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The front desk staff was friendly and helpful. Very responsive to our requests. The kitchenette area was not cleaned however. There was spilled coffee on the counter, food residue in the microwave and the floor in front of tissue area was not mopped. Very disappointed given the overall good experience we had at this hotel.
Aisha
Stayed 2 nights in Feb 2024
Response from management on 12 Feb 2024
could you tell me what room you stayed in so that this issue does not happen again
We appreciate your business and comments regarding your stay. We hope you tell all your family and friends so that they may share the same experience.
6/10 Okay
JOSEPH
Travelled with family
8 Jan 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The air conditioner was loud, all night long when it came on it scared the hell out of you. The door handle to the room needs to be repaired. The tub has rust spots in it.
JOSEPH
Stayed 1 night in Jan 2024
Response from Management on 9 Jan 2024
Thank you for your responses regarding your stay. Your concerns have been addressed and we are on top of this. Upon checking the AC Unit within your room, there was nothing wrong with it. As far as your other concerns we are fixing these as we speak. please do come again
Always clean and front desk staff always helpful and polite.
Crystal
Stayed 1 night in Dec 2023
Response from Management on 21 Dec 2023
We appreciate your business and appreciate the comments regarding the front desk staff and the hotel outlook itself. We here at Comfort Suites takes pride in making sure our guests are accomidated.
Front desk was excellent for the entire stay! Staff is very friendly . Rooms a exceptional for the price!
Chris
Stayed 4 nights in Nov 2023
Response from Management on 6 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Augusta Riverwatch. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Treshaun RidleyComfort Suites Augusta Riverwatch
Had a good sleep, bed is comfortable. Breakfast has good option.
Jaime
Stayed 1 night in Dec 2023
Response from Management on 6 Dec 2023
We here at Comfort Suites thank you for taking the time to give us your input regarding your stay. This will help us go a long way moving forward.
8/10 Good
Aisha, Fayetteville
Travelled with partner
2 Dec 2023
Liked: Amenities
The location is isolated. Only a Wendy’s across the street. Several shady characters about. The “Riverwalk” designation suggests a location with restaurants, etc nearby, but totally the opposite. Quick access to the I-20 however. Dispute this, I would stay again because it is good value for your money.
Aisha
Stayed 2 nights in Nov 2023
Response from Management on 6 Dec 2023
We understand that the location seems isolated but you are close by many attractions that are down the road from the hotels itself. Overall I am pleased you enjoyed your stay please come again.
Room was clean and updated. One of the best comfort inns we have ever stayed at. Beds were very comfortable and I liked they gave you multiple pillows to choose from!
Joe
Stayed 1 night in Nov 2023
Response from Management on 4 Dec 2023
Thank you for your stay and thank you for leaving those wonderful please come again
We were in town overnight to spend some time with the family. Since arriving the front desk was great and very helpful. The room was very clean and the comfort was awesome.
Jose
Stayed 1 night in Oct 2023
Response from Jessica on 7 Nov 2023
Thanks for staying with us, we hope to see you again soon!
Thanks for staying with us, we hope to see you again soon!
4/10 Poor
Jeremy
24 Oct 2023
Jeremy
Stayed 1 night in Oct 2023
Response from Jessica on 13 Nov 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We hope to see you again soon!
10/10 Excellent
Hal
Business traveller
23 Oct 2023
Liked: Amenities
Excellent
Hal
Stayed 1 night in Oct 2023
Response from Jessica on 7 Nov 2023
Thanks for staying with us, we hope to see you again soon!
10/10 Excellent
Heather
Travelled with partner
15 Oct 2023
The property was very well taken care of, rooms are clean and beds very comfortable
Heather
Stayed 1 night in Oct 2023
Response from Jessica on 15 Oct 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch!
10/10 Excellent
Carmen, Winder
12 Oct 2023
Liked: Cleanliness, staff & service
Carmen
Stayed 1 night in Oct 2023
Response from Jessica on 15 Oct 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch!
4/10 Poor
Joanne
Travelled with partner
11 Oct 2023
Liked: Staff & service
Disliked: Cleanliness
The young lady on reception was lovely but that was about the best of it. The room was dirty and in need of a good clean and more than a lick of paint. But for $100 for the night, I've paid more for worse. Standards are low everywhere it seems.
Joanne
Stayed 1 night in Oct 2023
Response from Jessica on 11 Oct 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! This is an unusual survey response for our hotel. I want to be sure you reviewed the correct property as I do not have any reservations in the past 6 months under the name Joanne.
6/10 Okay
Eddie Jsmes
10 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Noise Dogs
Couldn't get a good night sleep because dogs next door (behind the Bldg) making noise. Physical Center need to be update (bike not working, weight machine cable broken). Those dogs made this the worst person I stayed at now. Days inn were on my top list and I will never stay at this person again.
Eddie Jsmes
Stayed 4 nights in Oct 2023
Response from Jessica on 11 Oct 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We do not have any control over a neighboring business. Please feel free to post a review for their business that is responsible for the noise you experienced.
10/10 Excellent
Robert
9 Oct 2023
Robert
Stayed 2 nights in Oct 2023
Response from Jessica on 7 Nov 2023
Thanks for staying with us, we hope to see you again soon!