In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Holiday Inn Express Atlanta - Emory University Area, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 381 out of 796 reviews" "
Rating 8 - Good. 269 out of 796 reviews" "
Rating 6 - Okay. 81 out of 796 reviews" "
Rating 4 - Poor. 40 out of 796 reviews" "
Rating 2 - Terrible. 25 out of 796 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

drazen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, staff and everything was nice. We will stay at hotel again when we visit Atlanta.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendliest staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay.
Stayed 2 nights in Apr 2024

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

John

Convenience Pricing Accessibility
Stayed 3 nights in Mar 2024
Response from Gwendolyn on 2 Apr 2024
Thank you, John, for your kind words about your stay. We hope to see you again. Have a wonderful week.

6/10 Okay

Winston

Business traveller
Liked: Amenities, property conditions & facilities
I like that it was near the place where I had business to complete. I did not like that my room was not cleaned or my garbage left in my room for one whole day until I complained about it.
Stayed 2 nights in Mar 2024
Response from Gwendolyn on 28 Mar 2024
I definitely apologize for the inconvenience. I am glad we were able to make it right for you. I have spoken with my housekeeping team about this mistake. Hopefully we'll see you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in the suburbs of Atlanta. The staff were great. The facility was clean. And the area is a breeze to drive and close to the hotspots of Atlanta and surrounding area. Highly recommend!
Stayed 4 nights in Mar 2024
Response from Gwendolyn on 20 Mar 2024
Thank you so very much for your feedback. I have shared your feedback with my team. It really made their day!

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 3 nights in Mar 2024
Response from Gwendolyn on 20 Mar 2024
Thanks for the BIG 5!!

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gwendolyn on 20 Mar 2024
Good morning Janice, thank you for your review, my team is always excited to see the Big 5!!

6/10 Okay

James

Stayed 1 night in Feb 2024
Response from Gwendolyn on 25 Mar 2024
Hello James thank you for your review. Please let me know if you have any other concerns.

10/10 Excellent

euihyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Gwendolyn on 28 Feb 2024
Thank you for the beautiful "5", we all appreciate you taking your time to complete our survey.

10/10 Excellent

Gary, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in with Ron.
Stayed 1 night in Feb 2024
Response from Gwendolyn on 21 Feb 2024
Thank you, it is always wonderful to see Ron's name in "lights" thank you for shining the spot light on Ron. He will be very happy to your review!

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept, great staff, excellent breakfast
Stayed 3 nights in Feb 2024
Response from Gwendolyn on 21 Feb 2024
Oh gosh Frederick, we really appreciate you for the wonderful "5" and remembering us on your review!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful! Breakfast was great! The Expedia listing has a sauna, but at check in I was informed there is not a sauna at this location.
Stayed 1 night in Feb 2024
Response from Gwendolyn on 21 Feb 2024
Hi Gloria, I do apologize for the information Expedia had listed stating we have a sauna. Since our renovation we have removed the sauna. We have had the corrected when we received your review. Thanks for helping us out with this information.

10/10 Excellent

Catherine, Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, very good sized room. Staff welcoming and helpful. I walked 5 minutes to get a great meal among several different options available. Breakfast was good and the dining area well kept. I'll definitely use this hotel again as location is perfect for why I visit Atlanta
Stayed 1 night in Feb 2024
Response from Gwendolyn on 13 Feb 2024
Thank you, thank you! It was so nice to see the perfect "5" that you gave our team. Everyone was so excited to hear your comments. I read it during our morning team meeting. Have a wonderful day!

10/10 Excellent

Denise, Cobb

Excellent location
Stayed 1 night in Feb 2024
Response from Gwendolyn on 13 Feb 2024
Thank you, Denise, for making our day! Please come back to see us again when you are in the Atlanta area.

10/10 Excellent

Kari

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location (walking distance to Publix is nice), extremely friendly and attentive staff, spacious room, very clean and quiet. The gym is small but adequate. I would definitely stay there again!
Stayed 3 nights in Feb 2024
Response from Gwendolyn on 7 Feb 2024
Hi Kari, thank you for the lovely compliments.

2/10 Terrible

Jeanna

Business traveller
Disliked: Cleanliness, staff & service
Arrived at the property to find that they had overbooked the hotel and I didn’t have a room.
Stayed 1 night in Jan 2024
Response from Gwendolyn on 7 Feb 2024
Hello Jeanna, I apologize for your experience at check-in, we would have liked to of taken care of you as our guest. Please should you have any questions or concerns please contact the management at the hotel directly. Thank you again.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ron met us at check in and was super nice and very helpful!
Stayed 3 nights in Jan 2024
Response from Gwendolyn on 7 Feb 2024
Hi Diane, I appreciate your kudos to Ron. He will read this and be so excited to see his name online from you.

10/10 Excellent

janice

Stayed 1 night in Jan 2024
Response from Gwendolyn on 7 Feb 2024
Hello Janice!! Thank you so very much for your wonderful review.

8/10 Good

benny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gwendolyn on 7 Feb 2024
Hi Benny, Thank you for completing your review about your stay with us. We definitely appreciate your feedback. Have a nice week!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gwendolyn on 29 Dec 2023
Hi Melissa, thank you for sharing your stay with us. We all really appreciate the BIG 10's!!! Happy New Year to you, I hope to meet you in the new year!

10/10 Excellent

Alexia

Stayed 2 nights in Dec 2023
Response from Gwendolyn's on 24 Dec 2023
Happy Holidays Alexia! Thank you for the wonderful compliments!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gwendolyn's on 24 Dec 2023
Hi Linda! Thank you so very much for the 5 out of 5 score. I am happy my team was able to make your stay a home away from home stay. Happy Holidays to you & your family & friends!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay While Visiting Hospital Patient
Close to Emory University Hospital. Staff was excellent. Clean room. Pleasant stay.
Stayed 2 nights in Nov 2023
Response from Gwendolyn on 11 Dec 2023
Hello, we really appreciate you giving us the wonderful score of 10!!! Happy Holidays!

10/10 Excellent

Charles

Stayed 4 nights in Dec 2023
Response from Gwendolyn on 11 Dec 2023
Thank you so much for the BIG 10!! We all definitely appreciate you all staying with us. Hope to see you all again.

10/10 Excellent

sandra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gwendolyn's on 24 Dec 2023
Hello & Happy Holiday! Thank you so very much for the big 10!!!! We appreciate your honesty and for staying with us.

2/10 Terrible

Erin

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn’t stay because of the paint smell my daughter is very allergic to it. Had to leave. The hotel clerk refunded us.
Stayed 1 night in Dec 2023
Response from Gwendolyn on 11 Dec 2023
Hello, I noticed you gave us a 1 out of 5 score. I apologize for the inconvenience you may have experience. May I ask what could have done better? I am happy my hotel clerk gave you a full refund.

10/10 Excellent

Miller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property
Stayed 3 nights in Nov 2023
Response from Leslie, Gwendolyn, & Team on 30 Nov 2023
Hi Miller, Thank you for the 5 star rating. I am happy to hear that your stay was awesome. We hope to see you again real soon. Take care,

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Leslie, Gwendolyn, & Team on 30 Nov 2023
Hi Jeanne, Thank you so much for your 10/10 rating. We appreciate it. We hope that you can come back and see us soon. Take care,

10/10 Excellent

William, GRAND RAPIDS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place when was it built?
Stayed 2 nights in Nov 2023
Response from Leslie, Gwendolyn, & Team on 30 Nov 2023
Hi William, Thank you for your 5/5 review. We appreciate you choosing our hotel to stay at when you are in the Emory Decatur, GA area. Our hotel was built in 2001 and we completed a multi- million dollar renovation in 2019. I am glad that you enjoyed your stay.

8/10 Good

Lenora

Stayed 1 night in Nov 2023
Response from Gwendolyn's on 24 Dec 2023
Thank you Lenora for staying with us. Hopefully on your next visit we can WoW you with a big 10 stay.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Clerks at desk on all shifts were outstanding. Hotel was very clean.
Stayed 2 nights in Nov 2023
Response from Leslie, Gwendolyn, & Team on 30 Nov 2023
Hi Chris, I am glad to hear that all the staff at the front desk was outstanding, and that you recognized our housekeeping team with the cleanliness of our hotel. I will be sure to share your kind comments with the team. We appreciate your business and hope to see you again soon. Take care,

10/10 Excellent

Monte, Sicklerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rates are very reasonable.
Stayed 3 nights in Nov 2023
Response from Gwendolyn on 15 Nov 2023
Thank you! I look forward to meeting you on your next stay with us!

8/10 Good

Nancy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gwendolyn on 15 Nov 2023
Hello Ms. Nancy, thank you for staying with us! Hopefully we'll get to meet next time. Have a wonderful rest of the week.

8/10 Good

Tyrone, Valicro

Stayed 2 nights in Sep 2023
Response from Leslie, Gwendolyn, & Team on 30 Nov 2023
Hi Tyrone, We appreciate your 4 star rating. Thank you for reviewing our hotel.

6/10 Okay

Tyrone, Valicro

Stayed 2 nights in Sep 2023
Response from Leslie, Gwendolyn, & Team on 30 Nov 2023
Hi Tyrone, Thank you for your star rating. We hope that you can visit with us again soon. Take care,

10/10 Excellent

Joel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel. This was our first time at a Holiday Inn Express. I will be returning.
Stayed 3 nights in Oct 2023
Response from Gwendolyn on 1 Nov 2023
Thank you Joel for staying with us. I am so glad you really liked our hotel. See you soon!

10/10 Excellent

Bradley, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Oct 2023
Response from Gwendolyn on 1 Nov 2023
Thank you, Bradley, I hope to see you soon!

8/10 Good

jie

Stayed 2 nights in Oct 2023
Response from Leslie, Gwendolyn, & Team on 30 Nov 2023
Hello Jie,Thank you for your4/5 review. We appreciate your business and hope to see you again soon. Take care,

10/10 Excellent

SERGIO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice breakfast. Clean.
Stayed 1 night in Oct 2023
Response from Gwendolyn on 1 Nov 2023
Hello Sergio thank you for your wonderful comments! Maybe next time we will get to meet, thank you again for staying with us.

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Gwendolyn on 1 Nov 2023
Thank you for your review. I hope you enjoyed your stay.

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, property conditions & facilities
Very well organized and very comfortable installation, bed and everything
Stayed 1 night in Oct 2023
Response from Gwendolyn on 1 Nov 2023
Hello Yessenia, (you have a beautiful name) Thank you so very much for the wonderful review. Hopefully on your next visit we will get to meet each other.

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean, quiet, nice breakfast. Would stay here again when in area.
Stayed 2 nights in Oct 2023
Response from Gwendolyn on 18 Oct 2023
Thank you so very much for your review. Have a nice weekend!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gwendolyn on 18 Oct 2023
Thank you, thank you! I appreciate you taking the time to send in this wonderful review. Have a nice weekend & we hope to see you again soon!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Gwendolyn on 18 Oct 2023
Hi Jennifer, Thank you for the wonderful review. Please let us take care of you the next time you are in the Decatur area!

6/10 Okay

Terry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Having a full day.
The stay was okay. The lady that was there when we arrived was not very friendly. I think charging an extra 30 dollars to check is unfair due to the fact that you are not even getting a full day. If you check at 3:00 pm and check out it is at noon that"'s not a full day. Check out should be 3:00 pm the same as check -in that will be a full day. The ladies doing breakfast was really friendly.
Stayed 1 night in Sep 2023
Response from Gwendolyn on 18 Oct 2023
Hello Terry, I apologize for your check-in experience. Unfortunately, we are not able to change the check-out time to 3pm. This is a hotel standard in this industry. Please feel free to contact me if you have any questions.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gwendolyn on 28 Sept 2023
Thank you so much for Lindsay we hope to see you again!

10/10 Excellent

thirumal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property is positive.
Stayed 1 night in Sep 2023
Response from Leslie, Gwendolyn, & Team on 18 Sept 2023
Hi Thirumal,Thank you for your review. I am glad that you had a positive experience staying with us. We hope to see you again soon.

10/10 Excellent

Lorra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Gwendolyn on 11 Sept 2023
Thank you for the wonderful review score. We'll see you soon!