Exterior
Check availability

Reviews of Hampton Inn Austin NW near The Domain

2.5 out of 5
Hampton Inn Austin NW near The Domain
3908 W Braker Ln, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Aisha

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall my stay was pretty much enjoyable, lots of trees, quiet, convenient to get to, clean, no Bed Bugs. But I Booked my room with Expedia I choose the option to pay at the front desk. The card I used to book with around 6:30pm May 1st 2024 had an charged unauthorized for the amount $150.89, then I received an phone call from the front desk stating that if I don't pay at least half my total because they were about to be at capacity then I risk the chance of losing my reservation. So I transferred some money into that account and then paid what I thought would've been at least the half portion of my room cost. Upon arrival/ check in I was charged $173.52 which is more than the amount I booked for. My total with Expedia was only to be $303.39, The math doesn't add up. I checked with them (The Property) since a day after my check out date & still haven't got the reimbursement for the so called deposit etc etc. I was told give 5 business working days from Sunday May 5th 2024 I have as of today May 10th 2024. To no avail. I called and spoke I'm guessing an Miguel/ Michael and he said it was something to do with my bank. He also told me he shows that they released my reimbursement May 3rd 2024. I asked him to submit an copy to my email of that doc. I haven't received anything. Main reason I'm writing this review. Probably will not be staying with the Hampton Inn in the near future.
Stayed 2 nights in May 2024
Response from Marcos on 11 May 2024
Thank you for reaching out with your inquiry regarding the hold placed on your credit card during your recent stay with us. I appreciate the opportunity to provide clarification on this matter.Upon reviewing your folio and the transactions processed during your stay, I can confirm that the amount initially put on hold on your credit card included both the room charges and the incidentals deposit. As indicated in the copy of the folio sent to your email address, a total of 301.78 was charged for the two nights' stay, with 150.89 being charged for each night.I am pleased to inform you that the remaining amount of the hold, which was not utilized during your stay, has been refunded to the credit card on file. However, please note that the time it takes for the hold to be released from your account may vary depending on your bank's policies and procedures.Typically, holds placed on credit cards for incidentals or authorization purposes are released within a few business days after check-out. However, the exact timeframe for the hold to be dropped from your account is determined by your bank's processing times. I recommend contacting your bank directly for more information on when the hold will be released from your account. Once Gain we appreciate hearing from all our customers, though we're sorry our service was not up to our usual standards because the situation that the hold is taking longer than usual.Thanks, and have a great weekend.Best regards

8/10 Good

Alex

Liked: Cleanliness, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2024
Response from Marcos on 10 May 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

6/10 Okay

Elizabeth, Fort Worth

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Marcos on 20 Apr 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything. I got what I paid for. No complaints here.
Stayed 2 nights in Apr 2024
Response from BG on 12 Apr 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Lauren

Stayed 2 nights in Apr 2024
Response from Marcos on 8 Apr 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

8/10 Good

Michael

Liked: Cleanliness, staff & service
nice property was clean and comfortable
Stayed 3 nights in Mar 2024
Response from Marcos on 8 Apr 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with my stay at the Hampton Inn. Staff was very helpful and friendly!
Stayed 2 nights in Mar 2024
Response from Marcos on 5 Apr 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the accessible breakfast options! I have a lot of allergies I have to be careful of and most hotel breakfasts don't fit the bill. I was very happy that there was ready made oatmeal and hash browns! I would stay again
Stayed 3 nights in Mar 2024
Response from Marcos on 4 Apr 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marcos on 5 Apr 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day

8/10 Good

shari, atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Just wish the blinds were more user friendly and the linens/duvet were more higher quality
Stayed 2 nights in Mar 2024
Response from Marcos on 31 Mar 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Kaileine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were eeally nice.
Stayed 2 nights in Mar 2024
Response from Marcos on 31 Mar 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

justo

Stayed 1 night in Mar 2024
Response from Marcos on 20 Apr 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from Marcos on 4 Apr 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location about 15 to 20 minutes to every hot spot.
Stayed 5 nights in Mar 2024
Response from Marcos on 29 Mar 2024
Thank you for taking the time to respond to our review, and we are glad that you enjoyed your stay with us, in hopes to be having you again with us in your next visit to town.Thanks, and have a great night.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
It was tucked away nicely, but still close to the Domain. The bed was also very comfortable!
Stayed 1 night in Mar 2024
Response from Marcos on 29 Mar 2024
Thank you for taking the time to respond to our review, and we are glad that you enjoyed your stay with us, in hopes to be having you again with us in your next visit to town.Thanks, and have a great night.

10/10 Excellent

Eurika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marcos on 27 Mar 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

6/10 Okay

Nora

Travelled with family
Liked: Staff & service
The bed is not comfortable
Stayed 1 night in Mar 2024
Response from Marcos on 26 Mar 2024
Thanks for taking the time responding to our survey., but we're sorry to hear about the issues regarding the uncomfortable bed. Rest assured that this will foster improvements for the future, Looking forward to your next stay with us. Have a great day.

4/10 Poor

Nabil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the bed was awful. very cheap mattress and pillows
Stayed 1 night in Mar 2024
Response from Marcos on 22 Mar 2024
Thanks for taking the time to respond to our review, but we are sorry to hear that the mattress and the pillows are not on your likening, we are going to pass this to the correspondent department in order to help our future guest. Thanks, and have a great day.

10/10 Excellent

Brinkley

Business traveller, Travelled with partner
Loved it
Stayed 2 nights in Mar 2024
Response from Marcos on 18 Mar 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

8/10 Good

Steve

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was good and well lighted
Stayed 5 nights in Mar 2024
Response from Marcos on 18 Mar 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Latonya

Stayed 2 nights in Mar 2024
Response from Marcos on 6 Apr 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

2/10 Terrible

Ashley

Stayed 1 night in Mar 2024
Response from Marcos on 5 Apr 2024
Thanks for taking the time responding to our survey. We appreciate hearing from all our customers, though we're sorry our service was not up to our usual standards, we will work internally to make the necessary adjustments rest assured that this will help us improve our guest experience in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The party was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Marcos on 18 Mar 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

6/10 Okay

Gothandaraman

Travelled with family and small children
Liked: Cleanliness, staff & service
Looks and feels old. Ok location. Breakfast options were ok but not great. Overall a 3 out of 5 property
Stayed 2 nights in Mar 2024
Response from Marcos on 17 Mar 2024
Thanks for taking the time responding to our survey., but we're sorry to hear about the issues regarding the breakfast service. Rest assured that this will foster improvements for the future, Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marcos on 17 Mar 2024
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from Marcos on 30 Mar 2024
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.

8/10 Good

Jonas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and reasonable price, the facility is old
Stayed 1 night in Feb 2024
Response from Marcos on 8 Mar 2024
Thanks for taking the time responding to our survey. We appreciate hearing from all our customers, though we're sorry our service was not up to our usual standards, we will work internally to make the necessary adjustments rest assured that this will help us improve our guest experience in the future.

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 3 nights in Mar 2024
Response from Marcos on 8 Mar 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service
Breakfast was not that good
Stayed 2 nights in Feb 2024
Response from BG on 5 Mar 2024
We appreciate your review, additional feedback helps us improve in our day to day activities. We hope that you give us another chance when visiting Austin to make it up to you.

10/10 Excellent

Richard, Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Repeat visitor. This location is close to multiple dining options and convenient to my customer location/
Stayed 3 nights in Feb 2024
Response from BG on 5 Mar 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Pedro

Travelled with partner
Liked: Property conditions & facilities
El hotel estaba muy limpio y en una zona segura , las camas eran muy cómodas y el desayuno creo que podría mejorar en tener más variedad pero en general todo bien
Stayed 1 night in Jan 2024
Response from BG on 15 Feb 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from BG on 15 Feb 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Cheron

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the ability to check in and out plus access room and building with digital key.
Stayed 1 night in Jan 2024
Response from BG on 5 Feb 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

christopher

Stayed 1 night in Jan 2024
Response from Marcos on 21 Mar 2024
Thanks for the wonderful review. Looking forward to your next stay with us. Have a great day.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BG on 5 Feb 2024
Thank you for the 5-star rate you gave it to us, we are looking forward to having you back soon!

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from BG on 5 Feb 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

4/10 Poor

Munif

They didn’t provide a room which have smart TV
Stayed 1 night in Jan 2024
Response from BG on 5 Feb 2024
We appreciate your review, additional feedback helps us improve in our day to day activities. We hope that you give us another chance when visiting Austin to make it up to you.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk guy was nice & curios
Stayed 1 night in Jan 2024
Response from BG on 17 Jan 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Feranie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean
Stayed 1 night in Jan 2024
Response from BG on 17 Jan 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Richard, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, enjoyed the breakfast, comfortable and quiet room and easy parking, close to the freeway so we could get to our spots easily whilst on vacation.
Stayed 2 nights in Jan 2024
Response from BG on 9 Jan 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Dayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the property and great location with quick access to the Domain area and ample parking. Clean room and comfortable bed. But fitted sheets kept coming undone as if elastic was giving out. This was a little frustrating but a good experience overall.
Stayed 3 nights in Dec 2023
Response from BG on 9 Jan 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice an helpful
Stayed 1 night in Dec 2023
Response from BG on 9 Jan 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BG on 9 Jan 2024
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

4/10 Poor

Daniel

Stayed 2 nights in Dec 2023
Response from BG on 9 Jan 2024
We appreciate your review, additional feedback helps us improve in our day to day activities. We hope that you give us another chance when visiting Austin to make it up to you.

10/10 Excellent

Brittany

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BG on 26 Dec 2023
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from BG on 17 Jan 2024
Thank you for the 5-star rate you gave it to us, we are looking forward to having you back soon!

10/10 Excellent

Sabrina

Stayed 1 night in Dec 2023
Response from BG on 26 Dec 2023
We appreciate you taking the time to review us! We are glad that you had a positive experience. This review serves as an encouragement for the staff to keep up the good work. We definitely look forward to meeting with you the next time you're traveling to Austin!

10/10 Excellent

Ronald

Stayed 2 nights in Dec 2023
Response from BG on 17 Jan 2024
Thank you for the 5-star rate you gave it to us, we are looking forward to having you back soon!

10/10 Excellent

Adionicio

Liked: Cleanliness, staff & service, property conditions & facilities
Right by the highway and convenient access
Response from BG on 5 Feb 2024
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marcos on 17 Dec 2023
Thanks for the wonderful review. this will help us improve our guest experience in the future, looking forward to your next stay with us. Have a great day.