Jeffrey, I am writing to extend our sincerest apologies regarding your recent experience with our breakfast offerings at the Best Western Plus Wilkes-Barre Scranton Airport hotel. Your feedback is incredibly valuable to us, and we are genuinely sorry to hear that we did not meet your expectations in this regard.At the Best Western Plus, we take great pride in meticulously crafting our breakfast standard to ensure that each guest enjoys a satisfying and convenient start to their day. From an enticing array of fresh fruits, including ripe bananas, crisp apples, and juicy oranges, to creamy yogurts in tantalizing flavors like succulent strawberry, tangy blueberry, and luscious peach, our goal is to cater to a variety of tastes and dietary needs.Additionally, our breakfast buffet boasts a tempting selection of pastries, including flaky danishes, buttery croissants, and bursting-with-flavor muffins, alongside freshly baked bagels and English muffins paired with an array of spreads and preserves.We understand the importance of hearty satisfaction in the morning, which is why our spread also includes a variety of hot items, such as savory cheese omelets, crispy bacon, and savory sausage patties, as well as golden-brown breakfast potatoes and make-your-own pancakes accompanied by luscious maple and blueberry syrups.Furthermore, our breakfast service offers a selection of refreshing beverages, including freshly brewed coffee, aromatic teas, and chilled juices ranging from tangy orange and crisp apple to refreshing cranberry and zesty lemonade.However, it is clear that we have fallen short of delivering the exceptional breakfast experience that we strive for, and for that, we sincerely apologize. Please know that we are taking your feedback to heart and are already taking proactive steps to elevate our breakfast offerings to better meet your expectations and those of our valued guests.Moving forward, we are committed to enhancing our breakfast menu to ensure a wider variety of options and an even more satisfying experience for all our guests. Additionally, our attentive staff will be on hand to assist with any special requests or dietary preferences to ensure that everyone enjoys a fulfilling breakfast experience during their stay.We truly appreciate your feedback and the opportunity to improve. Your satisfaction is our top priority, and we look forward to welcoming you back to the Best Western Plus Wilkes-Barre Scranton Airport hotel for a truly exceptional breakfast experience in the near future.

I'm terribly sorry to hear about your experience. It sounds like we fell far short of the high standards we set for ourselves, and for that, we sincerely apologize. Cleanliness and guest satisfaction are our top priorities, and it's disappointing to hear that we missed the mark during your stay. We appreciate you bringing this to our attention, and rest assured, we're taking immediate steps to address the issues you've raised. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to regain your trust and welcome you back for a much more pleasant stay in the future.

We're thrilled to hear that you enjoyed your stay with us! Thank you for highlighting our clean accommodations and friendly staff; it means the world to us. We're delighted to have provided you with a comfortable experience during your quick stopover. Looking forward to welcoming you back whenever your travels bring you through town again!

Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you for taking the time to share your experience with us! Your feedback fuels our commitment to providing exceptional service. If there's anything specific you think we can improve upon to turn that 4 into a 5 next time, please don't hesitate to let us know. We look forward to welcoming you back for an even better stay in the future!

Thank you for taking the time to share your experience with us! Your feedback fuels our commitment to providing exceptional service. If there's anything specific you think we can improve upon to turn that 4 into a 5 next time, please don't hesitate to let us know. We have over two dozen local and chain restaurants within a two miles radius. Many of which we can offer transportation to and from. We look forward to welcoming you back for an even better stay in the future!

Greetings Aaron, I am writing to express my sincerest apologies for any inconvenience or discomfort you experienced during your recent stay with us at the Best Western Plus Wilkes-Barre Scranton Airport Hotel. Your feedback is incredibly valuable to us, and we genuinely appreciate you taking the time to share your thoughts.While I am pleased to hear that you found our overall accommodations to be nice, I am truly sorry to learn that the beds did not meet your expectations. Your comfort is paramount to us, and we regret any disappointment caused by the condition of the mattresses. Whether they were too soft or too hard, please know that your comments have been shared with our housekeeping and maintenance teams. Rest assured, all our mattresses are new, and we are actively working to ensure that they provide the perfect balance of support and comfort for our guests.We understand that personal preferences for mattress firmness vary, and we encourage you to communicate any specific requests or concerns regarding your bedding preferences with us during your next stay. Our team is always available to assist in providing additional amenities or making adjustments to enhance your comfort and ensure a restful night's sleep.Your satisfaction is our top priority, and we are committed to continuously improving our services and facilities based on valuable feedback like yours. Once again, thank you for choosing to stay with us at Best Western Plus Wilkes-Barre Scranton Airport Hotel. We truly value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the near future.

Greetings, Thanks for staying with us at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel.First and foremost, please accept our sincere apologies for any inconvenience you experienced due to the reported lack of hot water during your three-night stay. Upon receiving your feedback via your survey, our team immediately investigated the matter. Regrettably, we were unable to replicate the issue during our inspection of the room, and no other guests had reported similar concerns during your stay.We take all guest feedback seriously, and your experience is no exception. Our team is committed to providing a comfortable and seamless experience for all our guests, and we deeply regret any inconvenience you may have experienced.Should you have any further details or specific information regarding the issue, we would greatly appreciate the opportunity to address them directly. Your feedback is invaluable to us as we strive to continuously improve our services.Once again, please accept our apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Guest Services

Elizabeth, Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you for taking the time to share your experience with us! Your feedback fuels our commitment to providing exceptional service. If there's anything specific you think we can improve upon to turn that 4 into a 5 next time, please don't hesitate to let us know. We have over two dozen local and chain restaurants within a two miles radius. Many of which we can offer transportation to and from. We look forward to welcoming you back for an even better stay in the future!

Zoe, Thank you for taking the time to share your experience with us! Your feedback fuels our commitment to providing exceptional service. If there's anything specific you think we can improve upon to turn that 4 into a 5 next time, please don't hesitate to let us know. We look forward to welcoming you back for an even better stay in the future!

Thank you for taking the time to share your experience with us! Your feedback fuels our commitment to providing exceptional service. If there's anything specific you think we can improve upon to turn that 4 into a 5 next time, please don't hesitate to let us know. We have over two dozen local and chain restaurants within a two miles radius. Many of which we can offer transportation to and from. We look forward to welcoming you back for an even better stay in the future!

Leduc,On behalf of everyone here at Best Western Plus Wilkes-Barre Scranton Airport Hotel. I would like to extend our heartfelt gratitude for taking the time to rate your recent stay with us a perfect 5 out of 5. Your satisfaction is our ultimate goal, and we are thrilled to learn that we met or exceeded your expectations during your time with us.Your positive rating serves as a source of great pride and motivation for our team, as we continuously strive to provide exceptional service and accommodations to all our valued guests. While we are delighted to hear that your experience was nothing short of excellent, we also recognize that your time is precious, and we sincerely appreciate you choosing to share it with us.If you have any specific feedback or comments you would like to share about your stay, please do not hesitate to reach out to me directly. Your insights are invaluable to us as we endeavor to maintain and enhance the quality of our offerings.Thank you once again for your outstanding rating and for choosing Best Western Plus Wilkes-Barre Scranton Airport Hotel.. We hope to have the pleasure of welcoming you back for another memorable stay in the near future.

Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Jennifer, Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Jane, We're thrilled to hear that you felt safe and well taken care of during your stay with us. Providing a secure and welcoming environment for all our guests, especially solo travelers, is of utmost importance to us. Our staff is dedicated to ensuring that every guest feels comfortable and supported throughout their time with us.Thank you for acknowledging the helpfulness of our team. We take pride in providing excellent service and making sure that all your needs are met during your stay. Your safety and peace of mind are always our top priorities.We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Lisa, Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel clean and enjoyed the comfortable beds and showers. However, we apologize that our breakfast didn't meet your expectations. We appreciate your input and will certainly take it into consideration as we strive to improve our offerings.Regarding the availability of food and drinks within walking distance, we understand the importance of convenience for our guests. While we regret any inconvenience this may have caused, we do offer a range of dining options on-site or can assist with recommendations for nearby establishments that offer delivery services.We're pleased that you would recommend us for a good night's sleep at a reasonable rate. Providing a comfortable and restful stay for our guests is always our top priority.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

James, Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Ralph, Thank you for the stellar rating! We're absolutely thrilled that you had a perfect stay with us. Your 5 out of 5 is like the cherry on top of our already delightful sundae! We hope to welcome you back soon for another round of top-notch hospitality and maybe even a slice of our famous homemade pie... if you're into that sort of thing. Safe travels until we meet again!

David, Thank you for taking the time to share your experience with us! We're delighted to hear that you found our hotel clean and our staff friendly. Your feedback fuels our commitment to providing exceptional service. If there's anything specific you think we can improve upon to turn that 4 into a 5 next time, please don't hesitate to let us know. We look forward to welcoming you back for an even better stay in the future!

Dear Claude,Thank you for taking the time to leave such a glowing review of your recent stay at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel on Expedia. We are thrilled to hear that you had a fantastic experience with us and that you found our location to be convenient and our hotel exceptionally clean.At the Best Western Plus, we are committed to providing our guests with the best possible value for their money, and we are delighted that you found our hotel to be unbeatable in this regard.Your feedback means the world to us, and we truly appreciate your kind words. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Guest Services

Dear Kelly,Thank you for taking the time to share your feedback regarding your recent stay at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel on Expedia. We greatly appreciate your review and are delighted to hear that you found our staff to be lovely.At our hotel, we strive to provide exceptional service to all our guests, and it's wonderful to know that our team made a positive impression on you during your visit.Your feedback is valuable to us as we continuously aim to improve our guests' experiences. If there are any additional comments or suggestions you would like to share with us, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Guest Services

Terika,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced during your time here. Your comments have been brought to the attention of our management team, and we are taking immediate steps to address the issues you mentioned.We deeply regret that your check-in experience fell short of our usual standards of hospitality. It's unacceptable that you were not greeted with the warm welcome and attention you deserve upon arrival. Please know that we are addressing this matter with our front desk staff to ensure that all guests are promptly acknowledged and assisted in a courteous manner.Furthermore, we apologize for the maintenance issues you encountered in your room, including the malfunctioning curtain, the condition of the shower, and the cleanliness of the cabinets. Our housekeeping and maintenance teams have been notified to rectify these issues promptly and to ensure that our rooms meet the highest standards of cleanliness and functionality.Your feedback is invaluable to us as it helps us identify areas for improvement and strive for excellence in guest satisfaction. We hope that you will consider giving us another opportunity to provide you with the exceptional stay you deserve. Should your travels bring you back to the area, please do not hesitate to reach out to us directly, and we will do everything we can to make your next stay with us truly outstanding.Thank you again for sharing your concerns with us. We appreciate your patronage and the opportunity to address these matters.

Jeannette, Wow, thank you for the glowing review! We are delighted to hear that you, your husband, and your child had a wonderful stay with us at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel.It warms our hearts to know that you found our hotel tidy, your room lovely and comfortable, and the atmosphere quiet. We take pride in our courteous and welcoming staff, and we're thrilled that your check-in experience was easy and enjoyable.We're also pleased to hear that you enjoyed the breakfast offerings, and it's fantastic to know that the shower water pressure met your expectations. We aim to provide a comfortable and memorable stay, and your positive feedback is a great reward for our efforts.It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you to the area. If there's anything specific you loved about your stay or any suggestions you have, feel free to share—we love hearing from our guests!Safe travels and looking forward to hosting you again,The Best Western Plus Wilkes-Barre-Scranton Airport Hotel Team

James, We appreciate you taking the time to share your feedback about your recent stay at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel. We're glad to hear that you found it to be a good place to stay.Your input is valuable to us, and we always strive to provide the best possible experience for our guests. If there are any specific aspects you enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know.We look forward to the opportunity to welcome you back and ensure your next visit is a 5-star experience.Safe travels, and thank you for choosing us!Best regards,Guest Services

Cheers to you for being savvy and sharing your insights! We appreciate your straightforward and honest feedback about the Best Western Plus Wilkes-Barre-Scranton Airport Hotel.You've nailed it—being an airport hotel does come with the perks of cleanliness and reasonable prices, and we're thrilled to know you found those aspects to your liking. We understand the convenience trade-off when it comes to eateries and entertainment, but fear not! We like to think of ourselves as a launching pad to adventure, with a car being the key to unlocking the culinary and entertainment treasures of Wilkes-Barre.Thank you for choosing us, and we hope to welcome you back for more clean and reasonably priced stays in the future. Safe travels and happy exploring!Best regards,The Best Western Plus Wilkes-Barre-Scranton Airport Hotel Team

Brittney, Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

SHelley, Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 5 out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Hello,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the issues you encountered, and we appreciate you bringing them to our attention.I'm sorry to hear about the challenges you faced with the water pressure, temperature, and the heater in your room. Your comfort is of the utmost importance to us, and we regret any inconvenience these issues may have caused.Rest assured, our maintenance team will promptly address the concerns you've raised to ensure a more comfortable experience for future guests. Additionally, we'll review our inventory to ensure that there are always extra blankets available in the rooms.We appreciate your understanding, and if your travels bring you back to the area, we would welcome the opportunity to provide you with a much-improved experience.Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again.

Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

John, We appreciate your continued patronage and the feedback you provided regarding your recent stay.I'm glad to hear that the check-in process was smooth, and you found the place clean. However, I'm sincerely sorry to learn about the inconvenience you experienced with the water not turning on for a shower before your early departure, especially considering the unique controls in our accessible room.Please accept our apologies for this unexpected issue. We understand the importance of a seamless stay, especially when time is of the essence for an early flight. We are actively addressing the directions on how to use the controls issue and ensuring clearer communication about the controls in our accessible rooms to prevent any future surprises.Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a much-improved experience.Safe travels,Guest Services

Anthony, Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a five out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a five out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Jeffrey, Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 5 out of 5-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's aACnything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Ian, Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a five out of five-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 10 out of ten-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your support and are delighted to know that you had a positive experience. If there's anything specific you enjoyed during your visit or if you have any suggestions for improvement, feel free to let us know. We look forward to serving you again in the future!

Hello Mark!Your detailed feedback about your recent stay at our hotel warms our hearts. We are genuinely delighted to hear that you found the welcoming, well-lit, and clean atmosphere to your liking; it truly brings us joy to know that our efforts resonate positively with our guests.Your thoughtful observations on the challenges presented by the small bottles in the bathroom are sincerely appreciated. We understand the inconvenience, especially for our older guests, and your perspective is invaluable to us.Concerning your suggestion of bulk soap dispensers in other hotels, we have decided not to utilize them on the property. A recent National Institutes of Health study highlighted the increased risk of bacterial contamination in such dispensers. Additionally, there could be potential tampering with dispensers, even with safeguarding locks in place. Since your safety and hygiene are very important to us, I think you’ll agree with our decision. Please let us know next time if you’d like help with the bottles.Regarding your specific concern about the bathroom, we want to assure you that cleanliness is not just a priority but a genuine commitment for us. Following your feedback, our dedicated team promptly inspected the room, and we are thrilled to report that no evidence of mold or mildew was found anywhere in the bathroom.Your feedback is a cornerstone of our continuous efforts to improve our services. We eagerly anticipate the opportunity to welcome you back for an even more enhanced experience in the future. Please do not hesitate to share any further suggestions or concerns with us; your input is invaluable.With gratitude,Guest Services

High-fives and confetti cannons for your awesome 5 out of 5 rating – you're the real MVP of hotel appreciation! We're doing a little happy dance over here because your feedback just made our day (and maybe our week).We're stoked that you soaked up the vibes and had a blast during your stay. Our mission is to sprinkle a bit of quirkiness into your experience, and it sounds like we hit the mark! Your enthusiasm fuels our hotel shenanigans – we're in the business of turning "ordinary" into "extraordinary.". Got any secret tips or wild suggestions for us? We're all ears! We're on a quest for even more awesome, and who better to guide us than the coolest guest in town? Thanks a million for choosing us. We can't wait for your encore performance at our quirky hotel – where every stay is a party! Cheers to good vibes!