Had to book a hotel at the last minute due to delayed incoming flight and missed connections. We arrived at night so decided not to walk from the terminal to the hotel. Either way, I would suggest using the shuttle as the traffic around the airport is very busy. Shuttle was $8 NZD per person each way (not free) and tickets can be purchased from a kiosk outside the airport. Only about a 15 minute wait to get to the hotel, and they had a schedule for the shuttle at the hotel, so we were able to plan to get a shuttle that would work for our outgoing flight the next day. Upon arrival, we were checked in and in our room within 5 minutes. Staff were welcoming and courteous. The room was small and impeccably clean. Electric jug, coffee, tea bags, milk and cookies provided by the hotel. Beds were comfortable. Its a great hotel for stranded travellers and the price was reasonable for the proximity to the airport. Would stay again.