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Reviews of Hilton Garden Inn Atlanta Downtown

3.5 out of 5
Hilton Garden Inn Atlanta Downtown
Atlanta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1003 reviews" "
Rating 8 - Good. 264 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel! The staff was very friendly and made you feel right at home! It’s very close to many sites within walking distance and those that are a bit further are just an Uber ride away.
Stayed 2 nights in Feb 2024

10/10 Excellent

Phyllis

Loved the location!
Stayed 2 nights in May 2024
Response from Tirrell Y. on 22 May 2024
Was there anything we could have done to make your stay more enjoyable than it was?

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels that I’ve stayed at in a very long time. Norman and his staff were absolutely phenomenal and extremely accommodating. They were very friendly and helpful with anything that we could’ve needed. The amenities were very clean and Security was excellent. I really loved my stay at the Hilton Garden in downtown.
Stayed 3 nights in May 2024
Response from Bry Rivera, Assistant General Manager on 14 May 2024
Wow! What a wonderful review! I will be sure to let Norman & the rest of the staff know how much they positively impacted your stay. We hope you come back and see us soon!

10/10 Excellent

Randy L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really loved the location! There was so much to do that was within walking distance of the hotel!
Stayed 2 nights in May 2024
Response from Bry Rivera, Assistant General Manager on 14 May 2024
Thank you so much for taking the time to leave a review. I am glad to hear that you found our location convenient. We'll be here when you return to Atlanta!

8/10 Good

Elexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bry Rivera, Assisstant General Manager on 14 May 2024
Thank you for taking the time to rate your experience with us. We'd love to know what we could've done better!

6/10 Okay

Mathew

Disliked: Cleanliness, amenities, property conditions & facilities
Good location, but it didn't meet my expectations of a Hilton. This is first hotel that I've stayed in that didn't have complimentary breakfast! For the price paid, I expected better service e.g daily complimentary bottled water. The bedroom headboards, door had oily finger/prints. The bed covers could be in better condition (had threads sticking out).
Stayed 2 nights in May 2024
Response from Bry Rivera, Assisstant General Manager on 14 May 2024
Thank you so much for your candid feedback. I am so sorry to hear that you were disappointed with the lack of free breakfast. The Hilton Garden Inn brand has a cooked-to-order and a la carte option that allows a full breakfast restaurant experience instead of a typical free continental that you'd see elsewhere. Please note I will address all of your other concerns with the staff immediately.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Toilet plugged twice. They need to unclog drains.
Stayed 2 nights in Apr 2024
Response from Bry Rivera, Assistant General Manager on 9 May 2024
Thank you so much for taking the time to review your experience with us. Please note I have passed on your feedback to our maintenance team to prevent this kind of issue from happening again in the future.

8/10 Good

Sydnee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Tirrell Y. on 1 May 2024
Was there anything we could have done to make your stay better than it was?

10/10 Excellent

Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is in walking distance
Stayed 3 nights in Apr 2024
Response from Bry Rivera, Assistant General Manager on 30 Apr 2024
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad you found our location convenient.

6/10 Okay

Jay

Not worth the money
Stayed 2 nights in Apr 2024
Response from Bry Rivera, Assistant General Manager on 30 Apr 2024
We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so we can discuss your issues personally.

4/10 Poor

Samson

Business traveller
Liked: Staff & service
Disliked: Amenities
Room stuffy, no room service. Not what I expected
Stayed 4 nights in Apr 2024
Response from Bry Rivera, Assistant General Manager on 30 Apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so we can discuss your issues personally.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
It's in the middle of the city
Stayed 1 night in Apr 2024
Response from Bry Rivera, Assistant General Manager on 30 Apr 2024
I am pleased to hear that you find our location to your liking. I hope to see you again soon.

4/10 Poor

Roshanda

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Bry Rivera, Assistant General Manager on 30 Apr 2024
Thank you for taking time to rate your experience with us. We'd love to know what we could've done to make it better!

10/10 Excellent

LaMica, Saint Clair Shores

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay I give it 5 stars
Stayed 1 night in Apr 2024
Response from Bry Rivera, Assistant General Manager on 22 Apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Michael and Claudia

Stayed 2 nights in Mar 2024
Response from Bry Rivera, Assistant General Manager on 21 Apr 2024
Thank you for taking the time to leave us a perfect rating!

4/10 Poor

Ricardo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Personal not friendly, one day the room wasn’t clean
Stayed 3 nights in Apr 2024
Response from Tirrell Y. on 17 Apr 2024
We are sorry to hear you did not enjoy your stay with us. We hope you would give us another chance to change your mind about us. Unfortunately, the housekeeping cleaning policy is every other day at this property.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right next door to the Georgia Aquarium and there's parking on site. There are also plenty of food options within walking distance
Stayed 3 nights in Apr 2024
Response from Tirrell Y. on 17 Apr 2024
We are pleased to hear you enjoyed your stay with us. We hope to see you again real soon.

6/10 Okay

Casey

Travelled with family
Liked: Cleanliness, amenities
The customer service for cleaning the room and or asking for more tissues and stuff never happened. Little annoyed with the service when you need something.
Stayed 4 nights in Apr 2024
Response from Tirrell Y. on 14 Apr 2024
We are sorry to hear we dropped the ball on cleaning your room. We hope you stay with us again to show we can do better than you were provided

10/10 Excellent

Erwin H Ford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ee need e d a dnack and drink after a concert but the hotel. Had none available. Sad and disappointing.
Stayed 1 night in Apr 2024
Response from Bry Rivera, Assistant General Manager on 15 Apr 2024
Thank you for taking the time to share your experience with us. I apologize none of our outlets were open after your concert, however, should you choose to stay with us again in the future, our Shop is available with snacks and meals 24 hours a day located at the front desk. I am so sorry this wasn't communicated to you better.

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Tirrell Y. on 11 Apr 2024
Was there anything we could have done to make your stay any better than it was?

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is across the street from the ga aquarium. I am a 58 year old grandmother and I took my 15 year old and 6 year old granddaughters. Felt very safe even walking due to a lot of police presence in the area. Parked in the hotel parking garage which was 20 dollars per day. Restaurants within walking distance and one in hotel. Would stay again. Hotel is clean. We stayed right above pool area but would ask for a different room next time due to people were up and loud at 1 am. That was literally the only con to our stay.
Stayed 2 nights in Apr 2024
Response from Tirrell Y. on 9 Apr 2024
We are pleased to hear you enjoyed your stay. We hope you come back to join us again real soon. We are due for a renovation this year and hope you can see us towards the end of the year.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not informed until I got there that parking was extra. It was $40 a day or $50 a day for valet. When booking a room they should have told me of that.
Stayed 3 nights in Mar 2024
Response from Tirrell Y. on 9 Apr 2024
When booking your reservation, it does state that there is a parking charge. When you look at the details of the hotel.

8/10 Good

Simone

Travelled with family
Our room was by the pool ,it was very noisy, but overall was good
Stayed 1 night in Mar 2024
Response from Tirrell Y. on 5 Apr 2024
Was there anything we could have done to make your stay better?

2/10 Terrible

Cristina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked this hotel room for the convenience to the convention center. The property is dated and musty. The walls are very thin and the people next to us were fighting until well past midnight. Our room was over the pool and again, lots of shouting until midnight. The staff is very gracious and everyone met us with a smile - it’s unfortunate the state of the property and the clientele. For almost $400 a night, I would never stay here again.
Response from Tirrell Y. on 31 Mar 2024
Lucky enough we are due for an upgrade in the next couple months. Please come back and join us so we can make it right for you next tie and enjoy your stay with us better than the last.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay. Nice room. Helpful staff. Breakfast was good, but tad pricey. Pool/spa was nice but could have used a more powerful filter. Nice area close to down town within walking distance. Would have liked blackout curtains because the area is bright all night.
Stayed 2 nights in Feb 2024
Response from Tirrell Y. on 29 Mar 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Tirrell Y. on 29 Mar 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

10/10 Excellent

Diana

Stayed 1 night in Mar 2024
Response from Tirrell Y. on 17 Apr 2024
We are pleased to hear you enjoyed your stay with us. We hope to see you again real soon.

8/10 Good

Tiffany

Travelled with family
The blinds in the room do not close.
Stayed 1 night in Mar 2024
Response from Tirrell Y. on 29 Mar 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tirrell Y. on 29 Mar 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

8/10 Good

Karl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Centrally located property in the heart of Downtown Atlanta. The staff is friendly, the room size is good, but the hotel is a bit dated and the lobby’s condition is subpar. The breakfast buffet is 2/5 in my opinion but the price is ok. TIP: If you’re planning of visiting the gorgia aquarium, get tickets from the lobby of this hotel and you’ll save some money.
Stayed 3 nights in Mar 2024
Response from Tirrell Y. on 26 Mar 2024
Thank you for your kind words. We are due for an full renovation at the end of the year. we hope you come stay with us the next time you are in Atlanta to hopefully have a better stay than you did last.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was noisy and near the pool area and hot tub. Hotel was a great location near Centennial park and to tourist attractions.
Stayed 2 nights in Mar 2024
Response from Bry Rivera, Assistant General Manager on 22 Mar 2024
We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that your room was noisy. Please note that your concerns have been passed onto our staff. We do hope you give us another chance as we will definitely improve our services.

4/10 Poor

Kim

The front desk staff were not helpful or friendly. Just going about their jobs with as little effort as possible.
Stayed 1 night in Mar 2024
Response from Bry Rivera, Assistant General Manager on 20 Mar 2024
Thank you for taking the time to review your experience with us. I am so sorry to hear your perception of our desk staff was off-putting. I'd love to know more. Please reach out to the hotel directly.

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tirrell Y. on 18 Mar 2024
Was there anything we could have done to make your stay better than it already was?

8/10 Good

Caron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was excellent especially the young man from India! I was disappointed in the brunch. Tea bags just dropped on the table, waitress did not listen to order {she seemed side tracked} Valet was very helpful.
Stayed 3 nights in Mar 2024
Response from Tirrell Y. on 17 Mar 2024
We are sorry to hear your experience was not up to your expectations. We hope you give us another chance to make it better for you next time.

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, the amenities within are great, area felt safe.
Stayed 3 nights in Mar 2024
Response from Bry Rivera, Assistant General Manager on 22 Mar 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that you felt safe while you were here. We hope to see you again soon!

6/10 Okay

Jacqueline

Travelled with partner
Liked: Amenities
The housekeeping crew sucked. They completely skipped by room and the bathroom was not cleaned to begin with. It kind of ruined the whole experience.
Stayed 2 nights in Mar 2024
Response from Tirrell Y. on 17 Mar 2024
We are sorry to hear you did not enjoy your experience. Please note that the correct department will be notified for a correction in the process.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and ability to go to the hotel for a break from the crowds.
Stayed 2 nights in Mar 2024
Response from Bry Rivera, Assistant General Manager on 13 Mar 2024
Thank you so much for taking the time to review your experience with us. I am happy to hear that you liked our location!

10/10 Excellent

Sasha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bry Rivera, Assistant General Manager on 13 Mar 2024
Thank you so much for taking the time to leave us a perfect rating!

6/10 Okay

Richard

Business traveller, Travelled with group
Charged for breakfast that is always complimentary at the cheaper hotels. And the exact same items! The staff was not all that polite. Very indifferent towards the guests. Hotel restaurant food was tasteless and improperly prepared. The chef should taste his own food.
Stayed 3 nights in Mar 2024
Response from Tirrell Y. on 12 Mar 2024
We are sorry to hear you did not enjoy your stay. We hope you give us another chance to make your stay better next time.

4/10 Poor

Jami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is extremely pricey- not only did I pay $250 for one night I paid an extra $50 deposit (When I read it on the website it made me think it was one of those that was returned if you didn’t damage the room) then of course parking was $80 because my husband and I drove separately. So overall I paid $380 for one night. I paid only $20 more to stay on the beach for 4 nights!?!? It was very noisy. There was a helicopter flying around till way after midnight- nothing the hotel could fix but be aware. The room was clean and nice - I didn’t eat the breakfast because I felt I could save money going somewhere else. I will be looking at other properties in the future when I return.
Response from Tirrell Y. on 12 Mar 2024
We are sorry to hear you did not enjoy your stay. Unfortunately, when it comes to parking we do not own the parking garage. We hope you give us another chance to make your stay better next time.

10/10 Excellent

Sunly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe area.
Stayed 2 nights in Mar 2024
Response from Tirrell Y. on 8 Mar 2024
Was there anything we could have done to make your stay better than it was?

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right across the street from the Georgia Aquarium and Coke Cola World museum. You can enter Centennial Park across the street. Several restaurants in walking distance and they have parking in the garage We would stay here again.
Stayed 2 nights in Mar 2024
Response from Tirrell Y. on 8 Mar 2024
Was there anything we could have done to make your stay better than it was?

8/10 Good

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was continuously kind throughout my entire stay, and very helpful anytime I had questions. Everything was very clean, and they had security in the lobby, which seemed very comforting for safety reasons, traveling alone. The only thing that could’ve improved, my stay would be more amenities, such as breakfast included or parking included with your stay. As you pay nearly as much as your room costed to add those simple but necessary options.Which I understand is pretty average for hotels at this time so it’s not a complaint but would have made the experience 10/10
Stayed 1 night in Feb 2024
Response from Tirrell Y. on 1 Mar 2024
Hopefully you stay with us in the future. When you do there are options for you to choose from which do have breakfast and or parking included as well.

10/10 Excellent

Carmel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for price. Good staff. Helpful, friendly. Good location.
Stayed 1 night in Feb 2024
Response from Tirrell Y. on 28 Feb 2024
Was there anything we could have done to make your stay better than it already was?

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located near the aquarium and museums. A little bit pricey for the standard.
Stayed 2 nights in Feb 2024
Response from Bry Rivera, Assistant General Manager on 25 Feb 2024
Thank you for taking the time to review your experience with us. I'm happy to hear you found our location convenient. Please note our rates are based on availability and demand. We hope to see you again sometime in the near future!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Bry Rivera, Assistant General Manager on 24 Feb 2024
Thank you so much for taking the time to leave us a perfect rating!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great hotel!
Everyone was amazing! The hotel was great. The beds were a little too firm for me. But the room was great!
Stayed 1 night in Feb 2024
Response from Tirrell Y. on 21 Feb 2024
Was there anything we could have done to make your stay better than it already was?

10/10 Excellent

Amy

Travelled with family
Stayed 1 night in Feb 2024
Response from Bry Rivera, Assistant General Manager on 20 Feb 2024
Thank you for taking the time to leave us a perfect rating!

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel
The hotel was clean but we had to ask several questions about parking because we weren't getting clear answers. There was also a hole in one of th doors in our room. The room was also Ok for the cost.
Stayed 1 night in Feb 2024
Response from Bry Rivera, Assistant General Manager on 20 Feb 2024
I am very disappointed to hear there was miscommunication regarding parking. Please email us with a phone number or email address so we can discuss your issues personally.

10/10 Excellent

Meena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. The penthouse suite has fantastic views of the city! And the front desk people are very friendly and helpful. Parking as great and it's in a super convenient location to walk.
Stayed 1 night in Feb 2024
Response from Bry Rivera, Assistant General Manager on 20 Feb 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.