Desk, blackout curtains, free WiFi, bed sheets
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Reviews of Red Roof Inn Austin North

3 out of 5
Red Roof Inn Austin North
8210 N I 35, Austin, TX

Reviews

4.8
Rating 10 - Excellent. 113 out of 1000 reviews" "
Rating 8 - Good. 130 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 176 out of 1000 reviews" "
Rating 2 - Terrible. 410 out of 1000 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Jermey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy
I never even stayed here and am still yet to get money back!
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is pretty dirty. Stains on floors, rooms smelled like smoke as well as sheets were not cleaned. Amenities included a iron which was missing in our room.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t like that floor was dirty Shower head didn’t work Towels seemed dirty AC unit didn’t heat up
Stayed 2 nights in Dec 2020

2/10 Terrible

Olivia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
This place was nasty. I will never ever stay here. I did not even stay. Walked in roaches everywhere. Even in the toilet. Crackheads hanging around office. Smelled horrible. People smoking weed all over the place.
Stayed 1 night in Dec 2020

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs not just in the bed !
Upon entry to the room there was roaches on the door, on the ac , and on the floor by the tv into the bathroom. I was in the room long enough to call the hotels.com help line& was on the phone over an hour trying to get it resolved.
Stayed 1 night in Dec 2020

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Stayed 2 nights in Dec 2020

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Adriana

Business traveller, Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes!
The pictures are definitely nothing like what they've posted. I understand they're under renovation but this was sad. As soon as I walked in, i noticed the rumpled sheets on the bed, cigarette ash all over the flloor, mold growing on the ceiling, light fixture in bathroom broken. I haven't even gotten a chance to take a shower yet but i'm scared to. When the front desk tried moving us to another room, that turned out to be even worse because that room had roaches. I ended up requesting my first room back and decided beggars cannot be choosers
Stayed 1 night in Nov 2020

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood on sheets and other fluids
Terrible place, very dirty, body fluids everywhere. We ask for another room and it was the same. Place is a rat hole. It should be. Removed from.list of hotels. Has to call customer servicebyo get a refund, they said yes when they had hotels.com.on the phone, later they did not honor the refund.
Stayed 2 nights in Nov 2020

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
it smelled like feet as soon as you walked in. the bed linens where dirty as where the walls. the wifi did not work and there was obvious drug activity going on in the parking lot. my worst hotel stay so far.
Stayed 1 night in Nov 2020

4/10 Poor

Nicole

Travelled with family
Neighbors were extremely loud all day/night.
Stayed 5 nights in Nov 2020

10/10 Excellent

Rochell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was a unique place to stay. Very busy, It was fun
Stayed 3 nights in Nov 2020

8/10 Good

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

6/10 Okay

Luis

Stayed 1 night in Nov 2020

4/10 Poor

Trishan

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Rochell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

Shan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Like Roach Roof Hotel
Covered and I mean covered in ROACHES! I killed about 15-20 of them. It was disgusting and they refused to refund me. I believe roaches is a huge red flag since we are still in the middle of a pandemic and they should be shut down.
Stayed 1 night in Oct 2020

2/10 Terrible

Jesse

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
There were roaches running. I did not sleep well and it was not a safe feeling neighborhood. NEVER AGAIN
Stayed 1 night in Oct 2020

2/10 Terrible

Beau

Travelled with group
Liked: Room comfort
Disliked: Staff & service
This place is not for family's
It was a little hectic my room overflow we d from the bathroom so they moved me to another and then they blacklisted me
Stayed 4 nights in Oct 2020

2/10 Terrible

Jean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The sheets were dirty and had stains all over and it smelled horrible
Stayed 2 nights in Oct 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful people, we are repeat customers and like this place.
Stayed 1 night in Oct 2020

2/10 Terrible

vahid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0 star
Super dirty and very old I just can say was very terrible
Stayed 1 night in Oct 2020

2/10 Terrible

Guadalupe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Gretchen

Stayed 1 night in Aug 2020

2/10 Terrible

Tiasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse sleepless night ever
Stayed 1 night in Oct 2020

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay there again. Needs to be off the m
Stayed 1 night in Oct 2020

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Every room I went to had a bunch of roaches the sh
Every room I went to had a bunch of roaches the sheets have not been clean I understand they got a Pandora going on but you have to keep things clean because people pay money for that you want to be comfortable especially when you live in day by day
Stayed 1 night in Oct 2020

2/10 Terrible

Nadia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never staying here again.
Stayed 1 night in Oct 2020

10/10 Excellent

Joslynn

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Amazingly wonderful
Stayed 1 night in Oct 2020

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever
Roaches everywhere very uncomfortable not sanitized
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Meh
It was cheap, so that was a plus, but really gross and kinda shady. Burn holes in the sheets, walls were filthy, bathtub grimy, pool was green with sludge, people started blasting music at 2 am. Broken glass all over the parking lot. Pillows were like the flat small travel size. It did allow pets, which was also a plus.
Stayed 1 night in Sep 2020

2/10 Terrible

Isaac l

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Disgusting. Had to check out early due to cockroaches.
Stayed 3 nights in Sep 2020

2/10 Terrible

Rose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean at all!! Has Roaches!!
Stayed 1 night in Sep 2020

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place. Staff is above and beyond.
Still out on a business trip but so far it's been a blessing and it's just been a very comfortable stay thank you everybody at red roof
Stayed 1 night in Sep 2020

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bargain
always friendly and accommodating
Stayed 1 night in Sep 2020

2/10 Terrible

Yassine, Boston

Disliked: Cleanliness, amenities, property conditions & facilities
This is first times I have ever been to a hotel like this. It’s smells really bad, the sheets have stains all over, cockroaches all over the the place, and mold in the bathtub. Save yourself the money and go somewhere else
Stayed 1 night in Sep 2020

2/10 Terrible

Mina

Business traveller
Stayed 1 night in Aug 2020

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puke
It was horrible and disgusting, dirty nasty stained sheets, hair in bed, and even got switched to another room but it was in the same condition. I took off everything off the beds and used my personal bedding. Plus the bathroom towels and shower was disgusting. I will never return to this Red Roof Inn ever in my life.
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very scary location and neighborhood. I will nor recommend anyone to this place. (It has nothing to do with the facility itself.)
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020

6/10 Okay

Lawrence

Liked: Cleanliness, property conditions & facilities
Place was ok. Issue was the A/c i called in the morning around 7am. Said the a/c isnt getting cold. She said maintenance will come in at 8-930am. Well they never came by and checked.
Stayed 3 nights in Aug 2020
Response from Sophia,CSR on 2 Sept 2020
Mr.Lawrence, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback, and we apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you next Time!
Thanks alot for all you have done!£
Stayed 1 night in Jun 2020
Response from Sophia,CSR on 2 Sept 2020
Ms.Jesse, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Sophia,CSR on 30 Aug 2020
Ms.Natalie, Thank you for staying with us. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.

4/10 Poor

Joseph

Stayed 1 night in Aug 2020

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this cesspool
TRUST ME - STAY AWAY. I have never in my life encountered such a nasty establishment - and I’ve stayed in cheap motels before. It was disgusting - filthy, used towel in room, roaches in bathroom, missing items such as facial tissue and a full roll of toilet paper. The room reminded me of what a large prison cell might be like. I think I would have been less disgusted if the room hadn’t stunk so badly - I could not sleep because it was so fetid. There were literally people doing drugs in the parking lot. Between taking in my first bag and dogs and going back for the other bag, someone threw a dirty sock on my hood. I’m not kidding. The next morning I had to deal with hotels.com and Red Roof to get the rest of my reserved days canceled. There were two other people in the lobby doing the same thing and we all compared notes and were appalled. Also. my AC was the only good thing in the room. But I spoke to people in four other rooms who said their ACs barely cooled the rooms. I would rather have to pay $300 a night than stat here again. My Austin friends say it’s a bad area of town and they are right.
Stayed 3 nights in Aug 2020
Response from Sophia,CSR on 30 Aug 2020
Ms.Melissa, Thank you for sharing your review. We apologize for the inconvenience faced by you and, we regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. We are actively investigating your feedback with our management for prompt action and will reach out to you for further information.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Sophia,CSR on 27 Aug 2020
Mr.Michael, We are sad to see this 2- star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.