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Reviews of Sheraton Baku Intourist

5 out of 5
Sheraton Baku Intourist
Mikail Useynov Avenue, 51, Baku

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 70 reviews" "
Rating 8 - Good. 23 out of 70 reviews" "
Rating 6 - Okay. 8 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 0 out of 70 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay.
Stayed 3 nights in Jan 2024

6/10 Okay

Jihad, EAST PALO ALTO

Stayed 1 night in Sep 2023

10/10 Excellent

Sergei, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality
Stayed 3 nights in Sep 2023

10/10 Excellent

Marina, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location.
Stayed 4 nights in Aug 2023

8/10 Good

AHMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

Waleed

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The rooms very small and the toilet have bad smell
Stayed 1 night in Nov 2019
Response from Sevda Mammadova on 18 Nov 2019
Dear Mr. Waleed, Thank you for sharing your experience at Intourist Hotel Baku. I would like to sincerely apologize for not meeting your expectations in regards to your overall stay. Once again, thank you for staying at Intourist Hotel Baku, and I look forward to welcome you back on your next trip to Baku. Sincerely, Sevda Mammadova General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and friendly Staff Must stay in when you are in Baku
Stayed 2 nights in Nov 2019
Response from Sevda Mammadova on 6 Nov 2019
Dear Guest, Thank you for staying Intourist Hotel Baku and providing feedback. Looking forward to welcome you back among us soon. Best Regards, Sevda Mammadova

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Extremely good value for money. Location and staff both excellent.
Stayed 7 nights in Oct 2019
Response from Sevda Mammadova on 30 Oct 2019
Dear Guest, Thank you for taking time to provide feedback regarding your recent stay at Intourist Hotel Baku Autograph Collection and looking forward to welcome you back on your next trip to Baku. Best Regards, Sevda Mammadova General Manager

8/10 Good

Mohamed Yousuf

Liked: Cleanliness, staff & service, room comfort
Good stay.. Could have been better!!!
The stay was good.. it could have been better. The interiors of the room need to be taken care of and need to be repaired. The housekeeping was good on some days and okay on few days. In room dining was slow and one time they totally forgot my order but as a nice gesture they gave me free soft drinks. The breakfast was good and staff always helpful. I requested a late checkout by one hour and was denied saying the hotel the full.. which was not. I would prefer other Marriot properties next time for my stay in Baku being a Marriot Bonvoy member.
Stayed 6 nights in Oct 2019
Response from Sevda Mammadova on 17 Oct 2019
Dear Guest, Thank you for taking time to leave feedback about your recent stay at Intourist Hotel Baku. As we pride ourselves in delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for not meeting your expectations during your stay. Thank you for staying at Intourist Hotel Baku, and we hope you choose staying with us again whenever your travel needs bring you back to Baku. Sevda Mammadova General Manager

10/10 Excellent

Mani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Sevda Mammadova on 17 Sept 2019
Dear Mani, Thank you for taking time to provide feedback regarding your recent stay at Intourist Hotel Baku Autograph Collection and looking forward to welcome you back on your next trip to Baku. Best Regards, Sevda Mammadova General Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sevda Mammadova on 1 Sept 2019
Dear Mohamed, Thank you for staying at the Intourist Hotel Baku Autograph Collection and providing feedback. We hope you choose to create more memories with us whenever your travels bring you back to Baku. Sincerely, Sevda Mammadova General Manager

6/10 Okay

Hesham

Travelled with family
Nice view of the seafront. Close to some resturants
Stayed 2 nights in Jul 2019
Response from Sevda Mammadova on 17 Jul 2019
Dear Guest, Thank you for staying in Intourist Hotel Baku Autograph Collection and providing feedback. Looking forward to welcome you back on your next trip to Baku. Best Regards, Sevda Mammadova General Manager

10/10 Excellent

Mazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel
Very stylish hotel with a unique vibe Love the breakfast there too
Stayed 1 night in Jun 2019
Response from Sevda Mammadova on 3 Jul 2019
Dear Guest, Thank you for sharing your experience and staying at the Intourist Hotel Baku Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to Baku. Sincerely, Sevda Mammadova General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Good location and friendly staff.
Stayed 3 nights in Jun 2019
Response from Sevda Mammadova on 17 Jun 2019
Dear Guest, Thank you very much for feedback regarding your recent stay at Intourist Hotel Baku Autograph Collection! Hope to welcome you back among us whenever the travel brings you back to Baku. Sincerely, Sevda Mammadova General Manager

6/10 Okay

Verified traveller

Stayed 4 nights in May 2019
Response from Sevda Mammadova on 17 Jun 2019
Dear Guest, Thank you for sharing your experience at the Intourist Hotel Baku Autograph Collection. As we pride ourselves in delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Could you please be so kind to provide us with detailed feedback. Best Regards, Sevda Mammadova General Manager

10/10 Excellent

Azer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Baku
Stayed 1 night in Apr 2019
Response from Rena Mamedova on 13 May 2019
Dear Azer, Thank you for sharing your experience and staying at the Intourist Hotel Baku Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to Baku.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Best value for money and good service
Stayed 1 night in Nov 2018

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
best hotel in baku
Stayed 2 nights in Nov 2018

10/10 Excellent

Dr Christopher, Czechia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel with great staff
Truly magnificent. The reception, restaurant and management team need particular mention. Nothing was too much trouble for Lala and her team. We'll done all.
Stayed 6 nights in Apr 2018

8/10 Good

Brian, Mayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
baku bay stay
excellent location with good vibe, friendly staff.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The didn't know how to clean room and everyday gives you Excuse. The menu restaurant very small and limited. I disappointment...
Stayed 17 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
They gave me twin bed room while my request is king size bed, the wifi disconnected alot, the breakfast should has more variety, no swimming pool
Stayed 5 nights in Jun 2017

10/10 Excellent

V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Hamza

Liked: Staff & service, room comfort
Nice
Nice

10/10 Excellent

emad, iran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointing
in compare of price,the hotel's services wasnt good.the hotel has no pool!!and u cant invite guests to ur room.i 've had been in boulvard hotel before and everything was wonderful there.Unfortunately,intourist dissapointed me!

8/10 Good

Hash, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is small
Nice location.. friendly staff.. breakfast was ok..
Response from ELSHAN KURBANALIYEV on 28 Feb 2017
Thank you for sharing your experience at the Intourist Hotel Baku Autograph Collection through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Intourist Hotel Baku Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to Baku. Sincerely, ELSHAN KURBANALIYEV General Manager İntourist Hotel Baku, Autograph collection

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Clean, friendly
TV in room has no English news Restaurant menu only focusses on local, no international food

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good traditions
It was good over all

10/10 Excellent

Diane, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel location
We enjoyed our short stay and would have loved to stayed longer but we needed to catch an onward ferry. The staff were extremely helpful and the location ideal.

10/10 Excellent

Chady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing trip to Baku and the hotel was a blast !

10/10 Excellent

Larissa, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay
We enjoyed our stay at this particular hotel, staff was very nice, helpful and polite. The hotel amenities were very to our satisfaction. The bar and buffet are a bit expensive, but we eat in the city anyways. You can enjoy the café lounge with friends even without ordering anything.

10/10 Excellent

Larissa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel was nice and clean, the service was excellent. Everyone around is very helpful. The location is excellent. Walking distance to boulevard. Recommend for families as well as couples.

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nostalgy
A quiet relax. Nice location. Clean room. Original bathroom. A very delicious breakfast!

10/10 Excellent

CAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

ERSIN

Stayed 2 nights in Dec 2023

10/10 Excellent

Mehmet Alp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ümit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good
Stayed 5 nights in Oct 2023

8/10 Good

ipek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tüm personel, özellikle restoran çalışanları, cok güleryüzlü ve misafirperver.
Stayed 3 nights in Oct 2023

10/10 Excellent

ARTURO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Un servicio excepcional.
Stayed 4 nights in Feb 2020
Response from Sevda Mammadova on 3 Mar 2020
Dear Guest, Thank you for staying Intourist Hotel Baku and providing feedback. Looking forward to welcome you back among us soon. Best Regards, Sevda Mammadova General Manager

10/10 Excellent

MOHAMED EL AMINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN BON SÉJOUR TOP HOTEL
Stayed 4 nights in Jan 2020
Response from Sevda Mammadova on 30 Jan 2020
Dear Guest, Thank you for staying Intourist Hotel Baku and providing feedback. Looking forward to welcome you back among us soon. Best Regards, Sevda Mammadova General Manager

10/10 Excellent

MOHAMED EL AMINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Sevda Mammadova on 27 Jan 2020
Dear Guest, Thank you for staying Intourist Hotel Baku and providing feedback. Looking forward to welcome you back among us soon. Best Regards, Sevda Mammadova

8/10 Good

Eissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق جميل ونظيف. الافطار جيد والاطالة جميلة.
Stayed 1 night in Jan 2020
Response from Sevda Mammadova on 27 Jan 2020
Dear Guest, Thank you for staying Intourist Hotel Baku and providing feedback. Looking forward to welcome you back among us soon. Best Regards, Sevda Mammadova

8/10 Good

nadezhda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Sevda Mammadova on 26 Sept 2019
Dear Guest, Thank you for sharing your experience and staying at the Intourist Hotel Baku Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to Baku. Sincerely, Sevda Mammadova General Manager

4/10 Poor

Saleh

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
فندق متوسط
فيه موقف صار لي أثناء إقامتي بالفندق هذا زارني ضيف للغرفة وإذا بالأستقبال يمنع هذا الضيف من الدخول وطلب مني دفع رسوم لزيارة الضيف القادم لي وبمعيتي أتعجب متر هذا الفعل المشين من قبل إدارة الفندق
Stayed 2 nights in Jun 2019
Response from Sevda Mammadova on 17 Jun 2019
Dear Guest, Thank you for sharing your experience at the Intourist Hotel Baku Autograph Collection. As we pride ourselves in delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Kindly be informed that according to hotel policy and procedure, any visitor in the room is charge at the price of 50AZN. In case if guest does not want to pay visitor charge, library and restaurant area can be used for meeting with friends and family. Best Regards, Sevda Mammadova General Manager

8/10 Good

Maarten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Rena Mamedova on 13 May 2019
Dear Maarten, Thank you very much for feedback regarding your recent stay at Intourist Hotel Baku Autograph Collection! Hope to welcome you back among us whenever the travel brings you back to Baku.

8/10 Good

ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مريحة
جيدة جدا
Stayed 1 night in Jan 2019

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

musabbeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق نوعاً ما بعيد عن وسط المدينة.
Stayed 1 night in Dec 2018