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Reviews of Renaissance Baltimore Harborplace Hotel

4 out of 5
Renaissance Baltimore Harborplace Hotel
202 E Pratt St, Baltimore, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 1174 out of 2084 reviews" "
Rating 8 - Good. 473 out of 2084 reviews" "
Rating 6 - Okay. 207 out of 2084 reviews" "
Rating 4 - Poor. 120 out of 2084 reviews" "
Rating 2 - Terrible. 110 out of 2084 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nakishia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff needs to do better with guest request, I made a request for extra blanket and it never came.
Stayed 2 nights in Apr 2024

8/10 Good

Thomas James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. Very friendly. I didn't like how far I had to walk from the elevators to my room. It was the longest walk I think I have ever had in one hotel ever.
Stayed 2 nights in May 2024

8/10 Good

Jeanene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing place to stay. Across the street from the inner harbor. Everyone was extremely helpful and very nice. The bathroom supplies were empty shampoo/ soap. Not necessarily what you look for until you need it. The club room was empty except for a couple of drinks and we missed breakfast and there was nothing to eat. Besides those couple of issues it was a great place and a great time!
Stayed 1 night in May 2024

10/10 Excellent

Eli, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location for the price
Stayed 1 night in May 2024

10/10 Excellent

Melanie

Liked: Cleanliness, property conditions & facilities
Excellent location… busy time during our stay…. Staff that we encountered were flat or frustrated when approached for help
Stayed 1 night in May 2024

4/10 Poor

dawn, Ruther Glen

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has so much potential because it is a Marriott hotel situated across the street from the Inner Harbor. Keep your expectations low until the staff gains some professionalism and is trained that guests are paying for hospitality, not rudeness or attitude. Upon our arrival, we were told that we had to pay for valet parking, but when he realized that we were paying guests, his tune changed and he told us where to park, etc. Hustle much? We arrived early, but Kiki at the Bon Voyage desk was ripe with attitude when telling me (and other guests) that check-in was at 4p. There was literally no exception to this rule, even though families with young kids were lining up at the front desk 15-30 minutes before 4p. The rugs and sofas in the lobby were filthy. The room was comfortable, but the sink drain was extremely slow draining and the toilet paper holder was barely hanging on. We are grateful this property allows pets, yet the green areas for the pets' relief needed mowing and sanitary clean up. Lastly, I noticed that the charges on my credit card did not align to Expedia's online rate including tax. When I asked the guy at the front desk, he seemed bothered, and incorrectly said it was incidentals that will be removed from my account at departure. His laziness and lack of helpfulness caused me to have to contact Marriott and Expedia. The restaurant staff were the only friendly and helpful people that we encountered. Keep expectations low and you'll be fine
Stayed 1 night in May 2024

10/10 Excellent

Michelle, CONCORD

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it’s easy access to everything from dining to shopping!! Everytime I come back to my hometown to visit, I stay here
Stayed 1 night in May 2024

10/10 Excellent

Tinashe

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
All good
Stayed 1 night in May 2024

4/10 Poor

JOSE

Liked: Cleanliness
Disliked: Staff & service, amenities
The staff unlike
Stayed 1 night in May 2024
Response from Renaissance Harborplace Baltimore Hotel on 16 May 2024
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I am confident that these necessary steps will ensure your experience of was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

4/10 Poor

Yan

Travelled with family and small children
Disliked: Cleanliness, amenities
Great location, but hotel itself was not clean. The pool was filthy and disgusting. There is no bathroom or changing room in the pool area. One elevator to which you have to walk for 5 minutes just to go up or down.
Stayed 1 night in May 2024
Response from Renaissance Harborplace Baltimore Hotel on 11 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
$35 per night parking. Not able to get cart myself had to have bellhop accompany me for a tip.
Stayed 1 night in May 2024

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was good but can be better. Had to pay fee for almost everything.
Stayed 1 night in May 2024

10/10 Excellent

Giiyi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the place, I totally recommend this place
Stayed 2 nights in May 2024

8/10 Good

Malcolm, North Chesterfield

Business traveller
Liked: Cleanliness
This property has very knowledgeable and cordial security staff. The other areas of hotel services and facilities were basic but okay.
Stayed 2 nights in May 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff and clean rooms
Stayed 1 night in May 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, convenient location.
Stayed 2 nights in May 2024

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Convent and helpful staff
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed! Staff was so nice and view was beautiful!
Stayed 1 night in May 2024

10/10 Excellent

Bridgetta

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024

2/10 Terrible

Chun, New Hyde Park

Travelled with family and small children
Disliked: Staff & service, amenities
Front desk staff has terrible attitude. I don't know how they are even hired for a "hospitality" role. They oversold rooms and switched our room type without even mentioning to us. We only found out when we got to the room and found a single bed instead of two. Pool water is very cloudy.
Stayed 3 nights in Apr 2024
Response from Renaissance Harborplace Baltimore Hotel on 3 May 2024
Dear Chun,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Paul

Disliked: Staff & service
The main issue at this hotel is overbooking. I had a reservation. They had my money. They made me wait for 2.5 hours in the lobby and I still had to ask for a room. I overheard the manager yelling at someone who was demanding his room so I saw no point in talking to him. Every time I wanted on line, they said 45 mins to an hour and the manager will call me when my room was ready. They almost gave me a room w a Murphy bed but it was scooped up before she could give it to me. I finally got a room but it spoiled my night. I will never stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Renaissance Harborplace Baltimore Hotel on 3 May 2024
Dear Paul,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Zeslyn, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great location. Staff at the front desk were friendly and helpful. Be sure to turn off alarm clock if you are not getting up early (6 am). It was a nuance trying to turn it off. Hallways can be loud.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in May 2024

4/10 Poor

Melinda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024

8/10 Good

Gerard

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check I was a nightmare. First, denied access because traveler name on reservation was my wife’s, who could not come. I had printed Expedia confirmation email in my name, though not listed as the traveler. Told by hotel wife had to call their number to add my name. She called. Nope. 3rd party reservation so we had to make name change through Expedia ( not the easiest to access a human by phone BTW). After wasting an hour to get name added, returned to front desk. “We don’t have a 2 Queen room for you”. What? Reserved and prepaid almost 3 months ago, and it’s now 2pm. Don’t tell me all your 2 queens are gone. I’m traveling with adult daughter, and didn’t pay to sleep on a roll-away. After putting up another stink, suddenly a 2 queen room appeared, but I had to wait until 4pm to access. I can only imagine I was given this treatment because room was booked through Expedia rather than Bonvoy site. Beware.
Stayed 3 nights in Apr 2024
Response from Renaissance Harborplace Baltimore Hotel on 3 May 2024
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, I have given back the 10,000 points and you should see it in a few days. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 Poor

John Ricard

Disliked: Staff & service, amenities, property conditions & facilities
I hate that i had to go all the way at the lobby form the 8th floor to warm up my food . No microwave in the room .No complimentary whatsoever. They were being shady because i booked my stay with a 3rd party . Smh !!
Stayed 3 nights in Apr 2024
Response from Renaissance Harborplace Baltimore Hotel on 16 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Laura

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Ugh. Had a terrible experience here. I am sincerely shocked by how many ways in which it was a total fail. The hotel has a terrible design, and was very dingy. Our room’s window did not face outside! Rather, it overlooked a dismal atrium with ballrooms. This meant that the already bleak room was dark and claustrophobic. It also meant that the wedding being held kept us up past midnight, and we had an early morning the following day. Nearly all of the staff was rude and went out of their way to not be helpful. Our room wasn’t properly stocked with basic amenities. There were no working ice machines to be found. An elevator was out, and we waited ridiculously long periods of time for one to arrive. Throughout our 3 days, we continued to be surprised by the constant stream of unpleasantness. The only saving grace was the location.
Stayed 3 nights in Apr 2024
Response from Renaissance Harborplace Baltimore Hotel on 16 May 2024
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I am confident that these necessary steps will ensure your experience of was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Krystal

Travelled with family
Liked: Staff & service, amenities
Enjoyed my experience at this hotel manager is amazing
Stayed 1 night in Jan 2024

6/10 Okay

Arica

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
M my key card didn't work and I had to go to the front desk at least a good two or three times to be assigned to two or three different rooms and then the guy at the front desk had to actually walk me to my door for the last run and he also was like oh this is the only time that the key card did not work it was an inconvenience I was tired I was ready to go to sleep I just work 16 hours it was a complete inconvenience those hallways are not a short walk to the front desk I was ready for bed
Stayed 1 night in Apr 2024

2/10 Terrible

Jonathan

Stayed 1 night in Apr 2024

10/10 Excellent

rossana

Stayed 3 nights in Feb 2024

2/10 Terrible

john

Stayed 1 night in Apr 2024

10/10 Excellent

Feven

Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in took over an hour. Elevators took forever to get on the line was huge. The walkfrom the elevator was unacceptable
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Property conditions & facilities
Very pleasant
Stayed 2 nights in Apr 2024

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service
Parking is too expensive and there was. I shampoo or soap in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and extremely professional
Stayed 3 nights in Apr 2024

6/10 Okay

Kelly

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Staff & service, amenities
The staff on the property had poor customer service. I was there for a basketball tournament and there was a long wait for check in. Not enough staff. When I was the next one up the person at the counter, decided to take a bathroom break. The food in the nearby areas is terrible and so is their customer service I have never been more disappointed in my life and could not wait to leave Baltimore, Maryland. Male African American bald bartender was serving drinks and it looked like he did not want to be there. I asked for jack and coke and he gave me Pepsi and jack. I asked for a lime several times. Asked him for 1 ice cube in my drink and he gave me several. At one point, the bar was open and no bartender there. I had to go to the 5th floor and that was also closed. Smh.
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Salema

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice size pool, goes up to 7 feet. Hershey candy bars upon arrival. Restaurant in lobby. Parking was convenient. Great location. Will definitely return
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Lacy

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 4 nights in Apr 2024