Lobby sitting area

Reviews of Masters Inn Tucker

2 out of 5
Masters Inn Tucker
1435 Montreal Rd, Tucker, GA

Reviews

6.8
Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 2 out of 8 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent
Stayed 1 night in May 2024
Response from Customer Care Team on 10 May 2024
Dear Victoria, we're glad to hear that you found your stay with us to be decent. We aim to provide a comfortable and satisfactory experience for all our guests, and we appreciate your feedback. If there's anything specific you feel we could improve upon or if you have any additional comments, please feel free to let us know. We're here to ensure that your future stays meet or exceed your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future!Best Regards,Masters InnCustomer Care Team

10/10 Excellent

prabesh

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in May 2024
Response from Customer Care Team on 6 May 2024
Dear Prabesh, thank you for your feedback. Ensuring the safety and security of our guests is our top priority. We're pleased to hear that you felt safe during your stay. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to let us know. We appreciate your input and look forward to welcoming you back in the future.Best Regards,Masters InnCustomer Care Team

8/10 Good

Bryanna

Liked: Property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Bryanna, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Masters InnCustomer Care Team

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Austin, thank you for your feedback! We're glad to hear that you had a pleasant experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can improve, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon.Best Regards,Masters InnCustomer Care Team

2/10 Terrible

Anita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Anita, we sincerely apologize for the disappointing experience you had during your stay. Cleanliness is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Please know that we take your feedback seriously, and we will review these issues with our housekeeping team to ensure that such lapses do not occur in the future. Additionally, we are committed to providing exceptional service and maintaining high standards throughout our property. Your feedback will help us to improve, and we hope to have the opportunity to regain your trust on a future visit.Best Regards,Masters InnCustomer Care Team

6/10 Okay

Rosanna

Stayed 1 night in Apr 2024
Response from Customer Care Team on 14 May 2024
Dear Rosanna, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Masters InnCustomer Care Team

6/10 Okay

Rosanna

Travelled with family and small children
It's decent for the price. Wish they would offer cleaner towels and the vending machines take cards. They also need a stronger wifi connection.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Rosanna, thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of the towels, the payment options for vending machines, and the strength of our Wi-Fi connection. We will certainly consider these suggestions as we strive to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to better meet your expectations during your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Masters InnCustomer Care Team