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Reviews of Villa Mahapala

3.5 out of 5
Villa Mahapala
Jalan Pantai Sindhu, Denpasar, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 87 reviews" "
Rating 8 - Good. 31 out of 87 reviews" "
Rating 6 - Okay. 5 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 3 out of 87 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
First time with private pool villa and love it. Mahapala Villas exceeded our expectations in every way, thank you to all the wonderful staff .
Stayed 4 nights in Apr 2024

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Villa Mahapala at Sanur. Staff were great. Loved our Villa and the main pool area. Also loved the area in the vicinity and enjoyed many great walks, had good dining options and close access to massage spas and markets.
Stayed 8 nights in Mar 2024
Response from Kris (Ms.) on 1 Apr 2024
Hi Mr. Robin & Mrs. Brenda,Thank you very much for your stayed and the review,.we are looking forward to welcoming you back soon.

8/10 Good

Alison

Stayed 5 nights in Mar 2024
Response from Kris (Ms.) on 12 Apr 2024
Dear Mr. Alison,Thank you very much for stay with us and we are waiting you come back again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent ! I loved staying there the best villa I ever been to
Stayed 3 nights in Mar 2024
Response from Kris (Ms.) on 14 Mar 2024
Dear Mrs. Christina,Thank you very much for stayed with us.We are looking forward to welcoming you back :)Best regards,

10/10 Excellent

Brendon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay in a 2 bedroom villa. The staff were amazing and the villa was clean and very well maintained for an ageing property. The setup of the 2 bedroom villa is well suited for 2 couples or a family wanting the privacy of your own pool. The second bedroom has the same fit out with large bathroom and double vanity. Highly recommend this property!
Stayed 2 nights in Jan 2024
Response from Kris (Ms.) on 1 Mar 2024
Dear Mr/s. Brendon,Thank you very much for your stayed with us.We are looking forward to welcoming you back soon :)

10/10 Excellent

lila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hidden gem walking distance to the beach
Absolutely love staying here. It’s a hidden gem close to the beach and all the good restaurants. Clean, a lovely pool in the villa and breakfast served in the villa for even more privacy. Finally the staff are amazing. From check in to housekeeping to the restaurant staff. Always happy and welcoming. Can’t wait to book again.
Stayed 3 nights in Dec 2023
Response from Kris (Ms.) on 1 Mar 2024
Dear Mr/s. Lila,Thank you very much for your stayed with us.We are looking forward to welcoming you back soon :)

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay in Bali, the villas are a one minute walk from the beach! The staff are exceptional, very friendly and kind! The 2 bed room villa was amazing, clean and crisp with a large pool. The breakfast is incredible, served in the villas each morning! They picked us up from the airport, organised a day tour which where all fantastic! If you are looking at this hotel, book it you won't be disappointed!! Thank you to Villa Mahalapa for a great experience!
Response from Kris (Ms.) on 1 Mar 2024
Dear Mr/s. Tony,Thank you very much for your stayed with us.We are looking forward to welcoming you back soon :)

6/10 Okay

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Property was ok , some maintenance and repair was ongoing. Staff were excellent and property was in a good location. Breakfasts were good to have in villa. Villa pool was nice. Our main complaint was air conditioning in room was next to useless, they had maintenance look at it but it was never going to change, wasn’t offered to change room. We come for warm weather but still like a cool room at night. Ran air con 24/7 no difference/ was nicer outside. This may be due to room design ! Paid $110 extra for 7pm checkout/ probably should have been given free as compensation!! What hurt was being questioned over a missing tea spoon.
Stayed 9 nights in Nov 2023
Response from Kris (Ms.) on 1 Mar 2024
Dear Mr/s. Darren,Thank you very much for your stayed with us.We are looking forward to welcoming you back soon :)

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Kris (Ms.) on 1 Mar 2024
Dear Mr/s. Andrew,Thank you very much for your stayed with us.We are looking forward to welcoming you back soon :)

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place, so convenient to everything. The pool was beautiful, the beds so comfortable and the staff were fantastic
Stayed 4 nights in Nov 2023
Response from ita on 15 Nov 2023
Dear Mrs. Melinda, Thank you for your feedback, your feedback is so important for us. We are looking forward to welcoming you in the nearing future

8/10 Good

Louise Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at Mahapala and it didn’t disappoint The staff were exceptionally helpful
Stayed 10 nights in Oct 2023
Response from ita on 23 Oct 2023
Thank you for your feedback, we are looking forward to welcoming you again

10/10 Excellent

Adam Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saperb!
Stayed 10 nights in Oct 2023
Response from ita on 16 Oct 2023
Thank you for your feedback, we are looking forward to welcoming you in the nearing future

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Villa Mahapala, staff were friendly and helpful. Villas are lovely, enjoyed the use of our own pool, plus the main pool. It was a nice touch being able to have breakfast in the villa. There are also in a really nice setting. Close to beach, restaurants and bars. Will definitely return
Stayed 15 nights in Aug 2023
Response from ita on 6 Sept 2023
Dear Amanda, Thank you for your kind feedback, we are looking forward to welcoming you in the nearing future

10/10 Excellent

Paul

Stayed 5 nights in Aug 2023
Response from ita on 6 Sept 2023
Dear Paul, Thank you for your kind feedback, we are looking forward to welcoming you in the nearing future

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,comfy beds,good breakfast,good main pool and plunge pool.
Stayed 10 nights in Jul 2023
Response from ita on 9 Aug 2023
Dear Warren, Thank you for your kind feedback, we are so happy to having you stay with us, and we are looking forward to welcoming you in the nearing future

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Balinese Pool Villa
5th time staying here and can not fault it. Very comfortable bed with a bed topper. Pool was crystal clear. Love the high timber and thatch ceiling and so much timber. Very Balinese theme and NOT sterile and concrete walls. Staff are all amazing, friendly and professional. Very close to the beach and amazing restaurants. Only bad thing about Mahapala is leaving and waiting to come back for the next time. Love this place like it is home
Stayed 6 nights in Jul 2023
Response from ita on 31 Jul 2023
Dear karen, Thank you for stayed at our place, we are looking forward to welcoming you in the nearing future

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from ita on 20 Jul 2023
Thank you for your kind feedback, we are looking forward to welcoming you again

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved Villa Mahapala Villas are beautiful they have everything you need and are tastefully decorated Outdoor pool in villa is nice to hop into on a hot day Outdoor dining area was lovely with dining table chairs lounge and lounge beds for pool Breakfast was one of the best we have had in Bali really really nice and a great choice to choose from Staff are a credit to Management they really looked after us from checking to checkout Close to beach, shopping and restaurants This is a great location here to everything Main outdoor pool is large and great for swimming Nice restaurant and gym here as well Would definitely recommend We will return
Stayed 3 nights in Jun 2023
Response from ita on 3 Jul 2023
thank you for stayed with us, we are looking forward to welcoming you again

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from ita on 30 May 2023
Dear Mr/Mrs. Colin, Thank you for your amazing feedback and stayed with us, we are looking forward to have your coming in the nearing future

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed 4 nights in a 2 bedroom pool villa at Mahapala. Could not fault it at all and will definitely return. Just loved everything about this property. Staff so helpful, villas beautiful, private pool fabulous and kept so clean each day, breakfast good, resort main pool is fabulous and its jacuzzi awesome. Just a 1 minute walk to the beach is so handy, shopping handy at both Baruna Beach market and Sindhu Beach market, or easy to walk up to Jl.D Tamblingan (we actually cut through one of the beachfront resorts up to the street - was quicker than walking up Jl. Sindhu). An abundance of cafes and dining options abound along the beachfront with easy access by the newly upgraded double pathway. A fabulous stay - wish it could've been longer.
Stayed 3 nights in May 2023
Response from ita on 19 May 2023
Dear Mr/Mrs. Louise, Thank you for stayed with us and your amazing feedbackWe are looking forward to welcoming you in the nearing futureManagement

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Ita on 27 Mar 2023
Dear Mr/Mrs. Christian, Thank you for your amazing feedback, and thank you for stayed with us, we are looking forward to welcoming you in the nearing future

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach. Good food choices nearby. No onsite facilities at time of stay but soon to open.
Stayed 4 nights in Jun 2022
Response from Kris Sentana (Ms.) on 19 Jul 2022
Dear Mr. Peter, Thank you very much for your stayed with us. We are looking forward to welcoming you back :) Best regrads,

6/10 Okay

Ursh, Pensacola

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
In short, the resort is dirty and hasn’t been properly cleaned in ages. We had old water in our ice container from previous guest. Among other things
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, the villa was just what we were after. The wifi was a bit poor in our villa but that didn’t bother us too much. It’s in a great location, close to so many amazing restaurants and very close to the beach. The staff are as friendly as they come and would do anything to help you enjoy your stay.
Stayed 7 nights in Aug 2019

8/10 Good

Eugenia, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are excellent and up to a very good standard. The overall atmosphere is very good, the reception is a bit shabby and is not matching the villas and other facilities standard. The logo seems very local while the facilities are more international. It felt that Villa Mahapala caters to Chinese guests rather than international guests.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Great staff
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Very close to restaurants on edge of beach. We didn’t quite understand the need to pre order breakfast each evening? Would stay again even though property is a bit run down.
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Mar 2019

4/10 Poor

Anja

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Villa Mahapala - Not on the recommendation list
The reviews are really mixed about Villa Mahapala and I was hoping the better ones were more accurate. Overall very disappointing given how expensive this was. The rooms are very tired and for the price the linen felt unclean, towels had holes in them, the shower stopped working on the last day and the level of care was really low. No turn down service and had to ask repeatedly for the basics. No glasses, menus or bottle opener in the room. Bath blocked and toilet stopped working while I was there. The staff try however I wouldn’t recommend to anyone.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would visit again
Great private villas with private pool villas almost due for an update. lovely main pool, handy position to beach & restaurants, would visit again
Stayed 7 nights in Sep 2018

8/10 Good

Terry, Hervey Bay Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allens from Hervey Bay
We loved the Mahapala Villas. Would hoghly recommend. Great feed across the road at Warung Sports with ice cold Bintang. Say Hi to Carolyn and Wayann. Great food and the best Aussie toilet in Bali 👍
Stayed 10 nights in Aug 2018

8/10 Good

Chris, Perth WA

Liked: Cleanliness, property conditions & facilities, room comfort
Great location very close to beach. Didn’t seem to be anyone in charge lots of young and junior staff.
Stayed 5 nights in Jun 2018

8/10 Good

Maree, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Privacy
Overall we were happy at the Mahapala. The room was big and spacious, bathroom was great with door direct to pool, outside shower loved it. The villa was great, my only concern was there was no directory for phone numbers for reception, restaurant etc. So if we wanted anything we would have to walk up to reception or restaurant. They need to add bottle opener to villa. It was a pleasant stay. Would recommend.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice villa close to beach and very quiet
Nice villa the ones at the back are very quiet staff are wonderful breakfast in villa was great but the crockery needs replacing
Stayed 11 nights in Oct 2017
Response from AL on 14 Nov 2017
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at Villa Mahapala :)

8/10 Good

Jennine, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of luxury
With a few minor tweaks around how the service works, this villa and complex could be amazing. Nothing specific to complain about, but just little things that would enhance the overall experience. (Don't worry, I will send them an email with suggestions ;p). I had an excellent holiday, made special by the awesome staff of Mahapala.
Stayed 10 nights in Oct 2017
Response from AL on 14 Nov 2017
Dear Ms. Jennine, Thank you for your valuable feedback. We will try our best to improve our facilities and service in the future and with regard to you email. We will definitely reply to you as soon as possible. We have forwarded the messages and suggestion to all the related department and it is our hope that you will see the improvement in your next holidays visit to Villa Mahapala. Thank you very much for staying with us. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great villa to stay at close to the shops and markets. The staff are friendly and helpful. Very great place to relax and enjoy the sunshine.
Stayed 4 nights in Aug 2017
Response from Audrey on 10 Sept 2017
Dear Sir/Madam, Thank you very much for your nice feedback. We really appreciate it. We look forward to welcoming you back in your next trip to Bali.

10/10 Excellent

Chris, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed
This was my 3rd time in Bali and I had never stayed in a villa because I was always at the beach. As this villa is so close to the beach you get the best of both worlds. Much better than staying in a hotel room because you have a private pool that is actually quite big. Very private. Will stay again.
Stayed 3 nights in Aug 2017
Response from Audrey on 10 Sept 2017
Dear Mr. Chris, We really happy to hear that you enjoyed your stay with us. Thank you for choosing Villa Mahapala and we look forward to welcoming you back in your next trip to Bali.

8/10 Good

Mark, Silicon Valley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indeed close to the beach but the beach is a wreak
The villa was twice the size I expected. The plunge pool was twice the size I expected and the Villa experience was our first time and a success. The beach however was filthy and not cool. The street that this hotel is on is not cool. Our taxi got stopped and locals tried to get 5000 Rp. out of us for "parking". The hotel pool is big and ok for laps the hotel food was great but don't book for the beach or the neighborhood. I'm sorry but I won't book again.
Stayed 8 nights in Jul 2017

2/10 Terrible

simbo, WA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a Sham..e...
Lovely location, 2 minutes to the beach and cafe strip. Nice Reception, lovely plants, well laid out just absolutely lacking in any cleanliness/restoration, fixings/decorations, soft furnishings and Management skills, a total lack of care in the Villa, Gazebo (in villa spa area?) and shaded seating area was frightfully unkept. Couldn't use the pool or the Gazebo which was above pool pump, noisey and so dirty, extremely noisy green algae and slimey pool. The revolting stench of damp lingered 24/7 throughout the Villa which was just awful. It's such a terrible shame, the intention was good when designed and built but the consistent lack of care and attention shows throughout. It could be an amazing property, so close to everything, yet lacking pride and passion in all areas behind the Villa doors. Upon sharing our concerns, with the Management, Audrey Lantu listened to us and agreed with us, then went home sick and no Management was available at all.... Expedia cannot find them either?
All the food was amazing here
Stayed 6 nights in Jun 2017

8/10 Good

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stay at Villa Mahapala
good things about Villa Mahapala: -Free breakfast -Fitness Center -Close to the beach -Private pool in your villa Things that need improvement: -The food for breakfast wasn't great. We didn't like that we had to pre order our breakfast the night before. It seemed less fresh doing it this way -no mosquito netting on the beds -One night at 10pm when we were in bed, almost asleep, we got a call from the front desk asking us about our breakfast order. A little too late in my opinion. -The following day we wanted to relax and have a late lunch and planned to go at 9:30am and got a call at 9 reminding us about breakfast. It just seemed pushy. -The pillows were too firm for our liking, but that's just on r opinion. -The front desk staff seemed very impersonal. They were great when we first checked in, but then after that they seemed to lose interest. Also, 2 of the three nights we were there at night all the front desk staff would just be sitting on their phones until I had to say "hello" to get their attention. -we asked about excursions/outings and no one ever got back to us.
Stayed 3 nights in Jun 2017
Dear Ms. Kyla, Thank you for your feedback. We really do appreciate your comments and we will try our best to improve it. We are sorry if our breakfast policy doesn't meet with your expectation. We will discuss regarding this and find a solution for our guests. Especially with the Korean and Japanese Breakfast. Our American and Indonesian Breakfast is actually available every time. We will also do more training for our Front Desk to improve the service. Thank you and hopefully we are able to welcoming you again at Villa Mahapala in the near future. Best regards, Audrey Lantu Operation Manager

10/10 Excellent

BM, Noosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly private villa
We loved Villa Mahapala that much, we extended our stay a further three nights.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private and exclusive villa
Lovely stay in a private villa with great surrounding areas.

8/10 Good

Chris, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Villas.
We had a great family holiday. Staff were very accommodating. It was all pretty easy.

10/10 Excellent

Jamie, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation close to beach
We stayed in villa 101. Staff were incredibly friendly and willing to assist in any way possible. Room was serviced twice a day. Breakfast was delivered on time every morning. The cleaners decorated the room every day with frangipanis and shaped the towels into swans. Everything was clean and the decor made everything feel calm and cozy. I honestly couldn't have asked for anything more!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Great location. Second stay in 12 months. Staff are great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was close to the beach and conveniently located
I thoroughly enjoyed my stay. The Balinese hospitality in famous. This was a quick stay and conviniently located to Benoa Port where I joined a ship for work

10/10 Excellent

Patrick, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded comfort in a great location
We had two very relaxing and enjoyable weeks at the Mahapala. The set up of a small number of private villas with a central pool, restaurant and gym means the property always feels quiet and relaxed and we hardly ever saw anyone using the main pool. Our villa was excellent, very spacious with outdoor lounge/dining, private plunge pool, good size bedroom and outdoor shower to the en-suite bathroom. If you consider this property to be a collection of 'serviced villas' then you get the idea: breakfast brought to you villa daily at a time to suit you, villa cleaned fully every day, bottled water, toiletries, towels etc supplied daily. We had a small fridge that was ample to store additional drinks and the bedroom had effective air conditioning, sound system and flat-screen TV with numerous English language channels (mainly Fox, HBO etc). The staff were excellent: friendly and accommodating and we were asked daily what time we would like breakfast and room cleaning to suit our schedule. In the evening, the turn down service included a 'mossie' spray of the room too! Bali is cheap for food and the in-villa room service prices reflect this too. The included breakfast had a choice of seven cuisines (6 x Asian variants and American) and the American breakfast was enough for lunch too with all the fresh fruit, pastries and cereals. We ate from the dinner menu (in villa) on the first night and the food was excellent and competitively priced. Even the mini bar prices are cheap!

10/10 Excellent

Carole B, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise - Wonderful place to stay.
We stayed at Villa Mahapala for 7 nights July 2014, absolutely loved it. Location - perfect. Villa - fantastic, with delicious breakfast delivered to our Villa. Staff - friendly, helpful, nothing was too much trouble. Whilst staying there, my husband had his birthday, all the staff wished him happy birthday and even made him pancakes with his breakfast, lovely touch! We would definitely stay there again, it was just fabulous. The only negative - they need to supply more sun-loungers near the main swimming pool (6 is not enough)! Thanks Villa Mahapala for a memorable holiday, just wonderful.

8/10 Good

Cathy, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Fading luxury Bali style
This hotel prices itself at the luxury end of the scale. Some things were great - the spaciousness and privacy, the location, and I particularly liked breakfast being delivered to the villa each morning. Some things were not so great - service was patchy and the villas, while still very liveable, are now quite rough around the edges. The wooden blinds for the many windows were dodgy; the sheets, while we could tell they were clean, were very stained. The bathroom, while still very functional, was very tired. Grouting around the bath was gone, the toilet seat was scratched and stained, and the reflective layer on the mirror was peeling. I got a great rate for our stay on Expedia (half price) so was very happy overall, but if I had paid full price I would have been very disappointed. Would I stay again? Yes, definitely, if I got a good discount. No, at the full advertised price.

10/10 Excellent

john, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable, discount off normal rate ; Service: Professional, Courteous; Cleanliness: Pristine; discounted rate made it good value for 5 star accommodation. hotel food was ok, not the best of the holiday but not bad. villas are amazing.