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Reviews of Candlewood Suites Augusta, an IHG Hotel

2.5 out of 5
Candlewood Suites Augusta, an IHG Hotel
1080 Claussen Road, Augusta, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 95 out of 220 reviews" "
Rating 8 - Good. 78 out of 220 reviews" "
Rating 6 - Okay. 25 out of 220 reviews" "
Rating 4 - Poor. 11 out of 220 reviews" "
Rating 2 - Terrible. 11 out of 220 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ashley, Knoxville

Stayed 1 night in May 2024

8/10 Good

Latia

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Keith on 29 Feb 2024
thanks for staying with us. Hope to see you soon!

10/10 Excellent

Tammy

Stayed 2 nights in Feb 2024
Response from Keith on 29 Feb 2024
Great. thanks for staying with us

2/10 Terrible

tanishia

Stayed 2 nights in Feb 2024
Response from Keith on 29 Feb 2024
sorry for the issues. promise to resolve them

10/10 Excellent

TYLASH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, clean rooms
Stayed 1 night in Feb 2024
Response from Keith on 29 Feb 2024
great. thanks

10/10 Excellent

channell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen
Stayed 4 nights in Jan 2024
Response from Hotel management on 6 Feb 2024
Thank you for staying with us

4/10 Poor

Keenila

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly the rooms are in need of repairs. I had to change rooms due to broken bathroom tile and TV. The second room wasnt any better. But the customer service I received was amazing. The front desk clerk was friendly and did her best to resolve my issues.
Stayed 1 night in Dec 2023
Response from Hotel Team on 30 Jan 2024
We hope you will come back and give us another chance as we are under new management and our building is changing very quickly!

2/10 Terrible

daniel

Stayed 1 night in Dec 2023
Response from Hotel Team on 30 Jan 2024
I want to apologize that your stay did not go as planned. We hope you will return in the future and give us another chance as we are under new management.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faith in humanity and kindness restored.
I have stayed at a lot of hotels, we just stayed at double tree, Fairfield inn and a lot of higher-end hotels. I would choose candlewood suites any day over those high-end hotels. The Assistant Manager Christina Bishop was absolutely amazing and so helpful. We were there for a family member in the hospital in very poor health. Instead of the usual hotel stays where the staff endlessly bangs on your door asking when your checking out( even before it's checkout time), this experience was totally different. They were so kind and understanding of our situation and the need to have to keep extending our stay( due to the ups and downs of our family members health). I have to say this has been one of my best hotel experiences I have ever had and I have stayed in a lot of hotels due to my work. The main factor was the kindness, understanding and the feel of staying with family while we were there. Christina and our staff were absolutly amazing and I van not mention one negative aspect of our stay. Thank you so much to the entire staff.
Stayed 1 night in Nov 2023
Response from cb on 7 Nov 2023
Thank you for reveiwing our hotel!

10/10 Excellent

Shatarra

Stayed 1 night in Sep 2023

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from cb on 26 Sept 2023
Thank you for taking the time to review our hotel! We are so glad you enjoyed your stay. Thank youCandlewood Team

2/10 Terrible

Moses

Stayed 1 night in Sep 2023
Response from cb on 26 Sept 2023
Thank you for reviewing of hotel. We are sorry to here you did not enjoy your stay with us. If there is anything we can do to make this right for you please call the hotel directly. Thank you Candlewood Team

8/10 Good

Ralph

Business traveller
Liked: Staff & service, amenities
Hotels need to simply invest in taking out all carpet and keep hard floors. Its a cleaner look and doesnt hide smells. You can only clean carpet so many times. The carpet here smelled like there was a leak somewhere in the room. Rid the carpet... it will cost less over time.
Stayed 1 night in Sep 2023
Response from CB on 12 Sept 2023
Thank You for taking the time to review our hotel! We are so sorry for the problem you encounted while staying with us, we will use this information to train our employees. Thank YouCandlewood team

6/10 Okay

Judith

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from CB on 16 Aug 2023
thank you taking the time to review our hotel. Candlewood Team

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing all week with our group. Suites are definitely the way to go!
Stayed 8 nights in Jul 2023
Response from CB on 12 Jul 2023
Thank you So Much for taking the time to review of hotel! We are so glad you choose to stay with us and you enjoyed everything while you were here. Please think of us again if traveling in Augusta!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Great prices, very convenient location, and wonderful staff.
Stayed 1 night in Jun 2023
Response from CB on 10 Jul 2023
THANK YOU SO MUCH FOR TAKING THE TIME TO REVIEW OUR HOTEL! WE ARE SO GLAD YOU ENJOYED YOUR STAY WITH US! PLEASE CHECK US OUT AGAIN NEXT TIME YOUR IN AUGUSTA!CANDLEWOOD TEAM

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service
Location and access to everything
Stayed 1 night in May 2023
Response from alli todd on 16 May 2023
Thank you for leaving a review!! We hope to see you again and safe travels!!

10/10 Excellent

Anthony

Stayed 3 nights in May 2023
Response from alli todd on 16 May 2023
Thank you for leaving a review!! We hope to see you again and safe travels!!

10/10 Excellent

Chadrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Candle smells good
Bed was nicely made & clean Bathroom was spotless No battery in the smoke detector tho No plug for bedside table
Stayed 1 night in Apr 2023
Response from alli todd on 1 May 2023
Thank you so much for staying with us and your review we will adjust those things immediately and hope to see you again!

10/10 Excellent

Tandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 5 nights in Apr 2023
Response from alli todd on 26 Apr 2023
Thank you so much for your review we hope to see you again!

2/10 Terrible

allison

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOUD
People constantly opening doors and going in and out of rooms on my floor every 3-5 minutes all night long. Every time the doors would open and shut it would shake my door in its frame and echo throughout my room. I finally looked out my peephole to see what was going on and there was a man who looked drugged out, pacing up and down the hallway for a long time. If you are looking for a quiet hotel, look elsewhere.
Stayed 1 night in Apr 2023
Response from anne lynn on 23 Apr 2023
Thank you for your review! We take all reviews and share with our team for better improvement for the next guest safe travels!

6/10 Okay

Laurel, Daniel Islalnd

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't know how high the rate for a dog for one night would be. Outrageous. The place is very nice, but would notstay again. Having a dog almost was the same as the room rate
Stayed 1 night in Apr 2023
Response from alli todd on 21 Apr 2023
thank you for your review! We take all reviews very seriously and will be sharing with our staff we apologize for the discomfort and hope to see you again!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from alli todd on 18 Apr 2023
Thank you for your review we hope to see you again!

10/10 Excellent

Stepheine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from alli todd on 6 May 2023
Thank you for you review ! I will be sharing this with our team ! We hope to see you again.

6/10 Okay

Matthew

Travelled with group
Reservation was for 2 twin beds. Room ended up having a queen and a pullout couch….disappointing. They said there is an issue with Expedia’s reservation system.
Stayed 1 night in Apr 2023
Response from Alli Todd on 13 Apr 2023
Thank you for your review! We have been in contact with reservations with expedia so this is avoidable with other guest coming in and hope this will be avoided in the future.We hope to see you again.

2/10 Terrible

Alex

Stayed 2 nights in Apr 2023
Response from alli todd on 6 May 2023
Thank you for you review ! I will be sharing this with our team ! We hope to see you again.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Alli Todd on 7 Apr 2023
Thank yo so much for your review we hope to see you again!!

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Alli Todd on 6 Apr 2023
Thank you for your review! We hope to see you again!

8/10 Good

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and convenient location based on the purpose for our trip
Stayed 5 nights in Mar 2023
Response from Alli Todd on 3 Apr 2023
Thank you so much for your review we hope to see you again!!!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Alli Todd on 3 Apr 2023
Thank you so much for your review we hope to see you again!!!

4/10 Poor

david

Travelled with group
Liked: Staff & service
Had a lot of trouble checking in. Hotel said i didn’t pay prior to check in which I showed them on my Expedia account that I did. Had to pay again for the room. Then was given a 1 bed room when I booked a room with 2 beds. The property was convenient for where we needed to go. But it is not the greatest. Does the job if you just need a place to sleep.
Stayed 1 night in Mar 2023
Response from Alli Todd on 3 Apr 2023
Thank you for your review and I apologize for your inconvenience please let us know if there is anything we can do for you in the future.

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. The staff was super friendly. Every one of them. I will DEFINITELY stay there again. I absolutely loved it.
Stayed 1 night in Mar 2023
Response from Alli Todd on 28 Mar 2023
Thank you so much for your review we look forward to seeing you again!!!

2/10 Terrible

Laci

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from alli todd on 17 Apr 2023
Thank you for your review we take both positive and negative reviews very seriously and will be sharing with our team.

10/10 Excellent

Sheryl

Stayed 1 night in Mar 2023
Response from alli todd on 17 Apr 2023
Thank you for your review we hope to see you again!!

10/10 Excellent

SHAKIYAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Alli Todd on 26 Mar 2023
Thank you for your review we hope to see you again!!

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and affordable.
Stayed 1 night in Mar 2023
Response from Alli Todd on 26 Mar 2023
Thank you for your review we hope to see you again!!

10/10 Excellent

Tashara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, property was clean. Staff was very friendly and welcoming.

6/10 Okay

Robert

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old
Stayed 4 nights in Jul 2022
Response from CM on 26 Jul 2022
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your review. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was amazing. Thank you again
Stayed 2 nights in Jul 2022
Response from Crystal on 17 Jul 2022
Thank you for your review, this helps our employees and hotel strive for a more positive experience.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed reactions
Was disappointed that breakfast was not available but everything else was good. Hotel was under heavy renovation as have the last 3 I've booked through Hotels.com1😡
Stayed 1 night in Jun 2022
Response from CM on 21 Jun 2022
We do apologize about the renovations that you have had within you past 3 stays. We are working on improving our hotel, We welcome you to come back and stay with us once the entire hotel has been fully renovated. Thank you for choosing us.

10/10 Excellent

Matthew

Stayed 2 nights in May 2022

8/10 Good

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Crystal on 8 May 2022
Thank you for the review, this helps our staff provided excellent customer service to out guests.

2/10 Terrible

Leon

Travelled with family
Liked: Cleanliness, amenities
Very unsafe! All cars were parked backwards so they wouldn’t get broken into when we came back in. Therefore we didn’t feel safe and didn’t stay at this hotel. Plus the office in front was closed and no security! That’s why we left and didn’t stay
Stayed 1 night in Apr 2022
Response from Crystal on 5 May 2022
Thank you so much for providing us feedback, it helps us and our staff provide better customer service. A lot of our guests are extended stay guests working for plants/ factories and they park their vehicles backed in for easier access to leave the parking lot since our hotel is in a L shape and it is a little snug for their work trucks/cars.

8/10 Good

Frank, Rutherford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our hostess/concierge was terrific. she went above and beyond to accommodate us. however, I thought I was booking a two person suite (with two twin beds). turned out there was only one queen bed. this was fine for our late booking during Masters week. but it is a very "old school" hotel.
Stayed 3 nights in Apr 2022

8/10 Good

Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge and kitchen sink were helpful. Rolloway bed was a good one, but should be more clear that a Studio suite only contains one double (maybe queen?) bed and no pullout couch.
Stayed 2 nights in Apr 2022

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal made our stay enjoyable. She was extremely accommodating after an initial hiccup with our booking.
Stayed 3 nights in Apr 2022
Response from CM on 13 Apr 2022
We are glad that your stay with us here at candlewood suites was enjoyable, and that our staff took care of you and you family during your stay with us. We hope to see you again.

8/10 Good

Claudia

Travelled with family
Liked: Staff & service
Hotel was ok. Had a different smell. But fit our needs
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
candlewood
great staff big room with kitchen and full fridge just clean just need to get new matress otherwise good place to stay
Stayed 2 nights in Feb 2022

6/10 Okay

Theresa

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2022
Response from Crystal on 18 Jan 2022
Thank you so much for your review. We do us these reviews to better improve the hotel and train our staff. What would have made your stay with us better? What can we improve on to change that 6 to a 10 in the future?

8/10 Good

Mandy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
not enough silver ware for two people in the room
Stayed 7 nights in Oct 2021
Response from Crystal on 1 Nov 2021
Thank you for providing feedback, we will ensure that our housekeepers double check and see that there are enough silverware in the rooms. We hope to see you soon at our property.