Only gave it this rating because there was no option to rate the experience of losing the reservation. Reservation was made 4 months in advance, only to find out 5 days before check in that the house was double booked. Option was given to come in on a Friday to one house, and leave the next day, and to come back again on Sunday to another house. Not easy to do with older family members. Was offered a free night, but unfortunately can’t and won’t be able to use it (traveling in from eastern LI). Communication was okay, but a major inconvenience overall. Ended up booking at the Marriott Villas for the 3 days and 2 nights instead.