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Reviews of Sapphire City Hotel

4.5 out of 5
Sapphire City Hotel
64, Nizami Street, Baku

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 31 reviews" "
Rating 8 - Good. 7 out of 31 reviews" "
Rating 6 - Okay. 4 out of 31 reviews" "
Rating 4 - Poor. 4 out of 31 reviews" "
Rating 2 - Terrible. 3 out of 31 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abdalwahab, Tampa

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
They close all the air condition and they say its all one system and they can’t open it for different room, small room with a tiny window nobody can breath from it, its very bad i had to cancel the other two night and move to a better 5 star hotel, also they is no parking, the staff is bad nobody speak english, we order ice and they deliver it after 45 minutes, the bed was broken, nobody helped us with the bags, no laundry open i called before 6 PM and then they told me the laundry closed, overall the hotel is very bad i dont recommend it to anyone
Stayed 1 night in Dec 2022

10/10 Excellent

Zakhar

Liked: Staff & service
Stayed 7 nights in Apr 2022

10/10 Excellent

Abdulsalam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Room size small Best Location Next room another building and in night they start very high sound music Very very very helpfully cleaning staff
Stayed 7 nights in Feb 2020
Response from Farid Kazimov on 5 Jul 2022
Dear Abdulsalam, We much appreciate your comments regarding your stay at the Sapphire City hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments.

6/10 Okay

Wafaayazk, Dubai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property in terms of location is superb, the room I stayed in opened up to the lively Nizami street. Tastefully furnished, clean and comfortable rooms. However everything that works for this property means nothing when they have a bunch of utterly incompetent, egocentric & inhospitable staff members who quite literally take zero interest in providing basic services to their guests (like a quick & efficient check in) let alone their wellbeing. I stayed at their other property in Bayil for two nights on the same trip, Sapphire City could learn a thing or two about hospitality from that team.
Stayed 1 night in Jan 2020
Response from Murfy on 10 Feb 2020
Dear Guest, We are sorry about inconvenience situation. Your opinions are crucial for our improvement. We are trying to solve all these mentioned problems. Hopefully in your next stay you will not face these kind of issues. With best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotal at 3.00 pm and waited nearly 2 hours before getting access to our rooms
Stayed 8 nights in Jul 2019
Response from Reservation on 20 Sept 2019
Dear Guest, Greetings from Sapphire City Hotel! We do apologies as we couldn't meed you expectations. Best regards, Sapphire City Hotel

10/10 Excellent

jasim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good staff and good service 👌
super good
Stayed 1 night in Mar 2019
Response from Logman Aliyev on 6 Mar 2019
Dear Mr. Moam, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Sapphire City Hotel Baku. Best regards, Logman Aliyev Room Division Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Avery thing
Stayed 4 nights in Dec 2018
Response from Logman Aliyev on 19 Dec 2018
Dear Guest, Greetings from Sapphire City Hotel! Thank You very much for your review and kind feedback about our hotel. It was a pleasure to read you and we expect you to come back to us very soon! Best Regards, Sapphire City Hotel Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2018
Response from Logman on 4 Nov 2018
Dear Guest, We would like to thank you for a kind feedback and for having selected Sapphire City during your stay in Baku. We are pleased to know that you had a great stay with us and our hotel services met your expectations! Should You ever plan to return to Baku it would be a pleasure to welcome you back at the Sapphire Hotel. Best Always, Front Office Manager. Logman Aliyev

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location but very uncomfortable bed. Good service, could have been better from receptionists though.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Pleasant stay, good breakfast. Very kind and service oriented staff.
Stayed 3 nights in Mar 2018

8/10 Good

Ebonyw, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in centre of Baku
Had a great time there. Great location. Family suite was hugh. Wifi good, staff great. Just make sure expedia give you the correct address.

10/10 Excellent

RAUL OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE ATENCION Y UBICACION
REALMENTE MUY BUENA EXPERIENCIA Y MUY BIEN UBICADO
Stayed 4 nights in Oct 2019
Response from Farid Kazimov on 5 Jul 2022
Dear Raul, We much appreciate your comments regarding your stay at the Sapphire City hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments.

4/10 Poor

Verified traveller

Disliked: Room comfort
جيد
المعرف مستهلكة والاسصنصير واحد فقط بطئ وإزعاج من الشباب الموجود في الغرف المجاورة الموقع ممتاز
Stayed 2 nights in Sep 2019
Response from Reservation on 20 Sept 2019
Dear Guest, Greetings from Sapphire City Hotel! We do apologies as we couldn't meed you expectations. Best regards, Sapphire City Hotel

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
日本人宿泊者が比較的に多いと聞いて予約したが、当日チェックインしようとしたら「予約がない」と言い張られました。 結局、急遽自分で別のホテルを予約する始末。 途上国ではよくあることですが、このホテルは予約情報未着の大きなリスクがあります。とてもお勧めできるホテルではありません。
Stayed 4 nights in Jul 2019
Response from Reservation on 20 Sept 2019
Dear Guest, Greetings from Sapphire City Hotel! We do apologies as we couldn't meed you expectations. Best regards, Sapphire City Hotel

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
فندق كثير عليه نجمتين two stars hotel
الفندق لا يصلح للعائلات بسبب وجود غرف شباب قرب العائلات وسماع أصوات مزعجة عند الفجر بسبب وجود فتيات المراقص Not good for family because thy all single in hotel and lasting noise all night
Stayed 7 nights in Jul 2019

10/10 Excellent

Hussin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز لايوجد الا مصعد واحد فقط
Stayed 1 night in Jul 2019

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Осторожнее при оплате
Пытались добавить 18% налога к сумме оплаты, которая была указана на сайте Hotels.com После нескольких минут дебатов оформили по цене сайта.
Stayed 2 nights in May 2019

8/10 Good

nawal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
غرفة باطلاله على مدخنة المطعم
الفندق موقعه جميل ولكن الاطلاله لم تكن على المدينه كما كان مذكور في وصف الغرفه وهي غرفه رقم 100 وقد تم احتساب المبلغ على اساس ما تم ذكره في الموقع .
Stayed 4 nights in Apr 2019
Response from Vafa on 6 Jun 2019
Dear Guest, Thank you very much for taking the time to share your valuable feedback with us. We will try to do our best , to provide you with city view room at your next visit and sorry for for inconvenience. Thank you . Best regards, Vafa Rahimova Reservation and revenue manager

4/10 Poor

Suood

Stayed 3 nights in Apr 2019
Response from Logman Aliyev on 19 Apr 2019
Dear Sir/Madam, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Sapphire City Hotel Baku. Best regards, Logman Aliyev Room Division Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Logman Aliyev on 27 Mar 2019
Dear Sir/Madam, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Sapphire City Hotel Baku. Best regards, Logman Aliyev Room Division Manager

4/10 Poor

Tareq

Disliked: Property conditions & facilities, room comfort
سيئ ولا انصح به ولكن موقعه والفطار ممتازين
الغرف بعضها ليس بها نوافذ او تكييف والبعض الاخر نوافذها عاليه عن المستوى الطبيعي
Stayed 3 nights in Feb 2019
Response from Logman Aliyev on 21 Feb 2019
Dear Mr Tareq, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Sapphire City Hotel Baku. Best regards, Logman Aliyev Room Division Manager

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ابوظبي
ممتعه
Stayed 3 nights in Jan 2019
Response from Logman Aliyev on 6 Feb 2019
Dear Mr. Moam, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Sapphire City Hotel Baku. Best regards, Logman Aliyev Room Division Manager

10/10 Excellent

salem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Logman Aliyev on 22 Jan 2019
Dear Mr Salem, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Sapphire City Hotel Baku. Best regards, Logman Aliyev Room Division Manager

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
عدم وجود تكيف وطلاله غير جيدة ومصعد واحد فقط
Stayed 3 nights in Dec 2018
Response from Logman Aliyev on 30 Dec 2018
Dear Hamad, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Sapphire City Hotel Baku. Best regards, Logman Aliyev Room Division Manager

8/10 Good

ST, Japan

Liked: Cleanliness, property conditions & facilities, room comfort
快適に宿泊できるホテルでした。
・場所がイマイチわかり難いがニザミ通り（Nizami Street)の噴水の前です。 ・部屋はきれいで（一人では無駄に）広い、バスタブなし（の部屋でした）。 ・ミネラルウォーター(500mL）×2本/泊もらえました。 ・ミニバー(冷蔵庫）付(の部屋でした）。 ・朝食のメニューは4泊しましたがほぼ同じ。紅茶がおいしかった。 　「Continental Breakfast」とありましたが普通のビュッフェスタイル。 ・ジムがあるということでしたがカギがかかっていて使えませんでした。 ・歯ブラシはありませんでしたがシャンプーとリンスあり。
Stayed 4 nights in Apr 2018

10/10 Excellent

bashiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
БАКУ красавец город
Я коренная Бакинка приехала с друзьями с Израиля. Мы были с 12,03 по 16,03.Гостиница находиться в хорошем месте. Чистая уютная. Хорошие завтраки.Очень отзывчивый персонал. СПАСИБО БОЛЬШОЕ ВСЕМ.
Stayed 4 nights in Mar 2018

10/10 Excellent

mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز
افضل مافي الفندق وجود شطاف الحمام ووسط شارع نظامي
Stayed 1 night in Jan 2018

10/10 Excellent

ELIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bem localizado e com alto padrão de conforto. Único ponto negativo que houve fechamento da academia sem prévio aviso.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Fint hotell midt i byen!
Veldig hjelpsomme på hotellet når vi trengte taxi og kjøpe togbilletter.

6/10 Okay

Verified traveller

Liked: Staff & service
hervorragender Standort, um die Stadt zu erkunden
Das von uns gebuchte Zimmer (delux) stand erst 2 Tage später zur Verfügung. Bis dahin mussten wir uns in einem kleinen Zimmer ohne Fenster aufhalten. Es tropfte im Badezimmer durch die Decke. Man hat sich bei uns entschuldigt und wir wurden einmal zum Essen eingeladen. Um die Umgebung zu erkunden, haben wir an der Rezeption nachgefragt. Es wurde uns ein junger Fahrer vermittelt (kein offizieller Taxifahrer), der uns 2 Tage zu unserer Zufriedenheit durchs Umland chauffiert hat. Allerdings ab dem Abreisetag am Flugplatz hat er begonnen unglaublichen Druck aufzubauen, um zur regulären Bezahlung Geldgeschenke von uns zu bekommen für neue Reifen. Wir haben noch in Deutschland aus der Luft gegriffene Droh-sms erhalten, auf die wir nicht reagiert haben. Vielleicht können wir mit diesem Hinweis andere Gäste schützen.