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Reviews of Hyatt Regency Baku

5 out of 5
Hyatt Regency Baku
1033 Izmir Street, Baku

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 117 reviews" "
Rating 8 - Good. 35 out of 117 reviews" "
Rating 6 - Okay. 12 out of 117 reviews" "
Rating 4 - Poor. 4 out of 117 reviews" "
Rating 2 - Terrible. 3 out of 117 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

BADER

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I gave 2 stars for good smoking balcony in reception Otherwise, it's frustrating. Far from Nizami street, main door's lock was broken We felt like our room was opened to the public , toilet door hinges were fallen, and shower water was too cold. Finally, the furniture wasvery worn out and depressing, as if we are living in the nineties. 😪😪😪
Stayed 7 nights in Apr 2024

10/10 Excellent

Rameez

Travelled with group
Liked: Amenities, property conditions & facilities
Amazing place to stay
Stayed 4 nights in Jan 2024
Response from Hyatt Regency Baku on 7 Mar 2024
Dear Rameez,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku. Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Happy
The room was clean and the hotel quiet in off season (December). Breakfast buffet had variety of local choices, and options for omelettes. Local bank next door for currency exchange. Excellent fitness center in adjacent building and great massage. Variety of restaurants within walking distance.
Stayed 4 nights in Dec 2023

10/10 Excellent

sami

Liked: Amenities, property conditions & facilities
I have been using the hayatt hotel in baku since early 2000,s. The quality has got better and the service is fabulous. Prices are more reasonable than they were as well
Stayed 1 night in Nov 2023
Response from Hyatt Regency Baku on 30 Nov 2023
Dear Mr. Guest,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku.Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office

10/10 Excellent

sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean , bed is super comfortable, facility is first class
Stayed 4 nights in Nov 2023
Response from Hyatt Regency Baku on 30 Nov 2023
Dear Mr. Guest,Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku.Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future.Yours Sincerely,Ilkin Huseynzada Assistant Manager – Front Office

10/10 Excellent

Ahmed

Stayed 2 nights in Nov 2023

6/10 Okay

Giorgi

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
;.
Stayed 3 nights in Nov 2023
Response from Hyatt Regency Baku on 16 Nov 2023
Dear Guest,Thank you for your review. We are sorry to hear that you were not satisfied with your stay.Could you please share with us any observation and comment about your stay in order to enhance our service on your future stays with us.We hope to welcome you back soon and can ensure you that your next stay will be perfect in every way.Regards,Ilkin Huseynzada Assistant Manager – Front Office

6/10 Okay

emily, holbrook

Business traveller
Liked: Cleanliness, staff & service
It was a nice hotel, but the pool was not open and there were some building works going on around the hotel
Stayed 1 night in Oct 2023
Response from Hyatt Regency Baku on 26 Oct 2023
Dear Guest,Thank you for your review.We take guest feedback very seriously and have forwarded your comments to our operations team.Please feel free to send any additional comments, questions or comments you may have. We hope to welcome you back soon and can ensure you that your next stay will be perfect in every way.Regards,Ilkin Huseynzada Assistant Manager – Front Office

10/10 Excellent

Zeiad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hyatt Regency Baku on 2 Oct 2023
Dear Guest,Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon.With best regards,Ilkin Huseynzada Assistant Manager – Front Office

6/10 Okay

stella

Liked: Staff & service
Stayed 11 nights in Jul 2023
Response from Hyatt Regency Baku on 8 Aug 2023
Dear Guest,Thank you very much for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon.Yours Sincerely,Ilkin HuseynzadaAssistant Manager - Front Office

8/10 Good

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, very nice room size and furniture and delicious breakfast.
Stayed 6 nights in Jul 2023
Response from Hyatt Regency Baku on 8 Aug 2023
Dear Guest,Thank you very much for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon.Yours Sincerely,Ilkin HuseynzadaAssistant Manager - Front Office

8/10 Good

Dragomir

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Md Abdul

Business traveller
Liked: Cleanliness, staff & service, room comfort
The rude manner of their reception staff Mr Emin upset me at check in and put an ice bag on my shoulder diminishing my expectation of a comfortable stay. So unwelcome an attitude was surely unexpected from front office staff of a hotel like Hyatt Regency .
Stayed 1 night in Sep 2022
Response from Guest Experience Specialist on 11 Oct 2022
Dear Guest,Please accept our sincere apologies for your disappointment at your recent stay at our Hotel.I am extremely concerned to read your comments with regard to your overall experience at the hotel, Your comments have been forwarded to respective department for further review.It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times.I do sincerely apologize for any inconvenience and disappointment caused,Sincerely,Ilkin HuseynzadaGuest Experience Specialist

10/10 Excellent

Anar

Stayed 1 night in Jul 2022

10/10 Excellent

Anar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Guest Experience Specialist on 14 Jul 2022
Dear Guest, We would like to thank you for taking the time to share your experiences at Hyatt Regency Baku. It is a great pleasure to learn that you enjoyed your time with us and that everything was to your satisfaction. We are happy to receive such a high marks from your side. Hope that your trip to Baku has left only positive memories. We are looking forward to welcoming you back at Hyatt Regency Baku. Most sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 Excellent

Ernie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fragrant hotel with the friendliest staff
The hotel smells so good from the lobby up to the room. It feels cozy and inviting. The reception, although always busy, has been helpful and friendly throughout our stay. Ilkin was particularly very accommodating. The breakfast menu hasn’t changed the whole week, but the food has been delicious. Their managers on duty (Kamran and Orxan) made sure to check on us and the other guests if everything is alright. The room has always been tidied up everyday. The housekeeping staff are nice and friendly.
Stayed 6 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2022
Response from Guest Experience Specialist on 16 May 2022
Dear Guest, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

10/10 Excellent

YIGIT

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Mar 2022
Response from Guest Experience Specialist on 15 Apr 2022
Dear Guest, We appreciate the valuable feedback that you have provided the hotel. As a five star Hotel we pride ourselves on the service we deliver and I am pleased to learn that your experience reflects the high standards that we strive to achieve. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Yours Sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Hyatt Regency Baku on 9 Jun 2022
Dear Guest, Thank you for taking time to review Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist

8/10 Good

jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Md Abdul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I could stay there for a longer time
It was a nice stay. Hospitality and courtesy of staff members impressed me.
Stayed 1 night in Oct 2021
Response from Irada on 25 Oct 2021
Dear Mr. Abdul, Greetings from Hyatt Regency Baku! Thank you for sharing your lovely feedback about your recent stay with us. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We certainly take pride in offering five star service and facilities to our guest and your feedback demonstrates that our continuous efforts have been recognized. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Best regards, Irada

10/10 Excellent

Md Abdul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hospitalty
Impressed with the courtesy and hospitality of the staff. Helping and caring attitude of all staff members are appreciable. I felt at home during my seven days stay.
Stayed 6 nights in Oct 2021
Response from Irada on 19 Oct 2021
Dear Mr. Aziz, Warm Greetings from Hyatt Regency Baku! Thank you for having been our guest and it was a great pleasure to have you as our guest recently and to look after you in this while. The team is delighted to note you have had a nice stay. We remain grateful for your feedback as it will serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Thanking you again for having been our guest at the hotel and the entire team joins me in looking forward welcoming you back amongst us some time soon. Sincerely, Irada irada.kerimova@hyatt.com

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2021
Response from Ilkin Huseynzada Guest Experience Specialist on 6 Jul 2021
Dear Guest, Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. We would be grateful if you could take a few moments from your busy schedule to share any detail that will assist us to understand your sentiments better to then implement urgent and required course correction. Thanking you again for being our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 Excellent

Amanda

Stayed 3 nights in Jun 2021
Response from Ilkin Huseynzada Guest Experience Specialist on 9 Jun 2021
Dear Amanda, Thank you for taking time to review Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist

10/10 Excellent

SALIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Hyatt Regency Baku on 2 Jun 2021
Dear Salim, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

6/10 Okay

Verified traveller

Stayed 6 nights in Nov 2020

2/10 Terrible

Irina, New York

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hyatt is not five stars. The place is old and needs renovation . When you taking a shower the mold is coming out everywhere. I felt discussing staying there with my friends. I do not recommend this property.
Stayed 4 nights in Mar 2020
Response from Hyatt Regency Baku on 11 Mar 2020
Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel to Baku, Azerbaijan. Thank you so much for sharing your thoughts on your recent stay with us. We are sorry to hear that faced with some inconveniences.Our goal is to ensure that every guest leaves with a positive experience and we clearly failed during your time with us. We know that there are many hotel choices in Baku, and we do hope that you will give us the chance to demonstrate our standard level of service on your next visit to the city. Best Regards, Ilkin Huseynzada Guest Experience Specialist

10/10 Excellent

IMRAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Amazing stay! Property is at very good location and it’s so clean and comfortable the very best thing is the staff behavior they are so friendly and helpful especially Ogtay and Kamran they were very kind and helpful my best stay in Baku so far!
Stayed 2 nights in Jan 2020
Response from Hyatt Regency Baku on 13 Jan 2020
Dear Imran, Thank you for sharing your lovely feedback about your recent stay with us. We are delighted to read that you particularly appreciated every aspect of our property, including the location, room cleanliness and staff care. We truly hope to welcoming you back again in the nearest future. Best regards, Ilkin Huseynzada Guest Experience Specialist

10/10 Excellent

NAWAF

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay.I really enjoyed my stay.
Stayed 1 night in Dec 2019
Response from Hyatt Regency Baku on 7 Jan 2020
Dear Nawaf, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

8/10 Good

Abdulaziz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It very great comfort hotel good services and great location
Stayed 1 night in Nov 2019
Response from Hyatt Regency Baku on 14 Dec 2019
Dear Guest, Greetings from Hyatt Regency Baku and thank you for taking the time to complete an online review regarding your experience at the Hyatt Regency Baku. Our intention is to make all our guests stay a memorable one and we are thrilled to learn that you were well looked after during your stay. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Yours Sincerely, Ilkin Huseynzada Guest Experience Specialist

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
One of the best hotels I have visited! Everything was great. The staff is great!
Stayed 4 nights in Nov 2019
Response from Hyatt Regency Baku on 14 Dec 2019
Dear Guest, We appreciate the valuable feedback that you have provided the hotel. As a five star Hotel we pride ourselves on the service we deliver and I am pleased to learn that your experience reflects the high standards that we strive to achieve. We hope that we are given the opportunity to welcome you back to the hotel in the near future. Yours Sincerely, Ilkin Huseynzada Guest Experience Specialist

4/10 Poor

Abeer

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed in many hotels in Baku however this hotel is not up to the standard AC not functional properly NO wifi over priced compared with the same level hotel. Not recommend To stay... Thank You
Stayed 2 nights in Nov 2019
Response from Hyatt Regency Baku on 14 Dec 2019
Dear Guest, Thank you for sharing your valued feedback about your past stay with us. I am saddened to read that you were disappointed with your stay. In regards of the internet connection, we will definitely work on your suggestion in order to increase its speed even more in our guests' rooms and in all public areas. We hope to welcoming you back again soon. Best regards, Ilkin Huseynzada Guest Experience Specialist

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hyatt Regency Baku on 14 Dec 2019
Dear Guest, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

6/10 Okay

yehiel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Hyatt Regency Baku on 14 Dec 2019
Dear Guest, Thank you very much for staying with us and for taking time to share your feedback. It was a pleasure to have you as our guest. I hope to welcome you back very soon. With best regards, Ilkin Huseynzada Guest Experience Specialist

8/10 Good

UFUK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hyatt Regency Baku on 8 Oct 2019
Dear Guest, Thank you for staying with us at Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us.. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist Hyatt Regency Baku Ilkin.huseynzada@hyatt.com +994124901234

8/10 Good

Reza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Hyatt Regency Baku on 8 Oct 2019
Dear Guest, Thank you for staying with us at Hyatt Regency Baku. I am excited to learn that you had a pleasant stay with us.. We are looking forward to welcoming you back at our hotel soon! Warm regards, Ilkin Huseynzada Guest Experience Specialist Hyatt Regency Baku Ilkin.huseynzada@hyatt.com +994124901234

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the dedicated services of Narmin during breakfast...she is so caring ..receptionist staff is too good and polite ...excellent
Stayed 3 nights in Sep 2019
Response from Rashad Niyazov Guest Experience Manager on 19 Sept 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again Best Regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Rashad Niyazov Guest Experience Manager on 31 Jul 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards

8/10 Good

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Rashad Niyazov Guest Experience Manager on 9 Jul 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards,

10/10 Excellent

Nazir, SAUDI ARABIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank for staff specially attand mr.syumur is very cooperation till room service and floor seven cafe mr.Nizami and breakfast time Mr.Kamran all of yhem takr care for whole stay.Thank you again we would lime to come again.
Stayed 2 nights in Jun 2019
Response from Rashad Niyazov Guest Experience Manager on 25 Jun 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities
so so
it seems it is trying to be a bit more uppity than it is. staff at breakfast were fantastic, staff at front were a little less so. i ordered a in room massage from outside the hotel. when the girl showed up they tried to charge me for her to come up. no mention at check in, no mention on website both hotel.com and hyatt.com and nothing mentioned in the hotel services folder in the room. they just feel they can arbitrarily charge. the front desk manager at time said only for ladies to room. but a male co-worker is ok. so they are sexist and discriminate. secondly his excuse for not telling at check in was that if we told you everything little thing check in would take 20 minutes. not very professional. simple business law and consumer protection is you cannot charge without notifying the customer. breakfast was delicious and good selection. wifi was pretty good most of the time, location is a bit out of the way but a 10 manat taxi ride or about an hour with walking and metro to centre and old town. not to worry good selection of restaurants near the hotel. rooms were quiet, may be noisier on the front side facing street not sure i was at back facing pool. mattress was old and not matt for softness you could feel the springs which made for not the most comfortable sleep. good hot showers.
Stayed 6 nights in Jun 2019
Response from Rashad Niyazov Guest Experience Manager on 23 Jun 2019
Thank you very much for your review of our hotel. We have well noted your comments and guidance on some issues experienced. Your Feedback is shared with our teams to learn and further improve our guest experience. We hope to be able to welcome you back with a much improved stay. Best Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Baku especially for business visit If you think which room to choose,you should choose room which have access to their club Nizami at 7 th flor will do you stay unforgettable Thanks Hyatt for everything
Stayed 4 nights in May 2019
Response from Rashad Niyazov Guest Experience Manager on 27 May 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards

10/10 Excellent

Guenther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with VERY service minded staff
A fantastic hotel - the service at this hotel is TOP - 2 persons at this hotel made our stay very special - Mr. Rashad Niyazov - fantastic service and fantastic helpful - first time I met such a service minded person and Mr. Teymur Akhundov - very service minded Food and Beverage Manager - but also the other staff was very friendly and very service minded. A wonderful hotel - nice rooms - god spa / fitness and surroundings. A perfect choice for families - business ect...
Stayed 1 night in May 2019
Response from Rashad Niyazov Guest Experience Manager on 13 May 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2019
Response from Rashad NIyazov Guest Experience Manager on 30 Apr 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards

6/10 Okay

Tariq

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Rashad Niyazov Guest Experience Manager on 25 Apr 2019
Thank you very much for your review of our hotel. Please accept my apologies as we do not seem to have looked after you in an efficient manner on this recent stay. I would be immensely grateful if you could take a few moments from your busy schedule to share any detail that will assist us to understand your sentiments better to then implement urgent and required course correction. Thanking you again for being our guest at the hotel and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us some time soon. Best Regards,

8/10 Good

Salman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 6 nights in Mar 2019
Response from Rashad Niyazov Guest Experience Manager on 9 Apr 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
This is a very nice hotel with a feeling of being in a small hotel with all the benefits of a Hyatt. Area is suburban and not too far from the city centre. Be aware of the taxis trying to overcharge for short trips.
Stayed 2 nights in Mar 2019
Response from Rashad Niyazov Guest Experience Manager on 22 Mar 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruslan at the breskfast roo. Was the best. The building itself looks a bit tired
Stayed 4 nights in Jan 2019
Response from Best Regards, Rashad Niyazov Guest Experience Mana on 31 Jan 2019
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and thank you for your comments we take every feedback from our esteemed guests with passionate seriousness. We hope to be able to welcome you back with a much improved stay.

10/10 Excellent

SK, Haifa, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern hotel with all the amenities. Wonderful copious buffet breakfast. The staff is unbelievably helpful from the reception to the concierge and bell boys.It is not in the center of town so we needed to take a taxi to get to places, but these are quite cheap in Baku. The staff recommended a lovely historic restaurant in a caravan sarai with local food and music. Definitely can recommend the hotel.
Stayed 3 nights in Oct 2018
Response from Guest Experience Manager on 30 Oct 2018
Dear Guest, Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards, Rashad Niyazov Guest Experience Manager

8/10 Good

Edvins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotell
The stay was good
Stayed 3 nights in Sep 2018
Response from Hyatt Regency Baku Team on 27 Sept 2018
Thank you very much for your review of our hotel. We are very pleased your stay was enjoyable and hope to have you back with us soon again! Best Regards, Rashad Niyazov Guest Experience Manager