Asked for a Handicap Room in reservation.
Never got it. New Desk Clerk. Very slow. Didn’t seem fully trained. Got a 2nd floor room half the distance of the length of the Hotel floor away fro the elevator.
Phone in room did not work. Room door did not close fully flush to the door casing.
Breakfast area opened late due to the only key available being lost or misplaced. 10-20 guests waiting. Attendant was a new hire.
Completely overwhelmed trying to get the breakfast area ready. No decaf coffee. No waffles, no pancakes.
Wait was so long, I just went to Cracker Barrel in Augusta.
Whoever the owner is, doesn’t care about the operations of the property that affects guests.
Will never book with this Property again.
DuWayne Anderson,
CEO & Founder,
The Conservative Corner
National Republican Political Forum,
St. Simons Island, GA
National Network Headquarters