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Rating 10 - Excellent. 647 out of 1001 reviews" "
10 - Excellent
647
Rating 8 - Good. 183 out of 1001 reviews" "
8 - Good
183
Rating 6 - Okay. 80 out of 1001 reviews" "
6 - Okay
80
Rating 4 - Poor. 44 out of 1001 reviews" "
4 - Poor
44
Rating 2 - Terrible. 47 out of 1001 reviews" "
2 - Terrible
47
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Raquel
Travelled with family and small children, Business traveller
Staff was amazing and fantastic! What was not was Expedia I will be contacting the corporate.
ReJeana
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Thank you for your kind words about our team here at Austin Marriott North, ReJeana! We're thrilled to hear that you found everyone warm and helpful. We're sorry to hear about your issues with your booking process though, and we hope that your concerns are resolved swiftly and satisfactorily. We look forward to welcoming you back soon and providing another excellent experience.
It was comfortable but there was no robs like advertised was disappointed on that
Misty J
Stayed 1 night in Apr 2024
Response from Jerome Hopkins on 15 Apr 2024
Dear Misty,Thanks for your feedback. We appreciate your comments and have noted your concerns related to the Robes.Respectfully,Jerome Hopkins, CHA Assistant General Manager Austin Marriott North
Dear Marie,We appreciate your review and rating!! We hope to serve you again in the future.Respectfully,Jerome Hopkins, CHA Assistant General Manager Austin Marriott North
Very nice hotel near north Austin. I was surprised at the size.
Peter
Stayed 1 night in Apr 2024
Response from Jerome Hopkins on 15 Apr 2024
Dear Peter,Thanks for your feedback! We are very glad that you had a great stay.Respectfully,Jerome Hopkins, CHA Assistant General Manager Austin Marriott North
Thank you for choosing Austin Marriott North! We are glad your stay was impeccable and hope you will be back whenever you are in town.
10/10 Excellent
MARK
30 Mar 2024
MARK
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 1 Apr 2024
Thank you for taking a moment to leave us this five-star rating, Mark. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!
Austin Marriott North is centrally located within Round Rock and driving distance to plenty of restaurants and activities. I'd recommend this property to individuals and families who prefer stay outside of the city.
Atit
Stayed 1 night in Feb 2024
Response from HotelMgmt on 19 Mar 2024
Thank you for your recommendation, Atit! We're delighted to hear that you enjoyed your stay at the Austin Marriott North and found our location convenient for exploring Round Rock and its surrounding attractions. We strive to provide a comfortable and convenient experience for all our guests, and we're glad to hear that you would recommend our property to others. We appreciate your feedback and hope to welcome you back for another seamless trip!
4/10 Poor
Gopichandra
Business traveller
13 Mar 2024
Disliked: Cleanliness
Gave a room with a stupid tub shower with pathetic function. Later apologized for giving accessible room without my asking for it and not informing me about it. Was not equipped with all the toiletries
Gopichandra
Stayed 1 night in Mar 2024
Response from HotelMgmt on 15 Mar 2024
We regret your room was not what you anticipated. Please know that when reservations are not made through us, we are not aware of the details prior to guest arrival. Therefore, room types are based on availability. We hope to assist you in the future to ensure a seamless experience all around and restore your trust.
We are pleased we could offer you a seamless and swift arrival to start your stay off right, Jose. Thanks for sharing your compliments and for choosing Austin Marriot North. Until next time!
Offering you a peaceful and convenient location was a pleasure, Benjamin! We are happy we could make your trip seamless all around and hope you will be choosing Austin Marriott North again!
The staff was awesome and super nice. The hotel was super clean and my children loved the indoor pool which was 24hr fyi. Also the gym is too. Highly recommend
Crystal
Response from Hotelmgmt on 12 Mar 2024
We loved reading your review, Crystal! Knowing you found everything from our charming team to our top-notch leisure amenities worthy of a perfect score is extremely rewarding! Thank you for sharing your compliments. We hope to see you again soon!
10/10 Excellent
Milam
9 Mar 2024
Liked: Property conditions & facilities
Milam
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Mar 2024
We value and appreciate your five-star rating, Milam! Be sure to choose Austin Marriott North in the future!
We are so glad you let us know your time at Austin Marriott North was five-star worthy! We hope to impress you again very soon, Joe!
4/10 Poor
Steven
4 Mar 2024
Steven
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 24 Mar 2024
It's disappointing for us to see your low marks, Steven. We hope you will give us another chance, as we wish to provide you with a more satisfying experience.
6/10 Okay
LaTonya
Travelled with partner
4 Mar 2024
Liked: Cleanliness, staff & service, amenities
I don't want to share here
LaTonya
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 6 Mar 2024
LaTona, we are sorry your stay was not satisfactory all around. We hope we will be able to connect and learn more about your experience as we are eager to improve your impression. Thank you.
10/10 Excellent
Michael
3 Mar 2024
Michael
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 24 Mar 2024
It was a pleasure to have you as our guest, Michael, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!
Thank you for visiting, Bianca! We are grateful for your star-rating, please come back soon.
10/10 Excellent
Hilda
Travelled with family, Business traveller
26 Feb 2024
Liked: Amenities
All perfect!
Hilda
Stayed 1 night in Feb 2024
Response from HotelMgmt on 29 Feb 2024
Hilda, thank you so much for your positive feedback. We're delighted to hear that your experience with us at Austin Marriott North was impeccable! Our team strives to provide exceptional service and create memorable stays for all our guests, and knowing we've achieved this for you is incredibly rewarding. We look forward to the opportunity to welcome you back and deliver another flawless experience.
6/10 Okay
Cynthia
25 Feb 2024
Liked: Cleanliness, staff & service
Nice hotel and good location for St David’s Hospital.
Our room wouldn’t cool and pillows were horrible. Other than that nice hotel
Cynthia
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 28 Feb 2024
Cynthia, it was a pleasure providing a convenient location while in town. However, we apologize for the unusual occurrence with your AC as well as your pillows. Your feedback is incredibly helpful and we would love a second chance to win you over entirely and show you what we are truly capabel of.
Assistant General Manager was welcoming even after a late check in and very informative about amenities.
Manuel
Stayed 1 night in Feb 2024
Response from HotelMgmt on 27 Feb 2024
It's wonderful to hear that the Manager provided you with a warm welcome even after a late check-in, Manuel. Being informative about the amenities available to you is crucial for making the most out of your stay, and it's great that you were able to receive such helpful information. Thank you for sharing your experience, and we hope you enjoy all the amenities and have a fantastic rest of your stay with us at Austin Marriott North!
This is a very nice location that's clean, quiet, and conveniently located.
Mike
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Feb 2024
We're glad to hear that you enjoyed your stay at Austin Marriott North, Mike! Thank you for taking the time to share your positive feedback. We strive to provide a clean, quiet, and convenient location for our guests, and we're thrilled to hear that we met your expectations. We appreciate your review and hope to welcome you back again soon!
Thank you, Saikrishna! We are thrilled your experience was impressive here at Austin Marriott North and hope to welcome you again in the near future!
10/10 Excellent
Amy
18 Feb 2024
Amy
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Amy.
10/10 Excellent
Jacquelyn
17 Feb 2024
Liked: Amenities
Kind and respectful staff, very helpful and accommodating!
Jacquelyn
Stayed 5 nights in Feb 2024
Response from Hotelmgmt on 21 Feb 2024
Thank you for your kind words, Jacquelyn! We're delighted to hear that you found our team to be kind, respectful, helpful, and accommodating. Providing excellent service to our guests is our top priority here at Austin Marriott North, and it's always rewarding to receive positive feedback like yours. We appreciate your reviewand hope to welcome you back again soon!
Great location, comfortable, clean and great staff!
Monica
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Winning you over in every area of your stay was a pleasure, Monica. Your rave remarks fill us with pride and we hope for the honor of welcoming you back to Austin Marriott North in the near future!
They need to change the shower curtain. It got pink mold. And the faucet was leaking.
Beatriz
Stayed 1 night in Feb 2024
Response from HotelMgmt on 8 Feb 2024
Thank you for bringing this to our attention, Beatriz. We apologize for the issues you experienced with the shower curtain and faucet. Maintaining cleanliness and functionality is crucial for our guests' comfort, and we will address these concerns promptly. Your feedback is invaluable, and we appreciate your understanding. We're committed to ensuring a better experience for you on your next visit.
10/10 Excellent
Scott, Houston
5 Feb 2024
Scott
Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, and we eagerly await your next visit, Scott.
10/10 Excellent
Robert
Travelled with family
4 Feb 2024
Hotel is nice, clean and the staff very accommodating!!
Robert
Stayed 1 night in Feb 2024
Response from HotelMgmt on 8 Feb 2024
Thank you for your positive feedback, Robert! We're glad to hear that you found Austin Marriott North beautifully pristine and the team impressive! Your satisfaction is our priority, and we appreciate your kind words. Looking forward to welcoming you back for another enjoyable stay!
Had a pleasant last minute stay. Staff was wonderful and the hotel was nice and quiet
Elizabeth
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 13 Feb 2024
We are excited your travel plans brought you to Austin Marriott North to experience our warm hospitality and peaceful accommodations, Elizabeth. Thank you for your awesome review. We hope to see you again!
The hotel is not bad but terrible experience with staff at check in and getting few minor items lined outnonce in the room. Did not expect to get this type of treatment at this hotel. Should have set up through Marriott account...may have received better service.
Benjamin
Stayed 1 night in Jan 2024
Response from HotelMgmt on 26 Jan 2024
Thank you for your feedback, Benjamin. It's disheartening to hear that your experience with our team at check-in and with addressing the items in your room did not meet your expectations. We strive to provide exceptional service to all our guests, regardless of how their booking is made, and it's concerning to learn that we fell short in delivering this to you. We sincerely apologize for any inconvenience or discomfort you faced. Your comments are taken seriously, and we will look into these issues to ensure our service quality aligns consistently with the high standards we aim to uphold. We value your choice to stay with us and hope to have another opportunity to provide you with a much better experience in the future, reflecting the true quality of service we are committed to offering.
Grate location, stuff very helpful, ambience very pleasant
Edgar
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 26 Jan 2024
How amazing to know your entire experience at Austin Marriott North was perfect! Thank you for your rave review and for choosing our property, Edgar. We hope to host you again soon!
6/10 Okay
Michael
Business traveller
19 Jan 2024
Liked: Cleanliness, room comfort
Good hotel but no hot water
Hotel was great but had no hot water either day of my stay. Reported on first day.
Michael
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 23 Jan 2024
Thank you, Michael, for your feedback on your stay. We're pleased to hear that you had a positive overall impression of the hotel. However, we sincerely apologize for the inconvenience you experienced with the lack of hot water on both days of your stay, despite reporting it on the first day. This is certainly not the level of service we aim to provide, and your comments will be addressed with the appropriate teams to ensure that such issues are rectified promptly. We value your feedback, and it will be used to improve our services and facilities. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.
Sandra, we're glad to hear that you found everything to your satisfaction during your stay with us at Austin Marriott North. We hope to have the opportunity to serve you again in the future. Thank you for choosing to stay with us and for your wonderful review!
Clean hotel, friendly staff. Breakfast prices were a bit high, so we ate elsewhere. Rowdy bunch in the bar one night, but the bartender handled it well.
Verified traveller
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 11 Jan 2024
Thank you for taking the time to share your experience. We love that our beautiful accommodations and charming team impressed you. However, we're sorry to hear that the breakfast prices felt a bit high, leading you to dine elsewhere. Your feedback is important and helps us assess our pricing to ensure we provide good value. We're also glad to know that our bartender handled the situation with the group effectively, maintaining a pleasant atmosphere in the bar. We appreciate your understanding and hope to welcome you back again, perhaps with a chance to impress you with our breakfast offerings next time.
10/10 Excellent
Karen, Irvine
9 Jan 2024
Karen
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 10 Jan 2024
Thank you for taking a moment to leave us this five-star rating, Karen. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!
Overall great, except I was placed near the maintenance elevator & stairwell so it was a bit noisy.
Reang
Stayed 1 night in Jan 2024
Response from HotelMgmt on 11 Jan 2024
Thank you for your review, Reang. It's great to hear that your overall experience with us was positive. However, we apologize for the inconvenience caused by the noise near the maintenance elevator and stairwell. We understand how important a peaceful environment is for a pleasant stay. Your feedback is invaluable, and we will take it into consideration for future room placements to ensure a more serene experience for you and all our guests. We hope to have the opportunity to welcome you back and provide a stay that meets all your expectations.
My weekend stay was excellent. The check in was a delight. I was alone and I felt safe and comfortable. I will definitely stay here again when I need to.
Valerie
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 11 Jan 2024
Thank you for your lovely review, Valerie. It's wonderful to know that your weekend stay with us at Austin Marriott North was excellent and that the check-in process was seamless. We're especially glad to hear that you felt safe and comfortable while traveling alone, as we strive to create a secure and welcoming environment for all our guests. Your intention to stay with us again is the highest compliment we could receive, and we eagerly look forward to your next visit. We'll be here to ensure it's just as enjoyable and comfortable as the last!
The room was very nice. The hotel has been recently remodeled. Unfortunately, our heat did not work the first night. The front desk staff did send someone to repair it the following day.
Heliodoro
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 11 Jan 2024
Thank you, Heliodoro, for your feedback on your recent stay. It's pleasing to hear that you found the room charming and that you appreciated the recent remodeling we did. We sincerely apologize for the inconvenience you experienced with the heating on the first night though and appreciate your understanding as our team worked to resolve the issue the following day. We're committed to ensuring our guests have a comfortable and enjoyable stay, and your feedback is essential in helping us maintain and improve our standards. We hope to welcome you back soon and provide a flawless experience from start to finish.
The hotel was nicely remodeled. Staff were very kind.
Heliodoro
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 11 Jan 2024
Heliodoro, your kind words about our newly remodeled hotel and warm hospitality are truly appreciated. It's heartwarming to know that we could provide a welcoming and comfortable environment for your family here at Austin Marriott North. We eagerly look forward to your next visit and hope to continue making your experiences with us memorable and enjoyable!
Hotel looked clean and well kept. May consider staying there again, however, drinks where very pricey. The rooms had very little to almost none drawers to keep things and forced us to have everything in our luggage.
Roger
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 11 Jan 2024
Thank you for sharing your experience, Roger. It's encouraging to hear that you found our hotel pristine. We appreciate your consideration of staying with us again in the future. Your feedback about the pricing of drinks and the limited drawer space in the rooms is very valuable. We strive to offer both comfort and convenience to our guests, and insights like yours help us identify areas where we can improve. Looking forward to the opportunity to better meet your expectations on your next visit to Austin Marriott North!
The property is well kept and we had a great time at the bar. Chris, the bar tender, was great and accommodated our large party with fantastic customer service. We had a great experience.
Crystal
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 9 Jan 2024
Meeting you and your party's needs was a pleasure, Crystal! We are happy you chose Austin Marriott North and we are grateful for all of your compliments! Return anytime for more fun with Chris and the rest of the team!
10/10 Excellent
Morgan
6 Jan 2024
Morgan
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
It was a pleasure to have you as our guest, Morgan, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!
The place was very clean and the room was very comfortable. I enjoyed the stay and would be staying at this facility again.
Jennifer
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 9 Jan 2024
Wow! We love that our pristinely perfect guest rooms impressed you and enticed your return, Jennifer! All of us at Austin Marriott North will be eagerly awaiting your next visit! Thank you!
Very polite and helpful staff. Check in was a breeze and took only seconds. Nice facility.
Joel
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Joel, it is wonderful to hear our team impressed you with their warmth and attentiveness! Thanks for highlighting them! We were happy to offer you a seamless experience from start to finish and we hope to do it again here at Austin Marriott North!