Studio, 1 Queen Bed with Sofa bed | Premium bedding, desk, blackout curtains, iron/ironing board

Reviews of Residence Inn by Marriott Baltimore White Marsh

3 out of 5
Residence Inn by Marriott Baltimore White Marsh
4980 Mercantile Rd, Baltimore, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 221 out of 417 reviews" "
Rating 8 - Good. 107 out of 417 reviews" "
Rating 6 - Okay. 38 out of 417 reviews" "
Rating 4 - Poor. 23 out of 417 reviews" "
Rating 2 - Terrible. 28 out of 417 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Dana, thank you for your fantastic feedback! The team at Residence Inn Baltimore White Marsh is delighted that you found great value in your stay. We look forward to welcoming you back soon!

8/10 Good

Elizabeth, Lawrenceville

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The accommodations is great value for money. Very comfortable, clean, well kept amenities. Check in experience was disappointing. Rep. felt aggressive and abrupt - she said all the right things but in a excessively loud tone that lacked warmth. We were the only ones there for check in yet we felt rushed. Check out rep. Was total opposite sweet and warm despite it being the wee hours of the morning.
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Elizabeth, thank you for sharing your feedback. We're pleased to hear you found our accommodations to be great value and enjoyed the comfort and cleanliness of our amenities. Your comments about the check-in experience have been noted, and we're glad to know the check-out representative offered a contrasting, pleasant interaction. We hope to provide an even more seamless experience during your next stay at Residence Inn Baltimore White Marsh.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the breakfast buffet was hot and dey
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Richard, your commendation of the warm hospitality delivered by our team members at Residence Inn Baltimore White Marsh is delightful. We're pleased to know that our breakfast offerings catered to your satisfaction. Your satisfaction matters to us. We hope to have you back soon!

10/10 Excellent

Abril

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bedroom suite is so huge and comfortable
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Abril, thank you for sharing your experience at Residence Inn Baltimore White Marsh. It's great to hear that you found our two-bedroom suite to be spacious and snug. We appreciate you choosing our hotel and look forward to welcoming you back in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Elizabeth, it's great to know you had a favorable stay at the Residence Inn Baltimore White Marsh. We value your endorsement and sincerely hope you will choose to stay with us again in the future.

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Kareem, we're delighted to hear you enjoyed your stay at Residence Inn Baltimore White Marsh. It's satisfying to know that everything met your expectations. We hope to welcome you back again soon.

10/10 Excellent

Zedane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robert at the front desk was awesome very helpful and patient will definitely stay there in the future.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Zedane, it's wonderful to hear that you had an enjoyable stay at Residence Inn Baltimore White Marsh. Your compliments for Robert are greatly appreciated; he truly embodies the spirit of patience and service that our hotel stands for. We're thrilled to hear that you'll be choosing us for your future travels. Thank you for your lovely review.

4/10 Poor

Edna

Disliked: Cleanliness
Not clean
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Edna, we regret to hear about your concerns regarding cleanliness. We assure you our team members strive to maintain the highest levels of hygiene, and we're sorry this was not reflected during your visit. Your feedback will be addressed to ensure a more positive experience in the future. Thank you for letting us know.

2/10 Terrible

Edward, Clinton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Edward, we've noticed your rating and are truly sorry to hear your stay did not meet expectations. We'd really appreciate it if you could provide more specific feedback so we can address any issues and continually improve for our guests. We hope you will give us another opportunity to serve you better in the future.

6/10 Okay

Tina

Travelled with group
Liked: Staff & service
Overall average but clean. Rooms are decent size and everything worked.
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Tina, thank you for noting our clean rooms with efficient amenities. We're happy to have offered you an acceptable stay experience and sincerely hope to further impress you on your next visit.

6/10 Okay

Ronald

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Sam, Ringwood

Travelled with family
Liked: Amenities
Check in person could not have been more helpful and pleasant
Stayed 1 night in Feb 2024

4/10 Poor

Brandi

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Everything was raggedy. Seemed like things were just taped together. Our door kept getting jammed and we were either stuck in or stuck outside the room. They didn’t fix it till the last day after having to call about it multiple times.
Stayed 2 nights in Feb 2024

8/10 Good

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Bed wasn't made correctly. Also it was bugs in the room crawling around.
Stayed 1 night in Jan 2024

2/10 Terrible

Jalila

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very old, worn and dingy. The lobby seemed updated a little, but the rooms were old. They look like the pics, but it’s obvious they used photography tricks. It smelled like a bar full of old stale cigarettes and marijuana. We were afraid to unpack because we didn’t want our clothes to smell. Even the bedcovers smelled the same. I was unable to sleep because the smell repulsed me. The decor was old. They seemed to be pumping deodorizer into the lobby because initially it didn’t smell bad, but the hallways and rooms were unbearable to me. The only reason we stayed overnight was because we checked in late at night and didn’t have the energy to search for a new hotel, but I was wide awake at 6a and called around and we checked out promptly at 8a (didn’t even shower, that shower was old and dingy too), and went to a newer, cleaner, great smelling hotel a mile away(Holiday Inn Express). I’m not sure how this place is getting good reviews, it needs to be gutted and fully renovated because the smell is in the carpet and walls. I sprayed a bottle of febreze and Lysol and it did not help:( They did apologize and refunded me half of my one night stay and didn’t hold me to the nonrefundable clause for the two days I had reserved so that was appreciated.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yacouba

Stayed 1 night in Jan 2024

8/10 Good

Corri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Raphael

Liked: Cleanliness, property conditions & facilities, room comfort
The staff was nice
Stayed 3 nights in Dec 2023

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Patti

Travelled with family
Way easy check in. Serves an ok breakfast. Had some dog hair on floor in bathroom and a bit on sheets. Not a lot. I’m m not saying it was dirty. The room was actually decent. I would stay here again
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexzandria

Stayed 1 night in Nov 2023

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only concern: Bed was hard and squeaky.
Stayed 3 nights in Oct 2023

10/10 Excellent

CLASSEY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patreice checked us in and was amazingly friendly and efficient.
Stayed 1 night in Oct 2023

10/10 Excellent

Austin

Stayed 1 night in Oct 2023

6/10 Okay

Brittany

Stayed 1 night in Sep 2023

10/10 Excellent

Omachile

Stayed 1 night in Sep 2023

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A serene, comfortable and quiet environment
Stayed 9 nights in Aug 2023

4/10 Poor

Ashly

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
The beds aren’t queen beds. They are full beds also, I needed a room with double beds and they don’t have that. The pool was dirty and the water kept going out of the rooms.
Stayed 5 nights in Aug 2023

8/10 Good

denese

Stayed 2 nights in Aug 2023

10/10 Excellent

Loria

Stayed 8 nights in Jul 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner did not work, mold in shower, smells… do not stay
Stayed 1 night in Jul 2023

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2023

2/10 Terrible

Jennifer

Stayed 2 nights in Jun 2023

6/10 Okay

MONICA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This suite felt like being home.
The queen suite perfectly met my need for a quiet space at the end of long days. The kitchen allowed me to eat at leisure and avoid the noise and expense of restaurants. The TV placement made it possible to see from any part of the room. Lighting placement was very good for reading in the evening. The staff was polite and friendly and helped with what I needed.
Stayed 6 nights in Jun 2023

10/10 Excellent

Khaleel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

6/10 Okay

Evans

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Property was generally ok, Staff was not friendly all.
Stayed 1 night in Jun 2023

2/10 Terrible

Lolita

Stayed 2 nights in May 2023

10/10 Excellent

Jerrold

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and it never disappoints.
Stayed 1 night in May 2023

2/10 Terrible

La Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in May 2023

10/10 Excellent

Felixberto, JERSEY CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We often stayed here in the past year to visit our daughter in school. Now that she graduated, we will miss this place. Quiet, simple, clean and accommodating personnel. God bless you all!
Stayed 1 night in May 2023

2/10 Terrible

Nykel

Stayed 1 night in May 2023

10/10 Excellent

Felixberto, JERSEY CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and accommodating. Enjoyed the free breakfast!
Stayed 1 night in Apr 2023

8/10 Good

Toetoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2023

10/10 Excellent

Khaleel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE PLACE AND STAFF WAS GREAT.
Stayed 1 night in Mar 2023

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experience and lobby staff was very pleasant and courteous.
Stayed 1 night in Mar 2023

2/10 Terrible

dreama

Stayed 1 night in Mar 2023

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really polite and it was free parking and free breakfast .
Stayed 1 night in Feb 2023