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Reviews of Roosevelt Inn and Suites Saratoga Springs

2.5 out of 5
Roosevelt Inn and Suites Saratoga Springs
2961 State Route 9, Ballston Spa, NY

Reviews

7.8

Good

Rating 10 - Excellent. 345 out of 1002 reviews" "
Rating 8 - Good. 352 out of 1002 reviews" "
Rating 6 - Okay. 166 out of 1002 reviews" "
Rating 4 - Poor. 83 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly warm and helpful staff! Would definitely return and highly recommended!
Stayed 1 night in May 2024

10/10 Excellent

Allen, Framingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
am breakfast was added treat. Room was comfortable
Stayed 2 nights in May 2024
Response from Mike on 20 May 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

6/10 Okay

Cyril Tommy

Not pleasant
Stayed 3 nights in May 2024
Response from Mike on 20 May 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Franklin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi tub and balcony
Stayed 1 night in May 2024
Response from Mike on 20 May 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Wilfred

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on 20 May 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there were tons of kids there, it was still quiet.
Stayed 1 night in May 2024
Response from Mike on 14 May 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not take showers here. The water comes out brown! I told staff they pretended to not know what i was talking about, but when I told them i have pictures they were aware of the problem and would not offer any type of reimbursement, STAY AWAY !!!
Stayed 2 nights in May 2024
Response from Mike on 14 May 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

2/10 Terrible

James

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very disappointed in my stay. We were there for two nights. On the second night, the room next to us was belligerent and loud. They were obviously arguing, and alcohol was involved. I called the front desk to inform them, and I got a we will talk to them and hung up on. The noise stopped for 20 minutes and then started right back up. We got very little sleep. I contacted the hotel to tell them of my displeasure, and they never got back to me.
Stayed 1 night in May 2024
Response from Mike on 14 May 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot
Stayed 1 night in May 2024
Response from Mike on 14 May 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

4/10 Poor

Deborah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel had a very musty ,mildo odor in the hallways as well as the rooms. Decks need to be replaced as well as the inside needs to be updated. The light breakfast consisted of boiled eggs and day old muffins and bagels. I would not recommend the place to anyone to stay
Stayed 2 nights in Apr 2024
Response from Mike on 3 May 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

8/10 Good

David

Stayed 2 nights in Apr 2024
Response from Mike on 20 May 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

2/10 Terrible

Brad

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Mike on 3 May 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

2/10 Terrible

Grant

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mike on 3 May 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

6/10 Okay

Yakov, Princeton Junction

Stayed 1 night in Apr 2024
Response from Mike on 14 May 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

6/10 Okay

Alexander

Disliked: Property conditions & facilities
very dirty
Stayed 2 nights in Apr 2024
Response from Mike on 15 Apr 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on 15 Apr 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

2/10 Terrible

Brad

Stayed 1 night in Apr 2024
Response from Mike on 8 Apr 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Nataliya

Travelled with group
Hotel is clean, quiet, pool and sauna are in great condition, new towels. SPA services available right on site what is very convenient. Staff is so welcomed and helpful.. will definately stay there again.
Stayed 2 nights in Mar 2024
Response from Mike on 8 Apr 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Sitora

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Amenities
Great servise
Stayed 2 nights in Mar 2024
Response from Mike on 13 Mar 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

2/10 Terrible

Hernan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I went to this Inn and there was nobody at the desk. I waited for at least 20 (maybe 30) minutes. The lobby/reception area look dirty and with a feeling of abandonment. It smells musty and like cigarette. Pretty disgusting overall. When the receptionist finally came in, another customer started to say they wanted a refund because the room was nasty, with brown water coming out of the faucet, and that they found an adult toy in the room. The receptionist suddenly started yelling and screaming at the customer violently. We picked up our stuff and immediately left. I'm only reviewing this because Expedia requested my review, but technically I didn't stay in this place, and never will.
Stayed 1 night in Mar 2024
Response from Mike on 13 Mar 2024
Thank you for your review. We do apologize about the little issue, we have been working on getting that taken care of. We hope to see you on your next to the Saratoga Springs/Lake George area!

6/10 Okay

Marsha

Stayed 1 night in Mar 2024
Response from Mike on 8 Apr 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

joan

Travelled with family
Liked: Cleanliness, staff & service
When we checked in they were kind enough to give us a room next to our family. The food in the restaurant was excellent.
Stayed 1 night in Mar 2024
Response from Mike on 8 Mar 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting historic location
Stayed 1 night in Feb 2024
Response from Mike on 8 Mar 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Showers were gross, and the couch was pretty nasty. Other than that it was ok
Stayed 1 night in Feb 2024
Response from Mike on 27 Feb 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service
I liked the bulk shampoo & shower gel. the bathroom window is nice. Breakfast is in a pleasant room with very good coffee. I wish there had been a rug in front of the door, so we didn't track snow and dirt into the room.
Stayed 2 nights in Feb 2024
Response from Mike on 27 Feb 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

10/10 Excellent

Chanequa

Liked: Cleanliness, staff & service
Great Stay
Stayed 1 night in Feb 2024
Response from Mike on 27 Feb 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mike on 12 Feb 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

10/10 Excellent

Kaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! It's something we were able to cross off our list. The only things that wouldve made it better was having a clock in our room. We celebrated our honeymoon and wanted to keep the phones off but we needed an alarm. And the shower head in room 148 should be replaced because there wasn't much pressure. I have very thick hair so it took a while to wash, condition and rinse it. But overall still very happy with everything else! Massages were amazing. Had the hot tub to ourselves. And the gentleman at the front desk made us waffles even though they closed breakfast early. Definitely going back some day!
Stayed 2 nights in Feb 2024
Response from Mike on 5 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mike on 5 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mike on 5 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Mukhtar, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 🙌! Bath and pool crazy great 👍! We will back again 🙏
Stayed 1 night in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Edwin R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious indoor pool
Stayed 2 nights in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

8/10 Good

Kayla

Liked: Cleanliness, room comfort
Disliked: Staff & service
Cozy and old fashioned
The night staff guy is pretty rude, but he could've just had an off night. The room was awesome! Had to call the service desk from my personal phone because the phone didnt call out which i find odd. had a jacuzzi! Hot tub was nice and clean. Spa facilities were awesome. Couple things like an ice machine and vending were broken. Wehad a very nice stay all around though, cozy and old fashioned
Stayed 2 nights in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew it was a cheap hotel, but I expect clean sheets and towels. Bed spread had stains and towels were not fresh.
Stayed 1 night in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

2/10 Terrible

Braxtyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was eh. Hotel room was average nothing special.
Stayed 2 nights in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

4/10 Poor

Crystal

Disliked: Amenities, property conditions & facilities
This property is a decent distance outside of Saratoga Springs proper, and even from the park itself. It's a motel at best. While my room was no smoking, it had a musty, smoking scent to it. There were only three or so rooms booked in the bank of rooms facing the road, and they placed us all together, so I could hear the race fans who were tailgating outside my window.
Stayed 1 night in Aug 2023
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

8/10 Good

Kiley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back!!!
Stayed 1 night in Dec 2023
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Olexiy

Stayed 1 night in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mike on 1 Feb 2024
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

6/10 Okay

martine

Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelt of cleaning materials covering up cigarette smell had to have the windows open all night in the winter to air the place out
Stayed 1 night in Dec 2023
Response from Mike on 5 Jan 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

2/10 Terrible

Jason

Stayed 1 night in Dec 2023
Response from Mike on 5 Jan 2024
Thank you for the great review and glad you enjoyed your stay! Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Roosevelt Inn & Suites Saratoga Springs is committed to clean rooms and great service!

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Mike on 20 Dec 2023
On behalf of the Roosevelt Inn & Suites Saratoga Springs we would like to thank you for the wonderful compliments you have spoken. It was an absolute pleasure having the guest stay with us. We are pleased you had such a great experience with us, we strive everyday to make this the best hotel in town. We hope we will have the pleasure of seeing you again.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on 13 Dec 2023
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

4/10 Poor

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Upon check in guy behind the counter was rude.. i asked him questions and he had zero clue about anything. Got to the room and it smelled like a swamp, had to clean the shower when i stepped in it it was soft and felt like i was going to fall through it. If i wasn’t running late for my event i would’ve went some place different
Stayed 1 night in Dec 2023
Response from Mike on 13 Dec 2023
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and centrally located and the staff is always very nice and professional.
Stayed 2 nights in Dec 2023
Response from Mike on 13 Dec 2023
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

8/10 Good

Greg, Saratoga Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Mike on 13 Dec 2023
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet place. Hardly anyone else on my floor. Continental breakfast was very adequate for my needs.
Stayed 1 night in Nov 2023
Response from Mike on 13 Dec 2023
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.

10/10 Excellent

Lie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mike on 29 Nov 2023
Thank you for taking time to review and compliment our hotel. We are delighted to hear you had such a great experience while staying with us. We strive to make a positive experience with every stay everyday. We hope you will come to visit us again in the near future.