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Reviews of Renaissance Baltimore Harborplace Hotel

4 out of 5
Renaissance Baltimore Harborplace Hotel
202 E Pratt St, Baltimore, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 1168 out of 2076 reviews" "
Rating 8 - Good. 476 out of 2076 reviews" "
Rating 6 - Okay. 207 out of 2076 reviews" "
Rating 4 - Poor. 116 out of 2076 reviews" "
Rating 2 - Terrible. 109 out of 2076 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chun, New Hyde Park

Travelled with family and small children
Disliked: Staff & service, amenities
Front desk staff has terrible attitude. I don't know how they are even hired for a "hospitality" role. They oversold rooms and switched our room type without even mentioning to us. We only found out when we got to the room and found a single bed instead of two. Pool water is very cloudy.
Stayed 3 nights in Apr 2024
Response from Renaissance Harborplace Baltimore Hotel on 3 May 2024
Dear Chun,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Paul

Disliked: Staff & service
The main issue at this hotel is overbooking. I had a reservation. They had my money. They made me wait for 2.5 hours in the lobby and I still had to ask for a room. I overheard the manager yelling at someone who was demanding his room so I saw no point in talking to him. Every time I wanted on line, they said 45 mins to an hour and the manager will call me when my room was ready. They almost gave me a room w a Murphy bed but it was scooped up before she could give it to me. I finally got a room but it spoiled my night. I will never stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Renaissance Harborplace Baltimore Hotel on 3 May 2024
Dear Paul,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Zeslyn, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great location. Staff at the front desk were friendly and helpful. Be sure to turn off alarm clock if you are not getting up early (6 am). It was a nuance trying to turn it off. Hallways can be loud.
Stayed 1 night in Apr 2024

4/10 Poor

Melinda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024

8/10 Good

Gerard

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check I was a nightmare. First, denied access because traveler name on reservation was my wife’s, who could not come. I had printed Expedia confirmation email in my name, though not listed as the traveler. Told by hotel wife had to call their number to add my name. She called. Nope. 3rd party reservation so we had to make name change through Expedia ( not the easiest to access a human by phone BTW). After wasting an hour to get name added, returned to front desk. “We don’t have a 2 Queen room for you”. What? Reserved and prepaid almost 3 months ago, and it’s now 2pm. Don’t tell me all your 2 queens are gone. I’m traveling with adult daughter, and didn’t pay to sleep on a roll-away. After putting up another stink, suddenly a 2 queen room appeared, but I had to wait until 4pm to access. I can only imagine I was given this treatment because room was booked through Expedia rather than Bonvoy site. Beware.
Stayed 3 nights in Apr 2024
Response from Renaissance Harborplace Baltimore Hotel on 3 May 2024
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I have given back the 10,000 points and you should see it in a few days. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 Poor

John Ricard

Disliked: Staff & service, amenities, property conditions & facilities
I hate that i had to go all the way at the lobby form the 8th floor to warm up my food . No microwave in the room .No complimentary whatsoever. They were being shady because i booked my stay with a 3rd party . Smh !!
Stayed 3 nights in Apr 2024

4/10 Poor

Laura

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Ugh. Had a terrible experience here. I am sincerely shocked by how many ways in which it was a total fail. The hotel has a terrible design, and was very dingy. Our room’s window did not face outside! Rather, it overlooked a dismal atrium with ballrooms. This meant that the already bleak room was dark and claustrophobic. It also meant that the wedding being held kept us up past midnight, and we had an early morning the following day. Nearly all of the staff was rude and went out of their way to not be helpful. Our room wasn’t properly stocked with basic amenities. There were no working ice machines to be found. An elevator was out, and we waited ridiculously long periods of time for one to arrive. Throughout our 3 days, we continued to be surprised by the constant stream of unpleasantness. The only saving grace was the location.
Stayed 3 nights in Apr 2024

10/10 Excellent

Krystal

Travelled with family
Liked: Staff & service, amenities
Enjoyed my experience at this hotel manager is amazing
Stayed 1 night in Jan 2024

6/10 Okay

Arica

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
M my key card didn't work and I had to go to the front desk at least a good two or three times to be assigned to two or three different rooms and then the guy at the front desk had to actually walk me to my door for the last run and he also was like oh this is the only time that the key card did not work it was an inconvenience I was tired I was ready to go to sleep I just work 16 hours it was a complete inconvenience those hallways are not a short walk to the front desk I was ready for bed
Stayed 1 night in Apr 2024

10/10 Excellent

rossana

Stayed 3 nights in Feb 2024

2/10 Terrible

john

Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in took over an hour. Elevators took forever to get on the line was huge. The walkfrom the elevator was unacceptable
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Property conditions & facilities
Very pleasant
Stayed 2 nights in Apr 2024

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service
Parking is too expensive and there was. I shampoo or soap in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and extremely professional
Stayed 3 nights in Apr 2024

6/10 Okay

Kelly

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Staff & service, amenities
The staff on the property had poor customer service. I was there for a basketball tournament and there was a long wait for check in. Not enough staff. When I was the next one up the person at the counter, decided to take a bathroom break. The food in the nearby areas is terrible and so is their customer service I have never been more disappointed in my life and could not wait to leave Baltimore, Maryland. Male African American bald bartender was serving drinks and it looked like he did not want to be there. I asked for jack and coke and he gave me Pepsi and jack. I asked for a lime several times. Asked him for 1 ice cube in my drink and he gave me several. At one point, the bar was open and no bartender there. I had to go to the 5th floor and that was also closed. Smh.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Salema

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice size pool, goes up to 7 feet. Hershey candy bars upon arrival. Restaurant in lobby. Parking was convenient. Great location. Will definitely return
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Lacy

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 4 nights in Apr 2024

6/10 Okay

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! I am giving lower stars because although I had a room booked it was not available to get into until midnight and that was after several conversations with the manager at the front desk. I was told the issue was they did not have enough staff to clean the rooms so rooms were still being cleaned at midnight and therefore others who were waiting for a room ended up having to find another hotel at midnight
Stayed 1 night in Apr 2024

10/10 Excellent

LaVonia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything! The entire experience was superior! Thank you!
Stayed 1 night in Apr 2024

4/10 Poor

Almaz

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is clean. However it took me 45 minutes to check in they only had two front desk clerks scheduled on a very busy day:( The bell men aren’t customer friendly at all! All they care about it their tips!!!
Stayed 1 night in Apr 2024

4/10 Poor

Huijing

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Ann

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Upon checkin we were told the Bell Hop would get our bags and he did not. He actually went to the car behind us. When we pulled up he did ask if we needed help and i said yes but I was going to check in and my husband who was driving would get the bags out. I checked in early and the room was not ready and the front desk staff (whom I won’t name bc I’m not like that even though he was rude) told me that we could leave our bags on the closet by the front and that he would call us when our room was ready. After a very hard few hours of being out and about (dealing with personal issues) we arrived back at the hotel to get our bags and key. The same employee wanted to argue with me about the fact our bags had been checked in and we had the check in tags. They had not give us any. In fact when I brought the bags in by myself (no help from the front bell hop). The employee told me just to leave them. Then argued with me when we picked up that he had given me red tags. Until he walked out and looked at our bags and realized there were no tags. I then told him that he also was supposed to call and let us know our room was ready. I which he said well maybe it isn’t. I responded that that it’s 6p and it should be. I did call him boo because just what I do and over and over again he told me his name!! I am not rude enough to mention that here bc that is just not me. The pool was gross. No towels. And they tee piled up dirty. We didn’t even have one for the kids to dry on. I have pics
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels we’ve stayed in Baltimore. The breakfast, especially the omelettes were delicious. The cleanliness and overall aura of the hotel was perfect.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the necessities. Inner Harbor events and amenities are right across the street.
Stayed 1 night in Apr 2024

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Zarine

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2024

4/10 Poor

Kristen, Quinton

Travelled with family and small children
Liked: Staff & service
Noisy, unruly people at pool, shooting (17yo killed) on door step of the hotel. Staff was nice and attentive to issues that they could help with but overall the Harbor area seems no longer to be an area I am comfortable taking my kids.
Stayed 2 nights in Mar 2024

8/10 Good

Hope B

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Our bathroom did not have soap or shampoo. There we a big roach in our bathroom. The parking was difficult to keep adding time for the car and more expensive than I was told.
Stayed 1 night in Apr 2024

8/10 Good

Preshaunt

Liked: Cleanliness, staff & service, property conditions & facilities
It'll be top tier if they offer breakfast. Everything else was great, the cleanliness and location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stacia

Stayed 1 night in Apr 2024

10/10 Excellent

Rosalie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kayla

Business traveller, Travelled with partner
The beds were amazing
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Katiusca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the inner harbor area. We were close to many attractions including dining options. The room was spacious and clean. The pool was smaller than we anticipated. Overall, we enjoyed our stay.
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Liked: Cleanliness, property conditions & facilities
Fun!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerard

Liked: Cleanliness, staff & service, property conditions & facilities
This place was very clean with beautiful rooms. Staff was more than exceptional and the views were excellent. Hallways are a bit long getting to your room but well worth the walk.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth, Bristow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice view of the harbor. Lots of police and security present. Had a lot of motorcycle groups ride down the road doing wheelies and moving between traffic and I think the police came to encourage them to go elsewhere.
Stayed 1 night in Apr 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Phillip, Camas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this property. The location was convenient and I felt safe in a city I was visiting alone for the first time. Dining, entertainment, and shopping options in walking distance. The staff was friendly and helpful Big shout out and thank you to Derrick (Bellman/Valet) who was extremely nice and friendly. He helped me with storing my luggage for a few hours before my departure. If I visit Baltimore again in the future, will return to the Renaissance Baltimore Harborplace Hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

jacqueline

Travelled with family
Liked: Amenities
Beautiful
Stayed 2 nights in Apr 2024

10/10 Excellent

Kamiah Sischel

Stayed 3 nights in Apr 2024