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Reviews of Best Western Ellerslie International

3.5 out of 5
Best Western Ellerslie International
2 Wilkinson Road, Ellerslie, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 443 reviews" "
Rating 8 - Good. 162 out of 443 reviews" "
Rating 6 - Okay. 41 out of 443 reviews" "
Rating 4 - Poor. 10 out of 443 reviews" "
Rating 2 - Terrible. 5 out of 443 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very tired inside, time for a refurbishment. Was clean though.
Stayed 3 nights in Mar 2024

4/10 Poor

Katrina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Broken cabinets, foul smell, lights in the toilet not working, light in the main bedroom playing up we stayed at room 55
Stayed 1 night in Mar 2024

8/10 Good

Treena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quiet overnight stay before hitting the road.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so accommodating here, welcoming , helpful and great responses to any email queries we had before heading to Auckland. Had a car so was so easy to get around and go back roads to places to miss the traffic. Nice and close to Onehunga outlet mall. Would definitely stay again.
Stayed 2 nights in Mar 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, price wasn't too high. That room needs an electrician though (this was passed on to Reception at checkout).
Stayed 1 night in Feb 2024

6/10 Okay

tom

Travelled with family
Liked: Cleanliness, staff & service
The room was great and very clean. It was super quiet too. Unfortunately the mattress was absolutely horrible. Worst bed I’ve ever slept on in a hotel. Not sure how this property gets a four star rating.
Stayed 4 nights in Feb 2024

8/10 Good

Anthony

Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Travelled with family
Great location
Stayed 1 night in Jan 2024

6/10 Okay

Rachael

Liked: Cleanliness, staff & service
Clean room and friendly staff but overall pretty run down and felt it was overpriced for what it was.
Stayed 3 nights in Jan 2024

6/10 Okay

Sunna, Clearwater

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was not aware it was going through a remodel with scaffolding all around the perimeter. Parking is awful. Definitely not sound proof! Doors are sliders. Staff very courteous. Check in was seamless. First Best Western where I had to pay for a continental breakfast so opted out and walked to nearby restaurants.
Stayed 1 night in Nov 2023

8/10 Good

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Was a really good over all experience, 2nd time staying here but this time we booked the grand apartment instead of just one room! Was really spacious and very appealing to look at! Also a great price! One down side was between the hours of 12-6 am there was a very loud almost old air conditioning sound that would stop and start every hour not sure what it was but made it slightly hard to sleep. Thought it could’ve been the laundry situated below us going off maybe? Not sure but was a good experience overall!
Stayed 1 night in Dec 2023

10/10 Excellent

Jaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with good facilities
Stayed 3 nights in Nov 2023

6/10 Okay

John

Liked: Cleanliness, room comfort
Some good things
Wasn't a bad hotel but definitely not worth US $126 a night. There was ugly scaffolding all around it (roof repair/replacement) and some ramshackle aspects like damaged benchtop and some concrete stair risers replaced with decking timber. In our room (no.13) the clock-radio in the bedroom was broken as was a security stay on the bedroom window. However, the bed was comfortable and it was clean. For well over NZ$220, I expected better, though.
Stayed 1 night in Nov 2023

8/10 Good

Myra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds, good carparking and friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Rhondda

Stayed 1 night in Oct 2023

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Plenty of parking and room was nice. Exactly as advertised.

10/10 Excellent

Sharyn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, not far from Go Media stadium for events, great room set up and facilities. Thank you very much!
Stayed 1 night in Oct 2023

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in good shape, much nicer than previous reviews indicate. Good size rooms, full kitchen in one corner, space for luggage and small closet. Very quiet, in 5 days only heard other guests once! Restaurant on site for breakfast, ends too early at 9, and dinner. Delicious food but expensive. Staff very friendly and helpful. Walking distance to cafes in Ellerslie. Self serve guest laundry is not available, contrary to website… Outside parking free, at your door!
Stayed 5 nights in Aug 2023

8/10 Good

clark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay staff were very helpful and we got a room upgrade which was great, some items in the room could do with some attention starting to get a bit dated
Stayed 2 nights in Aug 2023

6/10 Okay

Paul

Travelled with family
Disliked: Property conditions & facilities
We booked 1 queen and two twin beds, the room had two queen beds. We could hear the people above us. The toilet door handle and blinds were broken, not all of the lights worked. The dryer and washing machine were next to our room and we could also hear these working in the night
Stayed 1 night in Aug 2023

6/10 Okay

Lameko

Stayed 3 nights in Jul 2023

10/10 Excellent

J H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Alesha

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Sean

Travelled with partner
Stayed 1 night in Jun 2023

8/10 Good

Esli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
would be excellent for family with the 2 queen beds and 2 singles,needs a tiny upgrade and will be perfect. The privacy of 3 separate sleeping areas is a bonus
Stayed 2 nights in May 2023

10/10 Excellent

Lissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with the location and the quietness of the room I was in.
Stayed 1 night in May 2023

10/10 Excellent

Jayde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

BLAIR

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Premium twin Room was clean. The Beds had very soft mattresses which gave us a really sore back, and resulted in a very poor night's sleep. The Shower was good , the wash hand basin had a large crack through the middle, the extractor fan did not work. All towels and bed linen were clean..The coffee/Tea making facilities were clean and worked, and the TV was also in working order.
Stayed 1 night in Apr 2023

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2023

8/10 Good

Dennis

Stayed 1 night in Mar 2023

8/10 Good

Jon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ok for a short stay and walking to Ellerslie restaurants was a bonus
Stayed 1 night in Mar 2023

8/10 Good

Grant

Stayed 1 night in Mar 2023

10/10 Excellent

Sven

Stayed 1 night in Mar 2023

10/10 Excellent

Bertrand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2023

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice new bathroom with great water pressure
Stayed 1 night in Feb 2023

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Lucy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to the motorway on/ off ramps. Quiet and clean
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
NIce New Zealander speaking front counter staff. Smelt nice. Little battered from cyclone.
Stayed 1 night in Feb 2023

8/10 Good

Ave

Travelled with group
Liked: Cleanliness, staff & service
Stairs up tō bedroom too steep
Stayed 1 night in Feb 2023

8/10 Good

Judith

Travelled with family
Liked: Staff & service, amenities
Reception lady was very helpful anything I wanted to know she was able to answer and friendly. Stayed for 3 nights, on the 1st morning house keeping was done getting fresh towels etc and we had dishes, which were washed in hand basin in bathroom as there was no kitchen sink, was going to mention at Reception but I forgot. Would have thought they would be taken away to a kitchen sink to be washed.
Stayed 3 nights in Feb 2023

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, check-in was great. Great location for concerts at Mt Smart, but they know that and bump their prices. No sink in the kitchen meant there are hidden veges under the bathroom plug :)
Stayed 1 night in Jan 2023

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is within walking distance of mount smart stadium, if you have a level of fitness, but maybe not so easy during heavy rain.
Stayed 2 nights in Jan 2023

10/10 Excellent

Heather

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed the night of “the big flood” for Elton John concert. Staff were amazing at looking after us. Room was clean, dry and super comfortable. Great beds. Had everything we needed.
Stayed 1 night in Jan 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the staff are very friendly and the rooms were nice and clean
Stayed 2 nights in Jan 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service
Friendly staff and very clean room
Stayed 1 night in Jan 2023

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a nice tidy place to stay for a night.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2022

2/10 Terrible

Brenna

Stayed 3 nights in Nov 2022

8/10 Good

Rhys

Stayed 4 nights in Nov 2022