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Very handy to downtown Newmarket and the Mall.
Very comfortable beds.Good sized room. Toaster, microwave and electric jug with plates, mugs and cutlery made it easy to prepare breakfast
We were caught in the extreme rain and flooding in Auckland. Our original hotel was flooded. I used Expedia to find Off Broadway Motel as a same day alternative. Even though the motel also had some water damage it had rooms above the flood. We walked to the local shopping center and had a delicious dinner that evening. After a good night's sleep we checked out of the motel and went to wait at the airport. Very grateful that we had a place for that night.
The service at this motel was exceptional. Nisal was wonderful in helping my elderly aunt and uncle through their stay during the airport disruption. He made them comfortable and at ease, and his help went way beyond what would normally be expected. We are so grateful to the Off Broadway management.
Used Off Broadway as a base while our son was in Mercy Hospital for an operation. Convenient location and the free parking were a god send. The staff were friendly and helpful and the room although dated was great. Only issue was the awful pillows.
Overall a great stay for the price.
Jamie
Stayed 3 nights in Jul 2022
10/10 Excellent
Andrea
Travelled with family
12 Jun 2022
Liked: Cleanliness, staff & service, amenities
Excellent staff, very friendly.
Andrea
Stayed 2 nights in Jun 2022
Response from General Manager on 12 Jun 2022
Dear Andrea,
We are delighted to have you with us and thank you for your excellent review which motivates our staff.
Look forward to see you when you are in Auckland in future.
6/10 Okay
Brendon
Business traveller
8 Apr 2022
Liked: Cleanliness, room comfort
Ok
Location was good, walking distance to Westfield shopping. Comfortable room with views over motorway and surrounds. Would have been a great stay if TV was working (3 nights without tv made it a long stay)! Management had no replacement tv, and no idea when repairs to tv would be made. Happy to stay again when all amenities are available. Good room service.
Brendon
Stayed 4 nights in Mar 2022
Response from General Manager on 15 May 2022
Good morning Brendon,
Thank you for your review which helps us to improve our standards.
This is just to let you know that we have upgraded our TV system to sky digital which has better reception and has more channels. look forward to welcome you again with better facilities when you are in Auckland again.
Best Regards
10/10 Excellent
Vivienne
23 Mar 2022
Vivienne
Stayed 1 night in Mar 2022
Response from General Manager on 24 Mar 2022
Dear Vivienne, thank you for sharing your positive feedback about your recent stay at Off Broadway Motel Newmarket Auckland. We are thrilled and motivated to hear you enjoyed your stay which I shared with my staff. Thank you again for taking time to let us know and it would be our pleasure to welcome you back again in the future.
10/10 Excellent
Verified traveller
8 Aug 2021
Liked: Staff & service
Loved our room. Beds were very comfortable, patking easy, loved it.
Verified traveller
Stayed 1 night in Aug 2021
Response from General Manager on 9 Aug 2021
Thank you for taking the time to post your review on Expedia following your stay at Off Broadway Motel, Newmarket, Auckland. We are delighted that you enjoyed your stay with us.
Thank you for your feedback regarding our bed room specially beds and parking. Our team will review this and look at ways to improve future experiences.
It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future.
Clean and private, really enjoyed my stay here. The lady I dealt with was just lovely, efficient, warm and helpful. Appreciate the free parking, thorough cleaning service and the unlimited wifi. Will definitely stay here again
The room was very clean with lots of space. Great views from top floor over Newmarket.
A M C
Stayed 2 nights in Dec 2020
Response from General Manager on 14 Jan 2021
Dear Guest,
We really appreciated your review and we are delighted that you enjoyed your stay with us and it is a real motivation for our staff to maintain high standards. Look forward to see you when you are in Auckland next time.
Best Regards
Germaine
6/10 Okay
Verified traveller
Travelled with family
19 Jul 2020
Liked: Cleanliness
Bit tired looking on the outside but room was very clean and comfortable. Very handy to New Market
Verified traveller
Stayed 2 nights in Jul 2020
Response from General Manager on 19 Jul 2020
Dear Guest,
Thank you for your review and we are delighted to hear that the room was very clean and comfortable and handy to New Market. Further we agree with you about the outside is not the best as we had constant on and off rain and wind makes the place bit untidy at times. However we had made an extra effort to sort out this area.
Thank you again & we wish you all the very best.
Location was great. Staff were friendly.Room was clean and the view was lovely.
Verified traveller
Stayed 1 night in Jan 2020
Response from General Manager on 28 Jan 2020
Thank you very much for your review which encourages our staff. Look forward for your next stay and provide with our best of our facilities and service.
Dear Guest
Thank you very much for taking your time to review your stay which is very helpful to maintain our standards and it is always rewarding for the staff to hear that they have done well. Look forward to see you next time.
Shabby and didn't live up to the photos
poor corridor lighting and poor carpet condition
Verified traveller
Stayed 1 night in Jul 2019
Response from General Manager on 10 Jul 2019
Dear Guest,
Thank you for your review and we are sorry to hear of the issues specially the corridor lighting you experienced and we do apologise as our service fell short on this occasion.
Our rooms and corridor carpets are little over one year old and as you mentioned we noticed that there is a joint which has a torn thread jutting out near the lift exit which we are attending at present.
We look forward provide best of our services to all our guests.
Thank you
We were happy the manager could check us in before noon, with no warning from us. Our room was very clean, very good fixtures and a comfy bed. The only concern we have is with security. The front door is propped open and it seemed to us that non-guests were wandering the hallways.
Nancy
Stayed 2 nights in Mar 2019
Response from Germaine on 12 Mar 2019
Thank you for taking your time to write the above review which we really appreciate. We are pleased to hear that you had a great stay with us and hope we have the opportunity to welcome you back in the future. We are concerned about the security concern and we have already taken necessary action on the issue.
8/10 Good
Carl
25 Nov 2018
Stayed in unit 15, which was fine. Overall a good average experience.
Carl
Stayed 4 nights in Nov 2018
Response from General Manager on 27 Nov 2018
Dear Guest,
Thank you for your review which is very helpful to maintain quality in our establishment,and thank you for staying with us.
We wish you all the best and look forward to see you in future.
Very helpful staff on reception , happy to give us a late checkout, extremely comfortable bed, quiet,clean, nice little balcony with view over area, a little trouble working shower over bath, but definitely stay there again.
Jill
Stayed 1 night in Sep 2018
Response from General Manager on 2 Oct 2018
Dear Jill,
Thank you for your response which encourages our staff and we are sorry that you had trouble on operating the over head shower which operates on a leaver which we think that we should provide more information. We are delighted that you will come and stay with you again and we look forward to provide best of our services. We wish you all the very best.
6/10 Okay
Verified traveller
28 Aug 2018
Liked: Staff & service, room comfort
POSITIVES: Although previous reviews are not so good. We had a good night. Stayed there fir the All Black game. Staff was helpful when directing us to tge train station and was very informative. Gave warning that it may be noisey later at night that was good. Beds were clean and comfortable. Good location for our purpose. Was suprisingly quiet at night. We did enjoy our stay.
NEGATIVES: The fan in the bathroom was noisey as if it was going to blow up. Air con heater was not working. Elevator needs cleaning fingerprint marks on everywhere and bugs in the lights. Maintanence needs attending to.
Verified traveller
Stayed 1 night in Aug 2018
Response from General Manager on 8 Sept 2018
Dear guest,
Thank you for your review which is very encouraging and helpful for further improvement. We wish you all the best and look forward to see you again.
8/10 Good
Cathy, Auckland
28 Aug 2018
Liked: Cleanliness, staff & service, room comfort
Hotel close to everything
Nice hotel comfy beds. Stayed in a large studio which was spacious for my daughter and I. Needed our tickets to the rugby printed out, It was no trouble for the staff to print out, no problem at all.
Free parking and free WiFi which worked really well.
The tv stations didn't match up to what was listed on the form, not great reception on some channels but it didn't matter too much.
Bathroom needs a bit of an update.
I recommend this hotel to everyone.
Cathy
Stayed 3 nights in Aug 2018
Response from General Manager on 8 Sept 2018
Dear Guest,
Thank you very much for taking time to express your comments which is very valuable and helpful to maintain our standards. We are glad that you enjoyed your stay and look forward to see you again.
Good location to Newmarket, shops and restaurant. Easy access to the motorway for airport and Auckland. Staff very helpful and kept the premises very clean.
Greg
Stayed 7 nights in Jun 2018
Response from General Manager on 18 Jun 2018
Thank you Greg for your response which motivates our staff. Look forward to see you on your next arrival to Auckland.
Good stay overall, broken coffee percolator. .................................
Verified traveller
Stayed 1 night in Apr 2018
Response from General Manager on 17 Apr 2018
Dear Guest
Thank you for your review and we are happy that your stay was good overall.
Thank you for letting us know about the broken coffee percolater which is helpful to improve our services and I apologise for the same. Look forward to see you again!!!
Well appointed and spacious...parking bays very tight.
John
Stayed 2 nights in Mar 2018
Response from General Manager on 17 Apr 2018
Dear John,
Thank you for your review and we are happy that you are happy with the room size and the location. I apologise for the size of some parking slots in our premises.
Look forward to see you again while wishing you all the best.
Clean large room , helpful staff , good price
Will be back
Verified traveller
Stayed 3 nights in Jan 2018
Response from Germaine on 30 Jan 2018
Thank you for your review which we really appreciate and look forward to see you.
6/10 Okay
natasha , stratford
2 Dec 2017
Disliked: Property conditions & facilities
Great location
Great location
We had another 2 night stay - first night 2 towels 1 facecloth —- 3 people ? No milk!
2nd night - no facecloths no coffee- staff really need a check list to ensure they are servicing the rooms correctly
natasha
Stayed 2 nights in Nov 2017
Response from General Manager on 5 Dec 2017
Dear Natasha,
Thank you for your response. Please accept my apologies and know that your feedback has been taken in the constructive manner intended. We strive to ensure that each and every guest enjoys a memorable stay and I am sorry that we did not necessarily achieve that on this occasion. I will ensure that we will provide best of our services in future.
4/10 Poor
Bryan
9 Nov 2017
Liked: Staff & service
Disliked: Property conditions & facilities
Good enough
Places is a dump
Bryan
Stayed 3 nights in Nov 2017
8/10 Good
A non, Auckland
24 Oct 2017
Liked: Cleanliness, staff & service, room comfort
Clean and Comfortable
Stayed on the third floor.
Room was clean and bed comfortable.
Well equipped kitchenware- crockery, cutlery, fridge.
New furnishings in bedroom.
Bathroom a bit dated but functional.
On site parking.
Convenient location.
A non
Stayed 1 night in Oct 2017
Response from Germaine on 8 Nov 2017
Dear Guest
Thank you for your feedback which is really appreciated. We are glad that you find your room clean and comfortable and we make every effort to maintain our standards while trying our best to upgrade our rooms on ongoing basis.