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Great location! Very nice and accommodating staff. Clean, quiet and comfortable room and property. Would love to have glassware in the room for evening cocktails. Other than that, everything was great!
Don't let prices stop you from staying at Hilton Garden Inn Windward Plaza Alpharetta. The entire staff makes it well worth every penny. Housekeepers are very accommodating. Mike, maintenance he's super, always willing to help. Brandon and Fran will make you feel at home. Always smiling and so friendly. Everyone are awesome employees, people.
Nancy A
Stayed 1 night in May 2024
4/10 Poor
Joshua, Tucker
13 May 2024
Liked: Cleanliness
It would have been fine if the RUDE housekeeping woman had not knocked on my door at 9:10am in the morning! Then, when I exclaimed to her that checkout wasn't until noon, she RUDELY told me to "hang the sign on my door!". Unacceptable.
Every employee at this Hotel treated us with respect, extreme kindness and always helpful. Thanks to everyone for giving our "little girl" (Diamond) so much attention. She loves you ALL.
The hotel was very nice and clean for the most part. The parking lot needs a little more care as there always seems to be some trash laying in the parking area. Also the mattress was not good but this is an issue with every hotel I have visited. I don’t know why cheap mattresses are put in the rooms especially when majority of the time customers spend in hotels is to sleep.
If you want to be treated excellent from every Hotel employee stay at Hilton Garden Inn Windward Plaza Alpharetta Ga. No matter how busy, the time of day/ night, the request each and every staff member will assist you with a smile. Can't praise them enough.
Everything went well upon check-in, the restaurant and bar, on my first night here. The property is just a tad dated and may need updating in the next few years.
Check in was terrible. After booking a room with two double beds with Expedia.com a week earlier according to the front desk they had over booked and there were no rooms available. I arrived at 3:05pm and was told my room would be ready in 30 mins at 3:40 I was told they over booked and there were no rooms it was after 4:30 before the room was ready The guy at the front desk said they would accommodate me a bed and a sleep sofa for me and my friend that was 69 years old we had not seen one another in ten years, there to celebrate are birthdays, my friend had a terrible stay in turn caused me the same. I will never use this hotel chain again. I hope that my friend will not continue to have back problems after sleeping on a sofa bed.
Ted
Stayed 2 nights in Mar 2024
8/10 Good
Satya
Business traveller, Travelled with partner
30 Mar 2024
Liked: Cleanliness, staff & service, amenities
Friendly staff and great service. Property is aged and wear and tear is visible.
Can't say enough good things about this Hotel. Staff Members are exceptional.
Nancy A
Stayed 1 night in Mar 2024
8/10 Good
Victoria
Travelled with family
25 Mar 2024
Liked: Cleanliness, staff & service, amenities
I enjoyed the stay. Overall. The front desk staff was very personable, even the “Paris Hilton wannabe”. my issues are those that have probably already been mentioned in previous reviews. One elevator working instead of both elevators working. Not good especially on a busy weekend. housekeeping not sweeping or mopping bathroom floors. Noisy fan, in room, too soft pillows. Would I stay again? Absolutely. These things i mentioned probably takes place all over. Nothing hard to fix.
I've stayed in alot of different hotels over the past year. This hotel is by far the best out of ALL. What makes this hotel above all the others is the Exceptional customer service that each Staff Member delivers.
Staff members go above and beyond their job. Excellent customer service. Always offering to help at any time with a smile and friendly great attitude. Thanks for making our stay a pleasure.
The breakfast in the morning was very good the first day, but not so much the second. The fruit seemed stale the second day. We also got in around 8:30PM from all day meetings and were looking for a nightcap. The bar only stayed open until 9PM and there were still 5 of us there and two more guests came by hoping for a drink when they closed. I'd understand if the bar closed due to lack of people, but it would have been nice if they kept it open longer.