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Reviews of Knights Inn Lithonia

2 out of 5
Knights Inn Lithonia
2859 Panola Road, Decatur, GA

Reviews

4.0
Rating 10 - Excellent. 13 out of 118 reviews" "
Rating 8 - Good. 3 out of 118 reviews" "
Rating 6 - Okay. 16 out of 118 reviews" "
Rating 4 - Poor. 18 out of 118 reviews" "
Rating 2 - Terrible. 68 out of 118 reviews" "

4.0/10

Cleanliness

4.8/10

Staff & service

4.2/10

Amenities

4.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mookie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from YOGI on 22 May 2024
Dear guestWe apologies for not meeting your goal.However we work hard to minimize the issueThanks for your cooperation

2/10 Terrible

Sade

Stayed 1 night in May 2024

2/10 Terrible

J

Disliked: Cleanliness, amenities, property conditions & facilities
This property was so old and dirty and it was in a scary part of the neighborhood.
Stayed 1 night in Apr 2024
Response from Yogi on 14 Apr 2024
We appreciate you choosing to stay with us. Thank you for your patience, and we apologize for any inconvenience you might have faced during your stay. Please know that this is not a typical experience with us. Our team usually strives for the highest standards of stay. Further Property is fully observe 24x7 by DEKALB county Police officer. Please consider booking another stay with us so we can show you a much better experience that you deserve.

2/10 Terrible

Antwon S

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from yogi on 10 Apr 2024
Kindly accept our apologies for not meeting your standards.We like more information in detail to overcome the issues.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked as expected. As with anything else, it can always get better. Keep up the great work !
Stayed 1 night in Feb 2024
Response from Yogi on 21 Feb 2024
Thank you for taking your valuable time to share your great experience at our Knights Inn hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Geraldo

Stayed 1 night in Feb 2024
Response from Yogi on 15 Feb 2024
Thank you for staying with us at Knights inn , I 20 Atlanta East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories.We appreciated your valuable feedbackLooking forward to welcoming you back .Thank you,

2/10 Terrible

makaino

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely nothing unique about this property roaches were in the room Absolutely no recommended.
Response from Yogi on 26 Jan 2024
We apologize for your recent stay and that our hotel did not meet your expectations, and we will address these issues mentioned with our team department leaders. Our team strives to offer our guests a comfortable stay and we appreciate the time you took to share your feedback. We hope that you visit us and give us another try.

10/10 Excellent

Tevin

Stayed 1 night in Jan 2024
Response from Yogi on 26 Jan 2024
Thank you for taking your valuable time to share your great experience at our Knights Inn hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from Yogi on 26 Jan 2024
Thank you for the review. We are so happy to hear you are pleased with the services. Meeting our partners’ needs is a top priority for Knights Inn and we value your feedback. We appreciate your trust in Knights Inn.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
The floors have not been cleaned just dirt everywhere
Stayed 1 night in Jan 2024
Response from Yogi on 24 Jan 2024
Knights inn strives to provide the best partner service experience always. We are sorry to hear that we were unable to meet your expectation, and we want to make it right. We will look into this right away. Your patience is appreciated. Thank you.

2/10 Terrible

Courtney

Business traveller
Disliked: Staff & service, amenities
Yes I checked in late but my reservation was in it took the man all most 3 minutes to check me and then when he did give me the key the room was dirty I had to walk back in the cold to the front to change out my room had to walk to a hole nother side with my work things this is too much
Response from Guest Relations on 23 Jan 2024
We appreciate you choosing to stay with us. Thank you for your patience, and we apologize for any inconvenience you might have faced during your stay. Please know that this is not a typical experience with us. Our team usually strives for the highest standards of stay. For this reason, we will be sure to share your thoughts with our team so that this does not occur again. Please consider booking another stay with us so we can show you a much better experience that you deserve.

6/10 Okay

agnes

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stay
Stay okay, quite
Stayed 1 night in Dec 2023
Response from yogi on 5 Jan 2024
we appreciate your feedback.Also thanks for your comfortable stay with us.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Dec 2023
Response from yogi on 31 Dec 2023
Dear Mr. BrianThanks for your feedback.We apologies for the certain issue with room.we are in process of renovating Property.Kindly bear for issue.

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yogi on 29 Dec 2023
We appreciate your feedback.We took note of your concern and make it right.Thanks again for choosing us

10/10 Excellent

Bosa

Liked: Cleanliness, staff & service, amenities
The property is old needs an update. But it is very secure, close to many amenities eatery. On a great location
Stayed 3 nights in Dec 2023
Response from YOGI on 20 Dec 2023
Thank you for taking your valuable time to share your great experience at our Knights Inn hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

4/10 Poor

Eddie

Disliked: Cleanliness
Old
Stayed 13 nights in Oct 2023
Response from General Manager on 11 Nov 2023
Dear Eddie,Thank you so much for your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll discuss your feedback internally and make changes where necessary. Please come back and join us again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be closed down
Room was hideous, just cannot believe for the price, that the hotel was so disgusting. The room should have been free or condemned. Does the health dept or code inforcer do inspections? No! I left after 3 minutes but came back from 12am because i had already paid, they would not refund even though hotels.com said they " tried " to get me a refund. I left at 7am next morn. During those 7 hours, an old wh*te man flicked cigarette ashes on my vehthat was parked under where he sat on patio, he kept throwing tissue at us while we unpacked. Also , an argument ensued between a male and female that was so loud and violent most people came out of their rooms to watch and listen...it was an awful night. Gross hotel, waste of money..just hideous! Hotels.com should be ashamed for having this disgusting place on their website
Stayed 1 night in Jun 2023
Response from Guest Relations on 19 Jun 2023
We're sorry to hear that you didn't have a good time with us, and we apologize for any lack of cleanliness or upkeep during your visit. We'll be sure to discuss all of your comments internally. Please consider coming back to join us again soon.

2/10 Terrible

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was scared to stay there. What it look like online and what it was when I got there was different. Bathroom was horrible. Cigarette burns on the bed spread. Looks like a one night stand type hotel. I will never go back. I want a refund. What It was on line and what it looked like is false advertising.
Stayed 1 night in May 2023
Response from Guest Relations on 6 Jun 2023
Dear Joe,We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed immediately as we take action to rectify the issues you've mentioned. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

8/10 Good

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay
Staff were very accommodating and supportive throughout.
Stayed 2 nights in May 2023

6/10 Okay

Stephanie

Travelled with group
Disliked: Cleanliness
Bathroom was not cleaned..
Stayed 1 night in May 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE CUSTOMER SERVICE
Response from Guest Relations on 14 Apr 2023
Dear Eric,We're sorry to hear about any lack of service during your visit, as this is never our intention. We'll discuss your comments internally, and we hope you'll join us again soon.

4/10 Poor

Rodney

Business traveller
Disliked: Cleanliness, staff & service, amenities
Room was dirty bathroom door, would not close, floor need moping, bed was very noisy not a very nice to stay
Stayed 2 nights in Feb 2023
Response from Yogi on 1 Mar 2023
We apologies for inconvenience on your recent stay.Our feedback is taken care seriously to improve.Guest satisfaction is our main goal.

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the unclenliness, rude receptionist, filthy rooms, smells like marijuana, cigarette, bedding dirty etc
Stayed 3 nights in Jan 2023
Response from Guest Relations on 28 Jan 2023
Dear Peter, The issues you raise are important to us. Please accept our apologies for the aspects of your stay that were less than satisfactory. It's always our goal to provide clean, comfortable accommodations alongside friendly service. Thank you for noting where you saw room for improvement. Your remarks will be used as a training tool to ensure that, going forward, the same missteps are not repeated. We can't change the past but hope you'll consider joining us again in the future for a stay that better represents our true value.

2/10 Terrible

Lon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property should be inspected by the Health Department! Very poor conditions and needs an OVERALL renovation, with old (1970’s) furniture. Inoperable remotes, lamp fixtures, and loud doors. I stayed one night and regretted the stop, paying $90 for a room that was only worth $20. Checked into room and the room was FILTHY, sheets were stained from previous use, floors in the bathroom and sink area was black from shoe prints and what ever else, and the tub looked as if the previous guest put out their cigarettes in the tub. I wouldn’t suggest this place even as a “Last Resort”!
Stayed 1 night in Apr 2022
Response from yogi on 13 Apr 2022
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

2/10 Terrible

Shavanesse

Travelled with partner
Disliked: Amenities
Maybe we choose the wrong night to visit Knights Inn but for the entire night it was so noisy. You vmcan literally hear persons outside arguing. Easnt a good experience and i wouldnt recommend to anyone.
Stayed 1 night in Mar 2022
Response from Guest Relations on 5 Apr 2022
Dear Shavanesse, While we appreciate you taking a moment to share your feedback, we are sorry to hear of any noise concerns that you may have experienced during your stay. Please know that our friendly front desk team is always available to try and rectify any such situations. That being said, we will keep your feedback in mind, and we hope that you will give us another opportunity to provide you with the quality experience that we know we are capable of.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unique. She too 45mins to chk me in holding my crrditcard. Room was dirty had to be swiyvhed. The maintaince guy kept turning water on ny my door. It was a terrible stsy.. Need to find another booking slot somewhere
Stayed 2 nights in Mar 2022
Response from Guest Relations on 3 Apr 2022
Dear Charles, Please accept our apologies for any issues you encountered during your stay. We'll be sure to discuss your comments with the appropriate team members to ensure we are still providing the best service possible. Thank you, and we hope you'll join us again in the future.

4/10 Poor

Marian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Box spring mattress
The service at the front desk was great. Quick check in friendly staff. Now I’ve stayed at this hotel quiet a few times when I come to this city no I was a pretty cozy room for the pride you paid. But this time around it was horrible. From the bugs in the room to the terribly uncomfortable bed to the bleak and sad interior design. This hotel has taken a serious fall from what it was two years ago.
Stayed 1 night in Jan 2022
Response from Guest Relations on 21 Jan 2022
Dear Marian, As a repeat guest, your feedback means a great deal to us, and we deeply regret that you did not enjoy your visit this time around. Our team is dedicated to continually improving our accommodations and service, and we will use your feedback to guide our efforts moving forward. We know we're capable of providing the quality experience you've come to expect from us, and we look forward to proving it to you when you return to the area.

2/10 Terrible

Jacob

Stayed 1 night in Dec 2021
Response from yogi on 3 Jan 2022
We apprecaited for your valuable feedback. Guest safety and security is our prime job. We try to keep safe enviroment and concern. We hope you will give us another chance to serve you with more effectivness

2/10 Terrible

Chanterrial Capers McCrar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting place from service to potential stay.
Didnt stay. Turned right around.
Wall and paint job
Spots on sheets and pillow cases
Spots on sheets and pillow cases
Cigarettes burn.
Stayed 1 night in Dec 2021
Response from yogi on 30 Dec 2021
Knights inn strives to provide the best partner service experience always. We are sorry to hear that we were unable to meet your expectation, and we want to make it right. We will look into this right away. Your patience is appreciated. Thank you.

2/10 Terrible

Lamar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place had bugs everywhere the sheets was dirty
Stayed 1 night in Dec 2021
Response from yogi on 26 Dec 2021
Knights inn strives to provide the best partner service experience always. We are sorry to hear that we were unable to meet your expectation, and we want to make it right. We will look into this right away. Your patience is appreciated. Thank you.

6/10 Okay

Lydon

Travelled with group
I liked who near things are to the property
Stayed 3 nights in Dec 2021
Response from yogi on 16 Dec 2021
Thank you for taking your valuable time to share your great experience at our Knights Inn hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from yogi on 31 May 2021
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. . We look forward to seeing you on your next trip to Atlanta

2/10 Terrible

Joe D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away! Sleep in your CAR!!
Worst stay of my life. Dirty, damaged, stained sheets, TV was broken. Bathtub wouldn’t drain. Bed was so bad, we slept in our clothes.
Stayed 1 night in May 2021
Response from yogi on 16 May 2021
Thank you for your feedback on this recent stay. We apologize for the inconveniences you experienced and would like to let you know this is not our typical standards. We want each guest to feel safe, comfortable, and receive excellent service and although you did not receive this we ensure you that we will address these issues mentioned.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Made a reservation on Expedia it was confirmed I get to the hotel and there is no reservation....
Stayed 1 night in Apr 2021
Response from yogi on 24 Apr 2021
Dear Guest I need more information like Date of arrival confirmation # in order to resolve the issue

2/10 Terrible

Arina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
When I arrived to check in the front desk person didn’t even bother to help me! He told me that they are sold out and that he doesn’t care that I had reservation. I had to sleep in my car after 16 hours working straight till 2 am. I was literally feeling miserable that night I’m not the safest neighborhood. The hotel didn’t even bother to notify me ahead of time that they are sold out. Hotels.com fully refunded me my money. I still feel extremely frustrated that there was no guarantee for me to get some rest before working again next day.
Stayed 1 night in Apr 2021
Response from yogi on 19 Apr 2021
We apologies for the issue. We request you reach Hotel.com for your full refund. We agree not to charge

2/10 Terrible

Expedia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from yogi on 13 Apr 2021
We apologize for your recent stay and that our hotel did not meet your expectations, and we will address these issues mentioned with our team department leaders. Our team strives to offer our guests a comfortable stay and we appreciate the time you took to share your feedback. We hope that you visit us and give us another try.

4/10 Poor

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from yogi on 21 Feb 2021
Thank You for your feedback, and we look forward to your future stay with us!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from yogi on 13 Apr 2021
We apologize for your recent stay and that our hotel did not meet your expectations, and we will address these issues mentioned with our team department leaders. Our team strives to offer our guests a comfortable stay and we appreciate the time you took to share your feedback. We hope that you visit us and give us another try.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2021
Response from yogi on 10 Jan 2021
Thank You for your feedback, and we look forward to your future stay with us!

2/10 Terrible

Angannette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We actually didnt stay the so that was a waste of money. Ant your clerk is ride i want to say his name is Raymond and i couldn't get a refund but at the end of this statment i was not pleased
Stayed 1 night in Dec 2020
Response from yogi on 31 Dec 2020
Dear Guest We apologies for the issue. however it is our policy to make refund withn 30 min of stay. The front desk follow the rules. However, please let me know if you visit in future and we will will 50% com room. If queation please feel free to call at 843 276 5600

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from yogi on 3 Nov 2020
Thank You for your feedback, and we look forward to your future stay with us!

2/10 Terrible

C.Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Oct 2020
Response from Guest Relations on 20 Oct 2020
Many travelers commend our efforts to provide clean, comfortable accommodations for our guests. We apologize that you were not satisfied with your stay. Please consider reaching out to us to let us know where you felt we fell short. Guest feedback helps us improve, and we'd appreciate the opportunity to learn from any potential missteps.

2/10 Terrible

Bri, Atlanta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nasty ,old and dirty. The towels are brownish white.the toilet still has piss on the side and the shower barely goes down.
Stayed 1 night in Jul 2020
Response from Guest Relations on 28 Jul 2020
Dear Bri, Cleanliness and comfort are elements we take great pride in, so it is disheartening that you did not receive accommodations reflective of our values. Rest assured that your voice has been heard and that our team will seize this opportunity to improve and provide a better guest experience. We would love to welcome you back in the future and show you a much better time. Take care.

2/10 Terrible

Fe, Lithonia

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I didnt like the front desk assistant i always have issue with him so i wont be returning
Stayed 1 night in May 2020
Response from yogi on 9 Jun 2020
Thnaks you for let us know your issue. We try to provide best customer services at all level. We will take all necessary measures for make your stay safe and comfortable. We appreciate your concern.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible and rude
Their nightly person were very unprofessional and disrespectful. Rude , nasty, and no common sense... do not come here and rooms are way too pricey!!!!!! I want my mf money back now!!!!!
Stayed 1 night in Jun 2020
Response from yogi on 5 Jun 2020
Thanks for yor feedback. Please let us know in adavace when you make another reservation. We make sure everthing will smooth

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
That front desk man at night has awful customee service i will not be staying here ever again
Stayed 1 night in May 2020
Response from yogi on 4 Jun 2020
Kindly accept our apologies fro issue. We look into the matter and make necessary corrctive action to promote great Customer services.

2/10 Terrible

Nicole

Stayed 2 nights in May 2020
Response from yogi on 4 Jun 2020
We like to here more information to correct situation.

4/10 Poor

kendrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Find Somewhere else
Found out rag from previous guest in closet area, tub not clean, bed wobbly, fridge not working bad plugs. Like why is this place open. Worst of all took 1 hr to check in with a prepared reservation. And only person at window. :(
Stayed 1 night in Apr 2020
Response from yogi on 30 Apr 2020
we apologies for the issue. We will take serious and make sure correct it Yogi