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Reviews of Embassy Suites by Hilton Atlanta at Centennial Olympic Park

3.5 out of 5
Embassy Suites by Hilton Atlanta at Centennial Olympic Park
267 Marietta Street NW, Atlanta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 1174 out of 2113 reviews" "
Rating 8 - Good. 448 out of 2113 reviews" "
Rating 6 - Okay. 243 out of 2113 reviews" "
Rating 4 - Poor. 138 out of 2113 reviews" "
Rating 2 - Terrible. 110 out of 2113 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Large volleyball tournament should have changed the breakfast time to earlier for the kids and parents
Stayed 2 nights in May 2024

10/10 Excellent

Jeffrey, Audubon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Dariana - AFOM on 28 May 2024
Thank you so much for the wonderful feedback. When you are in the Atlanta area again, please do not hesitate to stay with us.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel. Don't mind staying again. Local Transient population can be a bit of a nuisance. Staff extremely polite.
Stayed 2 nights in May 2024
Response from Christian Nichols (FOM) on 26 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. Our staff will be happy to know just how much your interactions with them positively affected your stay. Also, if you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

8/10 Good

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Christian Nichols (FOM) on 25 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. If you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

8/10 Good

Cassius

View
Stayed 1 night in May 2024
Response from Christian Nichols (FOM) on 24 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. If you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

10/10 Excellent

Jennifer, Daleville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved it, will be back!
Stayed 3 nights in Apr 2024
Response from Christian Nichols (FOM) on 24 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. If you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

10/10 Excellent

Rina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely love the perks of staying at Embassy Suites. The property was older, but the service provided made it more than top-tier. The attentiveness of the bellman/attendant Jamarey- who was ready, willing and able to assist- even when not prompted,puts the butler on Adam Sandler’s Mr. Deeds to shame. Jamal at the front desk was cordial and contributed to what was amazing anniversary weekend . He was so helpful and even acted as photographer for an impromptu photo shoot. Thank you both for for going above and beyond to make us feel like valued guests. We will definitely be staying here again, Jamarey and Jamal being two of the reasons why.
Stayed 1 night in May 2024
Response from Christian Nichols (FOM) on 22 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. Our staff will be happy to know just how much your interactions with them positively affected your stay. Also, if you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

6/10 Okay

sharon, Largo

Travelled with family
Liked: Amenities, property conditions & facilities
Front staff was welcoming. Breakfast was wonderful as well as the location. Right across the street from Centennial Olympic Park, easy walk to the aquarium. The cons were the bathroom countertops were dirty, no shampoo or conditioner in dispensers, toilet backed up as soon as we arrived. We called the front desk and they said someone would be up to fix it. Maintenence never showed up the entire stay, so we needed to go downstairs to use the public restrooms during our stay. We will not be returning as there are plenty of other hotels to choose from in the area.
Stayed 1 night in May 2024
Response from Christian Nichols (FOM) on 21 May 2024
Thank you so much for your loyalty and taking the time to review your stay with us. While it was a pleasure to have you in, I wanted to take the time to apologize for the several inconveniences you experienced during your stay. While this is not standard to our hotel by any means, we still strive to be the best and will share and advocate your comments to the engineering, housekeeping, and front desk departments to ensure we continue providing the best possible experience our guests have come to love. Thank you for choosing our hotel during your time in Atlanta and have a great rest of your week!

10/10 Excellent

Margaret, Statesboro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location! Very pleased with the room and the staff was very pleasant and helpful! I would definitely stay here again.
Stayed 1 night in May 2024
Response from ivy on 20 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

8/10 Good

Regina

Liked: Cleanliness, property conditions & facilities
Everything was good. We just wasnt aware that we had to Valet Park
Stayed 2 nights in May 2024
Response from ivy on 19 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Vernon

Liked: Cleanliness, property conditions & facilities
Close to Centennial Park
Stayed 1 night in May 2024
Response from ivy on 19 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Kurt

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from ivy on 19 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Jasmine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from ivy on 19 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from ivy on 19 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The ease of getting around
Stayed 3 nights in May 2024
Response from Danielle on 15 May 2024
Thank you for your review

10/10 Excellent

Keyatta

Liked: Cleanliness, property conditions & facilities
Love how everything is nearby
Stayed 2 nights in May 2024
Response from Danielle on 14 May 2024
Thank you for choosing us

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 1 night in May 2024
Response from Danielle on 14 May 2024
we are so glad you enjoyed your stay

6/10 Okay

Tyler

Stayed 1 night in Mar 2024
Response from Danielle on 14 May 2024
Thank you for your review

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotels I’ve stayed in
Stayed 1 night in May 2024
Response from ivy on 14 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Jarkoski

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from ivy on 14 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Ruchelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a beautiful property. I will definitely come back.
Stayed 1 night in May 2024
Response from Christian Nichols (FOM) on 12 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. If you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

10/10 Excellent

Mona

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Christian Nichols (FOM) on 10 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. If you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to great restaurants and attractions.
Stayed 1 night in May 2024
Response from ivy on 6 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from ivy on 7 May 2024
Thank you for staying with us. We appreciate the feedback and look forward to your return.

2/10 Terrible

Brandy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst Embassy Suites! Dirty sheets and A/C in room not working upon arrival! Mold snd rust im bathroom!
Stayed 2 nights in May 2024
Response from ivy on 6 May 2024
Thank you for taking the time to explain why your experience did not meet your expectations. We want to address the areas we fell short in and prevent such service failures from reoccurring. Please accept our sincere apologies for the inconvenience. Again, we highly appreciate your feedback, as it will assist us in becoming better at what we do.

10/10 Excellent

Rachel

Business traveller
Liked: Amenities
I was in Atlanta for business and this hotel was in a lovely location by the Olympic Park. It was easy to get to my conference and meetings around the city. The staff were exceptional.
Stayed 4 nights in Apr 2024
Response from Christian Nichols (FOM) on 5 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. Our staff will be happy to know just how much your interactions with them positively affected your stay. Also, if you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

8/10 Good

Adia Y.

Liked: Cleanliness, amenities, property conditions & facilities
Nicer than expected. Did not expect evening reception and complimentary drinks. Also did not expect $55 valet (no other parking option)
Stayed 1 night in May 2024
Response from Danielle on 3 May 2024
Thank you for your feedback

10/10 Excellent

Marquita Tashanna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing 😍 the staff was amazing the breakfast was slamming I told the omelette maker I was gonna let waffle house know they have to get better cause his omelettes was 🔥 soooo good absolutely loved my room it was beautiful and clean bathroom is a bit small can barely close the door you have to close the door before you sit on the toilet very small bathroom but everything was overall great!!!!❣️❣️❣️❣️
Stayed 1 night in Apr 2024
Response from Christian Nichols (FOM) on 3 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. Our staff will be happy to know just how much your interactions with them positively affected your stay. Also, if you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

10/10 Excellent

Paris

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great Stay
Stayed 2 nights in Mar 2024
Response from Christian Nichols (FOM) on 3 May 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. If you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

10/10 Excellent

Caitlin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ivy on 4 May 2024
Thank you for staying with us and sharing your experience. We appreciate your feedback and look forward to your return.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great cocktail hour and breakfast included! Rooms are large and truly a suite with a separate bedroom. Best location in ATL facing centennial park. Major attractions are all walkable. Pool is under renovation until Memorial Day. We were not told This when booking or at check in, my only complaint.
Stayed 3 nights in Apr 2024
Response from ivy on 2 May 2024
Thank you for staying with us and sharing your experience. We appreciate your feedback and look forward to your return.

10/10 Excellent

Alicia Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ivy on 1 May 2024
Thank you for staying with us and sharing your experience. We appreciate your feedback and look forward to your return.

4/10 Poor

Cleopatra

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Handicapped wheel chair room assigned. Torn curtains. Dirty sink in sink
Stayed 1 night in Mar 2024
Response from Christian Nichols (FOM) on 29 Apr 2024
Thank you so much for your loyalty and taking the time to review your stay with us. While it was a pleasure to have you in, I wanted to take the time to apologize for any inconveniences you experienced during your stay. We will always share your scores to our entire team to ensure we continue to provide the best possible experience our guests have come to love. Have a great rest of your week!

6/10 Okay

Lina

Liked: Cleanliness
The location
Stayed 2 nights in Apr 2024
Response from Christian Nichols (FOM) on 29 Apr 2024
Thank you so much for your loyalty and taking the time to review your stay with us. While it was a pleasure to have you in, I wanted to take the time to apologize for any inconveniences you experienced during your stay. We will always share your scores to our entire team to ensure we continue to provide the best possible experience our guests have come to love. Have a great rest of your week!

8/10 Good

Chance

Stayed 2 nights in Apr 2024
Response from ivy on 19 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Darshan

Stayed 2 nights in Apr 2024
Response from ivy on 17 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Kara Muriel

Stayed 3 nights in Apr 2024
Response from ivy on 17 May 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Dashonta

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Christian Nichols (FOM) on 28 Apr 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. If you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

8/10 Good

NATHAN

Business traveller
Location location location was great. Dissatisfied at how early Ruth’s Crisp bar closes at 10p and no other option for late evening drink.
Stayed 2 nights in Apr 2024
Response from ivy on 26 Apr 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback.

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was excellent. We were pleased with the wonderful breakfast buffet and the free drinks and snack in the evening that we weren’t even aware of. Room was clean and tidy and the view was spectacular (park view). The kids had a wonderful time and everything besides the zoo is within walking distance. The beds were very comfortable and the room was very quiet. We never heard any noise from other rooms and slept really good.
Stayed 4 nights in Apr 2024
Response from ivy on 24 Apr 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Katie, Knoxville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We made a quick overnight stay for a show at The Tabernacle. The hotel was easy to access, very close to several excellent local restaurants and walking distance to Olympic Park. We had a lovely room that was very clean, well lit, and quiet! Front desk personnel were very friendly, prompt and offered excellent suggestions for local attractions/eats/info. The breakfast buffet had a ton of variety and easy to access in the morning. Lots of seating and easy flow. We will be back!
Stayed 1 night in Apr 2024
Response from ivy on 24 Apr 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Tonya

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ivy on 24 Apr 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and look forward to your return.

10/10 Excellent

Jacques

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional, great location
Stayed 2 nights in Apr 2024
Response from ivy on 22 Apr 2024
Thank you for contacting us and sharing your experience. We appreciate your feedback and look forward to your return.

6/10 Okay

Julia

Travelled with family
Liked: Amenities
Everyone was kind and accommodating, breakfast was wonderful, my son said the man making the omelettes (4/21/24, 8:30am) was “super nice” and “whatever he gets paid isn’t enough, he deserves a raise.” Staff were great, especially the woman who checked us in, she was lovely. Our room left some to be desired. Stains on the curtains and some of the sheets. Hair on the bathtub. Husband went to fill his water from the dispenser in the bathroom and some white film came out of it. I wasn’t atrocious, but as an avid Embassy stayer, it was surprising.
Stayed 1 night in Apr 2024
Response from ivy on 22 Apr 2024
Thank you for contacting us and sharing your experience. We appreciate your feedback and sincerely apologize for the housekeeping oversights.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, property conditions & facilities
So glad my son and I chose Embassy Suites to stay. It was clean, the breakfast was Awesome and the staff were great hosts to a new college freshman during his weekend open house at his new college.😊
Stayed 4 nights in Apr 2024
Response from Christian Nichols (FOM) on 27 Apr 2024
Thank you so much for taking the time to review your experience at our hotel. It was a pleasure to have you here during your time in Atlanta and I am glad to hear you enjoyed your stay. Our staff will be happy to know just how much your interactions with them positively affected your stay. Also, if you are planning on returning back to the Atlanta area, please do not hesitate to reach out to me prior to your booking so that I can oversee an incredible return experience. We hope to see you again soon and we hope you enjoy the rest of your week and wish you the best of health!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is ok. Parking valet is required and very expensive. Breakfast is decent. Location is near everything but does get very sketchy at night.
Stayed 4 nights in Apr 2024
Response from ivy on 22 Apr 2024
Thank you for contacting us and sharing your experience. We appreciate your feedback and sincerely apologize for any inconvenience.

8/10 Good

Cheree

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good. Would definitely stay again. I liked the breakfast but I wish the evening gathering had more food than just chips and dip. Years ago they had fruit and veggies as well. But overall we enjoyed our stay. Price, location and customer service was very good.
Stayed 2 nights in Apr 2024
Response from Christian Nichols (FOM) on 20 Apr 2024
Thank you for your feedback! So glad to hear you enjoyed your stay.

8/10 Good

Tricia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christian Nichols (FOM) on 20 Apr 2024
Thank you for your feedback! So glad to hear you enjoyed your stay.

10/10 Excellent

Latashia A

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was nice room was nice too.
Stayed 3 nights in Apr 2024
Response from ivy on 16 Apr 2024
Thank you for staying with us. We appreciate your feedback and look forward to your return.

6/10 Okay

Stacy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We reserved the executive suite for a weekend get away and it was a nice size, Stunning views but cleanliness was an issue. The shower curtain was dirty (bloodstained) and the throw pillow was drawn on and the dining table was sticky- syrup sticky. The furniture was very uncomfortable (miserable to be honest) in the living room- there are many other easy care options they could use. The mattress was also very uncomfortable and the bedding (duvet cover) looked and felt dirty. The towels were extremely scratchy and smelled as if they were "soured". The view was the absolute redeeming quality.
Stayed 2 nights in Apr 2024
Response from ivy on 15 Apr 2024
Thank you for staying with us and sharing your experience. We appreciate the feedback and sincerely apologize for any inconvenience you suffered.