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Reviews of Shah Palace Luxury Museum Hotel

4 out of 5
Shah Palace Luxury Museum Hotel
Boyuk Qala Street 47, Baku

Reviews

8.2

Very good

Rating 10 - Excellent. 41 out of 96 reviews" "
Rating 8 - Good. 33 out of 96 reviews" "
Rating 6 - Okay. 14 out of 96 reviews" "
Rating 4 - Poor. 6 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, amenities
They made me wait an hour and a half extra to check in and then a male staff member entered my room without knocking as i was changing. I found the experience unprofessional and concerning.
Stayed 1 night in May 2024

6/10 Okay

TAREQ, Kuwait

Liked: Cleanliness
The view of the room wasn’t good and the furniture too old .
Stayed 4 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, close to old town
Stayed 3 nights in Nov 2023

10/10 Excellent

Victor, Chicago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What an excellent hotel! Incredibly friendly and helpful staff, wonderful location right inside the city gates to the Old City, only steps from wonderful restaurants and shopping. There are amazing sights just blocks from the hotel as well like the Maiden Tower. Stay here if you can!
Stayed 4 nights in Oct 2023
Response from Vafa Rahimova on 6 Nov 2023
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for such brilliant feedback and hope we will have an opportunity to welcome you again in our property.Have a nice day!

6/10 Okay

Elvira

Travelled with family
Disliked: Staff & service
The property is beautiful in a good location. Restaurant is good. Staff have very poor English and service awareness. We had to call multiple times for basic services as toilet paper, pillows.
Stayed 4 nights in Oct 2023
Response from Vafa Rahimova on 6 Nov 2023
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for the feedback.Please accept my sincere apology on behalf of Shah Palace Luxury Museum Hotel. We are so sorry to hear that your experience with the hotel that we delivered did not meet your expectations.Hope we will have an opportunity to welcome you again in our property.Have a nice day!

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shah Palace is an amazing hotel - by far the best on our trip. The staff are extremely helpful and friendly!
Stayed 3 nights in Oct 2023
Response from Vafa Rahimova on 6 Nov 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations.We will be happy to welcome you again in our property!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

8/10 Good

Ilona

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good historical place.
Stayed 2 nights in Jul 2023

10/10 Excellent

Yuichiro, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
This beautiful museum hotel is most convenient to many famous places in Baku. We loved it.
Stayed 14 nights in Jun 2023

8/10 Good

Vagif

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service
The dreaded room 504
I arrived at the hotel a few hours before the standard check in time. I mentioned my gold membership with hotels.com, and that it had sent me a message saying subject to availability I was eligible for an early check-in. The check-in clerk refused to even determine if there was anything available. When I mentioned my gold status and that hotels.com sent me a message advising of a potential early check-in, the clerk abruptly responded by saying "That's not my problem". Upon returning to the hotel at the appointed time, the clerk pettily assigned me to the dreaded 5th floor of the hotel, which was actually in an annex of the hotel and required ttrekking up two long flights of stairs as that floor was not served by an elevator. Worse, I was assigned to a room (504) that faced a parking lot with garbage collection and other neighborhood noises early in the morning. I couldn't get a decent night's sleep the entire visit I was there. The included breakfast was good. Not certainly as good as many other places, but good. The hotel is centrally located in the old city which made logistics very easy. If I hadn't had to encounter such an appallingly rude staff member, I probably would have had a better and more enjoyable stay in Baku.
Stayed 5 nights in May 2023
Response from Shah Palace Team on 14 Jun 2023
Dear Christopher Roehrs,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay.We regret that our check-in process did not meet your expectations, and we apologize for any miscommunication regarding your early check-in request because we did not receive any massages from your side about early check in and we did not confirm it.Regarding the room assignment, we apologize for any inconvenience caused by being located on the 5th floor. But we offered you to change your room on the lower floors and you did not accept it. We appreciate your feedback regarding the noise from the parking lot, and we will take this into consideration for future improvements.We are glad to hear that you enjoyed our breakfast offerings and appreciated our central location in the old city. We value your feedback, and we assure you that we will address the concerns you raised with our staff to ensure a better experience for our guests in the future.Once again, we apologize for the inconveniences you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Shah Palace Hotel team

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff. Charming hotel. Highly recommend
Stayed 9 nights in Apr 2023
Response from Vafa Rahimova on 16 Jun 2023
Dear Guest,Thank you for such positive and pleasant feedback.It was very nice to welcome you.Wish you a great day!

8/10 Good

Hubert

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in a historic building
Shah Palace benefits from a perfect location inside the wall of the Old city. The building itself is quite impressive, with a beautiful central atrium. The room was spacious and fairly well equipped, the bed is very comfortable. The decoration is as seen on the pictures. Breakfast buffet is quite extensive but quite basic, quality is mediocre to my taste. The personnel is kind and tries hard to be very helpful. They have organised restaurant bookings for me ahead of arrival for instance, and helped to reconfirm a flight. But at times, they seem a bit unsure about what needs to be done. All in, a very good experience
Stayed 3 nights in Apr 2023
Response from Vafa Rahimova on 16 Jun 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you.We will improve ourselves for achieving better results. Wish you a great day!

8/10 Good

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
There were issues at check-in as they weren't looking at the right place for my booking. I had to make calls and take roaming charges and eventually the manager could locate. They did allow me early check-in which was great. Front desk staff were amazing and friendly. The hotel is ancient style like the name suggests, but equally very beautiful. Room was nice, clean and spacious. Even food at the hotel was nice despite limited choices. The washroom layout could be better certainly and the water pressure too. Perhaps the washrooms need upgrading now. Location was brilliant, right inside old town and walking distance to everything. Overall, I would highly recommend staying with them.
Stayed 3 nights in Apr 2023
Response from Vafa Rahimova on 16 Jun 2023
Dear Guest,Thank you for such positive feedback.We are sorry for the difficulties you are facing during the check-in procedure.It was very nice to welcome you.All your comments were well noted and we will improve ourselves for achieving better results. Wish you a great day!

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique stay in the heart of the old city. The breakfast buffet was one of the best, with endless options that changed daily. It was clean and the staff were friendly. I would definitely recommend.
Stayed 5 nights in Apr 2023
Response from Vafa Rahimova on 16 Jun 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you. Hope we will have an opportunity to meet you again.Wish you a great day!

6/10 Okay

Phathanaphon

Stayed 1 night in Apr 2023
Response from Vafa Rahimova on 16 Jun 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you. Hope we will have an opportunity to assist you again.Please let us know what actually we should make to improve our service in the future.Wish you a great day!

2/10 Terrible

alla hart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dark unsafe coridors, indifferent employees & management. Dated furniture in cold tasteless rooms!
Stayed 5 nights in Apr 2023

10/10 Excellent

Saeed

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay , nice classic room 209. Only bathtub need some real work. Too high on door is in wrong direction. They need real design engineer to correct the issue. Or replace it with standard shower room.
Stayed 1 night in Feb 2023
Response from Nazakat Suleymanova on 20 Feb 2023
Dear Mr.Saeed,Greetings from Shah Palace Luxury Museum Hotel!Thank you for all your review about your stay. Your recommendations are highly interested by ourside. We'll take into consideration that, bath tubs are not proper way for guests' comfort. Again, we'll be happy if you can choose our hotel on your destination! Sincerely,Nazakat SuleymanovaSales Manager

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a design!
Prize winning design , best location possible, great service, very good food. Will be returning.
Stayed 3 nights in Oct 2022

6/10 Okay

Georgina

Great location but updating required
Spacious rooms but needs updating. Style is very traditional but could do with an added modern twist - big throws and heavy curtains are overwhelming. Shower needs updating. Beautiful lobby that is not used and in the dark! Would make a wonderful place for drinks.
Stayed 2 nights in Oct 2022

10/10 Excellent

Youri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Waseem

Stayed 2 nights in Sep 2022

8/10 Good

CHIRAZ

Liked: Cleanliness, staff & service, amenities
The hotel is very well situated in the old city, surrounded by restaurants, music around in the evening, Bazzar and the view is beautiful. Two negative things, ask not to be in the 5 th floor, internet is not always working and there is no elevator to the 5th floor while there is an elevator up to the fourth floor. The restaurant is a pain to find or to go to if you are on the 5 th floor. You need to take the stairs up to the 3 floor, then take the elevator to the 4 th floor. I would not recommend the 5th floor for elderly people. A good thing, there are tv channels for the news in English and French. Baku is a lovely city. I loved the country. Enjoy it!
Stayed 6 nights in Sep 2022

10/10 Excellent

Elshan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Великолепный отель. Очень понравилось все!! Обязательно вернусь сюда ещё раз!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice cozy hotel in a nice location. Good service.
Stayed 2 nights in Jun 2022
Response from Reservation Department on 20 Jun 2022
Good Day, Dear Guest, Thank you for your feedback! Best Regards, Shah Palace Team.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable stay with helpful staff.
Stayed 2 nights in May 2022
Response from Reservation Department on 20 Jun 2022
Good Day, Dear Guest, Thank you for your feedback! Best Regards, Shah Palace Team.

6/10 Okay

Abdul Rahman

Travelled with group
Disliked: Room comfort
The hotel in quite good location, breakfast was poor, room small for 3 single beds , cost of extra bed was not shown at your site at time of reservation,
Stayed 2 nights in Dec 2021
Response from Irakliy Asatiani. Director of Sales on 18 Jan 2022
Dear Mr Abdul Rahman, Thank you for your message and for the high rating of our location! Our standard twin rooms are comfortable for 2 people. For reservations from 3 people, we would advise you to book the Superior Twin Rooms, which are beautifully designed and have 38 square meters of space. Looking forward to meet you again!

10/10 Excellent

Anwar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding architecture designs.
Stayed 1 night in Nov 2021
Response from Reservation Department on 16 Nov 2021
Many thanks for choosing us! Looking forward to meet you again!

6/10 Okay

Chaia

Liked: Cleanliness, staff & service
Not the best stay 7
The place exelent Close to center My room was noice The spa closed The loby very nice the stafe very good
Stayed 1 night in Oct 2021
Response from Reservation Department on 3 Nov 2021
Dear Guest, Many thanks for your feedback! Looking forward to see you at our hotel again!

10/10 Excellent

Paul, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's no better location than the Shah Palace ... inside "Old Town," near historic sites and good restaurants, walking distance to Bayside Park.
Stayed 2 nights in Sep 2021
Response from Aytaj on 28 Sept 2021
Dear Sir, Thank you for giving us a great rating. We are glad to know that you enjoyed your stay at Shah Palace Hotel Baku! Looking forward to seeing you among our guests again soon! Best Regards, Aytaj Abdullayari Reservations Manager

10/10 Excellent

Kyriakos

Liked: Staff & service, property conditions & facilities
Good Location & Service
The hotel is in a great location and close walking distance to the old town (Nizami Street). The staff were friendly and always happy to help. There were only two (2) main issues which we felt impacted our stay. The first issue was with room cleanliness as during our 5 day/4 night stay, they never changed sheets or ever vacuumed the floor. Also, the room was very warm despite turning heater off with no AC option to stabilize, which we had to resolve by keeping our room windows open. Overall, it’s not a bad place to stay at, but the above needs to be taken into consideration. Thanks KM
Stayed 4 nights in Feb 2020
Response from Shah Palace Hotel team on 2 Mar 2020
Dear Guest, Thank you for your review and feedback. Kindly note that your comments will be passed to the relevant departments accordingly. We hope your next stay with us will be more pleasant.

8/10 Good

Shahab

Travelled with family
Liked: Cleanliness, staff & service
The hotel need to be renovated
Stayed 6 nights in Dec 2019
Response from Shah Palace Hotel team on 26 Dec 2019
Dear Guest, Thank you so much for your kind review and sharing your experience with us! We are always open for any kind of suggestions and offers from our valuable guests, so please do not hesitate to send us your offers and wishes whenever you wish! Looking forward to welcome you again!

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Living in this hotel gives the impression of living in a very ancient historical time. It is characterized by calmness, with a window view to the old city, giving a good feeling as if you were looking at history.
Stayed 7 nights in Dec 2019
Response from Shah Palace Hotel team on 16 Dec 2019
Dear Guest, Thank you so much for your kind review and sharing your experience with us!

10/10 Excellent

Munawar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Shah Palace Hotel team on 27 Nov 2019
Dear guest, Thank you for highest score. Looking forward to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room. Staff couldn't have been more friendly and helpful. Very good breakfast.
Stayed 3 nights in Oct 2019
Response from Shah Palace Hotel team on 24 Oct 2019
Dear Guest, Thank you so much for your kind and sincere review! We are very glad that you enjoyed your stay with us and looking forward to welcome you again!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I wanted to go to the fitness room earlier than 8:00 am when it opens. They refused to allow me to workout earlier than 8:00. Being on a tour one has to be on the road at 9:00. How difficult would it have been to open up the fitness center so I could work out on the bike or elipitical? Not very accommodating to guests. This property is out in a remote area so not many choices for hotels. After returning from a fabulous tour in the mountains, gone for the day, the room was a mess and one of the coffee or teas were replenished. I reported this to the front desk. They listened but never sent someone to rectify the situation.
Stayed 1 night in Oct 2019
Response from Shah Palace Hotel team on 11 Oct 2019
Dear Guest, Thank you for your review and feedback. Kindly note that your comments will be passed to the relevant departments accordingly. We hope your next stay with us will be more pleasant.

8/10 Good

Lana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and helpful. Hotel is beautiful but outdated.
Stayed 2 nights in Sep 2019
Response from Shah Palace Hotel team on 4 Oct 2019
Dear Guest, Thank you so much for such a positive feedback. We are glad to know that you enjoyed your stay and hope to see you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Shah Palace hotel team on 23 Sept 2019
Dear guest, Thank you for your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Shah palace hotel team on 15 Sept 2019
Dear guest, Thank you for your kind review.

8/10 Good

Marianne, New York

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well located hotel just inside the wall of the Old City. The inner courtyard is lovely as is all the decor of the hotel. The staff could certainly be friendlier. The wifi is just hopeless.
Stayed 4 nights in Aug 2019
Response from Shah Palace Hotel team on 28 Aug 2019
Dear Guest, Thank you so much for choosing us and for letting us know your precious feedback about your stay and whole experience. We are trying to improve in this field and hope that your next stay will be full of interesting conversations with our friendly staff!

6/10 Okay

Fahad

Disliked: Cleanliness
It was a good stay but the hotel Facility’s was Poor
Stayed 2 nights in Jul 2019
Response from Shah Palace Hotel team on 4 Aug 2019
Dear Guest, Thank you so much for your review! We are always open for any kind of suggestions and offers from our valuable guests, so please do not hesitate to send us your offers and wishes whenever you wish! Looking forward to welcome you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its Oriental character. Especially the inside lobby was very nice as well as the preserved wells and ancient artifacts found. Good breakfast. friendly staff, nice terrace to sit out in the evening on the street, good ice cream.
Stayed 4 nights in Jul 2019
Response from Shah Palace Hotel team. on 31 Jul 2019
Dear Guest, Thank you so much for your kind review! We are glad that you enjoyed our beautiful hotel and friendly staff. We appreciate your comments and feedback, and would love to welcome you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shah Palace is a beautiful hotel with a large central courtyard, luxurious rooms, great staff and the best location
Stayed 3 nights in Jul 2019
Response from Shah Palace Hotel team on 19 Jul 2019
Dear Guest, Thank you so much for your amazing review! We are happy that you enjoyed your stay with us and looking forward to welcome you again!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location with amazing central courtyard and great staff; good food too
Stayed 7 nights in Jul 2019
Response from Shah Palace Hotel team on 14 Jul 2019
Dear Guest, Thank you so much for your kind and sincere review! We are very glad that you enjoyed your stay with us and looking forward to welcome you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of the old city lye this beautiful exotic hotel
Stayed 5 nights in May 2019
Response from Shah Palace Hotel team on 24 Jun 2019
Dear Guest, Thank you so much for such a positive feedback. We are glad to know that you enjoyed your stay and hope to see you again in the near future. Best regards, Shah Palace Hotel team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
nice are very welcoming and the location is nice. Old city is a must see
Stayed 4 nights in Apr 2019
Response from SHAH PALACE HOTEL TEAM on 30 Apr 2019
Dear Guest, Thank you so much for your kind review and sharing your experience with us! We are always open for any kind of suggestions and offers from our valuable guests, so please do not hesitate to send us your offers and wishes whenever you wish! Looking forward to welcome you again! Best regards, Shah Palace Hotel team.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff and spacious rooms.
Stayed 5 nights in Mar 2019
Response from ORKHAN MAJIDOV on 29 Mar 2019
Dear Guest, Thank you so much for your kind and sincere review! We are very glad that you enjoyed your stay with us and looking forward to welcome you again! Best regards, Shah Palace Hotel team.