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Reviews of Pullman Bandung Grand Central

5 out of 5
Pullman Bandung Grand Central
JL DIPONEGORO NO 27, BANDUNG, Bandung

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 41 reviews" "
Rating 8 - Good. 9 out of 41 reviews" "
Rating 6 - Okay. 3 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

CH

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Its the best that Bandung has, which arguably isnt that much but still. Breakfast was ok, hotel did their best with the room though there are clear signs of datedness. Its also very near some cafes, restaurants and tourist attractions. Id stay here again if i ever came back to Bandung.
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

DIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new property Perfect if you want to have a getaway.
Stayed 2 nights in Dec 2023

8/10 Good

Paul, De Pere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, great sevice, great dining especially the breakfast buffet
Stayed 3 nights in Nov 2023

10/10 Excellent

Patrisia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 5* hotel near ITB University.
The hotel's facilites (gym, sauna and swimming pool) are clean, good maintenence and look like new. The staff are friendly too. Family friendly hotel near ITB and Parahyangan Universities.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Close to the city centre
The hotel is pretty new but the building is not really well maintained compare to well-known chained hotel that has been existed for many years back. The room is comfy enough. Breakfast is just ok and very standard for 5 ⭐️ hotel.
Stayed 2 nights in Aug 2022

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
great place , friendly and helpful staff the breakfast buffet on the ground floor is amazing , one day they had us go up to the roof top bar for breakfast , didn't like it up there as much
Stayed 3 nights in Jun 2022

10/10 Excellent

Christianto

Stayed 2 nights in Apr 2022

10/10 Excellent

Emilia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got an upgrade to suite room, 👍 The room averall was too dark Others was ok
Stayed 1 night in Feb 2022

10/10 Excellent

Hwi Chie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service and good food
Stayed 2 nights in Jan 2022

8/10 Good

Gita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Iwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Suherman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

John Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

4/10 Poor

Hadi K

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mengecewakan
1. Suara knalpot dan klakson kendaraan sangat bising bahkan jam 00.30-04.00 banyak kendaraan yg kebut-kebutan. Sy hanya istirahat selama 3 jam sepanjang malam. 2. Door closer tidak dapat menutup sempurna. Pintu harus ditutup sendiri agar terkunci dari luar 3. Suhu maksimum air panas hanya terasa hangat suam-suam kuku saja, tidak terasa panas. 4. Kelebihan, Staff ramah dan helpfull
Stayed 1 night in Nov 2021

10/10 Excellent

kevin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Staff was very polite and helpful Property hygiene need to improve (maybe because the pandemic) Property views, ambience, location was excellent
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wouldnt stay here again
The free coffee & tea wasnt stocked and as well as the tissue in the room. The elevator was so long and its always full so most times people are squeezing in eventhough it says social distancing. There was no stairs so we cant actually use stairs to the room.
Stayed 1 night in Oct 2021

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An astonishing Pull-Me again Hotel 👍👍
The hotel was barely new, and i booked 2 connecting room for 2 days for my family. The room was great, with minimalis design but functional. The Big room and cozy bed always be my attention, and i enjoy it so much. Big 50" TV and lots of lamps. 👍
Stayed 2 nights in Aug 2021
Response from Guest Experience Manager on 20 Sept 2021
Dear Markus, Thank you very much for sharing your recent experience with us. We are happy to share that all rooms in our hotel are provided with the most updated 50” smart TV, which is intended for our guests to enjoy their relaxing atmosphere in the room, and I am glad to notice that it works. I truly appreciate your generous endorsement. Again, thank you for sharing your impressions of the pleasant experience, you recently had with us and we would definitely be glad to welcome you back again at Pullman Bandung Grand Central. Warmest regards, Pameyla Tan Guest Experience Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

4/10 Poor

JinHee

Liked: Cleanliness
Disliked: Staff & service, room comfort
I can say that this is so disappointed. I stayed at Pullman at the end of May weekend. 1. We arrived there 11:30. Receptionist asked us to wait till our room prepared and explained to me it will be finished in an hour. And she promised me to call when the room is ready. But I never had a phone call from hotel. 2. We came back hotel at 8pm from our journey. Our room was ready. But our lugguages were missed. So we had to wait till they find our lugguage (It does not take so long time but I can not beilieve it is happended in 5 star hotel) 3. Next day morning we went down for having breakfast. But there were lots of people on the waiting list. So I listed up my room number on the waiting list and asked to call to our room when our turn is coming. But she never called me till 10:20. (We waited over 50 mins) so I went down and had a look waiting list. THERE ARE OVER 10 TEAMS WENT IN even they came much later than us. We almost could not have breakfast. And I complained about it and asked them to let us have dinner till 11 am. 4. Seems Pullman bandung is not ready to have many customers. It is full of waiting... So I hope Pullman hotel should know it and improve those things for other customers.
Stayed 1 night in May 2021
Response from Guest Experience Manager on 30 Sept 2021
Dear JinHee, We would like to thank you for choosing to stay at Pullman Bandung Grand Central and taking the time to share your experience with us. Please accept our sincere apologies for your numerous disappointments. Upon reading this review, we did immediate investigations to ensure a better understanding of the above mentioned case and we have discussed the matter seriously as well as have taken necessary action to avoid the same problem from happening again in the future. I can guarantee you that this is not the norm of service standards our hotel is known for. We always strive to ensure our guests feel comfortable and satisfied during their stay with us. I hope this isolated case will not deter you from coming back to our hotel in the near future. We hope to have the opportunity to welcome you back again in the near future and we are committed that you will experience exceptional service at your next visit with us. Warmest regards, Pameyla Tan Guest Experience Manager Pullman Bandung Grand Central | Ibis Styles Bandung Grand Central

10/10 Excellent

Vicentia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Pullman!!
Thank you Pullman for making our wedding Anniversary holiday so memorable. Had a really nice room with a great view. Very nice and humble general manager. Love everysingle thing.
Stayed 1 night in May 2021

10/10 Excellent

seah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Novalita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to come back for another holiday
Great hotel to stay with family, at the centre of Bandung, bery clean and breakfast were excellent!
Stayed 1 night in Dec 2020
Response from Regina Mutiara on 22 Dec 2020
Dear Ibu Novalita, Thank you very much for staying with us and saying kind words about our hotel. It really warms our hearts to know that you enjoyed your experience here. We will continue to work hard to make sure we can serve you even better in the future. Thank you and have a wonderful evening.

10/10 Excellent

yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi en schoon vriendelijke bediening Ontbijtbuffet zeer goed
Stayed 3 nights in Apr 2024

10/10 Excellent

CHUN-HSIANG

Stayed 2 nights in Jan 2024

10/10 Excellent

Yakob

Stayed 1 night in Nov 2023

8/10 Good

Yukiko, Zushi Kangawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place to stay
Stayed 1 night in Oct 2023

2/10 Terrible

ERWIN

Stayed 3 nights in Oct 2023

8/10 Good

SangYun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Radhi

Stayed 2 nights in Mar 2023

6/10 Okay

imelda

Stayed 1 night in Mar 2023

10/10 Excellent

Yukiko, Zushi Kangawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広く眺めが良かった。
Stayed 1 night in Jan 2023

10/10 Excellent

Iwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressive check in experience
Ketika sedang antrian check in, salah seorang petugas mempersilakan saya melakukan check in di Lantai 16 ( executive lounge ) agar Saya tidak menunggu terlalu lama. Proses check in Di Lantai 16 berlangsung sangat cepat dengan pelayanan executive customer walaupun kami tidak memesan executive rooms. Terima kasih atas keramahan petugas reception di Lantai 16
Stayed 2 nights in Dec 2022

10/10 Excellent

Inkyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Indah

Stayed 1 night in Sep 2022

4/10 Poor

OH-DONG

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Guest Experience Manager on 4 Nov 2022
Dear OH-DONG, Warmest Greeting from Pullman Bandung Grand Central Thank you for taking the time to tell us about your experience at the Pullman Bandung Grand Central. I am so sorry to hear that your overall experience was not an enjoyable one; please allow me to express my sincerest apologies. I can assure you that this most certainly a very rare occurrence and our related department head has immediately took a necessary actions on this to avoid any re-occurrence in the future . Once again please accept my apologies for the downfall you have experienced during your stay. It is our hope that you will give us the opportunity to welcome you back in the future and to better serve you in the near future. Warmest Regards, Melisa Guest Experience Manager Pullman Bandung Grand Central Ibis Styles Bandung Grand Central

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Daizo

Liked: Cleanliness, staff & service, property conditions & facilities
新しくてきれいだった。
Stayed 1 night in Jan 2021
Response from Kinan on 18 Jan 2021
Dear Mr. Daizo, Thank you very much for staying with us and saying kind words about our hotel. It really warms our hearts to know that you enjoyed your experience here. We will continue to work hard to make sure we can serve you even better in the future. Thank you and have a wonderful evening. Warm Regards Kinanti Deliciana