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Reviews of Point Hotel Baku

4 out of 5
Point Hotel Baku
Kazim Kazimzade Street, 118-560, Baku, GYD

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 46 reviews" "
Rating 8 - Good. 16 out of 46 reviews" "
Rating 6 - Okay. 3 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 3 out of 46 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Asya

Stayed 3 nights in Jul 2023
Response from Point Hotel Baku on 17 Aug 2023
Many Thanks

10/10 Excellent

Zayniddin

Stayed 3 nights in May 2023
Response from Shafiga Yagubzada-Front Office Manager on 16 Jun 2023
Dear Guest,Thank you for staying in Point Hotel Baku.It is nice to see your good review.Hope to see you again in our Hotel.Best Regards,

4/10 Poor

Dmitry

Business traveller
Disliked: Staff & service, room comfort
Poor Quality I Regret Choosing for My Stay
Sure, here's a revised version of your review: This is the first time in my life that I have hated a hotel. My negative experience began on the first day of my stay when I arrived at the hotel and tried to enter my room using a smart card. I had to try 10-15 times before it finally worked. Upon entering the room, I was hit with a wave of heat, and when I tried to turn on the AC, it was not working. When I went to the reception to complain, I was told that the hotel's main AC was only turned on when the manager deemed it necessary and that the air from outside should be sufficient for my needs. To make matters worse, I also found out that my fridge was not working. When I brought it to the attention of the reception, they promised to fix it, but it remained broken throughout my 12-day stay. The bathroom was another issue, as it was filled with mold and there was a water leak from the ceiling in the shower. Even the gym was not up to par, with only one treadmill working and all other fixtures being rusty and stuck. The final straw came when I tried to check out at 6AM to catch my flight. The guys at the reception started telling me that I hadn't paid, which caused a delay of half an hour and almost made me miss my flight. Overall, my experience at this hotel was extremely disappointing and I would not recommend it to anyone.
water leak
mold
mold
old towels
Stayed 12 nights in Apr 2023
Response from Shafiga Yagubzada-Front Office Manager on 12 May 2023
Dear Mr. Dmitry,Thank you very much for your review.We greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you did not have a great experience in our Hotel.We have taken your feedback on board and we will make improvements accordingly.Best Regards,

10/10 Excellent

Malak

Stayed 2 nights in Apr 2023
Response from Point Hotel Baku on 13 Apr 2023
Dear Valuable Guest,Appreciated for staying in Point Hotel Baku.Thank you for sharing your feedback with us.Best Regards,Shafiga Yagubzada

8/10 Good

Haris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Point Baku
Relatively Good place to stay situated at a drive if 10-15 minutes from city center
Stayed 1 night in Jul 2022
Response from Point Hotel Baku on 3 Aug 2022
Dear Guest, Thank you for your feedback. Kind regards,

8/10 Good

Haris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
It was relatively pleasant stay, slightly at a quite place . Helpful friendly staff and spacious rooms.
Stayed 6 nights in Jul 2022
Response from Tamirlan Aliyev on 1 Aug 2022
Dear Guest, Thank you for your feedback. Kind Regards,

8/10 Good

Mohamed

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Worth it
A good hotel , affordable and decent
Stayed 5 nights in Jul 2022
Response from Point Hotel Baku on 18 Jul 2022
Dear Guest, Thank you for your feedback.

8/10 Good

Muhammet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fitness center is limited but everything else was good.
Stayed 3 nights in Sep 2021
Response from Point Hotel Baku on 10 Sept 2021
Dear Guest, Thank you for your feedback. Kind regards,

6/10 Okay

Vered

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Wouldn’t stay again
I spent the first two days without a key to my room. Every time I needed to enter my room, I was forced to go to the reception and to ask the receptionist to come with me and to open my room with his key. They never even said they are sorry about it. The room was pretty dirty, dust everywhere and the overall cleanliness was on a low quality. You cannot lock the room from the inside and I felt unsafe because of it. The restaurant upstairs is good, and the service there is amazing. I loved the restaurant :)
Stayed 3 nights in Aug 2021
Response from Best Regards Jeyhun Musayev on 19 Aug 2021
Hi dear guest we are really sorry about the room key because there was a problem with the computer which is connected to the machine which makes a key,that's why we couldn't make a key,we know it's our mistake and we apologize again dear guest

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2021
Response from Point Hotel Baku on 29 Jun 2021
Dear Guest, Thank you for your review. Kind Regards,

8/10 Good

GIl

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2020
Response from Point Hotel Baku on 11 Feb 2020
Dear Guest, Thank you for your feedback. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Bakhtiyar Shakarov on 8 Jan 2020
Thank you for your feedback

10/10 Excellent

Alissa, Bangkok

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I recommend it. Very nice hotel. Great service. Love it.
Stayed 2 nights in Dec 2019
Response from Point Hotel Management on 6 Jan 2020
Dear Alissa, Thank you for your feedback. Looking forward to see you again in our hotel. Kind Regards,

8/10 Good

Haideh S

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Amazingly it is not a 5 star hotel as mentioned in here. Hotel is clean with easy access to the subway station. Breakfast is mediocre. They got extra charge for cafe latte for 5 manat in breakfast time which is odd for 5 star hotel. Tour from hotel was good and special thanks to Mr. Kamil. Anyhow it is recommended if you are expecting to get a good 3.5 of 4 star hotel in Baku not a 5 star hotel for sure.
Stayed 3 nights in Dec 2019
Response from Point Hotel Management on 6 Jan 2020
Dear Haideh, Thank you for your feedback. Looking forward to see you again in our hotel. Kind Regards,

2/10 Terrible

Altaf, India

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please remove this property from your website ...I don’t know who had given it 5 star ...it is not even 2 star...worst staff do not know anything how to serve guests ..Un professional staff ..did not provide WiFi for 4 days ..confused and lie to guests .. never will recommend..wasted my money ...worst breakfast. Please remove from the website...
Stayed 4 nights in Oct 2019
Response from Elvin Guliyev on 22 Nov 2019
Dear Guest, Please accept our apologizes. Thank you for your feedback. Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay at Point Hotel Baku
My wife and I had a very comfortable stay at Point Hotel Baku, 4 days.for business & pleasure. Very good location, near Baku State University and metro stop(10 minute walk). Staff was extremely friendly and helpful; room was pleasant, large, with a view of the Flame Towers; Breakfast was incredible: buffet style with many, many options. Restaurant on top floor was also really nice with view of the city. Highly recommended and will definitely return and stay here again.
Stayed 4 nights in Oct 2019
Response from Bakhtiyar Shakarov on 21 Oct 2019
Dear Guest, Thank you for you feedback, We are enormously happy that somehow could expect your expectations and made your stay enjoyable and memorable one. Looking forward to host you again in Point Hotel Baku!!

10/10 Excellent

Per Moller, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in Baku
My wife and I stayed at the Qafqaz Point Hotel since we were in Baku for a conference at Baku State University. The hotel is conveniently located in the neighborhood, about a 10-minute walk from the university. It has very large and comfortable rooms, the service of the staff was excellent -- whenever we had any questions, the staff members went out of their way to provide us with assistance. The wifi service was great, the rooms were quiet and good for sleeping. My main suggestion is that the bathrooms could use some better lighting, otherwise the room had everything that we needed. If you want a comfortable place to stay in Baku (away from the center of the city), then this is a very good option.
Stayed 3 nights in May 2018
Response from Bahar Asgarova on 29 Jan 2020
Dear Guest, Thank you for you feedback, We are enormously happy that somehow could expect your expectations and made your stay enjoyable and memorable one. Looking forward to host you again in Point Hotel Baku!!

8/10 Good

Alireza

Liked: Cleanliness, staff & service, room comfort
A good hotel, but it can be better.
It was good hotel and close to bus station, directly can go to city center, old city and 28 Meydani(square). The carpet inside the room had a dirty spot, but the roome and services were clean. I think this hotel is good to stay in Baku, but it is expensive and also it seems 4stars, not a 5 star hotel! Internet in the room was good with high speed, but at the lobby no good with interrupts. All the reception persons were kind and polite, but unfortunately no body knows enough information about the names of bus stations, both close to the hotel and the destinations. In totaly, I surprised about Baku, because of the progress in civilization during 10 years ago until now. Alireza, Iran, Tehran
Stayed 3 nights in May 2018
Response from Bahar Asgarova on 29 Jan 2020
Dear Alireza, Thank you for your feedback! Looking forward to see you next time in Baku. Regards,

2/10 Terrible

Oak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
attitude problems
Qafqaz Point Hotel is rated as a 5 starts, attitude problems and accommodation is 3 starts.
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Credit card conundrum
This hotel could not handle my Chase Bank credit card. They have the little hand-held card machines, and these things could not charge my card for some reason nobody knew why. We tried for 4 days. I called my bank several times to check, so I know the problem was not with my card. Finally I was forced to pay cash. I was quite upset.

10/10 Excellent

akis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I would stay he if I ever return
Excellent couldn't fault anything except one tiny thing TV English language is worldwide needed a UK channel example BBC World news prefer UK channel and more sports channels
Stayed 2 nights in Nov 2017
Response from Qafqaz Point Boutique Hotel on 10 Jan 2018
Dear Guest, We would like to thank you for your review! It is vital to have reviews from our guests because they help us improve the hotel experience of all our guests. We are happy to hear that you expectations have been met and you have had great moments in our hotel. We will be looking forward to welcoming you back to our hotel and making your stay unforgettable! Kind regards, Qafqaz Point Boutique Hotel

8/10 Good

Emre, İstanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean Hotel
It is nice and clean hotel. Hotel staf is so friendly. Just I do not like last day breakfast. It was so poor. When I ask to hotel staf they say, now there are 7 people in hotel and we do not want to prepare big breakfast. (Previous days breakfast was super)

8/10 Good

Hyoni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
방도 넓고 깨끗하고 직원들이 너무 친절해요. 조식 메뉴도 다양한 편입니다. 그렇지만 방으로 담배 냄새가 들어와서 조금 싫었어요.
Stayed 2 nights in Sep 2022
Response from Point Hotel Baku on 21 Sept 2022
Dear Guest,Thank you for your feedback.Kind Regards,

8/10 Good

bilal nail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Tamirlan Aliyev on 3 Sept 2022
Dear Guest,Thank you for your feedback.Kind Regards,

6/10 Okay

Ismail Aysad

Business traveller
Liked: Room comfort
Stayed 3 nights in Jul 2022
Response from Tamirlan Aliyev on 1 Aug 2022
Dear Guest, Thank you for your feedback. Kind Regards,

6/10 Okay

Volkan

Liked: Staff & service, property conditions & facilities
Hotel's buffet breakfast was not fresh. Big double bed is comfortable and clean. The carpet on the room floor had stains and looked not cleaned.Hotel's parking space is not enough. Maybe for 7-8 cars.The staff at the reservation tried to be helpful and friendly.
Stayed 2 nights in Jun 2022
Response from Tamirlan Aliyev on 25 Jun 2022
Dear Guest, Thank you for your feedback. Kind Regards,

8/10 Good

Bekir Can

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel
Türkiye’de wyndham ayarında otel çok geniş odaları temiz ve konforlu
Stayed 3 nights in May 2022
Response from Shafiga Yagubzada on 6 Jun 2022
Sayın Misafirimiz, Sizi Point Hotel Baku-dan selamlıyorum. Güzel yorumlarınız için size derin minnet duyuyoruz. Sizi yeniden Otelimizde görmekten büyük onur ve mutluluk duyarız. Saygılarımla, Şefika Yakubzade-Sales Manager

10/10 Excellent

Okyanus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz ve güler yüzlü personel
Stayed 2 nights in Jan 2022
Response from Tamirlan Aliyev on 29 Mar 2022
Dear Guest, Thanks for your feedback. Kind Regards,

8/10 Good

Etibar

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022
Response from Jeyhun Musayev on 17 Jan 2022
Dear, beloved guest! Thanks for your feedback. Best Regards F/O Department

10/10 Excellent

Mikyung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Best Regards Jeyhun Musayev on 27 Nov 2021
Dear guest thanks for staying with us and your feedback we appreciate your feedback. We would be happy to see you in our hotel again

10/10 Excellent

Mikyung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Best Regards Jeyhun Musayev on 27 Nov 2021
Dear guest thanks for staying with us and your feedback we appreciate your feedback. We would be happy to see you in our hotel again

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima struttura e rapporto qualità prezzo.
Struttura dall'aspetto un po' fanée e datato ma con un suo fascino. Camere spaziose con arredamento tradizionale. Colazione abbondante e variata.
Stayed 6 nights in Oct 2021
Response from Best Regards Jeyhun Musayev on 7 Nov 2021
Dear guest thanks for staying with us.We would be happy to see you in our hotel again.

10/10 Excellent

Marat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 2 nights in Oct 2021
Response from Best Regards Jeyhun Musayev on 28 Oct 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Yüksel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Tamirlan Aliyev on 1 Oct 2021
Dear Guest, Thank you for your review. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Nice and large room. The staff is in another league. They went out of their way to help us, and made us feel welcome and safe at all times of the day. Especially their help with getting covid-tested was wonderful. We would never have figured that out ourselves. Nothing but praise!
Stayed 3 nights in Jun 2021
Response from Point Hotel Baku on 15 Jul 2021
Dear Guest, Thanks you for your review. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from Point Hotel Baku on 29 Jun 2021
Dear Guest, Thank you for your review. Kind Regards,

2/10 Terrible

Boris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Это уже не Кавказ отель
Очень разочаровал данный отель. Останавливался там три года назад и все было отлично. Основные моменты: 1. В оплаченном мной номере не закрывалось окно(было сломано). Да, в Баку зимой тепло, но не на столько чтобы спать с открытым окном. Меня пересилили в номер категорией ниже(хотя оплату взяли как бронировал). Обещали отремонтировать и переселить, но так этого и не сделали. 2. SPA и фитнес зал, который должен работать с 8 - 22 часов ежедневно, работал как попало, то с 10.30, то с 9.00. 3. Администратора в гостинице постоянно нет!!! Он приходит к 12-13.00. Но я его так и не встретил за все время. 4. В номерах в ванной комнате постоянный запах канализации!!! 5. Номера убирают - если попросишь. 6. Invoice - который обещали дать при выезде оказался без печати бухгалтерии, т.к. она работает только до 8-18.00 - это должны быть мои проблемы? Было три дня, чтобы их проставить. Ужасный отель и ужасное обслуживание. Больше туда не приеду. Пусть там останавливаются Арабы - которых в этом отеле видно очень любят.
Stayed 4 nights in Jan 2020
Response from Point Hotel Baku on 6 Feb 2020
Dear Guest, Please accept our apologizes for issues. We will surely fix the problems. Kind Regards,

10/10 Excellent

Riyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Tamirlan Aliyev on 6 Feb 2020
Dear Guest, Thank you for you feedback. Kind regards,

8/10 Good

Tekin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otel olarak gayet güzel bir otel.temizliği ve müşteri memnuniyeti güzel.tek sıkıntı en üst katında yapılan etkinliklerin gürültüsü geliyor
Stayed 1 night in Dec 2019
Response from Point Hotel Baku on 23 Jan 2020
Dear Tekin, Thank you for your feedback. We are looking forward for your next stay at our hotel. Kind Regards,

10/10 Excellent

Jeongchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق ممتاز جدا لكن يعيبه صعوبة الوصول اليه حتى بقوقل ماب
Stayed 2 nights in Aug 2018

10/10 Excellent

ANDREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный сетевой отель. Персонал хорошо обучен. Десять минут пешком от станции метро.Великолепные завтраки.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バクー中心部へのアクセスが良い。
ホテルは綺麗で、接客も良い。中心部へのアクセスも良く、移動するのも苦ではない。 初めて訪問する時に、入り口がわかりにくいけど、一度アクセスすればなんてことはない。
Stayed 2 nights in Nov 2017