Breakfast, lunch, dinner served; Eastern European cuisine
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Reviews of GRAND HOTEL BAKU CENTRAL PARK

4 out of 5
GRAND HOTEL BAKU CENTRAL PARK
Zergerpalan 66/67, Baku

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 41 reviews" "
Rating 8 - Good. 13 out of 41 reviews" "
Rating 6 - Okay. 9 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 4 out of 41 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

muhammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Evefything was good except the breakfast spread and house keeping service ( twice they missed to keep the fresh towels after the room cleaning)
Stayed 4 nights in Oct 2022
Response from Ahmad Ahmadov on 25 Oct 2022
Dear Muhammed,Thank you very much for your stayingWe promise you we will solve all the issues in our hotelThank you very much for the information!Ahmad Ahmadov Best Regards

6/10 Okay

Fiona

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Alvaro E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Bake
It was my first time in Baku and it was very cozy and confortable. The crew so kind and with a big smile and the location is favorable. Totally recommended I hope to come back.
Stayed 3 nights in Mar 2022
Response from Fronf office on 24 Mar 2022
Thank you for Choose our hotel Dear Alvaro E

8/10 Good

Luka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Grand Hotel on 6 Jun 2019
Thank you very much for highly score

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Grand Hotel on 3 Jun 2019
Thank you very much for highly score. We hope you will visit Grand Hotel much more times.

10/10 Excellent

Abbas, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, big rooms, good variety breakfast. But the best about this hotel is the great service of the stuff. Especially Finral, Aytan, Narmin, and Batula.
Stayed 1 night in Aug 2018
Response from Mahmmad Mammadov General Manager on 5 Sept 2018
Dear Mr. Abbas Thank you very much for review and positive comments aboit our colleagues. Highly apreciate for your stay in Grand Hotel Baku. Hope to see you soon and again in our city of course in the hotel is well. Best Regards general Manager Mahammad

8/10 Good

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in city center
Stayed 2 nights in Jun 2018
Response from Mahmmad Mammadov General Manager on 4 Jul 2018
Dear Nasser Thank you very much for taking the time to review our property. Highly appreciate for positive review about our Grand Hotel Baku. I do appology for the experience you got with streets walking. Thank you very much staying in Grand Hotel Baku. It was pleasure to serve you. Hope to see you again in Grand Hotel Baku. Best Regards General Manager Mahammad

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 3 nights in May 2018
Response from Mahammad Mammadov on 29 May 2018
Dear Guest Thank you very much staying with us. We feel sorry that your stay wasnt up to yoour expectation. ! Best Regards Mahammad Mammadov General Manager

6/10 Okay

James, UK

Disliked: Staff & service, property conditions & facilities
Austere Hotel, 10 minutes walk from old city
Perhaps arriving late (after 10pm and leaving early 3am on a short Grand Prix break smdid not allow me to experience the hotel at its best. The breakfast was average and the decor “Soviet” and there was lots of building work going on in the surrounding area. The safe did not work and I did not have time to address this. There was little charm, but it was clean, functional and reasonably priced.
Stayed 2 nights in Apr 2018
Response from Mahammad Mammmadov on 29 May 2018
Dear James Thank you very much staying in Grand Hotel Baku. Our FB team changed buffet and decor. Hope to see you soon again in Grand Hotel Baku. Best Regards Mahammad Mammmadov General Manager

8/10 Good

David, Perth, West Australia

Liked: Staff & service, property conditions & facilities, room comfort
Hotel centrally located
Enjoyed Baku. Interesting mix of old style Soviet era with newer oil funded buildings and parks. Looks like most people in Baku live in apartment blocks.
Stayed 6 nights in Feb 2018
Response from Mahmmad Mammadov General Manager on 3 Mar 2018
Dear David Highly appreciate for your positive comments about our colleagues. We are happy that you have enjoyed from your visit to Baku and service experience . We are looking forward to Welcome you again in Land of Fire and Grand Hotel Baku soon. ! Best Regards Mahammad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, about 10 minutes walk to the old town
Arrived at 10:30 am, was able to check-in. Two bottles of water were offered everyday, even if I still have some in the room - nice gesture. One day, my wake-up call was late, I heard the phone call when I already left the room for breakfast, received the call when I returned to my room. Mistake was made, good thing that it was not ignored. Wake-up call on the next day was on time. Always have fruits at breakfast and a working toaster. Service at the front desk is excellent.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel lockation near the center
Old furnatcher Bad A/C Entery of hotel not comfortable
Stayed 6 nights in Jul 2017

2/10 Terrible

Arshad

Disliked: Staff & service, property conditions & facilities, room comfort
Awful hotel. Made for a very uncomfortable stay
Atrocious hotel. Made for a very uncomfortable stay We weren’t expecting either a 5 star service or facilities in a budget hotel, however the levels of service and comfort were still disappointing. The photos of the hotel on this site are deceptive. The entrance is awkward and blocked by cars – making it very difficult to navigate our babies pushchair through. There are several awkward steps instead of a lift to reach reception. No one from the hotel is there to help with luggage until you reach the reception desk. While the hotel was clean, it didn’t look as appealing as the photos. The dining area had a really low rent feel and when bread or pancakes ran out at breakfast, the staff were slow to replace it until asked. The above wasn’t enough to ruin our stay, however, not being able to sleep for 2 consecutive nights definitely was. In July, the hotel was hot and stuffy inside and the air conditioning was failing to cool the room. Their maintenance guy initially remarked it would improve. 2 hours later the room he agreed that is was uncomfortably when he revisited. He seemed understanding, but said there wasn’t anything he could do until tomorrow and no more rooms were available. We slept a very uncomfortable, sweaty night. Our 9 month old daughter was violently sick the following day. We were told the air conditioning would be fixed the next day. Our room was still too hot. The maintenance staff said there was nothing he could do. I would never stay here again.
Stayed 2 nights in Jun 2017

8/10 Good

Panagiotis, Athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
I was really surprised by the staff's willingness to help you in any situation.
Stayed 2 nights in Jun 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Hotel
Excellent hotel in every way. Only complaint was the failure to organise a taxi from the airport which they had said they would do.
Stayed 2 nights in Jun 2017

6/10 Okay

Eddy, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean, very friendly stuff ...
Nice hotel, quiet , clean rooms, friendly stuff, at the centre of the city, but still constructions going on around the hotel, no convenient parking for car, no good view from the windows...

10/10 Excellent

Brandon, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand Experience!
Everything was exceptional, clean, and comfortable. The only critique we have is very minor. This is that the pillows were very flat and we only had two for our king size bed. This being said the staff were always smiling and friendly. Even when there was miscommunication between expedia and the hotel, the staff called expedia and got the situation taken care of promptly. And we can't emphasize enough how clean the place was and spacious our room was. We would definitely stay here again!

8/10 Good

behrouz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel entrance was not good. Very large rooms and good Breakfast was good. Location was good hotel

2/10 Terrible

Ahmed

Disliked: Staff & service, property conditions & facilities
I don't like the way of the resption guy he makes us wait for long time

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Good, well located hotel
A nicely presented hotel with good English speaking staff. The hotel is within easy walking distance of Fountain Square and the old city. The square and path leading up to the hotel detract from the hotel.

6/10 Okay

Verified traveller

is not bad
is not bad hard to arrive to hotel by car regular brick fast nice space of room

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Mixed experiences
Some mixed experiences with staff. Front desk were pretty good, smiling, helpful and spoke English. But they failed to provide a receipt for an extension of our stay, leading to arguments about whether we had been charged for 1 or 2 rooms. On leaving at 4am, they finally did provide this. More disturbing was a member of staff charging into our room at 11.15pm, using a master pass to overcome the inside lock. At its worse this could be construed as a break-in. At its best, he might just have wanted to spend an evening in an "unoccupied" room watching the Playboy channel. Pretty upsetting. Otherwise, the hotel is "grand": tall, large rooms, plenty of space. We found breakfast to be pretty mediocre (and we've travelled a lot around the world), for a supposed 4-star hotel. We weren't disturbed by noises and slept well. Beds were comfortable.

10/10 Excellent

SELCUK, BIRMINGHAM, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE CITY HOTEL
good location close to city amenities. Nice clean and large room with comfortable bed, breakfast could be better but overall very pleased with my staying.

10/10 Excellent

Özgür

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
İm. großen und ganzen ein guter aufenthalt
Stayed 5 nights in Feb 2023
Response from GULSHEN on 14 Feb 2023
We appreciate your feedback! We will be glad to see you again at the GRAND HOTEL! Have a nice day! Best regards Ms.Gulshen

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
الاقامه في الفندق ليست مريحة
Stayed 1 night in Oct 2019
Response from Grand Hotel on 8 Oct 2019
Thank you.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Tofiq Rezeptionist is best he is evertime helpful. But Hotel has good place you can walk anywhere and takes not so long!
Stayed 5 nights in Sep 2019
Response from Grand Hotel on 19 Sept 2019
Thank you. Be our guest again. Yours,

10/10 Excellent

lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Grand Hotel on 29 Aug 2019
Thank you!!! We appreciate highly score!

8/10 Good

CREDIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Grand Hotel on 5 Aug 2019
Thank you for highly score

8/10 Good

Morten

Liked: Cleanliness, staff & service, room comfort
Fint hotel i gåafstand til det meste
Et hyggeligt hotel, med meget fin service hele vejen igennem. Værelset var i okay stand. Sengen var dejlig behagelig men dynen var kun 3/4 størrelse hvilket er svært når der er to personer til at deles om den. Badeværelset var dog ikke i alt for god stand og her kan en renovering anbefales.
Stayed 2 nights in Jun 2019
Response from Grand Hotel on 3 Jul 2019
Thank you for review. We happy you been with us.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
facility in the hotel are bit old, but still work.
Stayed 3 nights in May 2019
Response from Grand Hotel on 4 Jun 2019
Thank you very much for review. We try to keep facilities in good work conditions. Best regards

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Просторный номер
Отличный отель. Невероятно просторные номера, шикарный вид из окна. В номере все необходимое, очень удобные кровати. Есть так же диванчик, кресла и стол. Ванна так же просторная. Есть места для парковки. Завтрак немного скудный, но свежеприготовленный омлет исправил положение. Район неплохой, минут 10 до старого города.
Stayed 1 night in Mar 2019
Response from Grand Hotel on 29 Apr 2019
Мы благодарим вас за отзыв и добрые слова. Надеемся видеть вас вновь. С уважением,

2/10 Terrible

Akram

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
المكان اصبح قديم جدا ولم يجدد فيه شي الغرف حارررره والمكيف مايسوي شي
Stayed 1 night in Jul 2018
Response from Mahammad Mammadov on 16 Aug 2018
Dear Akram Thank you very much for taking the time to review our property. Thank you very much for your stay in Grand Hotel Baku. We are sorry to hear that some part of hotel wasnt up to your expectation. As you saw hotel design classic so it gives also old view to hotel. We are planing do moren touches to design soon. Which completly will change hotel. Hope to see you soon again in Grand Hotel Baku. Best Regards General Manager Mahammad

4/10 Poor

Алексей, Тюмень

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Впечатления больше отрицательные
Отношение к постояльцам безразличное. В номере было всего одно банное полотенце, хотя регистрировались вдвоем. Второе так и не принесли, хотя просил 2 раза. При выписке попытались взять плату, хотя отель был оплачен. Листок с распечаткой брони забрали при заселении. Только подтверждение бронирования с оплатой, показанное на телефоне повлияло на прекращение требований оплаты.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk hotel en personeel
mooi hotel, gelegen op loopafstand van het centrum en boulevard. Personeel was heel erg lief, zorgzaam en gastvrij! Zeker een aanrader!!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die Metro ist in der Nähe. Vor dem Hotel stehen als Taxis.

8/10 Good

Aleksandr

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
В целом хороший отель, с неплохим завтраком, вежливым персоналом. Но очень не понравилось: -в номерах курят -проблемы с водой, иногда вообще пропадает напор -в ванной комнате очень тусклый свет, нормально не побриться -грязные окна -зарядники вываливаются из розеток

6/10 Okay

Diana, Berlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel in zentraler Lage
Ein sehr lieblos geführtes Hotel, das zu vielen Eindrücken in Baku passt. Schnell für die Spiele und den Contest gebaut, Nachnutzung fraglich. Es besitzt eine Sommerterasse, die erst auf Anfrage für Gäste geöfnet wird, das Essen und die vollen Aschenbecher des Vorabends stand dann noch am Folgetag mittags auf dem Tisch. Vertrocknete Blumenkästen, ein Versuch durch Übergießen noch was zu retten, scheiterte kläglich. Die beschriebene Bar war geschlossen, der Raum wurde als Frühstücksraum genutzt. Das Frühstücksbueffet war ok, aber auch sehr lieblos angerichtet. Die Auswahl der Speisen war landestypisch, ein Kaffee war leider nicht zu bekommen. Die Zimmer sind vom ersten Eindruch neu und schön, das Badezimmer zeigt dann aber große Mängel. Keine Ablagefläche außer dem schmalen Waschbecken, alle Halterungen sind locker (Klopapier, Duschhalterung, Seifenhalterung). Die Sauberkeit der Dusche war dann aber die totale Katastrophe, dreckige Fliesen, Kalk -und Schmutzablagerungen in der Duschkabine. Das Klo roch an mehreren Tagen stark, da half nur das Einschalten der Lüftung. Die Handtücher könnten auch ausgetauscht werden, viele hatten Löcher oder waren eingerissen. Abschließend ist zu sagen, dass dieses Hotel tolle Möglichkeiten hätte, die fehlende Führung aber spürbar ist. Am Personal hat es nicht gelegen, das war nett und zuvorkommend.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Jo hieman elähtänyt rakennus, mutta ystävällinen henkilökunta. Unohti mainita että perivät aikaisen Check-in maksun vaikka emme edes pyytäneet sitä vaan olimme valmiita laittamaan laukut säilöön. Tämä selvisi vasta poistuttaessa.

10/10 Excellent

karrar, العراق

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق جيد والموقع مميز
اهم ما يميزه هو موقعه وقربه من المدينة القديمة وساحل بحر قزوين

10/10 Excellent

Elena, Москва

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень хороший отель.
Очень хороший отель. Мне достался номер на 4 этаже с видом на площадь.в номере большая кровать, два кресла с журнальным столиком, письменный стол, телевизор. При заезде в номере не оказалось халата, чайника, чайных принадлежностей, но все это принесли в течении 5 минут. Убирались и меняли белье каждый день. Завтрак обильный. Несколько видов колбас, сыров, хлопьев, два вида творога, каша, блинчики, картофель фри, сосиски, помидоры, огурцы, фрукты. Можно заказать омлет с различными добавками. Гостеприимность сотрудников отеля необыкновенная, во всем пытались помочь и сделать отдых более качественным.