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Reviews of SpringHill Suites by Marriott Atlanta Kennesaw

3 out of 5
SpringHill Suites by Marriott Atlanta Kennesaw
3399 Town Point Dr NW, Kennesaw, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 341 out of 637 reviews" "
Rating 8 - Good. 182 out of 637 reviews" "
Rating 6 - Okay. 61 out of 637 reviews" "
Rating 4 - Poor. 27 out of 637 reviews" "
Rating 2 - Terrible. 26 out of 637 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shantell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The A/C worked great, and the bed was comfortable.
Stayed 2 nights in May 2024

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our daughter’s commencement ceremony at Kennesaw State University (Hooty Hooo!). The attentiveness of the front desk, cleaning staff, and breakfast kitchen staff was exemplary. Jessica of the front desk greeted me upon anrrival and continually was readily available to address the needs of my family and I, for our 7-day stay. Even, the manager, at one point introduced himself to me, further reassuring that that him and staff were available to ensure a pleasant stay. And you must have Ms. Martha’s, ‘Good Ole' Fashioned Grits’ for your complimentary breakfast, who was a delightful person to exchange a smile and ‘good morning’ with. The rooms were, especially the bed, cleaner and better made than that of our just, recent stay at more renowned hotels–yes.
Stayed 2 nights in May 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was walking distance to Kennesaw State University residences that our daughter stayed at.
Stayed 7 nights in May 2024

10/10 Excellent

Gail Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Polite, prompt and helpful. The breakfast was perfect. But the room…chefs kiss…. Nice and clean, large and all the necessities and more.
Stayed 3 nights in May 2024

8/10 Good

rachel k

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was a good stay but we had problems with the air conditioner
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mazelle

Travelled with family and small children
Easy check in and checkout. Clean. Good breakfast. Pleasant staff. These were the things that made my families stay pleasant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location and was well kept. We also enjoyed the fact that breakfast was included with the stay. The nice lady that checked us in was very professional and friendly! Keep up the great work!
Stayed 1 night in Apr 2024

10/10 Excellent

Akila

Stayed 1 night in Apr 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location off I-75. Easy access. Clean facility. Comfortable. Perhaps a little overpriced.
Stayed 1 night in Mar 2024

8/10 Good

Michael, Belden

Liked: Cleanliness, staff & service, property conditions & facilities
Hreat
Stayed 2 nights in Mar 2024

2/10 Terrible

John

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed!
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Li Ou on 18 Mar 2024
Dear Angela,Thank you so much for your review, it was our pleasure serving you. Our team is looking forward to seeing you again soon. Have a wonderful evening.

8/10 Good

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Li Ou on 10 Mar 2024
Dear Cynthia,Thank you for your review, we appreciate your feedback. Our team is looking forward to seeing you again soon. Have a great weekend.

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Feb 2024
Response from Li Ou Director of Sales on 9 Mar 2024
Dear Carol,Thank you so much for your review, we hope to see you again soon. Have a great weekend.

10/10 Excellent

Theodore, Terre Haute

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and staff was very helpful, eating venues all around
Stayed 1 night in Mar 2024
Response from Li Ou Director of Sales on 9 Mar 2024
Dear Theodore,Thank you so much for your feedback. I am glad to hear that you liked our hotel and we look forward to seeing you again soon. Have a fantastic weekend.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Li Ou on 18 Feb 2024
Dear Elizabeth,Thank you so much for your scores 10 reviews, we look forward to seeing you again soon. Have a great weekend.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Li Ou on 10 Feb 2024
Thank you Brian for your review, we hope to see you again soon. Have a wonderful weekend.

8/10 Good

Stephen

Travelled with partner
Room was clean. Breakfast was very adequate. The colleague working the breakfast room was fantastic!
Stayed 1 night in Feb 2024
Response from Li Ou on 10 Feb 2024
Dear Stephen,Thank you so much for your feedback, glad to hear that you like the cleaners of the hotel, especially our breakfast attendant Ms. Martha, she has been working at this hotel for 20 years, well loved by all our guests. We look forward to seeing you again soon. Have a fantastic weekend.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quick check in
Stayed 1 night in Feb 2024
Response from Li Ou on 3 Feb 2024
Dear Deborah,Thank you so much for your feedback, we look forward to seeing you again soon. Have a great weekend.

10/10 Excellent

Diane

Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet hotel. No issues . A bit older but no concerns
Stayed 1 night in Dec 2023
Response from Li Ou on 13 Jan 2024
Dear Mary,Thank you so much for your feedback, we appreciate you. Our entire team is looking forward to seeing you again soon. Have a wonderful weekend.

8/10 Good

Kaya

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Li Ou on 20 Dec 2023
Dear Kaya,Thank you for your review, it was our pleasure serving you. We look forward to seeing you again soon. Happy Holidays.

2/10 Terrible

William

Stayed 1 night in Dec 2023
Response from Li Ou on 14 Dec 2023
Dear William,Thank you for your review, I wish you can tell me more about your stay. If the service did not meet your expectations, please accept my sincere apologies.

10/10 Excellent

AMINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great customer service
Stayed 3 nights in Nov 2023
Response from Li Ou on 30 Nov 2023
Dear Amina,Thank you so much for your feedback, I am so happy to hear that you enjoyed our service, and we enjoyed having you as our guest. We look forward to welcoming you back again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Staff was friendly. Breakfast was good. Thank you.
Stayed 1 night in Nov 2023
Response from Li Ou Area Director of Sales on 15 Nov 2023
Dear Charles,Thank you so much for your feedback, I am happy to know that you liked our hotel and we look forward to seeing you again soon. Have a wonderful day.

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities, room comfort
Lovely stay
Comfortable beds and pillows, clean and nicely smelling, friendly and helpful staff, all matter and you succeeded!
Stayed 1 night in Nov 2023
Response from Lu Ou on 11 Nov 2023
Dear Eric,Thank you so much for your feedback, I am so happy to hear that you had a great stay with us. We look forward to welcoming you back soon. Have a fantastic weekend.

10/10 Excellent

James, The villages

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to freeway but far enough away that you don’t hear it’s noise. Being across from KSU there is a great deal of morning, evening, and most of the day traffic. Ask for odd numbered which don’t front the streets. Their hot breakfast could be better. Overdone scrambled eggs and bacon cooked to a crumbly nature. Very nice place overall.
Stayed 1 night in Sep 2023
Response from Li Ou Area Director of Sales on 29 Sept 2023
Dear James,Thank you so much for your feedback. We appreciate your business and look forward to seeing you back again soon. Have a wonderful weekend.

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023
Response from Li Ou on 20 Sept 2023
Thank you Barbara!

2/10 Terrible

Erik

Disliked: Staff & service, amenities, property conditions & facilities
Our stay at Spring Hill suites was not good. We were given a room on the 3rd floor yet the elevator was not working. Then, to top it off, the ice machine on the 3rd floor was also not working so whenever we needed ice, we had to walk down the stairs to get it. Very disappointed in this hotel.
Stayed 1 night in Sep 2023
Response from Li Ou Area Director of Sales on 7 Sept 2023
Dear Erik,Thank you for your feedback. I apologize for the elevator and third-floor ice machine not working. We have placed a repair request, but the repair company is waiting for the parts to fix the problem. I know it causing inconvenience to our guests, but this is not something that we have control over. We just hope the parts will be arriving soon. Again, please accept my sincere apologies.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Aug 2023
Response from Li Ou Area Director of Sales on 2 Sept 2023
Dear Erik,Thank you for your review, our entire team is looking forward to seeing you again soon. Have a wonderful holiday weekend.

10/10 Excellent

shantrel

Stayed 1 night in Aug 2023
Response from Li Ou on 20 Sept 2023
Thank you Shantel.

8/10 Good

Karen

Travelled with family
Stayed 2 nights in Jul 2023
Response from Li Ou Area Director of Sales on 1 Aug 2023
Dear Karen,Thank you so much for your review, we appreciate your business. Our entire team is looking forward to welcoming you back again soon. Have a fantastic day.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family location
We were greeted as soon as we walked in. The hotel entry was clean and welcoming. Our room was on the first floor and the only complaint we had was that the air conditioning didn’t feel as cold as it was set at- however- it was incredibly hot outside- and it was more than comfortable enough (my husband is a polar bear!) Bed was as expected for a hotel. The sofa bed was a trundle, which was perfect for my two boys (7 and 10) to each have their own “bed”. Breakfast was typical for a hotel free breakfast, but was well stocked and clean. Location was perfect for us to travel to Truist Park (20ish minutes) right off the interstate. And only took about 30 to get into downtown Atlanta with normal traffic. Lots of restaurants near by. Great deal for the price if you don’t want to pay the high rates and parking fees for being closer to downtown areas. We would definitely stay again when coming in for a family trip.
Stayed 2 nights in Jul 2023
Response from Li Ou Area Director of Sales on 17 Jul 2023
Dear Megan,Thank you so much for your feedback. You made my day. We are so happy to have you as our guests, and I am glad to hear that this hotel fits your travel needs. Our entire team is looking forward to welcoming you back in the future. Stay well and have a super fantastic day.

4/10 Poor

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Li Ou on 12 Jul 2023
Hi Joseph,Thank you for your review, we appreciate your time. Have a great day.

10/10 Excellent

Barbara

Stayed 1 night in Apr 2023
Response from Li Ou Area Director of Sales on 19 Jun 2023
Dear Barbara,Thank you so much for your score of 10 reviews, we appreciate you. We look forward to welcoming you back again soon. Have a fantastic day.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Li Ou Area Director of Sales on 2 Jun 2023
Thank you so much Kelly for your review, we look forward to seeing you again soon.

10/10 Excellent

JAMES M, NAPLES

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is our second stay at this facility.. we find it a perfect overnighting spot when traveling from Florida to Tennessee to visit our grandchildren.. We’re happy to have found you and will continue our association with this Marriott facility.
Stayed 1 night in May 2023
Response from Li Ou. Area Director of Sales on 27 May 2023
Thank you James, we are equally happy to have you as our guest. Safe travel and have a happy Memorial weekend.

10/10 Excellent

Sarah, Guyton

Stayed 1 night in May 2023
Response from Li Ou on 27 May 2023
Thank you, Sarah.

8/10 Good

Rochelle

Stayed 1 night in May 2023
Response from Li Ou Area Director of Sales on 10 May 2023
Dear Rochelle,Thank you so much for your review and I look forward to seeing you again soon. Have a wonderful day.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean
Stayed 2 nights in Apr 2023
Response from Li Ou Area Director of Sales on 10 May 2023
Dear George,I am so happy to hear that you liked our clean rooms. I look forward to seeing you again soon. Thank you, and have a wonderful day.

8/10 Good

Eric

Stayed 2 nights in Apr 2023
Response from Li Ou on 27 May 2023
Thank you, Eric.

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Apr 2023
Response from Li Ou. on 24 Apr 2023
Dear John, Thank you for your review, I hope we will see you again soon.

8/10 Good

Peter

Stayed 3 nights in Apr 2023
Response from Li Ou on 24 Apr 2023
Dear Peter,Thank for for your review. We look forward to seeing you again soon. Have a great weekend.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Staff was super friendly and helpful. The room esp being a suite needed a thorough deep cleaning. Sofa was pretty stained and and a possible spill of some pink liquid was on the carpet. Clearly fresh spill, because I was able to blot it with towel and came off easily. Also, the extra bedding was shoved into the bag and look used. Cleaning staff could be more efficient but check in staff ..amazing.
Stayed 1 night in Apr 2023
Response from Li Ou Area Director of Sales on 17 Apr 2023
Dear guest,Thank you so much for your feedback, I will share your comments with our housekeeping team, your feedback helps us do a better job in the area that needs improvements. I am grateful for that. Thank you and I hope we will see you again soon. Have a fantastic day.

10/10 Excellent

Kelsey

Stayed 1 night in Apr 2023
Response from Li Ou Area Director of Sales on 17 Apr 2023
Dear Kelsey,Thank you so much for your score 10 reviews. I appreciate your business and we look forward to seeing you again soon. Have a wonderful day.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff were super friendly and helpful.
Stayed 2 nights in Apr 2023
Response from Li Ou on 9 Apr 2023
Dear Peter,Thank you for your feedback, our entire team is looking forward to welcoming you back again soon. Have a fantastic weekend.