Hypo-allergenic bedding, minibar, in-room safe, soundproofing
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Reviews of InterContinental Baku, an IHG Hotel

5 out of 5
InterContinental Baku, an IHG Hotel
31 ZARIFA ALIYEVA STREET, Baku

Reviews

8.8

Excellent

Rating 10 - Excellent. 19 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

VOLKAN, HATTIESBURG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locution.You can walk to most popular attractions. Very safe. Metro station is right around the corner for other attractions. Like new hotel built 3 years ago. Room was very clean comfortable with down pillows and comforter. Good mini bar. Excellent breakfast buffet. Nice spa with lap pool, good water temperature. Sauna and Turkish bath. Jalil at the front desk was very helpful. Would stay again.
Stayed 4 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from InterContinental Baku on 27 Feb 2024
Dear Guest, Thank you for taking the time to tell us about your experience at InterContinental BAKU.Guest satisfaction is our top priority, and we are happy to know that you stay was enjoyable with us. We look forward to welcoming you at InterContinental Baku again and providing you exceptional service! Sincerely, InterContinental Baku Team

8/10 Good

Almohannadi, Doha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from InterContinental Baku Team on 30 Jan 2024
Dear Mr. Almohannadi,Thank you for taking time to feedback us about your experience in our hotel! We are elated to see that you enjoyed your stay at InterContinental Baku, it motivates us a lot. We look forward to welcoming you at InterContinental Baku again and providing you exceptional service!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from InterContinental Baku on 4 Nov 2023
Dear Mr. Ibrahim,Thank you for taking the time to tell us about your stay at InterContinental Baku.We are extremely grateful for your positive rating! It is highly valuable to us. Thank you for sharing your much-valued feedback with us - it's much appreciated! We look forward to welcoming you at InterContinental Baku again and providing you exceptional service!Sincerely,InterContinental Baku team

10/10 Excellent

khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from InterContinental Baku on 26 Oct 2023
Dear Mr. Khalid,Thank you for taking the time to tell us about your stay at InterContinental Baku.We take pride in knowing our customers are happy with their store experience. Guest satisfaction is our top priority, and we are happy to know that your stay was enjoyable with us. Thank you for the highest score of your review! Sincerely,InterContinental Baku team

10/10 Excellent

Louise

Stayed 7 nights in Jul 2023
Response from InterContinental Baku on 19 Aug 2023
Dear Ms. Louse,We are extremely thankful for your review! We are elated to see that you enjoyed your stay at InterContinental Baku, it motivates us a lot. Thank you for sharing your much-valued feedback with us - it's much appreciated! We look forward to welcoming you at InterContinental Baku again and providing you exceptional service!Sincerely,InterContinental Baku team

10/10 Excellent

Aman

Travelled with family
Stayed 4 nights in Jun 2023
Response from InterContinental Baku on 19 Aug 2023
Dear Mr. Aman,We highly appreciate your feedback! We take pride in knowing our customers are happy with their store experience. We are glad that you enjoyed the location of the hotel, the view and the staff. Guest satisfaction is our top priority, and we are happy to know that your stay was enjoyable with us. We are looking forward to greeting you in our property again!Sincerely,InterContinental Baku

10/10 Excellent

Aman

Stayed 2 nights in Jun 2023
Response from InterContinental Baku on 19 Aug 2023
Dear Mr. Aman,We highly appreciate your feedback! We take pride in knowing our customers are happy with their store experience. We are glad that you enjoyed the location of the hotel, the view and the staff. Guest satisfaction is our top priority, and we are happy to know that your stay was enjoyable with us. We are looking forward to greeting you in our property again!Sincerely,InterContinental Baku

10/10 Excellent

Salim

Stayed 4 nights in Feb 2023
Response from InterContinental Baku on 19 Aug 2023
Dear Mr. Salim,We are extremely thankful for your review! We are elated to see that you enjoyed your stay at InterContinental Baku, it motivates us a lot. Thank you for sharing your much-valued feedback with us - it's much appreciated! We look forward to welcoming you at InterContinental Baku again and providing you exceptional service!Sincerely,InterContinental Baku team

8/10 Good

Ziad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from InterContinental Baku on 19 Aug 2023
Dear Mr. Ziad,Thank you for taking the time to tell us about your stay at InterContinental Baku.We take pride in knowing our customers are happy with their store experience. Guest satisfaction is our top priority, and we are happy to know that your stay was enjoyable with us. Thank you for the highest score of your review! Sincerely,InterContinental Baku team

8/10 Good

Ziad

Stayed 2 nights in Nov 2022
Response from InterContinental Baku on 19 Aug 2023
Dear Ziad,Thank you for taking the time to tell us about your stay at InterContinental Baku.We take pride in knowing our customers are happy with their store experience. Guest satisfaction is our top priority, and we are happy to know that your stay was enjoyable with us. Thank you for the highest score of your review! Sincerely,InterContinental Baku team

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid and comfortable hotel
The hotel is amazing! Service, staff, room, location.
Stayed 3 nights in Sep 2022
Response from InterContinental Baku on 19 Aug 2023
Dear Mr. Igor,Thank you for taking the time to tell us about your stay at InterContinental Baku.We take pride in knowing our customers are happy with their store experience. Guest satisfaction is our top priority, and we are happy to know that your stay was enjoyable with us. Thank you for the highest score of your review! Sincerely,InterContinental Baku team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
amazing
Stayed 2 nights in Dec 2021
Response from InterContinental Baku on 19 Aug 2023
Dear Guest,Thank you for taking the time to tell us about your stay at InterContinental Baku.We are extremely grateful for your positive rating! It is highly valuable to us. Thank you for sharing your much-valued feedback with us - it's much appreciated! We look forward to welcoming you at InterContinental Baku again and providing you exceptional service!Sincerely,InterContinental Baku team

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from InterContinental Baku on 19 Aug 2023
Dear Mr. Amar,We are thankful for your time and leaving us review! We are elated to see that you enjoyed your stay at InterContinental Baku, it motivates us a lot. Guest satisfaction is our top priority, and we are happy to know that your stay was enjoyable with us. Thank you for the highest score of your review! Sincerely,InterContinental Baku team

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
The hotel is very good. The staff is very friendly and helpful specially Mohammed and Narjez.
Stayed 3 nights in Nov 2021

2/10 Terrible

samir

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not welcome us , they refused to check us in , and they refused to refund our money and at the check us in time they treated us in a bad way and un respectively , I don’t advice any body to book in this hotel
Stayed 2 nights in Sep 2021
Response from InterContinental Baku on 19 Aug 2023
Dear Mr. Samir,We apologize for any inconvenience that you faced during your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,InterContinental Baku

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and luxery
It was very clean new and comfortable
Stayed 1 night in Sep 2021
Response from Lala Gasimova on 3 Nov 2021
Dear Guest, On behalf of InterContinental Baku Hotel Management Team, I’d like to express our gratitude for such an amazing review and high appreciation of our team members, services and facilities. Looking forward to welcoming you, your family and friends again in Baku, Azerbaijan!

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent team employee F&B and reception desk.
Perfect hotel new and modern
Stayed 1 night in Sep 2021
Response from Lala Gasimova on 3 Nov 2021
Dear Guest, On behalf of InterContinental Baku Hotel Management Team, I’d like to express our gratitude for such an amazing review and high appreciation of our team members, services and facilities. Looking forward to welcoming you, your family and friends again in Baku, Azerbaijan!

8/10 Good

Burhan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from InterContinental Baku on 29 Sept 2023
Dear Mr. Burhan,Thank you so much for taking the time to share your experience at InterContinental Baku! We highly appreciate your feedback! We take pride in knowing our customers are happy with their stay experience. We are looking forward to greeting you in our property again!Sincerely,InterContinental Baku

8/10 Good

Burhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oda servisi yavaş
Stayed 1 night in Sep 2023
Response from InterContinental Baku on 29 Sept 2023
Dear Mr. Burhan,Thank you so much for taking the time to share your experience at InterContinental Baku! We highly appreciate your feedback! We take pride in knowing our customers are happy with their stay experience. We are looking forward to greeting you in our property again!Sincerely,InterContinental Baku

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from InterContinental Baku on 19 Aug 2023
Dear Mr. Marc,We take pride in knowing our customers are happy with their store experience. We are glad that you enjoyed the location of the hotel, room, breakfast and room amenities. Guest satisfaction is our top priority, and we are happy to know that your stay was enjoyable with us. Thank you for the highest score of your review! Sincerely,InterContinental Baku

10/10 Excellent

khalid

Stayed 2 nights in Jul 2022

2/10 Terrible

Wei

Stayed 1 night in Mar 2022