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Reviews of Holiday Inn Baku, an IHG Hotel

4 out of 5
Holiday Inn Baku, an IHG Hotel
Keykab Khanim Safaraliyeva Street 5, Baku

Reviews

9.0

Wonderful

Rating 10 - Excellent. 121 out of 195 reviews" "
Rating 8 - Good. 53 out of 195 reviews" "
Rating 6 - Okay. 12 out of 195 reviews" "
Rating 4 - Poor. 6 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ammar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay away from centre
Nice place in luxurious area, away from centre but not far.
Stayed 3 nights in Jan 2024
Response from Orkhan Safarov on 22 Jan 2024
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Baku Team

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Numerous Issues Encountered During Hotel Stay
A lot of guests were smoking in a non-smoking area (elevators, corridors, rooms) without consequences from the hotel's side. Both the hotel security and I saw this but didn't act. Additionally, the smell spread throughout the entire floor. Guests were also cooking in their rooms, making my stay noisy and horrible.
Stayed 6 nights in Dec 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Nov 2023

10/10 Excellent

Vladlen, Freehold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff and location.
Stayed 6 nights in Oct 2023
Response from Holiday Inn Baku Team on 10 Nov 2023
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

ERNESTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Holiday Inn Baku Team on 12 Oct 2023
Dear guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Holiday Inn Baku Team on 4 Oct 2023
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Junaid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with all facilities
The hotel was conveniently located in the centre of the city. We were upgraded to a suite and had a lovely time. The front desk staff were particularly helpful. Wifi was good. Would certainly recommend this hotel and stay here again. Thank you!
Stayed 1 night in Apr 2023
Response from Holiday Inn Baku Team on 12 Apr 2023
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 24 nights in Mar 2023
Response from Holiday Inn Baku Team on 4 Apr 2023
Dear guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Holiday Inn Baku Team

10/10 Excellent

TALAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Holiday İnn Baku Team on 15 Mar 2023
Dear Talal,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2022

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for family
One of the best hotels in Baku , vey recommended , wish they improve the breakfast
Stayed 2 nights in Aug 2022

10/10 Excellent

Elvira, Sherman Oaks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and nice staff! Great accommodation! Nice breakfast :) Enjoyed our entire stay!
Stayed 6 nights in Jun 2022

10/10 Excellent

Rehnuma

Stayed 1 night in Jun 2022

10/10 Excellent

Syed A

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay, staff is very helpful
Stayed 10 nights in May 2022

4/10 Poor

lynnette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Requested toliet roll not done. Had to buy swim cap to use pool. Locked out at 11:45 checkout was noon. No robe. Sloppy service, care less attitude.
Stayed 3 nights in Apr 2022

10/10 Excellent

SALIM

Stayed 6 nights in Apr 2022

8/10 Good

MUSTAFA

Stayed 4 nights in Feb 2022

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Best value for Money international chain in Baku
Stayed 4 nights in Feb 2022
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Almohannadi, Doha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2022
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Almohannadi, Doha

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good and safety
Stayed 1 night in Feb 2022
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2022
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

ISMAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The Hotel was very clean and availability of hand sanitizer and masks were everywhere in lobby and on every floor near the elevators. Staff all hours were very friendly and helpful. Breakfast was Ok with a variety of choices including fresh made omelets! breakfast staff was very attentive and helpful. location is Ok not near many active venues or restaurants but a quick cheap can ride.
Stayed 7 nights in Dec 2021
Response from Asmar Aliyeva PA & Marketing Coordinator Holiday I on 23 Feb 2022
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Vladlen, Brooklyn

Liked: Cleanliness, staff & service, amenities
Great location, beautiful hotel, friendly and respectful management and staff.
Stayed 8 nights in Oct 2021

8/10 Good

Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel & good location
We was 2 nights . They have there nice service and breakfast . The front desk team very helpful and they know how to give professional services. We will be happy to come back holiday in Baku. .
Stayed 1 night in Sep 2021
Response from Holiday Inn Baku on 28 Sept 2021
Dear Chen, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management Team

10/10 Excellent

Nikolay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
I choose this hotel every time I’m in town for the excellency in everything: exceptional and friendly staff, breakfast, gym and perfect location.
Stayed 4 nights in Aug 2021
Response from Holiday Inn Baku on 28 Sept 2021
Dear Nikolay, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management Team

8/10 Good

Ali

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious room. Most comfortable bed ever!
Stayed 2 nights in Nov 2020

6/10 Okay

Fazil

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but not great welcoming
Reception was asking weird questions if we have marriage certificate abd also had to wait since hotels.com reservation was not in their system. No smile from staff and weird questions, and face expression “no welcome”. Hospitality of staff needs to be improved. Being a gold member does not mean anything to them :)
Stayed 1 night in Aug 2020

10/10 Excellent

ilan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
one of the best hotels that i ever been in. i do not understund why this hotel have only 4 star and not 5 stars. every thing was perfect. form the staff and the size of the room and the cleanes. next time i will not think twice...
Stayed 4 nights in Jan 2020

2/10 Terrible

KHALDOUN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero star hotel
This hotel doesn't deserve any single star for their poor service and staff attitude
Stayed 8 nights in Dec 2019

10/10 Excellent

Abdullah

Travelled with group
Liked: Cleanliness, staff & service, room comfort
g stay
amazing
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We stayed at Holiday Inn Baku with the family and had two rooms. The rooms were spacious and clean. The breakfast buffet was excellent and the staff was very friendly and courteous. Excellent facilities as well: gym and pool. Will certainly visit again.
Stayed 6 nights in Dec 2019

8/10 Good

Ayoob

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Clean is not good
Stayed 2 nights in Jan 2020

10/10 Excellent

Nikolay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from BAKHI on 2 Jan 2020
Dear Nikolay, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management team

10/10 Excellent

Ryan

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff were extremely helpful.
Stayed 4 nights in Nov 2019
Response from Holiday Inn Baku on 21 Nov 2019
Dear Anonymous, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management team

10/10 Excellent

Özgür

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Holiday Inn Baku on 21 Nov 2019
Dear Özgür, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar!
This is a spectacular Holiday Inn! From conference facilities to food and view.
Stayed 1 night in Nov 2019
Response from Holiday Inn Baku on 22 Nov 2019
Dear Michael, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management team

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from HI Baku on 21 Nov 2019
Dear Anonymous, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management team

10/10 Excellent

Abeer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and warm welcome, I got upgraded due a next room category available. Free wifi and close to city center. Highly recommended to stay in.
Stayed 3 nights in Oct 2019
Response from Medina Muradkhanova on 6 Nov 2019
Dear Guest, We are always happy to welcome you in our hotel! Thank you for your nice words and see you again in our Hotel!

2/10 Terrible

sulaiman

Stayed 5 nights in Oct 2019

10/10 Excellent

Kiyamo, Dubai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great highly recommend tilo stay in shopping center close by.
Stayed 1 night in Oct 2019
Response from Holiday Inn Baku on 20 Oct 2019
Dear Kiyamo, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management team

10/10 Excellent

Michael, New Jersey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. The gym is better than most hotel gyms. The staff are unusually helpful and attentive.
Stayed 1 night in Aug 2019
Response from Holiday Inn Baku on 8 Sept 2019
Dear Michael, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management team

10/10 Excellent

Nikolay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

H, .

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It takes at least 3 times requesting things to get them done. Our booking was for a non-smoking double bed. We were given a smoking floor twin bed. They said they will combine the beds; but took ages until I requested one of the nearby housekeeping staff to do it for me. They also promised to look for a room with a bath tub but did not receive any reply from them. I called at least 3 times before they got me a baby bed. I called and requested in personal the house keeping to empty the room bar for me but was not done. Honestly terrible guest service for a holiday-inn.
Stayed 3 nights in Aug 2019
Response from Holiday Inn Baku on 20 Oct 2019
Dear H, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Holiday Inn Baku Management team

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good location
Great locality, nice hotel. No negative surprises.
Stayed 4 nights in Aug 2019
Response from Holiday Inn Baku on 2 Sept 2019
Dear Kiran, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Baku Management team