All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for staying with Sonesta, we look forward in seeing you soon!!!
6/10 Okay
Ahmad
Business traveller
17 May 2024
Disliked: Staff & service, amenities
Needs a lot of improvement… not really recommended
Ahmad
Stayed 5 nights in May 2024
Response from Sonesta Select on 20 May 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below our expectation regarding the internet service. We will address these concerns and your feedback will help us improve for your next visit.
I loved it was just far enough away from downtown to be away from the crime. Kept my car safe, in a good neighborhood. Front desk guy was really friendly, he let me check in early when i arrived early too. I would stay there again.
Steven
Stayed 2 nights in May 2024
Response from B. Cardona on 17 May 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
My overall stay was good. The only thing I didn't like was my first room had a smell to it. I went to the front desk and she changed my room. The staff was very nice and friendly. Also, my room didn't have any hand soap/bar at the sink to wash hands with.
Nicole
Stayed 1 night in May 2024
Response from Sonesta Select on 16 May 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Hotel had a stench in room. Bed frame, TVs, and room phone was dusty. I had to call several time to reach the front desk. I asked for extra sheets and they gave me some that had stains on them.
Markeith
Stayed 1 night in May 2024
Response from Sonesta Select on 15 May 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.
Property was not clean, very dusty, and had a a smell of wet mildew. I asked for extra sheets and some of the sheets were dirty. I Had to make several calls to the front desk to get an answer. It had dust on the bed frames, tvs, and room phones. Hotel had a stench.
Markeith
Stayed 1 night in May 2024
Response from Sonesta Select on 15 May 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Easy parking! Close parking. 1 mile from Truist Park. Easy check in process.
Donna
Stayed 1 night in May 2024
Response from Sonesta Select on 16 May 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Thank you for staying with Sonesta, we look forward in seeing you soon!!!
4/10 Poor
Kristen
14 May 2024
Disliked: Cleanliness
Kristen
Stayed 2 nights in May 2024
Response from Sonesta Select on 15 May 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
10/10 Excellent
Lee Ann
13 May 2024
Liked: Cleanliness, staff & service
My go to hotel when in Atlanta. No frills, but clean, safe, and inexpensive. Staff is very friendly and helpful.
Lee Ann
Stayed 2 nights in May 2024
Response from Sonesta Select on 14 May 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Great property for a great price. Very walkable to the mall and other restaurants nearby.
Haris
Stayed 4 nights in May 2024
Response from Sonesta Select on 14 May 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Walking distance to work, shopping and Truist park
Stephen
Stayed 3 nights in May 2024
Response from Sonesta Select on 14 May 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
6/10 Okay
GPz
12 May 2024
Liked: Property conditions & facilities
It was beautiful but my tv in my room did not work room 308
GPz
Stayed 5 nights in May 2024
Response from Sonesta Select on 14 May 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
10/10 Excellent
Jay
9 May 2024
Good
Jay
Stayed 2 nights in Feb 2024
Response from Sonesta Select on 14 May 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Thank you for the review. We look forward to seeing you again soon!
4/10 Poor
Jacklyn
7 May 2024
Jacklyn
Stayed 4 nights in May 2024
Response from Sonesta Select on 9 May 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
6/10 Okay
Wu, Brentwood
5 May 2024
Liked: Staff & service
The room was not ready when we checked in around 9:00 pm. The front desk was not aware the room had not been cleaned
Wu
Stayed 1 night in May 2024
Response from Sonesta Select on 9 May 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
We loved everything about our stay. We will definitely be back.
Mary
Stayed 2 nights in Apr 2024
Response from Sonesta Select on 28 Apr 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
Thank you for the review. We look forward to seeing you again soon!
10/10 Excellent
Joseph
27 Apr 2024
Joseph
Stayed 7 nights in Apr 2024
Response from Sonesta Select on 20 May 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!
10/10 Excellent
Sheri
27 Apr 2024
Liked: Amenities
Consistently good
Sheri
Stayed 2 nights in Apr 2024
Response from Sonesta Select on 28 Apr 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
I am really enjoyed this property the amenities like pool. I felt safe area around & inside is really nice clean smells good. The staff were really helpful & polite . The view from room was lovely big spacious room w/ sofa desk area nice big bed clean sheets nice bathroom. Also no one came to knock door rushing or slowing down to check out. Very pleasant experience
swan
Stayed 2 nights in Apr 2024
Response from B. Cardona on 29 Apr 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
The staff were very friendly and the room was as advertised. The Sonesta Select was a great hub for our visit to Atlanta.
Sid
Stayed 4 nights in Apr 2024
Response from Sonesta Select on 26 Apr 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
2/10 Terrible
Jessica
Travelled with family
24 Apr 2024
Disliked: Staff & service, amenities
Would give it to zero stars if I could. When you first check in they give you a page that basically says that if you are a loud guest after a certain time they will kick you out however, they won’t. They won’t do anything about it . when we stayed about a week ago on our trip cross country. There was a party going on next-door until about three in the morning. We called the front desk several times, and they did nothing about it. I finally called Expedia because we really needed to and Expedia contact the front desk and they told the front desk that there’s nothing that they can do about it because “ they are guests too “ so apparently that slip of paper doesn’t mean crud. So be for warned if loud screaming neighbors next-door at night they won’t lift a finger to help and they won’t even reimburse you or even move you to another room like most hotels will do. they can’t be bothered to take five minutes and do anything to help
Jessica
Stayed 1 night in Apr 2024
Response from Sonesta Select on 26 Apr 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area
10/10 Excellent
Travis
24 Apr 2024
Travis
Stayed 1 night in Apr 2024
Response from Sonesta Select on 26 Apr 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Very nice place. Good pool and fitness center. Free parking. Attentive staff. Highly recommend
Daunn
Stayed 1 night in Apr 2024
Response from Sonesta Select on 26 Apr 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
Our toilet clogged and we told them at 9am. When we returned at 10pm toilet still clogged and they said they had no one to fix it and no access to the locked maintenance area. We had to come to Lobby to go to the restroom. They said no manager on duty and just didn't resolve it. After our 1am trip to the Lobby to pee the toilet unclogged on its own. Unbelievable.
Shawn
Stayed 3 nights in Apr 2024
Response from B. Cardona on 22 Apr 2024
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.