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Reviews of Best Western Plus Augusta North Inn & Suites

2.5 out of 5
Best Western Plus Augusta North Inn & Suites
1062 Claussen Rd, Augusta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1003 reviews" "
Rating 8 - Good. 237 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

antonio

Travelled with partner
Signed up for smoking room and when i got to check in say its none available. Tv needs to be updated no smart tv so had to watch 6 cable channels.
Stayed 1 night in May 2024

10/10 Excellent

Lori, Golden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great room clean and hotel staff friendly helpful and would highly recommend.
Stayed 2 nights in May 2024

10/10 Excellent

Torre

Travelled with partner
Liked: Amenities
everything was good
Stayed 1 night in May 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in process was the quickest and smoothest ever! Took about 2 minutes and we were on our way to our room. Such a nice bonus when your arrival time is just after midnight.
Stayed 1 night in May 2024

2/10 Terrible

Moiz, Atlanta

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would never stay here ever even for free
Stayed 1 night in May 2024

8/10 Good

Leland

Travelled with partner
Liked: Staff & service, property conditions & facilities
Loved it
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Amenities
Everything was great.
Stayed 1 night in May 2024

4/10 Poor

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In need of a remodel. Also the bathroom sink did not drain, discovered late, too inconvenient to change rooms for an overnight.
Stayed 1 night in Apr 2024

10/10 Excellent

Yamon

Stayed 3 nights in Apr 2024

10/10 Excellent

Ayushi

Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed overnight so didn’t pay much attention to things around the hotel, but my stay there was very nice!
Stayed 1 night in Apr 2024

10/10 Excellent

Yuneisy

Stayed 2 nights in Apr 2024

2/10 Terrible

Mr Keith, St Andrews

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in need of immediate refurbishment. It’s dark and certainly not very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chelsea, Toledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly people nice rooms
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. We did find dog hairs in our room. We also asked for extra towels and none were ever delivered.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything with the hotel was great but the carpet was really dirty out in the hallways and around the elevators.
Stayed 1 night in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed during Masters week - such welcoming staff, great reception area with snacks and such and a solid room with comfortable beds. We have stayed at many different hotels for the Masters and this was a short notice trip and the Best western Plus exceeded my expectations.
Stayed 2 nights in Apr 2024

8/10 Good

JANE W

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant & helpful staff. Easy check in & out. Breakfast included. A for cleanliness.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Liked: Amenities
Very friendly staff and comfortable rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff very friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven, zionsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms may not be the greatest but the Staff is extremely friendly and will do anything for u. The breakfast and Happy Hour were outstanding. Really enjoyed the people!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Greg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for the Masters. The staff are fantastic - super nice and helpful. The rooms are clean & you can’t beat the convenience to Augusta.
Stayed 1 night in Apr 2024

6/10 Okay

Roger, Ashburn

Travelled with family
Liked: Cleanliness, staff & service
It's a little hard to rate this particular hotel. The staff was a 5, for sure. Everyone we dealt with was extremely helpful. The overall property is certainly clean- the lobby area is very nice and that's where the breakfast buffet is located. As for the room, it could certainly use some updating/repairs. The kitchen area was pretty beaten up but everything worked. Nice TV, comfortable bed. We were there for the ANWA and it was very convenient for that.
Stayed 2 nights in Apr 2024

4/10 Poor

Courtney

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Carpet was dirty in the common areas and in the rooms. Their housekeeping staff does not do a good job. One of the beds had dirty linens on them from actual dirt, blood stains and hairs. There were layers of dust throughout. The toilet was not cleaned very well at all from previous guests. We couldn’t use the fridge because it reaked like fish. Looks much better in pictures than in person.
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is attractive, the lobby clean and inviting. The room was very pleasant— clean with plenty of fresh fluffy towels. The bed was comfortable and the HVAC unit worked just fine for me. Additionally, the staff couldn’t have been nicer or more professional. I will absolutely stay at the BW-plus in Augusta again.
Stayed 1 night in Apr 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for a quick trip.
Stayed 1 night in Mar 2024

6/10 Okay

Denise

Stayed 2 nights in Mar 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Nina

Travelled with pets
Liked: Cleanliness, amenities
This was my second stay at this hotel and a better experience than the first time. Room was nice and mostly clean. Bed was comfortable. Hallway carpets needs a deep clean. The tv channels (local only) didn’t work in the am. I would stay here again. Traveled with one dog and it was an easy check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Shabazz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Julian

Stayed 1 night in Mar 2024

6/10 Okay

Nina

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The exterior is nice and so is the lobby. The interior is very worn. The carpets in the corridors are very dirty. The room was really dirty. Not sure the last time it was cleaned. Huge tv but it didn’t really work and had local channels only. WiFi did not work at all. Staff was good. People loitering in the parking lot when I checked in.
Stayed 1 night in Mar 2024

8/10 Good

Xue

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's one of the few lodging places that offer affordable pet friendly stay. The room was clean, neat and not malodorous. There's a large dog walking area near the parking lots. The only dislike was an encounter with the customer rep who rudely insisted that our dog was not leashed when in fact she was.
Stayed 2 nights in Feb 2024

8/10 Good

Ninive

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
They have breakfast at reaonable times. Close to the highway, which made it easy to locate. Parking was abundant. Staff was very helpful and attentive.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jefferson and the whole staff were very accomodating and super helpful. Jefferson went above and beyond when the guest laundry broke down and helped us get our wet clothes dry, excellent service!!
Stayed 1 night in Mar 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

8/10 Good

Inez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating, and everything is very clean. The beds were comfortable, and it was very quiet. I would recommend this property to anyone.
Stayed 1 night in Feb 2024

10/10 Excellent

Dress

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and clean. Beds too plush, not good for people with bad backs.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was a nice place. the bed was super comfortable. very clean. would stay here again!
Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I walked in and waited 5 minutes at the front desk for someone to appear. Turned out the young man smoking in the parking lot was the clerk. He had to see me come in. I think this also explains why I was on hold for ten minutes when I called to ask if they accepted dogs. Also, breakfast was crappy. Otherwise, a decent place. Cheap compared to others nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Lollie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a good size and the washcloths are big. Clean place!
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great price
Given the price point for this stay it was remarkable. Great atmosphere, good service, nice room, etc. And, the breakfast was good (which I don't say often). Overall, this place was a great place for a long trip.
Stayed 1 night in Feb 2024

4/10 Poor

Lashawnda

Disliked: Cleanliness, amenities, property conditions & facilities
My first room was very dirty and disgusting that I made them switch my rooms. The 2nd room was better but still not very clean. I wiped down the entire room with Clorox wipes and they were black by the time I was done. I will never stay here again.
Stayed 1 night in Feb 2024