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Reviews of Comfort Suites Atlantic City North

2.5 out of 5
Comfort Suites Atlantic City North
342 E White Horse Pike, Absecon, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1009 reviews" "
Rating 8 - Good. 294 out of 1009 reviews" "
Rating 6 - Okay. 142 out of 1009 reviews" "
Rating 4 - Poor. 89 out of 1009 reviews" "
Rating 2 - Terrible. 97 out of 1009 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Definitely recommend.
Stayed 2 nights in May 2024

4/10 Poor

James

Disliked: Staff & service
Stayed 2 nights in May 2024

6/10 Okay

Shannon, San Diego

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Window wouldn't open, screw was drilled in to prevent from opening, shower rod was broken which prevents shower curtain from staying closed and hot water was not working well. The best part about this hotel was the bed, super comfy.
Stayed 2 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Shannon,We're glad you found the bed comfortable. We're sorry to hear about the issues you encountered during your stay, including the window and shower rod problems, as well as the hot water issue. Your feedback is valuable, and we'll address these issues promptly to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back for a better stay.Sincerely, Hotel Manager.

6/10 Okay

Larry

Convenient
Stayed 2 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Larry,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.

4/10 Poor

Yamilec

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear Yamilec, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear Joseph, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Amenities
Very average property and no amenities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 13 May 2024
Dear James,Thanks for the stay and the feedback. Your comments are important for us. We value your input, and we're always looking for ways to improve our services. Thank you so much for staying with us, and we hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

Shawn

Travelled with family
Stayed here a few times in the past, surprised to learn that they now charge $10 for parking.
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Shawn,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager

8/10 Good

jose

Business traveller, Travelled with partner
Reasonable price. Poor breakfast selection.
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear jose,I appreciate you staying and providing positive feedback. I'll be sure to implement your feedback regarding breakfast. Comments from guests are valuable for us as we strive to improve our services. The next time you stay with us, you'll find further improvements. Do not hesitate to visit anytime soon. Sincerely,Hotel Manager.

8/10 Good

Natasha

Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 May 2024
Dear Natasha, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

deunys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager,

4/10 Poor

Cheryl

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Cheryl, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Gaddy

Disliked: Staff & service, property conditions & facilities
We did not stay at the hotel, per our reservation check in was between 11am and 4pm. We got there at 12:30 and were not allow to check in. My daughter had a volleyball tournament at 4 which this was the main reason we wanted to check in earlier. Receptionist was very rude.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Guest,Thank you for bringing your concerns to our attention. We appreciate your feedback and take it seriously. Our team is committed to addressing the issues you've raised, and we hope to provide an improved experience on your next visit. Your understanding and consideration are greatly valued, and we look forward to welcoming you back.Sincerely, Hotel Manager.

2/10 Terrible

Aliyah

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty mops rooms were cleaned sheets hasn’t been changed toilet wasn’t flushing and accused of smoking inside of room when we were outside I will never recommend this place to anyone! Don’t stay there !!!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Aliyah,I understand that there were several issues which caused inconveniences to you. My apologies. We have taken note of each of them and will take actions so that they don’t reoccur. Your satisfaction is important to us and I hope that you will consider staying with us again.Sincerely,Hotel Manager.

2/10 Terrible

Krishna

Travelled with family
Disliked: Cleanliness
There were ants in our hotel room. The bathtub was a graveyard for ants. I stayed there for 3 days and not once was there house keeping. They also changed $10 a day for parking.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Krishna,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Mallory,Thanks for your kind words and letting us know you had nice stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.

6/10 Okay

Helen V

Business traveller
Disliked: Amenities, property conditions & facilities
Latches on doors were broke
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Helen, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

6/10 Okay

Felicia

Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Felicia, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.

8/10 Good

Christiane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my experience was great, the reason why I gave it a 4 star it’s because they charge you $10. 00 a night for parking, I fail to understand why.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Christiane,Thanks for your stay at our hotel and glad to know that it was a great one, but at the same time, we have noted your concern and forwarded to the management team. We will surely work on it, Please do visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was dirty . Chlorine level was excessive Room was filled with ants The heating didn’t work Staff was unpleasant
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 7 Apr 2024
Dear Sam,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

8/10 Good

Roynetta

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 23 Apr 2024
Dear Roynetta, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

8/10 Good

Xiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Xiomara,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Angelique

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Angelique, Thanks for your choosing our hotel for your stay and 4 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager.

8/10 Good

artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear artur, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

8/10 Good

artur

Stayed 4 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Artur, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like i had to pay for parking since im renting a room. Also could not change temp..either heat or AC you could only have it at 73...too hot for my taste to sleep.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Richard, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

2/10 Terrible

Yong

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Pay for tne parking? Its not acceptable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Yong,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Ricky, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager.

8/10 Good

Lauren

Business traveller
The property was not modern and items were outdated and broken.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Lauren,Your observations will definitely be taken into consideration.Guest comments are valuable inputs for us to better our services.You can expect a further improved stay next time.We hope you will come back and see us again soon.Sincerely, Hotel Manager.

2/10 Terrible

Amalia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi connection wasn’t working on laptop. When we informed the front desk, we were were told to call their help desk.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Amalia, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Feb 2024
Dear Ryan, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

10/10 Excellent

Frederico

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Frederico,Thanks for your kind words and letting us know you had good stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.

6/10 Okay

Sergio

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Sergio, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

4/10 Poor

Jerrica

Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Jerrica,We are sad to see such a low score. I apologize that we let you down. You don’t mention any specific failings you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future. Sincerely, Hotel Manager.

6/10 Okay

William

Liked: Property conditions & facilities
Disliked: Cleanliness
Ok but…
It was a good place for the price. A couple of negatives were unclean sheets. Looked like someone had spilled red wine on it. The other is the tub was on the dirty side. The people who work there were nice. I was surprised by the $10 parking fee when I arrived.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear William,Thank you for providing your feedback. We're glad to hear that you found our hotel to be a good value and that our staff made a positive impression. We apologize for the issues with the cleanliness of the sheets and the tub, rest assured, we will address these concerns with our housekeeping team. We have noted your comment regarding the parking and forwarded to the management. We hope to see you again. Sincerely, Hotel Manager.

6/10 Okay

Joshua Jon

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Stain on the carpet. The sofa bed is dirty. The curtain is falling down. Marijuana smell all over the 2nd floor. Check-in went smooth and no issues. Check-out went smooth also.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Joshua Jon,Thank for the stay and the comments.It is pretty serious, and we never condone such things.The matter will be investigated and strictly acted upon.Anyway, our apologies for all the inconvenience. This is an uncommon occurrence,Request your understanding and continued patronage.Sincerely,Hotel Manager.

6/10 Okay

Luciano

Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Luciano, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 24 Jan 2024
Dear Peter, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Balinder

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Balinder, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Jon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pictures are old!!!
Visited January 2024. I’m sure the hotel looked good at one point, but the 2 room, 3 queen suite was very underwhelming. Pictures on booking site are dated. Negatives: Carpets were filthy, pictures missing from wall, sink clogged, shower water didn’t stay hot, room doors were thin. Positives: Beds were comfortable, staff was friendly, pool was heated and well maintained. Neutral: breakfast options weren’t amazing, but no major issues.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Jon,Thank you for your feedback regarding your recent stay. On a positive note, we're glad you found our staff friendly, the beds comfortable, and the pool well-maintained. We apologize for the issues you encountered. We'll address the maintenance concerns immediately and update our online images. Your insights help us improve, and we hope to better serve you in the future.Sincerely, Hotel Manager.

8/10 Good

Philip

Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Philip, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the facility, I didn't like the idea to pay for parking, I think it should be included in the price, This is not a casino where they're charging for everything (convenience) Otherwise I had a great time....
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear henry,I appreciate the time you took to share your good experience with us. We are honoured to serve you and our valued guests with utmost care at all times. Your comments will definitely be taken into consideration. Sincerely,Hotel Manager.

2/10 Terrible

Richard

Stayed 1 night in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Richard, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

6/10 Okay

Margaret

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Hockey
All was good. Will probably stay here again in the future.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Margaret,We are pleased to hear from you, and hope you will be able to stay with us again soon. Our hotel and its amenities are a source of pride for us, and we look forward to earning your trust. We would like to thank you again.Sincerely,Hotel Manager.

2/10 Terrible

Hila

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Show tub said you have execs to tub. But the room have tub/like the pic but it is actually jacuzzi that is not working. And it is not included. So the picture they show is not what you get
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Hila, Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon.Sincerely, Hotel Manager.

8/10 Good

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The parking fee is absolutely ridiculous. Where else should we park? The concierge had no idea what an infant crib was, even though it’s offered online. Besides that, the room was clean and spacious and the property felt safe.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Aaron,Thank you for sharing your experience. We're pleased to hear that you found the room clean and spacious and that the property felt safe. We apologize for the inconvenience. We'll address these concerns to improve our service. We appreciate your feedback and hope to better meet your expectations in the future.Sincerely, Hotel Manager.

2/10 Terrible

Tony

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Tony, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

alfred, fredericksburg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took about 20 minutes to check in…even though I made a reservation days ahead of time. The first thing you notice when you walk in is the strong odor of bug spray. Our room, which had an unlocked window on the ground floor, was ice cold when we arrived. Also, they now charge $10. just to park, so figure that into their rate. The room was very run down, and I wouldn’t use the tub if you paid me. The bed was comfortable enough though, once the room warmed up a half hour later. I gave this property a very good review last time, unfortunately I can’t do that this time around.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear alfred,Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Craig,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice experience and love it
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Rosemary,Hello! We're delighted to hear that you had a nice experience and loved your stay! If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for more enjoyable experiences in the future!Sincerely, Hotel Manager