Terrace/patio

Reviews of Sercotel Rosellon

4 out of 5
Sercotel Rosellon
C/ DEL ROSSELLON 390, Barcelona

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1004 reviews" "
Rating 8 - Good. 241 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 30 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Niloufar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property has a strong bathroom odor which they tried to mask it at the entrance with some sort of terrible perfume. bed was uncomfortable and pillows were like rubber. Staff wasn't caring. All and all not a good experience.
Stayed 1 night in May 2024
Response from Alfredo, Guest Experience on 23 May 2024
Dear Niloufar,We are sorry to read that what you found was not of the quality you were looking for. We will take your point of view and put it together with others to sure improve our services.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location! Metro station a block away at the Sagrada Familia. The view of the Sagrada Familia from our window was just gorgeous and the rooftop bar with the same view made this hotel perfect for us
Stayed 4 nights in May 2024
Response from Guest Experience on 22 May 2024
Hi Hannah,Thank you for taking the time to give us your feedback!Im delighted to read that you enjoyed your stay with us and specially our rooftop and the views.We look forward to welcoming you back again soon!

8/10 Good

Niursy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best view to the La Sagrada Familia. But the room was not so clean. The shower water always go out and no Coffee Machine in the room.
Stayed 2 nights in May 2024
Response from Guest Experience on 22 May 2024
Dear Niursy,Thank you for taking the time to give us your feedback.Im glad to read you enjoyed the views from our rooms. We take note of your comments for improving our services. We look forward to welcoming you back again soon!

10/10 Excellent

ADALBERTO, HOWARD BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff Cute Hotel Really convenient location
Stayed 2 nights in May 2024
Response from Gonzalo Varela - Front desk manager. on 20 May 2024
Dear Adalberto,Thank you for your comments!We appreciate your positive words about both our staff and service. We will pass your compliments to the entire team as this is a motivation to keep providing an exception customer service.We hope to welcome you back soon,Regards,

10/10 Excellent

Kristina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooftop bar and restaurant cannot be missed. The vow of Gaudi’s cathedral is beautiful!!! Room is nice. Staff is very helpful! You are in the center of Barcelona!
Stayed 2 nights in May 2024
Response from Alfredo, Guest Experience on 24 May 2024
Dear Kristina,Thank you for taking the time to give us your feedback.Im delighted to read you enjoyed your stay with us and specially our terrace.We look forward to welcome you back again soon!

10/10 Excellent

Larry

Travelled with family and small children
Liked: Amenities
Staff were amazing, especially Grace. Very welcoming!
Stayed 1 night in May 2024
Response from Gonzalo Varela - Front desk manager. on 13 May 2024
Dear Larry,Thank you for reviewing your stay at our hotel. We are glad overall, you had an enjoyable experience with us. We hope to host you again in the near futureBest Regards,

8/10 Good

Ulysses

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Gonzalo Varela - Front desk manager. on 15 May 2024
Dear Ulysses,It was a pleasure hosting you and desiring to continue to have you at our hotel when travelling to Barcelona. We hope to host you again in the near future.Best Regards,

10/10 Excellent

Lori, Pebble Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and a fabulous rooftop terrace!
Stayed 3 nights in May 2024
Response from Gonzalo Varela - Front desk manager. on 13 May 2024
Dear Lori,We would like to thank you for the time you took to share your positive opinion about your experience with us. The entire staff is looking forward to welcome you back again in the near future! Best regards,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Nahuel - Front Desk on 11 May 2024
Muchas Gracias por su valoración. Lo estamos esperando con ansias su vuelta!

10/10 Excellent

YI YONG

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay, very friendly staff!
Stayed 2 nights in Feb 2024
Response from Gonzalo Varela - Front desk manager. on 9 May 2024
Dear Yi Yong,Thank you very much for your review and comments, we are glad that the stay has been to your liking. We will be happy to welcome you back!Regards,

6/10 Okay

Rachel

Liked: Cleanliness
Room was supposed to be ready at 2pm and it wasn’t ready till 4pm. Could no use roof top bar until 7pm.
Stayed 1 night in May 2024
Response from Gonzalo Varela - Front desk manager. on 9 May 2024
Dear Rachel,Just be thankful that you have sent us your comments. Desiring to continue to have you at our hotel when travelling to Barcelona. All your comments help us to improveBest regards,

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What helpful staff. Beautiful view from roof and our room
Stayed 2 nights in May 2024
Response from Gonzalo Varela - Front desk manager. on 8 May 2024
Dear JoAnn,We would like to thank you for the time you took to share your positive opinion about your experience with us. The entire staff is looking forward to welcome you back again in the near future! Regards,

2/10 Terrible

Sheri

Disliked: Cleanliness, property conditions & facilities
Didn’t have our room. Gave us a single bed instead of two beds. AC not working. Shower flooded bathroom. HORRIBLE!
Stayed 1 night in May 2024
Response from Gonzalo Varela - Front desk manager. on 8 May 2024
Dear Sheri,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Kayleen

Travelled with family and small children
Liked: Staff & service
The roof top was the best part of this to see Sagrada Familia. Otherwise the hotel it self was a bit underwhelming comparing to what is showed online.
Stayed 1 night in Apr 2024
Response from Gonzalo Varela - Front desk manager. on 6 May 2024
Dear Kayleen,çJust be thankful that you have sent us your comments. Desiring to continue to have you at our hotel when travelling to Barcelona. All your comments help us to improveBest regards,

8/10 Good

Bert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor dinner options.
Stayed 2 nights in Apr 2024
Response from Gonzalo Varela - Front desk manager. on 2 May 2024
Dear Bert,Thank you for sending us your comments.We are glad overall, you had an enjoyable experience with us. We hope to host you again in the near futureBest Regards,

10/10 Excellent

Juan, Houston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
It was an amazing experience at this hotel!
Stayed 3 nights in Apr 2024
Response from Gonzalo Varela - Responsable de recepción. on 25 Apr 2024
Estimado Juan,Sólo agradecerle que nos envíe su valoración. Esperamos que continue escogiendo nuestro hotel cuando viaje a Barcelona.Atentamente,

6/10 Okay

Nadia

Great views of La Sagrada familia.
Stayed 1 night in Apr 2024
Response from Gonzalo Varela - Front desk manager. on 22 Apr 2024
Dear Nadia,Thank you very much for your review and comments, we are glad that the stay has been to your liking. We will be happy to welcome you back.Best regards,

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved the location of this hotel and the staff were amazing!! The room was a bit small but it was fine as we just needed it to sleep! Roof top was amazing! Loved that even though no gym on property they had passes for us to use for a local gym and it was amazing! Overall great stay!
Stayed 2 nights in Apr 2024
Response from Gonzalo Varela - Front desk manager. on 18 Apr 2024
Dear Nicole,Thank you for your comments!We appreciate your positive words about both our staff and service. We will pass your compliments to the entire team as this is a motivation to keep providing an exception customer service.We hope to welcome you back soon,Regards,

2/10 Terrible

Juay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room (#802) we were given is tiny than we booked. Air condition is not working at all time. We were given a fan instead. Bed is very soft and it only good for single adult.
Stayed 1 night in Apr 2024
Response from Gonzalo Varela - Front desk manager. on 18 Apr 2024
Dear Juay,We appreciate you for having the time to evaluate your stay in our hotel. We consider your comments because our goal is to know customers ‘expectations. All your comments help us to improve. Best regards,

8/10 Good

estela

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, close to Metro L5&L2, lots of restaurants and cafe's to choose from. You can find supermarket a block away. Awesome hotel except for non existent AC. Staff at the roofbar are friendly and cool.
Stayed 2 nights in Apr 2024
Response from Gonzalo Varela - Front desk manager. on 16 Apr 2024
Dear Estela,Thank you for reviewing your stay at our hotel. We are glad overall, you had an enjoyable experience with us. We hope to host you again in the near futureBest Regards,

8/10 Good

dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location for Sagrada Familia. Rooftop Bar spectacular for seeing top of Sagrada Familia. Rooms and hall are tired and could use a refresh.
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 15 Apr 2024
Dear Dave,We would like to thank you for the time you took to share your positive opinion about your experience with us. The entire staff is looking forward to welcome you back again in the near future! Best regards,

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place easy to get around and can walk to shop
Stayed 3 nights in Apr 2024
Response from Gonzalo Varela - Front desk manager. on 15 Apr 2024
Dear Margaret,Thank you for sending us your comments. We hope you to visit us back again in a near future.Best regards,

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woah! I mean look no further. This hotel was just amazing. The terrace alone takes the price. I will stay here again and again just to have that amazing view to the sagrada familia. Staff was friendly and the rooms were clean. Breakfast was very good with many options. We truly enjoyed our stay. We hope we would have an actual queen bed instead of the two small beds pushed together but it was still nice. We were not able to put the AC lower. It was quite hot for our preference but we understand we live in a much colder place, so we just opened the window and it helped some. This place was great. I would not book else were!
Stayed 3 nights in Apr 2024
Response from Gonzalo Varela - Front desk manager. on 8 Apr 2024
Dear Maria,Thank you for your comments!We appreciate your positive words about both our staff and service. We will pass your compliments to the entire team as this is a motivation to keep providing an exception customer service.We hope to welcome you back soon,Regards,

6/10 Okay

Ross

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Had to move room as the shower flooded the room. Original room had water damage to doors, walls and floors so obviously a common issue. Second room was a twin room and the bed made a racket as the legs were loose but hadn't been tightened up. Breakfast was underwhelming for the cost. Bar in the lobby wasn't open. Location was nice, Sagrada view was nice. View from rooftop terrace was stunning and the food on the rooftop terrace was good.
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 5 Apr 2024
Dear Ross,Just be thankful that you have sent us your comments. Desiring to continue to have you at our hotel when travelling to Barcelona. All your comments help us to improveBest regards,

10/10 Excellent

Morena

Liked: Cleanliness, staff & service, property conditions & facilities
Grace at the front desk is absolutely the best! super friendly and helpful. Great stay.
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 2 Apr 2024
Dear Morena,Thank you for your comments!We appreciate your positive words about both our staff and service. We will pass your compliments to the entire team as this is a motivation to keep providing an exception customer service.We hope to welcome you back soon,Regards,

6/10 Okay

WILFREDO

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff unfriendly.
Stayed 3 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 2 Apr 2024
Dear Wilfredo,We are sorry to read that what you found was not of the quality you were looking for. We will take your point of view and put it together with others to sure improve our services.Regards,

8/10 Good

Damarys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Sercotel Rosellon as a family! It was spacious, modern with nice amenities. From check-in to things in between the staff is courteous and friendly!
Stayed 4 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 2 Apr 2024
Dear Damarys,Thank you for reviewing your stay at our hotel. We are glad overall, you had an enjoyable experience with us. We hope to host you again in the near futureBest Regards,

10/10 Excellent

Katherine, Apex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location and view of the Sagrada Familia was amazing. Rooftop bar is great for photos too!
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 2 Apr 2024
Dear Katherine,Thank you for your wonderful review. It is a pleasure for us to see that the effort of our team is noticed by our guests. We will keep working hard to improve our services. It would be an honor for us having you as our guest again . Best regards.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, very clean and nice place.
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 29 Mar 2024
Dear Miguel,Just be thankful that you have sent us your comments. Desiring to continue to have you at our hotel when travelling to Barcelona. Best regards,

10/10 Excellent

Darian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was amazing, but your lower back will hurt on this mattress.
Stayed 3 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 28 Mar 2024
Dear Darian,Thank you for reviewing your stay at our hotel. We are glad overall, you had an enjoyable experience with us. We hope to host you again in the near futureBest Regards,

10/10 Excellent

Dane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Walking distance to everything. Will be back!
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 26 Mar 2024
Dear Dane,Just be thankful that you have sent us your comments! Desiring to continue to have you at our hotel when travelling to Barcelona. Best regards,

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were not so impressed with the room
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 26 Mar 2024
Dear Laura,We appreciate you for having the time to evaluate your stay in our hotel. We consider your comments because our goal is to know customers ‘expectations. All your comments help us to improve. Best regards,

10/10 Excellent

Celine, Greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved about everything about this hotel. You will not be disapointed .The view is one of a kind. Just mind blowing.
Stayed 1 night in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 26 Mar 2024
Dear Celine,It was a pleasure hosting you and desiring to continue to have you at our hotel when travelling to Barcelona. We hope to host you again in the near future.Best Regards,

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view to la sagrada familia church
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 19 Mar 2024
Dear Mary,We would like to thank you for the time you took to share your positive opinion about your experience with us. The entire staff is looking forward to welcome you back again in the near future! Best regards,

10/10 Excellent

thanh

Stayed 1 night in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 2 Apr 2024
Dear Thanh,Just be thankful that you have sent us your comments. Desiring to continue to have you at our hotel when travelling to Barcelona. Best regards,

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Initial impression was reception was understaffed and one woman was struggling to check a group of four and we waited for half an hour. The room was sparsely furnished, the wifi slow and spotty. But all this was made up for by the view from the terrace and the staff up there.
Stayed 2 nights in Mar 2024
Response from Jessica Lasser, Directora on 11 Mar 2024
Dear Alan,thank you so much for your time sharing your feedback with us. We've overall a very professional staff. So, I feel very sorry that your first impression at reception was not the best one. Regarding our rooms, we are planning a refurbishment at the end of this current year. Even so, our rates are the lowest ones compared to our competitor hotels. We hope to welcome you back very soon.Best regards,Jessica LasserManager

6/10 Okay

Irma

Liked: Staff & service, amenities
It was very noisy at night
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 19 Mar 2024
Dear Irma,Thank you for reviewing your stay at our hotel. We are glad overall, you had an enjoyable experience with us. We hope to host you again in the near futureBest Regards,

6/10 Okay

Kiyoshi

Stayed 3 nights in Dec 2023
Response from Jessica Lasser, Directora on 11 Mar 2024
Dear Mr. Kiyoshi,first at all, thank you so much for giving us a general score about your experience with us.Hopefully, you've the option to visit us very soon again.Best regards,Jessica LasserManager

6/10 Okay

Erik, North Miami

Travelled with family and small children
Liked: Staff & service, amenities
Only good thing is Parking on site at 20 eur per night and location.Really near of Sagrada Familia. Rooftop is overrated with expensive 2/5 food options😵‍💫
Stayed 2 nights in Mar 2024
Response from Gonzalo Varela - Front desk manager. on 7 Mar 2024
Dear Erik,Thank you for evaluating your stay at our hotel. We are glad overall you enjoyed your time with us and liked your comfortable accommodations. However, we are sorry for the inconveniences you had. We hope to welcome you back soon.Best Regards,

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast buffet
Stayed 2 nights in Feb 2024
Response from Jessica Lasser, Management on 26 Feb 2024
Dear Ivy,Thank you for taking the time to share your feedback.We hope to welcome you back soon.Kind regards,Jessica LasserHotel Management

6/10 Okay

Elaine

Travelled with family
Disliked: Property conditions & facilities, room comfort
Sercotel Rosellon, not so great, but good location
Stayed 2 nights in Feb 2024
Response from Jessica Lasser, Directora on 25 Feb 2024
Dear Elaine,thanks for your time sharing your feedback with us.We hope to see you again very soon.Best regards,Jessica LasserManager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jessica Lasser, Management on 21 Feb 2024
Dear Elaine,Thank you for taking your time to leave us your feedback.Kind regards,Jessica LasserHotel Management

2/10 Terrible

Hugo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The temperature in the rooms are super hot and you CAN NOT change it. I can’t sleep the whole night
Response from Jessica Lasser, Management on 21 Feb 2024
Dear Hugo,We are sorry for the inconvenience caused, at this time of the year the hotel is in heating mode. However we will contact the relevant department in order to change this situation in the near future.Kind regards,Jessica LasserHotel Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was well located, clean and very nice in all respects. wouldn't change a thing.. JIM
Stayed 2 nights in Jan 2024
Response from Jessica Lasser, Management on 8 Feb 2024
Dear Jim, Thank you for such a nice review of our hotel facilities and service. We hope to welcome you back again very soon.Best regards,

8/10 Good

Navi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica Lasser, Directora on 28 Jan 2024
Dear Navi,thanks for your time, posting this positive mark about your experience at Sercotel Rosellón.We hope to welcome you back very soon.Best regards,Jessica LasserManager

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot, amazing staff and lovely location
Stayed 4 nights in Jan 2024
Response from Jessica Lasser, Management on 26 Jan 2024
Dear Jorge,Thank you for your positive feedback. We will pleased to welcome you back soon!Kind regards,Jessica LasserHotel Management

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay at Sercotel Rosellon so much that I had to go back to Barcelona for my flight back and I decided to book another 2 nights here. Breakfast was delicious. We really loved staying here. The staff there recommended restaurants nearby and they were within walking distance. When we go back to Barcelona we’ll make sure to be back at this hotel.
Stayed 2 nights in Jan 2024
Response from Jessica Lasser, Management on 22 Jan 2024
Dear Patricia,Thank you for your kind words, we will pleased to welcome you back in your next visit to Barcelona.Kind regards,Jessica LasserHotel Management

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in Barcelona!
We were a group of six to stay with the Sercotel Rosellon 2 different nights, Everything was great and the staff was friendly. This is the best place to stay if you want to tour the La Sagrada Familia! The view from the rooftop bar is amazing!
Stayed 1 night in Jan 2024
Response from Jessica Lasser, Management on 18 Jan 2024
Dear Cheryl,Thank you so much for sharing your feedback. We all are glad to see you had a great time with us. Looking forward to seeing you back soon.Kind regards,Jessica LasserHotel Management

10/10 Excellent

Nico, Panorama City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a gorgeous roof top view of the famous Sagrada Familia. Nice and clean rooms. Staff are nice and accommodating. I’m glad to find a treasure like this one.
Stayed 1 night in Jan 2024
Response from Jessica Lasser, Directora on 15 Jan 2024
Dear Nico,what a wonderful comment and mark! Thank you so much for spending a few minutes of your time sharing with us your meravellous experience and we hope to welcome you back very soon!Yours sincerely,Jessica LasserManager

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barcelona’s Finest
This is my favorite hotel in Barcelona!!! It’s awesome
Stayed 1 night in Jan 2024
Response from Jessica Lasser, Directora on 14 Jan 2024
Dear Jared,we love to receive such wonderful reviews like yours! Thank you so much for it! For us, it's a real pleasure to accomodate guests like you.We hope to welcome you back very soon!Best regards,Jessica LasserManager