dipak Patel on 10 Sept 2022
Thank you for your review. We are glad that we met your expectations. We sincerely appreciate your business and looking forward to serve you in a near future.

2/10 Terrible

Relus

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had trash on the floor. The bathroom wasn’t clean. The towels are old and dingy. There were a few flying insects in the bathroom. The sheets on on the bed were old, dingy and smelled unwashed. The sheets have a damp musty smell.
Stayed 1 night in Sep 2022
Response from Dipak Patel on 9 Sept 2022
Thank you for taking time to write to us. We will address that issue to appropriate department for correction. We sincerely appreciate your business. We know how you feel . Please give us a chance to serve you when you are in this area.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Dipak on 7 Aug 2022
Thank you for your review. Our staff would.love to hear that. We are looking forward to serving you soon. We sincerely appreciate your business.

10/10 Excellent

mary ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is that insulation between floors is non existent. We heard every movement of guests upstairs. Woke us up at 4 a.m. when they both got up ? ? to use the bathroom.
Stayed 1 night in Aug 2022
Response from Dipak on 7 Aug 2022
Thank you for your review. We sincerely appreciate your time. We will look in to insulation issue for any remedy. We look forward to serving you soon in near future.

10/10 Excellent

Angela

Stayed 1 night in Jul 2022
Response from Dipak on 17 Jul 2022
We appreciate you taking time and write this review. We are glad to hear you were happy with your stay. We are looking forward to serving you in a near future.

10/10 Excellent

Ruth-Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review
My family and I traveled here for a funeral so it was a last minute booking. The owner of the hotel was very pleasant and when I went to reserve the room on hotels.com the information on the website was incorrect and the owner was kind enough to fix the situation with no problems. When we opened our room, it was cool and smelled clean. The furniture was a little outdated but the friendly staff including housekeeping made up for it. I would definitely stay there again in the future.
Stayed 2 nights in Jul 2022
Response from Dipak on 18 Jul 2022
Thank you for taking time to write a review. Our staff would love to hear that we meet expectations. It help us do better. We sincerely appreciate your business and looking forward to serving you soon in near future.