Aerial view

Reviews of Club Bali Family Suites @Legian Beach

3.5 out of 5
Club Bali Family Suites @Legian Beach
Jl. Werkudara 526, Legian, Bali

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 126 reviews" "
Rating 8 - Good. 50 out of 126 reviews" "
Rating 6 - Okay. 29 out of 126 reviews" "
Rating 4 - Poor. 9 out of 126 reviews" "
Rating 2 - Terrible. 8 out of 126 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

richard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this motel, first time using 2 bedroom suite, was great and good price. Overall site is not westernised, its very bali. Give location a try. Beach is 2 minute walk from motel pool. Staff are fantastic. Plenty of stores and restaurants in the area
Stayed 4 nights in Feb 2024
Response from Filman on 28 Feb 2024
Dear Mr.Tomkins.Thank you for being great customer ,we were glad anytime to welcome you back to our place and we hope that you and family always stay happy and healthy.Kind RegardManagement

4/10 Poor

Calderon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Management on 28 Dec 2023
Dear Mr. CalderonLet us deeply apologize for inconvenience happen while your ,we do understand and let us fix it and hopefully we will still seeing you in the future,for better stays in here.Also we will organized actual info and erase those not actual in our property.

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service
The Water pressure was non existant in the showers, its a joke the water pressure, ( not hard to add a pump inline to push water) the toilet had to be repaired twice in 4 days as it continued to drip and needed a new cistern ( that never happened) was still leaking when we left
Stayed 5 nights in Oct 2023
Response from Management on 24 Oct 2023
Dear Mr.PanczykOn behalf of management we do deeply apologize for uncomfortable happened of water pressure in your toilet ,we will straight away addressed this issue and thanks you for staying with us ,looking forward to see back in here.RegardsManagement

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we just had 10 days at Club Bali and have to say it is a great place to stay, huge 2 bedroom apartment on high floor we even had sea views ,the staff were lovely very helpful especially Sriasih from the moment she greeted us to the time we checked out she was happy to help with anything we needed a big thankyou to her for making our stay even better .We would definitely recommend staying here
Stayed 9 nights in Oct 2023
Response from Filman on 13 Oct 2023
Dear Ms.RebeccaWe are glad to have your Good review ,hopefully we wiil see you again and make more better while your next visit here.RegardsManagement

2/10 Terrible

Kevin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Club Bali is situated within the beautiful grounds of the The Jayakarta Hotel. However, it would be in the interests of Expedia to restrict its accomodation options to those that meet a minimum standard of 2/3 stars.
Stayed 9 nights in Sep 2023
Response from Management on 29 Sept 2023
Greetings Mr.Kevin we do Apologize in you uncomfortable experience in our hotel,if i might know what was a cause for it while you are staying here.so we might address on it.

2/10 Terrible

Glen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me double . It was filthy
Stayed 5 nights in Aug 2023
Response from Management on 8 Sept 2023
Dear SirWe ve apologize this happened but we ve met in direct and explain in detail,because your booking under other travel agent until we ve found from expedia,and directly also we let you know ,we have communicate with expedia to refund your payment.Thanks you Hope to you next

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected. Was great that we could stay a couple hours later at a minimal cost
Stayed 6 nights in Dec 2019
Response from Narendra on 7 Jan 2020
Dear Value Guest, We would like to thank you for taking the time to write for the review pertaining to your recent visit to our Resort. It gives us great pleasure hearing from you and we are thrilled that we could be of service to ensure your holiday was a truly memorable one. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. The comfort of our guests is of paramount importance to us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to Bali again soon, don't hesitate to contact us. We all look forward to welcoming you and your family back to our resort. Warmest regards, Narendra Ecommerce Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property is old. The photos of the exterior, grassed areas and pools are of another resort. Club Bali family suites has no pools. It has a tiny fish pond at the entrance to reception. This is the closest thing to a pool that it has. Had great difficulty getting a refund and moving to a proper resort
Stayed 9 nights in Nov 2019
Response from Narendra on 7 Jan 2020
Dear Value Guest, Thank you for your detailed feedback pertaining to your recent stay at our resort. It is unfortunate to learn that we could not live up to your expectations on certain aspects. Our team is continuously enhancing the service and facilities therefore your feedback is important. Please rest assured that we will take necessary actions to prevent any such future occurrence. Thank you again for sharing your thoughts and we look forward to welcoming you again on your next visit to Bali Warmest regards, Narendra Ecommerce Manager

6/10 Okay

Bronwyn

Travelled with family
Disliked: Staff & service
Stay at the Jayakarta instead
I contacted the hotel twice via hotels.com, once by email and once by Facebook to ask if the hotel do transfers from the airport and could we please have an infant cot and never received a reply, communication very poor. I could even see they had seen my message on Facebook and just chose not to reply. We arrived late at night and so of course... no infant cot. There also weren’t any towels in our room so we had to ask for them the following morning, but due to the language barrier the housekeeping staff just kept telling us to leave our towels on the floor, which is fine... if we had towels to leave on the floor! So after a 10 minute exchange of feeling like we were accused of stealing towels they finally told us they’d bring some up. It’s an unusual set up where it’s right next to the jayakarta so you use their pool but pay cash for poolside service instead of charging to your room, and when we went to the restaurant the day after we arrived there was this strange moment where they wouldn’t seat us but couldn’t tell us why, it turns out that we had to pay our reception for breakfast and then they’d give us a ticket for us to take to the restaurant (owned by jayakarta) I’m sure we weren’t the first people to make this mistake but instead of telling us what to do, our family of four was just left standing there wondering what the hell was going on. So we just went to the coffee club next door where the service was superb and the wifi free.
Stayed 5 nights in Oct 2019

6/10 Okay

Sean

Liked: Staff & service, room comfort
Disliked: Cleanliness
What out for the extra charges
The Jayakarta Resort is great other than the lack of sun lounges due to selfish people reserving them for extended periods when not at the pool and the ridiculous amount they charge for a Bintang (60,000 Rupiah) - around twice what you pay immediately next to the resort on the beach or street. Even much more than in nice restaurants nearby. The room was tired but about as expected as this isn't 5 star accommodation. Some of the switches on the lamps made me a little nervous. Smelled a little musty but wasn't a big bother. The cleaning left a little to be desired. You could clean you feet, walk around for 5 minutes inside and they would be black again. When our young son unfortunately threw up on the sheets they quickly replaced them, which was much appreciated. Disappointingly on check-out we were hit with a 350,000 Rupiah (approx. $35 AUD) charge as there was a small pink mark on one of the sheets from some wet bathers inadvertently being placed on the sheets. I'm sure some Napisan would have fixed them but there was no point arguing. Left a bad taste in our mouths as we left the room in tidy condition.
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, great location, value for money and clean comfortable rooms. Will be staying again.
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is old and needs a facelift. Some minor improvements would life the rating for sure but overall would happily stay again for the price!
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff, clean rooms, close to everything.
Stayed 7 nights in Jul 2019
Response from Narendra on 2 Aug 2019
Dear Value Guest, Thank you for choosing Club Bali Family Suites @ Legian Beach as your holiday destination in Bali and taking your time to provide the genuine feedback and helpful review from your stay with us. We are delighted to know that you loved your stay with us. Our location is particularly great for all that you have mentioned and we are happy that you made the most of it. As you have indicated, Club Bali Family Suites @ Legian Beach has blessed a fantastic location in Bali, right on the beach, close to Kuta and Seminyak, surrounded by beautiful tropical gardens with myriad options around the resort for our guests. All of our spacious, clean and comfortable One Bedroom Suite (45 sqm), Two Bedroom Suite (90 sqm), and Three Bedroom Suite (105 sqm) offer the best value and great alternatives to standard hotel rooms including a fully-equipped kitchen and all the benefits of beach-front resort facilities making it the ideal choice for family and friends traveling together. Thank you once again. We very much look forward to welcoming you back again in the near future. Please not hesitate to contact me on agentjbrrsvn@clubbali.com if the team or I can be of any assistance until then. Kind regards Narendra Ecommerce Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, clean rooms with everything we wanted.
Stayed 12 nights in Jun 2019
Response from Narendra on 3 Jul 2019
Dear Value Guest, Warmest greeting from Club Bali Family Suites Legian First of all we would like to express our gratitude to your interest to stay with us at Club Bali Family Suites Legian and following to this review we do thank you to your time to write a review regarding our hotel and our big hope that you enjoyed your holiday and have marvelous experience while stay in Bali Please let us know if you require any information and assistance during stay with us Thank you and feel free to enjoy a pleasant stay at Club Bali Family Suites Legian

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Narendra on 3 Jul 2019
Dear Value Guest, Warmest greeting from Club Bali Family Suites Legian First of all we would like to express our gratitude to your interest to stay with us at Club Bali Family Suites Legian and following to this review we do thank you to your time to write a review regarding our hotel and our big hope that you enjoyed your holiday and have marvelous experience while stay in Bali Please let us know if you require any information and assistance during stay with us Thank you and feel free to enjoy a pleasant stay at Club Bali Family Suites Legian

10/10 Excellent

Kerry, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When our flight was cancelled and there were phone issues, they really help with relaying information with Expedia. They also arranged rides for us as needed.
Stayed 7 nights in Jun 2019
Response from Narendra on 3 Jul 2019
Dear Kerry, Warmest greeting from Club Bali Family Suites Legian First of all we would like to express our gratitude to your interest to stay with us at Club Bali Family Suites Legian and following to this review we do thank you to your time to write a review regarding our hotel and our big hope that you enjoyed your holiday and have marvelous experience while stay in Bali Please let us know if you require any information and assistance during stay with us Thank you and feel free to enjoy a pleasant stay at Club Bali Family Suites Legian

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This accommodation is all about best price for central location. Straight off the beach. The accommodation is a great base if you're like us and only need the room to sleep in and shower. The kitchen facilities are a good bonus as well. It also has the advantage of being able to use the pools of the Jayakarta (even though its tough to get a pool side seat).
Stayed 8 nights in Jun 2019
Response from Narendra on 3 Jul 2019
Dear Courtney, Warmest greeting from Club Bali Family Suites Legian First of all we would like to express our gratitude to your interest to stay with us at Club Bali Family Suites Legian and following to this review we do thank you to your time to write a review regarding our hotel and our big hope that you enjoyed your holiday and have marvelous experience while stay in Bali Please let us know if you require any information and assistance during stay with us Thank you and feel free to enjoy a pleasant stay at Club Bali Family Suites Legian

6/10 Okay

shayne

Liked: Cleanliness
Disliked: Staff & service
Bali family stay
This was a great place to be if you like to stay in the hotel area with maybe small kids . The hotel is looked after well but is starting to date abit now . It has entrance to the beach and other enterance is good location to fooderires . Wifi was terrible but they said this was insulated and had technical problems .
Stayed 2 nights in Apr 2019
Response from Narendra on 22 Apr 2019
Dear Shayne, Thank you for choosing Club Bali Family Suites @ Legian Beach as your holiday destination in Bali and taking your time to provide the genuine feedback and helpful review from your stay with us. We are delighted to know that you loved your stay with us. Our location is particularly great for all that you have mentioned and we are happy that you made the most of it. As you have indicated, Club Bali Family Suites @ Legian Beach has blessed a fantastic location in Bali, right on the beach, close to Kuta and Seminyak, surrounded by beautiful tropical gardens with myriad options around the resort for our guests. On behalf of management we do record your information and share with our operational team to solve the issue and we hope this issue would not happening again in future Thank you once again. We very much look forward to welcoming you back again in the near future. Please not hesitate to contact us on agentjbrrsvn@clubbali.com if the team or I can be of any assistance until then. Kind regards Narendra Ecommerce Manager

6/10 Okay

Nicki, Templestowe, Victoria

Travelled with family
Liked: Cleanliness, staff & service
Mostly we loved Club Bali (repeat customers). We know it's older, but could bit use shower in main bathroom without flooding the vanity & floor. Only about 10 jets of water came out. Has to use children's shower. As liquid soap is now provided, a facewasher would come in handy. Wi-fi terrible! Would only stay logged in for approximately 1 minute before you had to log back in again. This was while sitting within 1 meter of the modem. Hopefully these issues get fixed.
Stayed 7 nights in Apr 2019
Response from Narendra on 6 May 2019
Dear Mrs. Nicki, please accept our sincere gratitude and it is our pleasure to greeting and welcoming you again during your holiday to Bali, on behalf of management we do inspect and coordinate all your value review to our management with intensively and we do apologize to any inconvenience experience during your stay at our hotel. this information has been handle with care by our related team and we do create improvement to our hotel service. We hope with this issue would not happened again with you or other guest in future Should you require any information, please feel free to contact us for more assistance. Thank you and look forward to welcoming you again on your next vation Kind regards, Narendra Ecommerce Manager Club Bali Family Suites

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Narendra on 1 Feb 2019
Dear Value Guest, Thank you for your time to write your valuable review during your stay at our property, with your information we would be more than happy to share to all of management and staff, to encourage our hotel service It is our pleasure to welcoming you again on your next holiday to Bali Once again, thank you for trusting our hotel as one of your preferred place to stay Kind Regards, Narendra Club Bali Family Suites

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing. Suites older and in need of refurb. Noisy at night.
Stayed 2 nights in Dec 2018
Response from Narendra on 30 Dec 2018
Dear Value Guest, Thank you and please accept our sincerely apologize to any inconvenience experience you may had during your stay with us and with this value review we do share to our management and improve our quality of service in future, with our property style is originally takes from Balinese style as we hope this would not become issue in future Should you require any information or assistance, please feel free to reach us in future One more time thank you to your value review and we hope we able to welcoming you again on you next vacation to Bali Kind regards, Narendra Club Bali Family Suite

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location but in need of repair and refresh.
Older style but great location on the beach. Bed and pillows were ok. All Linen & towels looked old and discoloured and unclean. We had a two bedroom, two bathroom apartment. Only one bathroom worked from day one when we got there. Toilet was cracked and flooding the bathroom with toilet water and shower tap broken over the shower spa and also flooded the bathroom when used so we couldn’t use. Sad thing was they said our apt was booked it straight after we left so next person checking in would have had that problem also. No offer of a discount for not getting what we paid for either. They Also questioned us about a missing glass from the kitchen which we had no idea what they were talking about as we didn’t take or break any glasses. They made me hand write a letter stating so. Even though good location, I wouldn’t stay there again.
Stayed 5 nights in Oct 2018
Response from Narendra on 13 Dec 2018
Dear Value Guest, Thank you and we do receive your information with well and according to your review has been follow up with hotel management and we hope this situation would not happened again in future. On behalf of the property we highly appreciate with your review as to improve our property service in future and we hope you may have great holiday during your stay in Bali, for sure we would very delight if we able to welcoming you again in future Thank you Kind regards, Narendra

6/10 Okay

Aaron, perth

Liked: Staff & service
the pools and location of this hotel are good as we like the beach
Stayed 4 nights in Oct 2018
Response from Narendra on 16 Oct 2018
Dear Aaron, Thank you for choosing Club Bali Family Suites @ Legian Beach as your holiday destination of choice in Bali as well as providing us with the feedback and the wonderful review from your recent stay. It is always a pleasure to hear how much our guests have enjoyed their stay. As you have indicated, we strive to provide a room that is clean and comfortable at a value conscious price with friendly attentive service which all our friendly and helpful staffs are committed to making your stay both enjoyable and comfortable with their do anything to please attitude. Additionally, our location is particularly great for all that you have mentioned and we are happy that you made the most of it. The resort is conveniently situated at a great beachfront location with great facilities for family including three swimming pools, kids pool, kids club, kids playground, spa & wellness center and surrounded by many restaurants, bars and shops (across the road) with a little walk from the hustle and bustle area (better, quieter) in Legian-Kuta, Bali. We very much look forward to welcoming you back again in the future and please feel free to contact me on agentjbrrsvn@clubbali.com if the team or I can be of any assistance until then. Kind regards, Narendra Ecommerce Manager Club Bali Family Suite

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay, room is clean, staff are helpful and friendly, and the pool area and grounds are beautiful. Thank you
Stayed 9 nights in Aug 2018

6/10 Okay

Kat, Gold Coast

Liked: Staff & service
Close to the beach, pretty good location for shops and a few markets. Our room was quite dark and aircon in the lounge area didnt work very well. Pool area was good and also breakfast. This hotel was just ok but i wouldnt stay again.
Stayed 4 nights in Aug 2018
Response from Narendra on 4 Sept 2018
Dear Mrs. Katrina, Thank you for choosing Club Bali Family Suites @ Legian Beach as your holiday destination of choice in Bali as well as providing us with the feedback and the wonderful review from your recent stay with your family. It is always a pleasure to hear how much our guests have enjoyed their stay. As you have indicated, we strive to provide a room that is clean and comfortable at a value conscious price with friendly attentive service which all our friendly and helpful staffs are committed to making your stay both enjoyable and comfortable with their do anything to please attitude. Following to your additional review, we do allocate and investigate this issue and we hope this situation would not happening again in future. We very much look forward to welcoming you back again in the future. Kind regards, Narendra Ecommerce Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and desperately in need of a full renovation. Some really nasty smells coming from the bathroom areas too.
Stayed 6 nights in Jul 2018
Response from Narendra on 26 Jul 2018
Dear Value Guest, Thank you for trusting our hotel as one of you place to stay during your vacation and we also appreciate to your have your time to write valuable review while staying with us, in this situation we do deeply investigate and concern to your information following to our property and we hope that this would not happened again in future, big our hope to welcoming you at our hotel Should you require any information, please feel free to reach us at ecommerce@clubbali,com One more time thank you and have a great time Kind regards, Narendra Club Bali Family Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly
Enjoyed our stay, room size awesome, clean, and comfortable
Stayed 10 nights in Apr 2018
Response from Narendra on 3 Jul 2018
Dear Value Guest, Thank you to your time to write valuable review while staying at our hotel and we are delighted to know that you loved your stay with us. Our location is particularly great for all that you have mentioned and we are happy that you made the most of it. I shall certainly pass and share on your lovely comments to our staff that will be happy to know that the services rendered were appreciated. Once again, thank you for your feedback, and we look forward to welcoming you back to Club Bali Family Suites @ Legian Beach in the near future. Kind regards, Narendra Club Bali Family Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The staff here are absolutely wonderful and take good care of all your needs
Stayed 16 nights in Apr 2018
Response from Narendra on 24 Apr 2018
Dear Value Guest, Please allow me to express our gratitude and share your value experience while stay with us at Club Bali Family Suites and we hope by these review would encourage our staff to improve our hotel service onward, on behalf of management we do thank you and we hope we are able to welcoming you again on your next visit to Bali Kind regards, Narendra

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
We always enjoy staying at Club Bali. This was our second stay and we will be back again. The rooms are comfortable with all amenities required for a family. The local area is brilliant. So many dining options and close to beach. My only negative is that the rooms with connecting doors aren't very good at keeping sound out. We had another family next to us who were extremely loud and we could hear them til all hours of the morning. Also, wifi is quite poor. This was the same when we stayed 2 years ago and hasn't been improved. This needs to be rectified. It is 2018 after all!
Response from Narendra on 26 Apr 2018
Dear Value Guest, Please allow me to express our gratitude and share your value experience while stay with us at Club Bali Family Suites and we hope by these review would encourage our staff to improve our hotel service onward, please apologize with your inconvenience situation to our WIFI connection, this information has been taking serious care with our related department to solve and our hope that this would not happened to other guest in future on behalf of management we do thank you and we hope we are able to welcoming you again on your next visit to Bali Kind regards, Narendra

8/10 Good

Geoff , Radelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd stay at Club Bali!
Clean, functional and a good space for families. Staff very friendly and eager to please. Great value for money :)
Stayed 7 nights in Aug 2017
Response from Narendra on 29 Aug 2017
Dear Value Guest, Warmest greeting from Club Bali Family Suites @ Legian Beach Please allow us to express our gratitude for your time to write some review during your stay with us and for our improvement we will share your word to all of our staff to give more spirit and keep improve their experience Once again thank you for staying with us and we hope we are able to welcoming you at our hotel on your next holiday to Bali Kind regards, Narendra Club Bali Family Suites Legian

8/10 Good

Johnny, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Family Hotel
Had a wonderful stay here. It older but clean. Family of 4 stayed in a 1 bedroom suite. Walking to the beach directly accessed from property. Hotel is one of several on a large property. Close to restaurants and beach in Legian. Area is fun but not as crazy or full of too many drinks like Kuta. We left a hotel in Kuta to come stay here because the property was better, cheaper and with better access to beach. My cons would be that it is dated and the shower was cramped but these are small things. You get great value for a great price.
Stayed 2 nights in Aug 2017
Response from Narendra on 4 Sept 2017
Dear Johnny, Warmest greeting from Club Bali Family Suites Legian Please allow us to express our gratitude to your kind review while during your stay with us and for sure we will share your experience to all of our staff to encourage them to improve our hotel service. We hope we are able to welcoming you again on your next holiday to Bali Should you have any query, please feel free to contact us at your convenience time Thank you and have nice day Kind regard, Narendra Club Bali Family Suites

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property. Close to beach
Older property but a fantastic deal. Great for families. Property directly on Legian beach. Very clean. Staff helpful. Will come again.
Stayed 2 nights in Aug 2017
Response from Narendra on 20 Aug 2017
Dear John, Thank you and please allow us to express our gratitude and it is our pleasure to receive your great review during your stay with us. For sure we will share your experience to all of our staff and we hope we are able to welcoming you again on your next holiday to Bali Should you have any query, please feel free to contact us for more information Best regards, Narendra Club Bali Family Suites @ Legian Beach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The family suites are looking a bit tired, but were very clean, roomy and comfortable. Definitely value for money in a very handy location close to beach, restaurant and shops.

8/10 Good

Peter, Albany, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, very friendly staff
This is our 3rd stay at this Hotel over 7 years (we have stayed elsewhere in Bali). Although the hotel is a little dated now, it is still a great place to stay. Great location, fabulous staff always cheerful and helpful, good room (we had 2 bedroom apartment) always clean and beds were comfortable. We had the buffet breakfast which was mostly plentiful with a cook standing by to cook eggs and omelettes anyway you like. Pool was inviting, although this time we didn't have the time. Security staff at the gate were always friendly, so we left them with a Bintang each night. All round it was a great stay, and if you need the 2 bed apartment I would highly recommend it for spaciousness and comfort.

6/10 Okay

alana, perth

Liked: Cleanliness, staff & service
Massive room but outdated and loud facilities
The one bedroom suite was massive which was fabulous with children, the room had everything you could need. The swimming pools were very outdated and attracting quite a loud crowd it wasn't very relaxing. the music was on loud all the time with everybody crowding around the pool bar. there was barely any shade around the pool and the main shade was at the end with the noisy pool bar

8/10 Good

Verified traveller

Expensive food and beverages
Beverages very expensive at the pool and not worth drinking there. You can walk 10m across to the beach and get drinks for less than half price. Do not drink at Raymond's bar straight out the front of the jayakarta he is rude and arrogant to customers not drinking enough and taking up his seats. Highly recommend Casanova bar to the right, great people and very knowledgeable about the local area and really helpful.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Older hotel well maintained
We have stayed here many times. Bar prices very expensive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
We stayed in a one bedroom suite, this was great for my family with two kids. The room had everything we needed to be comfortable. It was a little walk to the pool but it was fine. Great location to lots of restaurants and little shops.

4/10 Poor

Naomi, Melbourne

Tired Hotel - Family accommodation only
The hotel is getting old and tired. The plus side is they offer apartments for families. Don't expect any assistance from management. After having our flights cancelled by tigerair and having to re-book at the hotel for a second time after forfeiting our initial accommodation fees, the hotel did not even offer one complimentary breakfast. They were able to re-sell our room from the first booking, keep our accommodation paid on that room and then we paid again. After having been in direct contact with the general manager regarding our re-booking prior to arriving in Bali the hotel did not even have our booking upon arrival ! They finally found a room. Would recommend this hotel as long as you don't plan to spend alot of time within your room or the grounds.

6/10 Okay

Newcastle, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
not as good as I expected
Room was unsatisfactory - did get a new room on request. Staff helpful but a bit dodgy - demanded rupiah for late checkout and no receipt - given our room was not originally up to scratch (broken items and no hot water) I was not happy to pay for late checkout at all but didn't have a choice as our pickup was 6pm. Rooms need upgrade and Jayakarta facilities are looking old and dated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Jan 2017
Dear Value Guest, Warmest greeting from Club Bali Family Suites Legian First of all we would like to express our gratitude to your interest to stay with us at Club Bali Family Suites Legian and following to this review we do thank you to your time to write a review regarding our hotel and our big hope that you enjoyed your holiday and have marvelous experience while stay in Bali Please let us know if you require any information and assistance during stay with us Thank you and feel free to enjoy a pleasant stay at Club Bali Family Suites Legian Kind Regards, Narendra E-commerce Manager

10/10 Excellent

john, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
We have 4 kids and struggled to find something big enough but this place was perfect. Awesome location, great kids pool, friendly staff, hard to fault given the price. We'd definitely go back.
Response from Narendra on 20 Jan 2017
Dear Mr. John, Warmest greeting from Club Bali Family Suites Legian Please accept our sincere gratitude to your interest to stay with us at Club Bali Family Suites Legian and following to this review we do thank you to your time to write a review regarding our hotel and our big hope that you enjoyed your holiday and have marvelous experience while stay in Bali Please let us know if you require any information and assistance during stay with us Thank you and feel free to enjoy a pleasant stay at Club Bali Family Suites Legian Sincere Regards, Narendra E-commerce Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, extremely polite staff, attentive to every need. For a "3.5" star hotel, they are better than alot of the 5 star hotels i have stayed in. Highly recommend staying here for a warm, friendly and relaxing family holiday.
Response from General Manager on 9 Nov 2016
Dear Ms. Nicole, Thank you for spending your time and write a review for our property, and we are very delight that you are enjoyed the stay very much and we would keep improvise our service to you and our other customers, please allow us to welcoming you again on your next holiday to Bali. Please feel free to contact us if there is anything we could do for you in further future Best Regards, Narendra

8/10 Good

christine, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
We had a 1 bedroom apartment with 2 adults and 2 kids. The sofa bed was big enough for a 7 & 10 year old. Bit of a walk to the Jayakarta hotel pools but we didn't mind, may be a bit hard with little one's.
Response from Narendra - Ecommerce Manager on 26 Oct 2016
Dear Christine, Thank you to spend your time for writing and share your experience while stay with us at club Bali Family Suites, and we hope you had wonderful holiday. And it is our pleasure able to welcoming you again at our hotel on next holiday

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to markets and restaurants
Staff were excellent. Location was central to markets, dining and right on the beach. Rooms were clean and spacious. Would be happy to stay again.
Response from General Manager on 26 Oct 2016
Dear Value Guest, Thank you for taking the valuable time to share such a wonderful review of Club Bali Suites Legian and our team member, we are thrilled to hear that you enjoyed your stay with us at Club Bali Suites Legian! As you have mentioned, we are blessed with a great location, only a short stroll to the beach, and our fully furnished One, Two, Three Bedroom Suites offer an ultimate value and great alternative to traditional hotels for families and friends traveling together. We definitely look forward to welcoming you back for a another visit to Club Bali Suites Legian.

6/10 Okay

Donna, nsw australia

A bit dated
Needs a refurbishment. Close to the beach some good restaurants and shops. If you venture out for the day by car it is quicker to walk back to the resort than sit in a cab or car. Kitchen utensils very used and need replacing especially the wok and non stick pan. Overall a reasonable place but definately over priced for bali.
Response from Narendra - Ecommerce Manager on 26 Oct 2016
Dear Donna, Thank you to share and spend your time to write your great experience during stay with us, and we have share this information to our management and make sure to update our property and we make sure to follow up for next future. Once again we do apologize to your inconvenience during your trip

8/10 Good

Alby, South Australia

Liked: Staff & service
Nice Hotel on the Beach but in need of update
Good location, Good Staff & good for the price.............................................................................................................................................................................................................................................
Response from Narendra - Ecommerce Manager on 26 Oct 2016
Dear Alby, Thank you for taking the valuable time to share such a wonderful review of Club Bali Suites Legian and our team member took great delight in ensuring that you have a memorable stay at Club Bali Suites Legian. We are thrilled to hear that you enjoyed your stay with us at Club Bali Suites Legian! As you have mentioned, we are blessed with a great location, only a short stroll to the beach,and great alternative to traditional hotels for families and friends traveling together. We definitely look forward to welcoming you back for a another visit to Club Bali Suites Legian

10/10 Excellent

Mick, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great fun hotel in a great location
Great location, fun pools with great kiosk food or restaurant. Nice cosy rooms for the whole family. 1 Bedroom was a great size for the 4 of us. I have a 5 and 4yo.
Response from Narendra - Ecommerce Manager on 26 Oct 2016
Dear Mick, Thank you for taking the valuable time to share such a wonderful review of Club Bali Suites Legian and our team member took great delight in ensuring that you have a memorable stay at Club Bali Suites Legian. We are thrilled to hear that you enjoyed your stay with us at Club Bali Suites Legian! As you have mentioned, we are blessed with a great location, only a short stroll to the beach,and great alternative to traditional hotels for families and friends traveling together. We definitely look forward to welcoming you back for a another visit to Club Bali Suites Legian