6/10 Okay
RAZAK SITI KHADIJAH
Travelled with family
5 Feb 2024
Only plus point it’s location is centralised. Service provided was “so so”, would have stayed at the first hotel when I was in Brunei - Radisson !
Hotel charged guest $25 per person to airport !
Took Dart ( Uber version ) & it’s only @$12 !!!!
For breakfast , Ordered beverage at the counter as the coffee was not nice! And was charged , was only informed after we drank !
So end up need to pay @$10 !! But I reasons out / negotiate with hotel staff that the last day we will check out early thus unable to have breakfast at the hotel eventhough payment so why not waive the $10!!! But NO !! They didn’t!
It’s not abt the payment it’s the small thing hotel can provide / give to guest so that we feel welcome , appreciated ! I have stayed in Swiss , Hamburg & Frankfurt hotel with no problem . Service was tip top and they went an extra mile for guest !
Anyway another observation,we witness a maintenance was being carried out but the door was open wide!!! to a corridor that outsiders can enter & can go straight up to guest rooms ! OMG !!! that’s it ….not returning to this hotel!!
RAZAK SITI KHADIJAH
Stayed 3 nights in Feb 2024