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Reviews of Aloft Austin at The Domain

3.5 out of 5
Aloft Austin at The Domain
11601 Domain Drive, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Alvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was horrible.
Stayed 3 nights in Apr 2024
Response from Kam on 22 Apr 2024
My apologies for your check in experience. Our number one priority is guest satisfaction and it is very upsetting to you and us when we fall short. I would like to thank you for choosing Aloft Austin at the Domain and I hope one day we will be able to make it up to you.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hall ways and elevators were a hot and stuffy. However everything else was perfect
Stayed 1 night in Apr 2024
Response from NaQuishia on 9 Apr 2024
Thank you for your positive review! We look forward to hosting you on your next visit!

10/10 Excellent

aarinisha

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lauren C on 2 Apr 2024
Thank you for your positive review! We look forward to hosting you on your next visit!

6/10 Okay

Afsaneh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very convenient, the breakfast is subpar.
Stayed 1 night in Mar 2024
Response from Lauren on 1 Apr 2024
Thank you for sharing your feedback. We are always looking for opportunities to improve our services for our guests. We do hope you give us another opportunity to host you in the future

10/10 Excellent

jorge j

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waooooo I love this place !!!! Super clean
Stayed 1 night in Mar 2024
Response from Kam on 17 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jacoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Lauren on 11 Mar 2024
Thank you for your positive review! We look forward to hosting you your next visit to Austin!

6/10 Okay

Sophia

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Our toilet in the room wasn’t working and no one seemed to care and we had to deal with the maintenance ourselves once they got to the room.
Stayed 1 night in Mar 2024
Response from Lauren on 10 Mar 2024
I do apologize for your experience with the restroom. The front desk always offers the option to switch rooms if we do not have our technicians available. If during your stay you need any further assistance, please let us know and we will be happy to assist you.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely return here
Stayed 2 nights in Mar 2024
Response from Lauren on 4 Mar 2024
Thank you for your positive review! We look forward to your next visit

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lauren on 4 Mar 2024
Thank you for choosing Aloft Austin at the Domain! We are happy you enjoyed your stay, and look forward to your next visit with us

2/10 Terrible

Amanda

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restroom did not flush and hotel did not have anyone available for maintenance. Very disappointed with our whole experience.
Stayed 1 night in Mar 2024
Response from Lauren C on 11 Apr 2024
Thank you for providing your feedback. I will share this with our guest services leadership team. We hope you give us another chance to improve service on your next stay

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Lauren C on 23 Feb 2024
Thank you for your positive review! We look forward to seeing you on your next visit to Austin.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from NaQuishia on 22 Feb 2024
Thank you for the awesome review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again in the future!

10/10 Excellent

Maria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Kam on 19 Feb 2024
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again soon!

10/10 Excellent

Edria, Austin

Stayed 1 night in Feb 2024
Response from Lauren on 21 Mar 2024
Thank you for your positive review! We look forward to hosting you on your next visit!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRIENDLY STAFF
Stayed 2 nights in Feb 2024
Response from Kam on 15 Feb 2024
Thank you for the awesome review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again in the future!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kam on 15 Feb 2024
Thank you for the awesome review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again in the future!

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location in the Domain area of Austin. Multiple shops and restaurants in the area and in walkable distance. Rooms are perfect for a quick weekend stay. My first room the toilet stopped functioning, but staff immediately accommodated me and placed me in a new room within 45 minutes and walked me to my new room without me having to even go to main lobby to exchange key cards. Also, I wasn’t even charged an extra fee for early check in! The day I checked in they allowed me to check in at 11am when my flight came in earlier than expected.
Stayed 3 nights in Feb 2024
Response from Kam on 12 Feb 2024
Thank you for the amazing review! I am thrilled to hear our front desk staff provided you with exceptional service. We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again in the future.

10/10 Excellent

Shakya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so polite an check in was easy and quick. I think it’s amazing that they have complementary water , fruit , tea and coffee. My room was perfect I couldn’t have asked for anything better.
Stayed 1 night in Feb 2024
Response from Lauren on 11 Feb 2024
Thank you for your positive review! It was a pleasure hosting you we look forward to your next stay with us in the future

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, quiet, and walkable to shopping and food.
Stayed 1 night in Feb 2024
Response from Lauren on 9 Feb 2024
Thank you for your positive review! We look forward hosting you at Aloft Austin at the Domain in the future

10/10 Excellent

Cory

Stayed 1 night in Feb 2024
Response from Lauren on 21 Mar 2024
Thank you for your positive review! We look forward to hosting you on your next visit!

10/10 Excellent

ELSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, super nice location and hotel!
Stayed 2 nights in Jan 2024
Response from Kam on 4 Feb 2024
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again one day.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like having to pay $10 to park my car in a free parking garage
Stayed 1 night in Jan 2024
Response from Lauren on 29 Jan 2024
Thank you for staying Aloft Austin at the Domain. Our property does have a mandatory 10 parking fee per our website due to the added security we have for the garage.

10/10 Excellent

Blanca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern and walkable to bars and restaurants
Stayed 1 night in Jan 2024
Response from Lauren on 29 Jan 2024
Thank you for staying Aloft Austin at the Domain. We look forward to hosting you on your next visit to Austin

2/10 Terrible

Jessy

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Lauren C on 28 Jan 2024
Jessy,We are sorry to hear you did enjoy your stay. Could you please leave us detailed feedback so that we know what we can improve on.

10/10 Excellent

Chanel

Stayed 1 night in Jan 2024
Response from Simone on 28 Jan 2024
Hi There!We are excited to hear your feedback on your stay with us. Thank you for being a valuable guest and hope to see you again soon!

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from NaQuishia on 24 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Cassidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
You are definitely paying for the location at this property. The lobby / bar area is nice and modern, but the rooms leave much to be desired. Overall, just a poor renovation and can tell the rooms are not properly maintained. Not to mention I found I hair in the bed and 3 more in the shower. You can’t beat the location, though, if you are going to stay in North Austin. Walking distance to everything in the Domain (shops, restaurants, bars etc.).
Stayed 1 night in Jan 2024
Response from NaQuishia, Night Audit Supervisor on 18 Jan 2024
Dear Cassidy, We recognize your time is valuable and appreciate the feedback you have provided. I appreciate you bringing to our attention the issue with the hair you found in your room. I will share your message with the housekeeping and guest service leadership teams. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

10/10 Excellent

Shantae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NaQuishia, Night Audit Supervisor on 18 Jan 2024
Dear Shantae, On behalf of the entire hotel team, I want to thank you for sharing your positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the guest services team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Andrew

Travelled with partner
Disliked: Amenities, property conditions & facilities
Wall are paper thin.
Stayed 1 night in Jan 2024
Response from Kam on 14 Jan 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the engineering (maintenance) leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything
Stayed 2 nights in Jan 2024
Response from NaQuishia on 13 Jan 2024
Dear Kenneth,On behalf of the entire hotel team, I want to thank you for sharing your positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the guest services team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,NaQuishia JohnsonNight Audit Supervisor Aloft Austin Domainnaquishia.johnson@aloftaustinatthedomain.com512-491-0777

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location to walk around Domain
Stayed 1 night in Jan 2024
Response from NaQuishia on 13 Jan 2024
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing your positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the guest services team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,NaQuishia JohnsonNight Audit Supervisor Aloft Austin Domainnaquishia.johnson@aloftaustinatthedomain.com512-491-0777

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities
Nice location in the middle of the Domain, and reasonably priced.
Stayed 1 night in Jan 2024
Response from NaQuishia on 13 Jan 2024
Dear Mike,On behalf of the entire hotel team, I want to thank you for sharing your positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the guest services team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,NaQuishia JohnsonNight Audit Supervisor Aloft Austin Domainnaquishia.johnson@aloftaustinatthedomain.com512-491-0777

10/10 Excellent

Jensen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value at a good location
Good location; easy parking; clean room with good breakfast options. Internet speed was reasonably fast for working.
Stayed 1 night in Jan 2024
Response from NaQuishia on 13 Jan 2024
Dear Jensen,On behalf of the entire hotel team, I want to thank you for sharing your positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the guest services team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,NaQuishia JohnsonNight Audit Supervisor Aloft Austin Domainnaquishia.johnson@aloftaustinatthedomain.com512-491-0777

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to great shopping and restaurants.
Stayed 1 night in Dec 2023
Response from Lauren C on 26 Dec 2023
Thank you for sharing your positive review! We look forward to hosting you at Aloft Austin at the Domain on your next visit to Austin

10/10 Excellent

Kadefa

Travelled with partner
First time staying here and it was wonderful from checking in to checking out everyone was so friendly.
Stayed 1 night in Dec 2023
Response from Simone M. on 17 Dec 2023
Hi there!Thank you so much, it is a pleasure. We are happy to hear that you enjoyed your stay with us. Hope to see you again soon! (:Best regards,Aloft Austin at the Domain

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Be prepared to not sleep. The rooms aren't sound or noise proof. You will hear every car passing by downstairs and every conversation next door
Stayed 1 night in Dec 2023
Response from Shahin on 11 Dec 2023
Thank you for your review and feedback. We apologize that your stay was not up to our standards. We do hope to see you again and appreciate that you decided to stay with us at Aloft Austin at the Domain!

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from Lauren on 11 Dec 2023
Thank you for sharing your positive experience! We look forward to hosting you on your next visit to Austin

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lauren on 10 Dec 2023
Thank you for your positive review! Your feedback will be shared with our guest services team. We do hope to see you again on your next trip through Austin

2/10 Terrible

Joseph

Stayed 1 night in Dec 2023
Response from Kam on 9 Dec 2023
Thank you for choosing to stay at Aloft Austin at the Domain.

8/10 Good

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kam on 7 Dec 2023
Thank you for your review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again soon!

10/10 Excellent

Christina

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations, dog friendly, clean and quiet rooms.
Stayed 3 nights in Nov 2023
Response from Kam on 30 Nov 2023
Thank you for the awesome review. We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again soon!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lauren C on 21 Nov 2023
Thank you for sharing your positive experience! We look forward to hosting you on your visit.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this property is unbeatable! The Domain offers a lot of options for shopping and dining! Everything is easily accessible and walkable from the hotel! Check in was quick, the staff was amazingly friendly! Will definitely be booking this hotel again!
Stayed 1 night in Nov 2023
Response from Kam on 19 Nov 2023
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again soon.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities
We stayed here so we could walk and not have to drive to go out. Very friendly staff, free water, place seemed updated!
Stayed 1 night in Nov 2023
Response from Shahin on 17 Nov 2023
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kam on 8 Nov 2023
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again soon!

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional and friendly, there is a lot of options for restaurants and bars at walking distance. The bartender at the hotel makes the drinks ON POINT. I would stay here again
Stayed 2 nights in Oct 2023
Response from Kam on 6 Nov 2023
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Kam on 5 Nov 2023
Thank you for the review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Kam on 2 Nov 2023
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, super clean and friendly. The area was nice we were able to walk to our venue and our dinner reservations.
Stayed 1 night in Oct 2023
Response from Kam on 30 Oct 2023
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kam on 26 Oct 2023
Thank you for the amazing review! We appreciate you staying with us at Aloft Austin at the Domain and we hope to see you again soon.