Dear Rebecca,Thank you for sharing your experience with us. We're glad to hear that you found our location convenient and that our manager was helpful and courteous. However, we're truly sorry to hear about the issue with bed bugs and the condition of the carpets. We take such matters very seriously and are actively addressing them to ensure a comfortable stay for all our guests. Your feedback is invaluable, and we appreciate your understanding as we work to resolve these issues promptly.Sincerely,Hotel Management

Dear Jessica,Thank you for your feedback. We're pleased to hear that our staff was kind and attentive, and that your child enjoyed the pool and you appreciated the clean gym. However, we apologize for the outdated condition of the building, stained carpets, rust in the bathroom, and issues with the key cards. We are addressing these concerns to improve our guest's experience. Your input is invaluable, and we hope to provide a better stay in the future.Sincerely,Hotel Manager

Dear Paulina,Thanks for letting us know how satisfied you are with our services and amenities of our hotel. It is very heartening to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I can't tell you how much we appreciate your five star review, and eagerly await to serve you again!Sincerely, Hotel Manager

Dear Richard,Thank you for sharing your experience with us. We're glad to hear that you found the property and room clean, and that overall, your stay was good. However, we apologize for the miscommunication regarding the breakfast availability and pricing. Your feedback is important to us, and we'll address this issue with our staff to ensure clear communication in the future. Additionally, we apologize for any inconvenience caused by the unexpected cost of breakfast. We'll take your comments into consideration to improve our offerings and ensure that our prices reflect the value of the food provided. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

Dear Lucrecia,Thank you for your feedback! We're thrilled to hear that you had a great experience with our staff. Providing excellent service is a top priority for us, and we're glad that our team delivered. We're also pleased that our location was convenient for you, with easy access to gas, food, and freeways. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. Your support is greatly appreciated!Sincerely,Hotel Manager

Dear Renee,We're glad you appreciated our property's charm despite its dated appearance and parking limitations. Being close to various attractions is indeed a plus. Your feedback is valuable, and we'll explore ways to enhance our facilities. Thank you for choosing us, and we hope to host you again soon!Sincerely,Hotel Manager

Dear Colin,Thank you for your review and for choosing to stay with us! We're glad to hear that you found the nearby amenities convenient, including the new addition of a medical dispensary and nearby food options. Your feedback is important to us, and we hope to welcome you back for another great stay in the future!Sincerely,Hotel Manager

Dear Sivakumar,Thank you for your perfect rating and positive feedback! We're thrilled to hear that your stay with us exceeded expectations and that you enjoyed our luxurious accommodations and impeccable service. It was our pleasure to provide you with a memorable experience. We look forward to welcoming you back for another fantastic stay in the future!Sincerely,Hotel Manager

Dear SHIMEI,Thank you for your feedback. We appreciate your honest assessment of your stay. We apologize for any inconvenience caused by the age of our property. Your comments will help us identify areas for improvement. We're glad to hear that you found our amenities adequate and our service acceptable. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely,Hotel Manager

Dear Leticia,Thank you for your glowing review! We're thrilled to hear that Yusra and Jackie provided you with excellent and professional customer service. Your kind words about their knowledge, friendliness, and professionalism mean a lot to us. We'll be sure to pass along your compliments to them. We're delighted that they made your stay extra special, and we look forward to welcoming you back again in the future. Your recommendation is greatly appreciated!Sincerely,Hotel Manager

Dear Theresa,Thank you for staying with us and perfect review. It's really encouraging to see that our guests appreciate the work we're doing here, and your rating is an excellent motivator for all of us at the hotel. Guest satisfaction is our biggest honor. We hope to see you again soon!Best Regards,Hotel Manager

Dear Sergio,Thank you for sharing your feedback. We apologize for the issues you encountered with the water leaks at the shower handle and the shower doors being off track. Your comments are important to us, and we will address these maintenance issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Manager

Dear Atif,Thank you for the stay and the feedback. My apologies for the overall bad experience. This is certainly not the experience we want our guests to have. We understand your frustration and disappointment, and we regret that we were unable to accommodate your stay as planned. We will address this issue with our booking system to prevent similar occurrences in the future. If there's anything we can do to make it right, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager

Dear Gregg,Thank you for your glowing review! We're thrilled to hear that you found our hotel clean, convenient, and with friendly staff. It's wonderful to know that you enjoyed your experience with us and that you would choose to stay again. We can't wait to welcome you back for another excellent stay!Sincerely, Hotel Manager

Dear Evan,Thank you for your excellent review! We're thrilled to hear that our staff was very helpful with your early check-in and that everything went smoothly during your stay. Your satisfaction is our top priority, and we're delighted to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

Dear Shannon,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager

Dear Elijah,Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we're thrilled to have met your expectations. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

Dear Matthew,We apologize for the disappointing experience you had during your stay. Your feedback regarding the condition of the rooms and property is concerning, and we take it seriously. Rest assured, we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for the inconvenience regarding the lack of vending machines and the charging process at the lobby. Your comments will be shared with the appropriate teams for further review. We understand your frustration and regret that we did not meet your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear James,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely, Hotel Manager

Dear Susanne,Thank you for staying with us and perfect rating. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

Dear Sofia,Thank you for your positive feedback! We're delighted to hear that you found your stay quiet and peaceful. Providing a serene environment for our guests is important to us, and we're glad we could meet your expectations in this regard. We appreciate your support and hope to welcome you back for another peaceful stay in the future!Sincerely, Hotel Manager

Dear Tearia,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. Providing a pleasant experience for our guests is our top priority, and we're thrilled that you found our place nice. We appreciate your support and hope to welcome you back for another enjoyable stay in the future! If you have any specific feedback or suggestions for improvement, please feel free to let us know.Sincerely, Hotel Manager

Dear Mario,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a good stay. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

Dear Jennifer,Thank you for your review. We're glad to hear you enjoyed our property. We apologize for any inconvenience caused by the reservation issue with Expedia. We'll work closely with them to ensure such problems are addressed promptly. Your feedback is valuable, and we hope to provide a seamless experience on your next visit.Sincerely, Hotel Manager

Dear Monroe,Thank you for your excellent rating and kind words about our service! We're thrilled to hear that you had a great experience during your stay with us. Providing exceptional service is our top priority, and we're delighted that we met your expectations. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

Dear Josh,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely, Hotel Manager

Dear Danielle,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the check-in process and the condition of the floors is concerning and will be addressed with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Management

Dear Ashley,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

Dear Eric Carolyn,Thank you for sharing your feedback with us. We're sorry to hear that your experience was only average. Your satisfaction is important to us, and we'd love to hear more about what we could do better. Please feel free to reach out to us with any specific suggestions or concerns you may have. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

Dear Roderick,Thank you for your rating. We appreciate your feedback and would love to know how we can make your experience even better in the future. If you have any suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

Dear Shirley,Greetings! We're delighted to hear that you had a relaxing anniversary getaway with us! Providing a nice and peaceful experience for our guests is our top priority, and we're glad we could contribute to your special occasion. Thank you for choosing us, and we hope to welcome you back for many more wonderful stays in the future!Sincerely, Hotel Manager

Dear William,We extend our heartfelt gratitude for choosing to stay with us and for taking the time to provide an excellent 8-star feedback. We are pleased to learn that you enjoyed your stay with us, but we would appreciate it if you could provide us with more detailed feedback on your experience. Your valuable insights help us to continuously improve our amenities and services to ensure that our guests have a memorable stay. We eagerly anticipate your return visit.Sincerely, Hotel Manager

Dear Sarah,Thank you for sharing your rating of 3 out of 5. We appreciate your feedback and would love to hear more about your experience at our hotel. We strive to provide the best possible service and accommodations for our guests, and your feedback helps us understand areas where we can improve. If there are any specific issues or concerns you would like to discuss, please let us know. We value your feedback and hope to have the opportunity to make your next stay even better. Thank you for choosing our hotel.Sincerely, Hotel Manager

Dear Sara,We're delighted to hear that our staff could assist you promptly and that you found your room spacious and comfortable for your trip. Providing excellent service, even during late hours, is our priority, and we're glad we could accommodate your needs. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

Dear Tonisha,Thank you for your review and rating of 3 out of 5. Your feedback is invaluable to us. Please share any suggestions you have to help us enhance our services and elevate your experience from 3 to 5. We truly value your input and look forward to welcoming you back soon!Sincerely, Hotel Manager

Dear Antione,Thank you so much for your perfect rating! We're thrilled to hear that you had an outstanding experience during your stay. Providing top-notch service and amenities is our goal, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

Dear Zoey,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing top-notch service and exceeding our guest's expectations is our utmost priority. We appreciate your positive feedback and look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager

Dear David,Thank you for sharing your feedback with us. We apologize for the disappointment regarding the closure of the bar and restaurant during your stay. However, we're pleased to hear that our staff provided excellent service despite these limitations. Your kind words will be shared with our team, and we appreciate your understanding during these challenging times. We hope to have the opportunity to welcome you back in the future for a more complete and satisfying experience. If there's anything else we can do to improve, please let us know.Sincerely, Hotel Manager

Dear Lisa,Thank you for your outstanding rating and wonderful feedback! We're thrilled to hear that you found our hotel very clean and our staff kind and helpful. It's fantastic to know that our third-shift team member made such a positive impression on you with her friendliness and helpfulness. Your recognition means a lot to us, especially during challenging times. We're committed to providing exceptional service despite being short-staffed, and we're grateful for your acknowledgment of our efforts. Thank you for choosing Holiday Inn Aurora North - Naperville, an IHG Hotel, and we can't wait to welcome you back for another WOW experience!Sincerely, Hotel Manager

Dear Maureen,Thank you for sharing your feedback. We apologize for the disappointment you experienced with the condition of the hotel. Your comments regarding the need for updates and cleanliness are noted, and we will take steps to address these issues promptly. We appreciate your input, as it helps us improve our accommodations for future guests.Sincerely, Hotel Manager

Dear LaAndre,Thank you for your kind feedback! We're delighted that you had a great stay and that our location met your needs perfectly. It's our pleasure to have hosted you, and we appreciate your loyalty. We eagerly anticipate your next visit, and we'll strive to make it just as enjoyable as the last. Safe travels!Sincerely, Hotel Manager

Dear Brie-Ane,We sincerely apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the lack of hot water, issues with the shower door, and the non-functional TV remote. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing it to our attention, and we hope you may consider giving us another chance in the future.Sincerely, Hotel Manager

Dear Guest,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

Dear Patricia,We appreciate your feedback and apologize for the issues you experienced with water temperature and shower pressure. Your comments are valuable, and we will address these concerns to improve our services. We're glad to hear that, despite these issues, your overall experience was okay. If you decide to stay with us again, we'll strive to provide a more comfortable and satisfying stay. Thank you for sharing your thoughts.Sincerely, Hotel Manager

Dear Jeff,Wow! Thank you so much for your incredible ten-star rating! We are absolutely thrilled to hear that you had such an extraordinary experience during your stay at our hotel. Your feedback is truly appreciated and serves as a motivation for our team to continuously provide the highest level of service and comfort to all of our guests. We are honored to have had the opportunity to host you, and we cannot wait to welcome you back for another outstanding stay. Sincerely, Hotel Manager

Dear Kimberly,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

Dear Amy,We're thrilled to hear that you had a positive experience, especially with our General Manager, and found the place to be delightful. It's fantastic to know that you plan to return soon. We look forward to welcoming you back and ensuring your next stay is just as wonderful as the first. Safe travels!Sincerely, Hotel Management

Dear Amy,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

Dear Louis,Thank you for your review and rating. We're glad to hear that you had a positive experience during your stay. We strive to provide excellent service and accommodations, and we appreciate your feedback. If there is anything specific that we can improve upon to earn a 5-star rating from you in the future, please let us know. We value your patronage and hope to have the opportunity to welcome you back again soon.Sincerely, Hotel Manager

Dear Luz,Hello! That you had a good time during your stay with us makes us glad. We are committed to providing the greatest service to our visitors, and your perfect rating validates our efforts and motivates us to keep working hard for you. We look forward to seeing you soon!Sincerely, Hotel Manager