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Reviews of Grand Summit Hotel at Attitash

3 out of 5
Grand Summit Hotel at Attitash
104 Grand Summit Road, Bartlett, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 1001 reviews" "
Rating 8 - Good. 334 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Katop

Travelled with partner
Liked: Cleanliness, staff & service
Staff was wonderful, very polite, helpful and very accommodating. The hotel is older and could benefit from some renovations, but overall, it is a good hotel. It is clean and fairly comfortable.
Stayed 1 night in May 2024
Response from rrb on 6 May 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel! Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property
Stayed 2 nights in May 2024
Response from rrb on 6 May 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel! Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

Susanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patricia and team did a fantastic job checking us in and making sure the room met our expectation. The staff was welcoming and the facilities and ground are well kept! Highly recommend.
Stayed 1 night in May 2024
Response from rrb on 6 May 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel! Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

NAOKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kindness stuff Clean room
Stayed 1 night in May 2024
Response from rrb on 6 May 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel! Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely overnight stay. Thanks to the wonderful, friendly staff. From check-in to the delicious dinner and service at the on site restaurant, everything was great.
Stayed 1 night in May 2024
Response from rrb on 6 May 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel! Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

6/10 Okay

Shkelzen

Stayed 2 nights in Mar 2024
Response from rrb on 6 May 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel! Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

8/10 Good

Paulo Ricardo, Portsmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good place to stay, only the quality of the mattresses could improve.
Stayed 3 nights in Apr 2024
Response from GM on 15 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are continuing to improve the bed quality and hope you have opportunity to visit again soon. We are thrilled to learn that you enjoyed your time at our hotel! Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

Prem

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location .
Stayed 1 night in Apr 2024
Response from rrb on 11 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel! Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Could use a refresh. There were not usb ports. The outlets were placed in some random places.
Stayed 2 nights in Apr 2024
Response from rrb on 10 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We continue to improve our hotel and your feedback will help. Thank you. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

4/10 Poor

Matthew

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Upon checking in the room wasn’t ready for 3pm check in, which we managed. The room we had was clearly a ‘lock out’ or extension room to a hopefully more well laid out main room. We slept in a murphy bed, which was a 5 out of 10. Not only did it lesson the likelihood of relations with my spouse, but it made for a long evening for sleep. All in all, we made due. Lots of other better places to lay your head locally.
Stayed 1 night in Apr 2024
Response from rrb on 9 Apr 2024
Our apologies, while we appreciate feedback of all kinds from our guests, and we attempt to resolve all service issues onsite. I am sincerely sorry for the inconvenience the delay at check in caused and wish we could have resolved the issue amicably.

4/10 Poor

Sara

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from rrb on 9 Apr 2024
Our apologies, while we appreciate feedback of all kinds from our guests, and we attempt to resolve all service issues onsite. I am sincerely sorry for the inconvenience.

10/10 Excellent

Drury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski on/off option was great. It was nearing the end of the season so not much going on. Would stay there again. The food at the grill (run by April and Mike) was very good! Enjoyed all the meals that we ate there.
Stayed 2 nights in Mar 2024
Response from rrb on 8 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel!Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. The room was clean and quiet and had a little kitchen. We loved the outdoor heated pool, pickleball, cornhole, and bar/dining room with music We didn’t ski but you can ski right from the hotel to the lift
Stayed 2 nights in Mar 2024
Response from rrb on 2 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel!Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

Shun Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Lots to do at the hotel for Apres. Comfortable room and beds.
Stayed 1 night in Mar 2024
Response from rrb on 2 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel!Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to ski in and ski out. Room was clean, outdoor pool and hot tub were awesome!
Stayed 1 night in Mar 2024
Response from rrb on 2 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel!Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rrb on 2 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel!Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Judy, the concierge, is fabulous!!!!
Stayed 1 night in Mar 2024
Response from rrb on 2 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel!Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

8/10 Good

Vera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, ski-in ski-out, nice pool. Good restaurant. Nice clean room. Overall not bad.
Stayed 2 nights in Mar 2024
Response from rrb on 2 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel!Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gail on 17 Feb 2024
Hello Gabrielle, We are so happy you enjoyed your stay with us. We thank you for taking the time to submit this review.We look forward to your next visit.

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Good but noisy
Lovely as long as you don’t have obnoxious neighbors. The walls are very thin and a group partying kept me up. Front desk did ask them to quiet down and the second night was better, but could still hear them when they would come in at 0130.
Stayed 2 nights in Feb 2024
Response from gigi on 17 Feb 2024
Hello Jana,Unfortunately, not all guests are mindful of their surroundings. Our quiet time is 10PMI am happy that you enjoyed the rest of your stay.Thank you for submitting this review.

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from rrb on 2 Apr 2024
We hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you enjoyed your time at our hotel!Your kind words mean a lot to us, and we are delighted to hear that we were able to contribute to a positive experience during your visit. Our team works hard to provide exceptional service, and it is always rewarding to receive such positive feedback.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, quick check in and check out. Clean rooms and facility
Stayed 1 night in Jan 2024
Response from Peter on 26 Jan 2024
Ashley:Thank you so much for your kind words regarding your stay at the Grand Summit Hotel. The team works hard to ensure every guest has a positive experience. I particularly like to hear good things about our team providing great hospitality.I hope you return soon.PeterGeneral Manager

6/10 Okay

Ed Harkins

Liked: Cleanliness, staff & service, room comfort
I did not allow this situation to affect our vaca.
GFI outlet in kitchen area was not operating. Had to change the bed linen, as it had odors and hair on the blanket. No tv program guide or operating instructions. No USB ports. HVAC system was not operating as designed. This was our third stay at this Hotel, and more than likely, our last.
Stayed 4 nights in Jan 2024
Response from Gail on 24 Jan 2024
Hello Mr. Harkins, Thank you for submitting your comments. We will be sure to address issues that occurred during your stay and to take care of any maintenance issues as well. We do hope that this will not deter you from coming to stay again as we do take these comments seriously to learn and improve on our services.

10/10 Excellent

Courtni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor pool and hot tubs are great in the winter. The food at both restaurants never disappoint with quality and taste.
Stayed 2 nights in Jan 2024
Response from Peter on 22 Jan 2024
Courtni:Thank you for taking the time to share your feedback with Expedia. So pleased you enjoyed your stay at the Grand Summit Attitash Resort.I will share your feedback with the team and hope you return soon.PeterGeneral Manager

4/10 Poor

Cindy

Disliked: Cleanliness, property conditions & facilities
Response from Peter on 18 Jan 2024
Cindy: Thanks for completing the survey. Unfortunately stay was not more enjoyable. Our objective is to have all our guests leave satisfied. I am sure we can correct anything you did not find up to standard on your next visit.Hope to see you again.PeterGeneral Manager

8/10 Good

Fedor

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location with ski-in ski-out access to Bear Peak
Stayed 2 nights in Jan 2024
Response from Peter on 26 Jan 2024
Fedor:Pleased you enjoyed our Ski-in ski-out feature. A great attribute. Hope you can back and visit the Grand Summit again.PeterGeneral Manager

10/10 Excellent

olivia

Travelled with family and small children
Stayed 2 nights in Jan 2024
Response from Peter on 13 Jan 2024
Olivia:Thank you for positively evaluating your stay at the Grand Summit Hotel. It means a lot to us that you took the time to recognize the team's efforts.Hope to have you back again soon.Peter General Manager

10/10 Excellent

Nichole

Stayed 1 night in Jan 2024
Response from Peter on 12 Jan 2024
Nichole: Thank you for taking the time to complete the Expedia feedback survey. So glad you had a positive experience at the Grand Summit Attitash in Bartlett NH. We hope to have you back with us soon.PeterGeneral Manager

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Jan 2024
Response from Peter on 12 Jan 2024
Ross:Appreciate the kind review. Pleased you had a positive stay and hop to see you back soon at the GRand Summit Attitiash.PeterGeneral Manager

10/10 Excellent

Jarod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Peter on 16 Jan 2024
Jarod:Thank you for taking the time to share your feedback. Pleased you enjoyed your stay at the Grand Summit Attitash.We hope you will join us again soon at our ski-in ski-out resortPeterGeneral Manager

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very welcoming. Great location and yummy breakfast!
Stayed 1 night in Dec 2023
Response from Peter on 13 Jan 2024
Courtney:Thank you for the kind words regarding your stay at the Grand Summit.Please you enjoyed our team's hospitality and your breakfast in the Black Diamond Grille.Hope to see you again soon. PeterGeneral Manager

10/10 Excellent

Lauren

Travelled with partner
Response from gigi on 17 Feb 2024
Hi Lauren,We are so happy you enjoyed your stay. Thank you for taking the time to submit this review.

6/10 Okay

Rebecca

Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 3 nights in Dec 2023
Response from Peter on 12 Jan 2024
James:Pleased you enjoyed your stay at the Grand Summit Attitash.Hope you will visit us again soon. Thanks you for choosing our resort.PeterGeneral Manager

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Family night away
Beds a couches were not comfortable at all. Blow dryer did not work either Food was good and drinks Hot tub was dirty Pool was great
Stayed 1 night in Dec 2023
Response from Peter on 26 Jan 2024
Susan: First off thank you for taking the time to share the feedback. Apologies for the bed not meeting your satisfaction. We did have some temporary issues with the Hot Tub Pump. Everything was correct relative to water conditions but the clarity did suffer.I hope you return as the hot tub is one of the hotel's great features.Peter DoreyGeneral Manager

10/10 Excellent

Elidio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Peter on 20 Feb 2024
We at the Grand Summit Attitash are pleased you enjoyed your stay. Thank you for your feedback. I will share this with our team. Hope to see you again soon at the hotel.PeterGeneral Manager

8/10 Good

Jill

Liked: Cleanliness, staff & service
Game room and location
Stayed 2 nights in Dec 2023
Response from Peter on 5 Dec 2023
Thank you for sharing your feedback in regard to you stay her at the Grand Summit Attitash. Please you enjoyed our service and hospitality. Hope to have you back again in the near future.PeterGeneral Manager

6/10 Okay

Janet

Stayed 2 nights in Nov 2023

8/10 Good

Tammy, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just staying overnight and for our purpose, this place was fine. We paid a very resonable price for a studio unit. It had a full kitchen, sofa, chair, and murphy bed. It was all sufficient for our needs. The location would be great for someone skiing at Attitash as you can ski in/ski out to Bear Peak (which literally shares a driveway) and then to Attitash. We had other guests tell us the inoor/outdoor heated pool was nice. The proximity to N. Conway was why we chose to stay here. I am only giving 4 stars becuase there was nothing exceptional about our stay. I would recommend this to a friend.
Stayed 1 night in Nov 2023
Response from Peter on 27 Nov 2023
Tammy: Thank you for sharing your feedback in regard to your stay at the Grand Summit Attitash. So glad you had a positive experience. Pleased your room met your expectations. Hope to have you back as our guest again in the near future.PeterGM

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little disappointment
So we stayed at the hotel from Saturday to Tuesday. The place is great but the restaurant was closed Sunday, Monday and Tuesday so we had to drive to have a dinner which was a little inconvenient. Otherwise we had a nice time
Stayed 3 nights in Nov 2023
Response from gigi on 17 Nov 2023
Hello Viktor,Thank you for submitting your review, Unfortunately, staffing issues do not allow for us to be open 7 days a week. Glad you enjoyed the rest of your stay,

4/10 Poor

Caitlyn

Travelled with partner
Disliked: Property conditions & facilities
The outside is beautiful and so is the entry way with the fire place. The minute you go past that it’s terrible. We stayed in a studio. The walls seemed paper thin. You could hear yelling and kids running around upstairs. The heat didn’t work, the bed that pulled down from the wall was hard as a rock, and there were only 2 flat pillows. For the price we were extremely disappointed.
Stayed 1 night in Nov 2023
Response from gigi on 11 Nov 2023
Hello Caitlyn,We appreciate you writing this review. I am sorry your stay was not as expected. We take all comments provided and use them to learn and improve.Thank you again for your feedback.

10/10 Excellent

Rubina, Plainview

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Gigi on 7 Nov 2023
Thank you Rubina for taking the time to send this review.We appreciate your feedback.

8/10 Good

Teresa, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a few days to leaf peep. Our room was clean & comfortable. The staff was nice & helpful. I did a load of laundry (probably the cleanest laundry room I’ve ever encountered). Would definitely stay there again.
Stayed 2 nights in Oct 2023
Response from gigi on 7 Nov 2023
Thank you, Teresa we appreciate your feedback.Glad you took advantage of the laundry room facilities.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from gigi on 31 Oct 2023
Thank you, Michelle for submitting this review.We appreciate your feedback.

8/10 Good

Allyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gigi on 31 Oct 2023
Thank you Allyssa. We appreciate your review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
late check out fees
the late check out fees are way too high
Stayed 2 nights in Oct 2023
Response from gigi on 31 Oct 2023
Thank you for submitting your feedback. Our late check-out fees will be reviewed. Thank you!

6/10 Okay

Amanda

Travelled with family
I don’t ever write reviews but I had to this time ! I want to say the hotel location is beautiful ! The view from our balcony was amazing ! But you felt like you were falling through the floor when walking down the halls . The food at the restaurant was blah . The older guy with the glasses at the window when checking in to use the pool was rude . He asked us if we had alcohol but the people who checked in first was never asked . It made me and my mother uncomfortable. He was rude when we asked him where to put the towels also . Front desk people were really nice !
Stayed 2 nights in Oct 2023
Response from Gigi on 31 Oct 2023
Hello Amanda, Thank you for taking the time to send this review. Your feedback is very important to us. I apologize that your experience in the pool area was not more friendly and welcoming. We will use this feedback as a learning opportunity. Thank you, again.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was much nicer than I expected. The grill on the first floor is very good and affordable. My only complaint would be that noise carrys from the hallway but that would not stop us from booking again in the future.
Stayed 1 night in Oct 2023
Response from gigi on 31 Oct 2023
Hello Elizabeth,Thank you for submitting your feedback. We appreciate you telling us about your experience. We will look into what can be done about the noise issue. See you next time.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip!
Stayed 1 night in Oct 2023
Response from Gigi on 31 Oct 2023
Thank you, Emily. We appreciate your review

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great, loved the text to make sure the room was ok, all staff we encountered were very friendly and accommodating. The breakfast was good, although the breakfast dining area was a bit dull and disappointing for a grille, more of a cafe. Ended up taking breakfast back to the room. Nice one nighter. Sure ski season would be better!
Stayed 1 night in Oct 2023
Response from Gigi on 31 Oct 2023
Thank you, Marco for your review. We appreciate that you took the time to let us know about your stay.